{"id":14183,"date":"2026-09-12T03:02:55","date_gmt":"2026-09-12T02:02:55","guid":{"rendered":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/non-knowledgebase\/uncategorized\/report-technical-error-contact-utsav-elements-support\/"},"modified":"2026-09-12T03:02:55","modified_gmt":"2026-09-12T02:02:55","password":"","slug":"report-technical-error-contact-utsav-elements-support","status":"publish","type":"docs","link":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/utsav-elements\/troubleshooting-utsav-elements\/report-technical-error-contact-utsav-elements-support\/","title":{"rendered":"How to report a technical error or contact Utsav Elements support"},"content":{"rendered":"<div style=\"background:#f3f0fb;border-left:4px solid #7c5cbf;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#128100; <strong>Who this is for<\/strong><br \/>Anyone buying or downloading on Utsav Elements who has hit something that is plainly broken &mdash; a download that will not start, a payment that went through with nothing to show for it, a page that will not load &mdash; and wants to tell someone who can fix it. It also covers where to ask an ordinary question about the marketplace, and how to send your report so you can follow what happens to it.<\/div>\n<h2>Quick answer<\/h2>\n<p><strong>Utsav Elements has one contact form, and it lives on the How it Works page. The heading above it reads &ldquo;Request custom photoshoot&rdquo;, but it is the marketplace&rsquo;s only contact form and it does reach the team &mdash; fill in your name, email, a subject that names the fault, and a clear description, then choose Submit. Before you write, gather your order number, the exact wording of the error and a screenshot. If you want a report you can follow, send it through Report a Bug on MyMahotsav instead, because that one becomes a ticket you can track in your Support Portal.<\/strong><\/p>\n<figure style=\"margin:28px 0 42px;\"><video controls preload=\"metadata\" style=\"width:100%;aspect-ratio:16\/9;border:0;border-radius:10px;box-shadow:0 5px 25px rgba(0,0,0,0.12);display:block;background:#000;\" src=\"https:\/\/mymahotsav.com\/kb-img\/report-a-technical-error-or-contact-utsav-elements-support-mtxqicm8-walkthrough.mp4\">Your browser cannot play this video. Open the walkthrough directly at https:\/\/mymahotsav.com\/kb-img\/report-a-technical-error-or-contact-utsav-elements-support-mtxqicm8-walkthrough.mp4<\/video><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">A walkthrough of the whole task: opening the contact form, describing a fault, sending it, and the two places a fault report can be tracked.<\/figcaption><\/figure>\n<h2>Before you begin<\/h2>\n<ul>\n<li><strong>Where the form is.<\/strong> Open Utsav Elements from your profile menu on MyMahotsav (<strong>Art &amp; Digital Selling<\/strong> &rsaquo; <strong>Utsav Elements&trade;<\/strong> &mdash; it opens in a new tab), then use <strong>MENU<\/strong> in the marketplace header, or the page footer, to reach <strong>How it Works<\/strong>. The direct address is <strong>https:\/\/mymahotsav.com\/utsav-elements\/how-it-works\/<\/strong>.<\/li>\n<li><strong>Sign in first.<\/strong> If a sign-in box appears where you expected the page, you are not signed in &mdash; sign in and open the address again.<\/li>\n<li><strong>Have your details to hand:<\/strong> your order number, the exact error wording, the address of the asset or page where it happened, what you were trying to do, and which browser and device you were using.<\/li>\n<li><strong>Take your screenshot now.<\/strong> The contact form has no attachment box, so you cannot upload a picture to it. Describe what the screen showed, and offer to send the picture &mdash; or use the Report a Bug route further down, which is built for fault reports.<\/li>\n<li><strong>Know what the form does and does not do.<\/strong> It confirms on screen when it sends. It does not email you a copy and it does not create a numbered ticket, so keep your own copy of what you wrote.<\/li>\n<\/ul>\n<div style=\"background:#f4f6f8;border-left:4px solid #9aa4b2;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#8505;&#65039; <strong>Note<\/strong><br \/>If a banner across the top of Utsav Elements says the shop is a demo store for testing purposes and that no orders will be fulfilled, then a purchase that produced no download is expected behaviour rather than a fault. Read that banner before you report a missing download &mdash; it will save you the message.<\/div>\n<h2>Step 1 &mdash; Gather what the team will need<\/h2>\n<p>A fault report is only as good as its detail. Before you open the form, collect:<\/p>\n<ol>\n<li>Your <strong>order number<\/strong>, if money was involved.<\/li>\n<li>The <strong>exact error text<\/strong>, copied word for word rather than summarised.<\/li>\n<li>The <strong>address of the asset or page<\/strong> where it went wrong.<\/li>\n<li>What you <strong>expected to happen<\/strong>, and what happened instead.<\/li>\n<li>Your <strong>browser and device<\/strong>, and whether it happens every time.<\/li>\n<li>A <strong>screenshot or short screen recording<\/strong>, ready to send if you are asked for it.<\/li>\n<\/ol>\n<h2>Step 2 &mdash; Open the contact form on How it Works<\/h2>\n<p>Open <strong>How it Works<\/strong>. The page runs a list of frequently asked questions down the left &mdash; worth a glance, because answers about free downloads and image use are already there &mdash; and the contact form sits to the right of it. Above the questions you will see the line &ldquo;For more answers, Our onmi Channel Support Team Awaits You&rdquo;, and the form itself carries four boxes: <strong>Full name<\/strong>, <strong>Email<\/strong>, <strong>Subject<\/strong> and <strong>Enter message<\/strong>, with a <strong>Submit<\/strong> button underneath.<\/p>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/report-a-technical-error-or-contact-utsav-elements-support-mtxqicm8-01.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/report-a-technical-error-or-contact-utsav-elements-support-mtxqicm8-01.png\" alt=\"The blank Utsav Elements contact form with Full name, Email, Subject and Enter message boxes, beside the page's list of frequently asked questions.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">The blank form as you first see it, with the questions list beside it. The ring in this picture sits on <strong>Submit<\/strong> rather than on the empty boxes, because nothing has been typed yet.<\/figcaption><\/figure>\n<div style=\"background:#fff6f1;border-left:4px solid #e0592b;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#128161; <strong>Tip<\/strong><br \/>Scroll up and the heading above the form reads <strong>Request custom photoshoot<\/strong>. You are not in the wrong place &mdash; this is the marketplace&rsquo;s only contact form, and it is used for every kind of message. Just make sure your <strong>Subject<\/strong> says plainly that you are reporting a fault, so nobody reads it as a photography enquiry. If you would rather send a fault report that you can track, use <strong>Report a Bug<\/strong> instead &mdash; it is further down this guide.<\/div>\n<h2>Step 3 &mdash; Fill in your name, email and a subject that names the fault<\/h2>\n<p>Type your name into <strong>Full name<\/strong> and an address you actually read into <strong>Email<\/strong> &mdash; that address is how anyone replies to you. Then write a <strong>Subject<\/strong> that names the fault in one line. &ldquo;Download error on Utsav Elements &mdash; ZIP fails at checkout confirmation&rdquo; tells the team what they are dealing with before they open the message; &ldquo;Problem&rdquo; does not.<\/p>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/report-a-technical-error-or-contact-utsav-elements-support-mtxqicm8-02.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/report-a-technical-error-or-contact-utsav-elements-support-mtxqicm8-02.png\" alt=\"The contact form with name and email filled in and a subject line naming a download error, under the heading Request custom photoshoot.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">Name and email are in, and the subject now names the fault. Ring <strong>1<\/strong> marks the <strong>Subject<\/strong> box; ring <strong>2<\/strong> marks <strong>Submit<\/strong>. The heading <strong>Request custom photoshoot<\/strong> is visible above the form.<\/figcaption><\/figure>\n<h2>Step 4 &mdash; Describe what went wrong in the message box<\/h2>\n<p>Use <strong>Enter message<\/strong> for the detail you gathered in Step 1. Write it as three short parts: what you were doing, what happened, and what you expected instead. Quote the error wording exactly. Because there is no attachment box, say in the message that you have a screenshot or a screen recording and can send it on request, and include your order number as text rather than as a picture.<\/p>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/report-a-technical-error-or-contact-utsav-elements-support-mtxqicm8-03.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/report-a-technical-error-or-contact-utsav-elements-support-mtxqicm8-03.png\" alt=\"The completed contact form, with a detailed description of the download failure typed into the message box.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">The completed message: what to check, a direct question about being charged twice, and an offer to send the order number and a recording of the failure. Ring <strong>3<\/strong> marks the message box; ring <strong>4<\/strong> marks <strong>Submit<\/strong>.<\/figcaption><\/figure>\n<h2>Step 5 &mdash; Send it, and read the confirmation<\/h2>\n<p>Choose <strong>Submit<\/strong>. If anything required is missing, the form says so and nothing is sent. When it goes through, the four boxes empty themselves and a confirmation panel appears underneath the button reading <strong>&ldquo;Thank you for your message. It has been sent.&rdquo;<\/strong> That panel is your only receipt: no email copy arrives and no ticket number is issued, so paste your message somewhere safe before you close the tab.<\/p>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/report-a-technical-error-or-contact-utsav-elements-support-mtxqicm8-04.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/report-a-technical-error-or-contact-utsav-elements-support-mtxqicm8-04.png\" alt=\"The contact form after submitting: all four boxes are empty again and a confirmation panel sits below the Submit button.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">After <strong>Submit<\/strong> the boxes clear and a confirmation panel appears below the button. In this capture the panel&rsquo;s text did not draw against the dark background &mdash; the message it carries is &ldquo;Thank you for your message. It has been sent.&rdquo;<\/figcaption><\/figure>\n<h2>Reporting a fault you can track &mdash; the Report a Bug form<\/h2>\n<p>The form above sends a message. It does not open anything you can look up later. When something is genuinely broken and you want it followed through, use the MyMahotsav <strong>Report a Bug<\/strong> page instead. You can reach it from the <strong>Support<\/strong> column in the Utsav Elements footer, which also carries Contact Us, Support Articles, System Status and Support Tickets; the direct address is <strong>https:\/\/mymahotsav.com\/contact-us\/report-a-bug\/<\/strong>.<\/p>\n<p>The page opens with &ldquo;Together, we improve. Every bug you report makes the community better&rdquo; and two buttons, <strong>System Status<\/strong> and <strong>Share your Idea<\/strong>. Below them is a card headed <strong>Report a Bug<\/strong> with two boxes you must complete: <strong>Bug Summary<\/strong> &mdash; a one-line description, with its own example, &ldquo;Unable to upload image in listing&rdquo; &mdash; and <strong>Description and Steps to Reproduce<\/strong>. The page is reassuring on purpose: it says you do not need to be a technical expert, that no detail is too small, and that reporting a bug is a seva that may even earn you Utsav Points.<\/p>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/report-a-technical-error-or-contact-utsav-elements-support-mtxqicm8-05.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/report-a-technical-error-or-contact-utsav-elements-support-mtxqicm8-05.png\" alt=\"The Report a Bug page on MyMahotsav, showing the welcome copy and the Bug Summary and Description and Steps to Reproduce boxes.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">The Report a Bug screen. <strong>Bug Summary<\/strong> and <strong>Description and Steps to Reproduce<\/strong> are both required; the rest of the form continues below the fold.<\/figcaption><\/figure>\n<h2>Following your report in the Support Portal<\/h2>\n<p>Reports sent this way turn into tickets, and your tickets live in the <strong>Support Portal<\/strong> &mdash; the <strong>Support Tickets<\/strong> entry in the same footer column. Open it at the full address <strong>https:\/\/mymahotsav.com\/contact-us\/support-portal\/<\/strong>; the shortened form of that address does not work.<\/p>\n<p>The portal shows a panel headed <strong>All Tickets<\/strong> with <strong>+ Create a New Ticket<\/strong> at the top right, tabs for <strong>All<\/strong>, <strong>Open<\/strong> and <strong>Closed<\/strong>, a product selector, a sort control and a <strong>Search&hellip;<\/strong> box. Each row gives the conversation, its date and its status, and a new report starts life with the status <strong>new<\/strong>. This is the page to come back to rather than sending the same report twice &mdash; the status is the honest answer to &ldquo;has anyone looked at this yet?&rdquo;<\/p>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/report-a-technical-error-or-contact-utsav-elements-support-mtxqicm8-06.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/report-a-technical-error-or-contact-utsav-elements-support-mtxqicm8-06.png\" alt=\"The Support Portal listing all tickets with their conversation, date and status, and a Create a New Ticket button.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">The Support Portal. Your reports are listed with their date and status, and <strong>+ Create a New Ticket<\/strong> starts a fresh one without leaving the page.<\/figcaption><\/figure>\n<h2>Tips and best practices<\/h2>\n<ul>\n<li><strong>One fault, one message.<\/strong> Two unrelated problems in the same message usually means one of them gets answered.<\/li>\n<li><strong>Quote, do not paraphrase.<\/strong> &ldquo;It said something about a network error&rdquo; is hard to act on; the exact sentence is often enough to identify the cause.<\/li>\n<li><strong>Say when it started<\/strong> and whether it happens every time, on one asset or on all of them. Reproducible faults get fixed faster.<\/li>\n<li><strong>Check the questions list on How it Works first.<\/strong> Free downloads, using pictures elsewhere and model releases are all answered there, and an answer you find yourself is quicker than any reply.<\/li>\n<li><strong>Keep your own copy<\/strong> of anything you send through the marketplace contact form, since it does not email you one.<\/li>\n<\/ul>\n<div style=\"background:#eef8f0;border-left:4px solid #2e9e5b;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#127919; <strong>Best practice<\/strong><br \/>Match the route to the message. An ordinary question about the marketplace &mdash; pricing, how downloads work, whether an image suits your use &mdash; belongs in the How it Works contact form. Anything broken, and anything involving money, belongs in <strong>Report a Bug<\/strong>, because only that route gives you a ticket with a status you can check in your Support Portal.<\/div>\n<h2>Troubleshooting<\/h2>\n<h3>I cannot find a &ldquo;Contact us&rdquo; page anywhere on Utsav Elements<\/h3>\n<p><strong>Cause:<\/strong> the marketplace does not have a separate contact page. Its only working contact form is the one on <strong>How it Works<\/strong>, under the heading <strong>Request custom photoshoot<\/strong>, and the site&rsquo;s own frequently-asked-questions page is an empty placeholder.<br \/><strong>Fix:<\/strong> open https:\/\/mymahotsav.com\/utsav-elements\/how-it-works\/ and use the form beside the questions list, or go straight to <strong>Report a Bug<\/strong> from the <strong>Support<\/strong> column in the footer.<br \/><strong>Escalate if:<\/strong> the How it Works page itself will not load &mdash; that is a fault in its own right, so report it from https:\/\/mymahotsav.com\/contact-us\/report-a-bug\/ on the main site.<\/p>\n<h3>I sent the form but never got an email, and I have no reference number<\/h3>\n<p><strong>Cause:<\/strong> that is how the marketplace contact form behaves. It confirms on screen only &mdash; no copy is emailed to you and no numbered ticket is created.<br \/><strong>Fix:<\/strong> treat the on-screen confirmation as your receipt, and keep your own copy of the message. If you need something you can look up and chase, send the same report through <strong>Report a Bug<\/strong> and follow it in your Support Portal.<br \/><strong>Escalate if:<\/strong> the fault is blocking a purchase or a download you have paid for &mdash; raise it as a ticket rather than resending the form, so it has a status somebody can see.<\/p>\n<h3>I paid for an asset and nothing downloaded<\/h3>\n<p><strong>Cause:<\/strong> either the shop is currently running in demonstration mode, in which case a banner at the top of the marketplace says no orders will be fulfilled, or something genuinely failed during the download.<br \/><strong>Fix:<\/strong> read the banner first. If there is no banner, check <strong>Orders<\/strong> and <strong>Downloads<\/strong> in your Utsav Elements account &mdash; they are separate screens, and your files sit under Downloads. If the order is there but the file will not come, report it with the order number and the exact error.<br \/><strong>Escalate if:<\/strong> money has left your account and the order does not appear at all &mdash; send that through <strong>Report a Bug<\/strong> so it becomes a ticket.<\/p>\n<h2>FAQ<\/h2>\n<p><strong>Q: What information does support need from me?<\/strong><br \/>A: Your order number if money was involved, the exact wording of the error, the address of the asset or page, what you expected to happen, your browser and device, and whether it happens every time. Have a screenshot ready to send if you are asked for it.<\/p>\n<p><strong>Q: Where do I find the contact option on Utsav Elements?<\/strong><br \/>A: On the <strong>How it Works<\/strong> page, beside the list of frequently asked questions &mdash; https:\/\/mymahotsav.com\/utsav-elements\/how-it-works\/. The heading above it says Request custom photoshoot, but it is the marketplace&rsquo;s only contact form. The footer&rsquo;s <strong>Support<\/strong> column carries the wider routes: Contact Us, Support Articles, System Status, Report a Bug and Support Tickets.<\/p>\n<p><strong>Q: How fast does support respond?<\/strong><br \/>A: There is no published response time to quote, so nobody can honestly promise you one. What you can do is make the wait visible: report the fault through <strong>Report a Bug<\/strong> and watch the status of your ticket in the Support Portal, where a fresh report starts as <strong>new<\/strong> and changes as it is picked up.<\/p>\n<p><strong>Q: Is there a support link inside my account or on one of my orders?<\/strong><br \/>A: No. The Utsav Elements account screens cover your details, messages, notifications, orders, downloads, addresses and payment methods &mdash; there is no support entry among them, and nothing on an individual order. Use the How it Works form or the footer&rsquo;s Support column instead.<\/p>\n<p><strong>Q: Can I attach a screenshot to the Utsav Elements contact form?<\/strong><br \/>A: Not to that form &mdash; it has no attachment box. Describe what the screen showed, say you have a picture or a recording, and send it when you are asked. If the screenshot is the heart of the report, use Report a Bug instead.<\/p>\n<p><strong>Q: I want to report a problem with somebody&rsquo;s listing, not a technical fault. Is this the same form?<\/strong><br \/>A: No. Reporting a listing &mdash; because the content is wrong, misleading or should not be there &mdash; is done from the asset&rsquo;s own page using its <strong>Report this listing<\/strong> control. The routes in this guide are for faults in the marketplace itself and for general questions.<\/p>\n<div style=\"display:none\" aria-hidden=\"true\" data-mahi=\"context\">\nAlso asked as: how do I contact Utsav Elements support; where is the Utsav Elements contact form; how do I report a bug on Utsav Elements; my download failed on Utsav Elements who do I tell; I paid but got no file on Utsav Elements; how do I raise a support ticket for the digital marketplace; why is the contact form called Request custom photoshoot; how long does MyMahotsav support take to reply; is there a support link in my Utsav Elements account; how do I track a fault report I already sent. Applies to: Utsav Elements (Digital Marketplace) support contact and technical fault reporting. Where to find it: profile menu > Art &#038; Digital Selling > Utsav Elements(TM) > MENU or footer > How it Works > the contact form beside the FAQ list, at https:\/\/mymahotsav.com\/utsav-elements\/how-it-works\/ ; wider routes from the footer Support column (Contact Us, Support Articles, System Status, Report a Bug, Support Tickets), Report a Bug at https:\/\/mymahotsav.com\/contact-us\/report-a-bug\/ and the Support Portal at https:\/\/mymahotsav.com\/contact-us\/support-portal\/ (the full address is required; the shortened form does not work). Canonical facts: the How it Works form is the ONLY working contact form on the Utsav Elements marketplace and sits under the on-page heading &#8220;Request custom photoshoot&#8221;; its four boxes are Full name, Email, Subject and Enter message, with a Submit button; it really sends and confirms on screen with &#8220;Thank you for your message. It has been sent.&#8221;; it has NO attachment field, sends NO confirmation email and creates NO ticket number, so the member should keep their own copy; the marketplace has no separate contact page and its own FAQ page is an empty placeholder; there is NO support link in the Utsav Elements account screens (Dashboard, Entries, Assets, Messages, Notifications, Orders, Downloads, Addresses, Payment methods, Account details) and none on an order; Report a Bug requires Bug Summary and Description and Steps to Reproduce, and the page states that reporting a bug is a seva that may earn Utsav Points; tickets appear in the Support Portal under All Tickets with All\/Open\/Closed tabs, a product selector, a search box and Conversation\/Date\/Status columns, starting at status &#8220;new&#8221;, with + Create a New Ticket to open another; NO response time is published anywhere, so ticket status is the only honest indicator of progress; reporting a LISTING uses the separate &#8220;Report this listing&#8221; control on the asset page and is not the same thing as reporting a technical fault; while the demo-store banner is showing, an order that produces no download is expected rather than a fault. Video walkthrough: https:\/\/mymahotsav.com\/kb-img\/report-a-technical-error-or-contact-utsav-elements-support-mtxqicm8-walkthrough.mp4\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Utsav Elements has one contact form, on its How it Works page \u2014 it sits under the heading &#8220;Request custom photoshoot&#8221;, but it reaches the team and is the quickest way to ask a question. For a technical fault you want to follow, gather your order number, the exact error wording and a screenshot first, then send it through Report a Bug so it becomes a ticket you can track in your Support Portal.<\/p>\n","protected":false},"author":3,"featured_media":14184,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[795],"glossaries":[],"doc_tag":[320],"knowledge_base":[78],"class_list":["post-14183","docs","type-docs","status-publish","has-post-thumbnail","hentry","doc_category-troubleshooting-utsav-elements","doc_tag-troubleshooting","knowledge_base-mm-guides"],"year_month":"2026-09","word_count":2864,"total_views":"8","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Tarak Gorai","author_nicename":"tarakgorai","author_url":"https:\/\/mymahotsav.com\/knowledgebase\/author\/tarakgorai\/"},"doc_category_info":[{"term_name":"Troubleshooting","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/non-knowledgebase\/troubleshooting-utsav-elements\/"}],"doc_tag_info":[{"term_name":"Troubleshooting","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs-tag\/troubleshooting\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to Contact Utsav Elements Support<\/title>\n<meta name=\"description\" content=\"Utsav Elements has one contact form, on its How it Works page. 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