{"id":14004,"date":"2026-09-11T11:23:19","date_gmt":"2026-09-11T10:23:19","guid":{"rendered":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/non-knowledgebase\/uncategorized\/starting-a-live-chat-from-the-support-chat-tile-in-the-help-hub\/"},"modified":"2026-09-11T11:23:19","modified_gmt":"2026-09-11T10:23:19","password":"","slug":"starting-a-live-chat-from-the-support-chat-tile-in-the-help-hub","status":"publish","type":"docs","link":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/utsav-support\/live-chat\/starting-a-live-chat-from-the-support-chat-tile-in-the-help-hub\/","title":{"rendered":"Starting a Live Chat from the Support Chat Tile in the Help Hub"},"content":{"rendered":"<div style=\"background:#f3f0fb;border-left:4px solid #7c5cbf;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#128100; <strong>Who this is for<\/strong><br \/>Any MyMahotsav member who wants to type to a real person on the support team instead of hunting through guides. You do not need a special account or any permission &mdash; the button is on every main page of the site, on a computer and on a phone. Signing in first is what lets the conversation travel with your account.<\/div>\n<h2>Quick answer<\/h2>\n<p><strong>Look for the small square button in the bottom-right corner of any main MyMahotsav page. Tap it and a panel of support tiles slides open. Tap the tile labelled Support Chat and a live conversation opens in its own window &mdash; one tap, no form, and nothing to choose first.<\/strong><\/p>\n<figure style=\"margin:28px 0 42px;\"><video controls preload=\"metadata\" playsinline style=\"width:100%;aspect-ratio:16\/9;border:0;border-radius:10px;box-shadow:0 5px 25px rgba(0,0,0,0.12);display:block;background:#000;\" src=\"https:\/\/mymahotsav.com\/kb-img\/start-a-live-chat-from-the-support-chat-tile-in-the-help-hub-mtwsy7ma-walkthrough.mp4\"><\/video><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">Video walkthrough &mdash; where the support button sits and how the page looks on the way to it.<\/figcaption><\/figure>\n<h2>Before you begin<\/h2>\n<ul>\n<li>Open any main page of MyMahotsav &mdash; the home page at <strong>https:\/\/mymahotsav.com\/<\/strong> is the simplest place to start.<\/li>\n<li>Sign in with your usual account. You can open a chat without signing in, but when you are signed in your name and the email address on your account travel with you, so you are not asked who you are.<\/li>\n<li>Allow pop-up windows for MyMahotsav in your browser. The chat opens as a separate window, so a strict pop-up blocker can swallow it.<\/li>\n<li>Have your own reference to hand &mdash; an order number, a booking date, a listing name. The agent does not see your account records, so you will be asked for them.<\/li>\n<li>If a sign-in box appears when you expected the site, you are signed out. Sign in and the page will behave normally.<\/li>\n<\/ul>\n<h2>Step 1 &mdash; Find the support button in the bottom-right corner<\/h2>\n<p>Open the MyMahotsav home page. Look at the very bottom-right corner of the window: there is a small square button sitting on top of the page, made up of a little grid of coloured squares. That button is the way into support, and it is the same button on every main page.<\/p>\n<div style=\"background:#f4f6f8;border-left:4px solid #9aa4b2;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#8505;&#65039; <strong>Note<\/strong><br \/>The button carries no wording. There is no label that says &ldquo;help&rdquo;, &ldquo;chat&rdquo; or &ldquo;support&rdquo; anywhere on it, so look for the shape and the position rather than for text. Do not confuse it with the tall orange <strong>Ask Mahi<\/strong> tab on the right-hand edge of the screen &mdash; that one opens the assistant, which is a different thing entirely.<\/div>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/start-a-live-chat-from-the-support-chat-tile-in-the-help-hub-mtwsy7ma-01.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/start-a-live-chat-from-the-support-chat-tile-in-the-help-hub-mtwsy7ma-01.png\" alt=\"The MyMahotsav home page with the small square support button in the bottom-right corner\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">The top of the MyMahotsav home page, signed in. The small square button sits in the bottom-right corner; the tall <strong>Ask Mahi<\/strong> tab is on the right-hand edge.<\/figcaption><\/figure>\n<h2>Step 2 &mdash; Scroll down: the button stays where it is<\/h2>\n<p>Carry on down the page, past the grid of app cards. The button does not scroll away with the page &mdash; it stays fixed in the corner of the window the whole time. That is the point of it: you never have to scroll back to the top, or to the footer, to ask for help.<\/p>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/start-a-live-chat-from-the-support-chat-tile-in-the-help-hub-mtwsy7ma-02.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/start-a-live-chat-from-the-support-chat-tile-in-the-help-hub-mtwsy7ma-02.png\" alt=\"The same home page scrolled to the app cards, with the support button still in the corner\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">Scrolled down to the app cards. The page has moved; the corner button has not.<\/figcaption><\/figure>\n<h2>Step 3 &mdash; Do not go hunting in the page itself<\/h2>\n<p>Further down the home page there is a section headed <strong>A Helpful Support Team Awaits to Onboard You<\/strong>, with its own row of cards. It is genuinely useful, but it is part of the page &mdash; scroll past it and it is gone. The corner button is not part of the page and never leaves. If you only remember one thing, remember the corner rather than the section.<\/p>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/start-a-live-chat-from-the-support-chat-tile-in-the-help-hub-mtwsy7ma-03.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/start-a-live-chat-from-the-support-chat-tile-in-the-help-hub-mtwsy7ma-03.png\" alt=\"Further down the home page, above the heading A Helpful Support Team Awaits to Onboard You, with the corner button still in place\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">Further down the same page, just above the support section. The corner button is still there in the bottom-right.<\/figcaption><\/figure>\n<h2>Step 4 &mdash; Open the panel and tap Support Chat<\/h2>\n<ol>\n<li>Tap the corner button once. A panel of tiles opens above it, each tile a different way of reaching the team.<\/li>\n<li>Read down the tiles until you find the one labelled <strong>Support Chat<\/strong>.<\/li>\n<li>Tap it. There is nothing to fill in first &mdash; no subject, no category, no name and no email box. The tile is a door, not a form.<\/li>\n<li>The conversation window opens in a separate browser window. Type your question there and send it.<\/li>\n<\/ol>\n<div style=\"background:#f4f6f8;border-left:4px solid #9aa4b2;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#8505;&#65039; <strong>Note<\/strong><br \/>The walkthrough for this guide was filmed on the way to the button but stopped before the panel and the chat window were on camera, so there is no picture of the tile itself here. The steps above describe what the tile does, not a screen we photographed. Everything you need is in the corner button &mdash; open it and the tiles are there.<\/div>\n<h2>What happens once the chat window opens<\/h2>\n<p>The chat arrives as a normal typed conversation. If you are signed in, your display name and the email address on your account are handed over with you, so the agent already knows who you are and you do not have to introduce yourself. Because that identity is confirmed rather than simply typed in, the thread is tied to your account &mdash; pick the conversation up later on your phone and it is still there.<\/p>\n<p>What does <strong>not<\/strong> travel is everything else. No order, booking, ticket, points balance or listing is attached to the conversation, and there is no setting that adds them. Paste your own reference into the chat and the agent can work from it.<\/p>\n<div style=\"background:#fff6f1;border-left:4px solid #e0592b;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#128161; <strong>Tip<\/strong><br \/>The conversation is a chat, not a record. Nothing you type there becomes a tracked ticket with a reference you can look up later. If the matter needs a paper trail, copy the important lines out before you close the window, or raise a support ticket as well.<\/div>\n<h2>Another door to the same team: the Contact us page<\/h2>\n<p>The corner button is not the only way in. The <strong>Contact us<\/strong> page carries the same team behind a different set of doors: <strong>Support Articles<\/strong> for the guides, <strong>Support Tickets<\/strong> for a tracked request, plus <strong>Office Locations<\/strong>, <strong>Social Links<\/strong> and <strong>Have an Idea?<\/strong>. Use the corner button when you want to talk now; use this page when you want a ticket you can come back to.<\/p>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/start-a-live-chat-from-the-support-chat-tile-in-the-help-hub-mtwsy7ma-04.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/start-a-live-chat-from-the-support-chat-tile-in-the-help-hub-mtwsy7ma-04.png\" alt=\"The Contact us page with Support Articles, Support Tickets, Office Locations, Social Links and Have an Idea buttons\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">The <strong>Contact us<\/strong> page &mdash; Namaste from Our Support Seva Team &mdash; with its own buttons. The corner button had not yet drawn itself into this particular frame; give the page a moment and it appears as it does everywhere else.<\/figcaption><\/figure>\n<h2>How this compares with the floating chat button<\/h2>\n<p>They are the same thing seen from two ends. The floating button in the corner is the handle; the <strong>Support Chat<\/strong> tile inside the panel is the door it opens. Tapping the corner does not start a conversation on its own &mdash; it shows you the tiles, and chat is one of them. So the tile is not a shortcut that saves you from finding the button; the button is how you get to the tile.<\/p>\n<p>The genuinely separate route is the tall <strong>Ask Mahi<\/strong> tab on the right-hand edge. That opens the assistant, which answers straight away and can pass you to a person if it cannot help. Live chat from the tile goes to the team directly.<\/p>\n<h2>Choosing between chat, guides and a ticket<\/h2>\n<h3>Choose Support Chat when the answer is quick<\/h3>\n<p>A question you could ask in a sentence or two, something that is confusing right now, or a check before you commit to an action. Chat suits short back-and-forth.<\/p>\n<h3>Choose the guides when you want the steps<\/h3>\n<p>If you want to follow a procedure at your own pace &mdash; or you would rather read than type &mdash; the guides cover it in full, and they are open day or night with no waiting.<\/p>\n<h3>Choose a support ticket when it has to be tracked<\/h3>\n<p>Anything involving money, an account problem, or a matter that will take more than one exchange. A ticket has a reference and a status; a chat has neither, and a chat is never turned into one for you.<\/p>\n<h2>What the agent can and cannot see<\/h2>\n<p>Can see: your display name and your account email, handed over automatically when you are signed in, plus whatever you type. If you had been talking to the assistant on that page first, that exchange travels across with you.<\/p>\n<p>Cannot see: your orders, bookings, tickets, points, listings or payment details. Nothing commercial is attached to a chat, so treat every conversation as starting from scratch and give the agent the reference yourself.<\/p>\n<h2>Tips and best practices<\/h2>\n<ul>\n<li>Open the chat from the page you are stuck on. It saves you describing where you were.<\/li>\n<li>Lead with what you want to happen, then the detail. &ldquo;My booking shows the wrong date&rdquo; gets further than &ldquo;hello&rdquo;.<\/li>\n<li>Keep the chat window open while you look something up &mdash; closing it ends the exchange on screen even though the thread stays with your account.<\/li>\n<li>On a phone, the button sits in the same corner. Tap once and wait a second for the panel rather than tapping repeatedly.<\/li>\n<li>The button being on screen does not mean somebody is waiting. It is there around the clock; replies depend on the team being free.<\/li>\n<\/ul>\n<div style=\"background:#eef8f0;border-left:4px solid #2e9e5b;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#127919; <strong>Best practice<\/strong><br \/>Write your first message before you tap the tile &mdash; one sentence saying what you were doing, what you expected and what happened instead, plus your reference number. Paste it in as soon as the window opens. A chat that starts with the facts usually ends in one reply rather than five.<\/div>\n<h2>Troubleshooting<\/h2>\n<h3>I tapped Support Chat and no conversation appeared<\/h3>\n<p><strong>Cause:<\/strong> the conversation opens as a separate browser window, and a pop-up blocker or a strict privacy setting can stop it opening silently. <strong>Fix:<\/strong> look for a blocked-pop-up icon in the address bar and allow pop-ups for MyMahotsav, then tap the tile again; check behind the current window before assuming nothing happened, and try a normal browser window rather than a private one. <strong>Escalate if:<\/strong> pop-ups are allowed, you have tried a second browser, and the tile still opens nothing &mdash; raise a support ticket from the <strong>Contact us<\/strong> page instead.<\/p>\n<h3>There is no button in the corner on the page I am on<\/h3>\n<p><strong>Cause:<\/strong> the button is switched off on a few parts of the site, and it needs a moment to draw itself after a page loads. <strong>Fix:<\/strong> wait a second or two and look again, then go back to the MyMahotsav home page, where it always appears, and start the chat from there &mdash; the team is the same whichever page you start from. <strong>Escalate if:<\/strong> the button is missing from the home page itself on more than one device.<\/p>\n<h3>Nobody has replied to my chat<\/h3>\n<p><strong>Cause:<\/strong> the button and its tiles are on screen around the clock, so seeing them tells you nothing about whether an agent is free at that moment. A chat left unanswered does not turn into anything else by itself. <strong>Fix:<\/strong> leave your question in the window with a way to reach you, then raise a support ticket from <strong>Contact us<\/strong> so there is a tracked request with a reference. <strong>Escalate if:<\/strong> the matter is time-critical &mdash; a payment, an event that is about to start &mdash; and the ticket has not been picked up.<\/p>\n<h3>The agent asked for details I expected them to have<\/h3>\n<p><strong>Cause:<\/strong> only your name and account email travel into the chat. Orders, bookings, tickets and points are not attached to the conversation, and no setting adds them. <strong>Fix:<\/strong> paste the reference &mdash; order number, booking date, listing name &mdash; into the chat yourself. <strong>Escalate if:<\/strong> you are asked for a password, a card number or a one-time code; never send those in a chat, and report the request from the <strong>Contact us<\/strong> page.<\/p>\n<h2>FAQ<\/h2>\n<p><strong>Q: Where is the Support Chat tile located?<\/strong><br \/>A: Inside the panel that opens from the small square button in the bottom-right corner of any main MyMahotsav page. The tile is labelled <strong>Support Chat<\/strong>. The button itself carries no wording, so look for the corner rather than for a word.<\/p>\n<p><strong>Q: What happens when I tap the tile?<\/strong><br \/>A: A live conversation opens in its own browser window, ready for you to type. There is no form first &mdash; no subject, no category, no contact details to enter. If you are signed in, your name and account email go with you.<\/p>\n<p><strong>Q: How is this different from the floating chat button?<\/strong><br \/>A: It is not a different route, it is the second half of the same one. The floating button opens the panel; the tile inside it opens the chat. The one genuinely different route is the <strong>Ask Mahi<\/strong> tab on the right-hand edge, which opens the assistant instead.<\/p>\n<p><strong>Q: Do I need an account, or any special permission?<\/strong><br \/>A: No permission is needed to open the chat. Signing in is still worth doing, because that is what lets the agent see who you are and what keeps the conversation attached to your account.<\/p>\n<p><strong>Q: Does my chat become a support ticket?<\/strong><br \/>A: No. A conversation is not converted into a ticket, and it leaves you no reference to quote later. If you need a tracked request, open one yourself from <strong>Support Tickets<\/strong> on the <strong>Contact us<\/strong> page.<\/p>\n<p><strong>Q: Can I carry on the same conversation on my phone?<\/strong><br \/>A: Yes, as long as you were signed in. The thread follows your account rather than the browser you started in, so signing in on another device brings it with you. The tile is available on desktop and mobile alike.<\/p>\n<h2>Where to go next<\/h2>\n<p>If your question is really a request &mdash; a refund, an account change, anything that needs following up &mdash; open a ticket from <strong>Support Tickets<\/strong> on the <strong>Contact us<\/strong> page so it has a reference. If you would rather read the steps than type, the guides in this Knowledge Base cover the same ground. And if you just want a fast answer without waiting, try <strong>Ask Mahi<\/strong> first; it will hand you to a person if it cannot help.<\/p>\n<div style=\"display:none\" aria-hidden=\"true\" data-mahi=\"context\">\nAlso asked as: how do I start a live chat on MyMahotsav; where is the Support Chat tile; how to chat with support from the help hub; what is the small button in the bottom-right corner of MyMahotsav; how do I talk to a support agent; how to open live chat without a form; is the Support Chat tile the same as the floating chat button; how do I reach a real person on MyMahotsav; chat with Utsav Support; why did the chat window not open when I tapped Support Chat. Applies to: Utsav Support live chat, started from the Support Chat tile in the floating support panel (the help hub). Where to find it: the unlabelled small square button fixed in the bottom-right corner of any main MyMahotsav page, for example https:\/\/mymahotsav.com\/, then the tile labelled Support Chat inside the panel it opens; the alternative doors are on https:\/\/mymahotsav.com\/contact-us\/. Canonical facts: the tile is a link and not a form, so there are no fields to complete before the chat starts and nothing to choose; the conversation opens in a separate browser window, so a pop-up blocker can stop it; the tile is available on desktop and mobile; the button and its tiles are on screen around the clock, which proves nothing about an agent being free at that moment; the button is fixed to the window and does not scroll away with the page, unlike the support section inside the home page; the button carries no label and the words help hub do not appear on screen; the tall Ask Mahi tab on the right-hand edge is the assistant and is a separate route; for a signed-in member the display name and account email are handed over with a confirmed identity, so the thread follows the account across devices; no order, booking, ticket, points or payment data reaches the chat and no setting adds it, so the member must supply their own reference; a chat is never converted into a support ticket and leaves no reference or status, so Support Tickets on the Contact us page is the tracked route; the button is switched off on a few parts of the site, and the home page always shows it. Video walkthrough: https:\/\/mymahotsav.com\/kb-img\/start-a-live-chat-from-the-support-chat-tile-in-the-help-hub-mtwsy7ma-walkthrough.mp4\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The Support Chat tile sits inside the panel that opens when you tap the small square button in the bottom-right corner of any main MyMahotsav page. Tap the tile and a live conversation with the support team opens in its own window \u2014 there is no form to fill in and no category to choose first.<\/p>\n","protected":false},"author":3,"featured_media":14006,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[755],"glossaries":[],"doc_tag":[293],"knowledge_base":[78],"class_list":["post-14004","docs","type-docs","status-publish","has-post-thumbnail","hentry","doc_category-live-chat","doc_tag-guides","knowledge_base-mm-guides"],"year_month":"2026-09","word_count":2701,"total_views":"12","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Tarak Gorai","author_nicename":"tarakgorai","author_url":"https:\/\/mymahotsav.com\/knowledgebase\/author\/tarakgorai\/"},"doc_category_info":[{"term_name":"Live 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