{"id":14214,"date":"2026-09-13T16:41:52","date_gmt":"2026-09-13T15:41:52","guid":{"rendered":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/non-knowledgebase\/uncategorized\/understanding-venue-booking-request-statuses\/"},"modified":"2026-09-13T16:41:52","modified_gmt":"2026-09-13T15:41:52","password":"","slug":"understanding-venue-booking-request-statuses","status":"publish","type":"docs","link":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/utsav-venues\/booking-enquiries-reservations\/understanding-venue-booking-request-statuses\/","title":{"rendered":"Understanding Venue Booking Request Statuses"},"content":{"rendered":"<div style=\"background:#f3f0fb;border-left:4px solid #7c5cbf;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#128100; <strong>Who this is for<\/strong><br \/>Any signed-in MyMahotsav member who has asked to book a venue on Utsav Venues &mdash; the venue enquirer side. Venue owners see a different set of labels and controls on the requests they receive, so this page describes what you see for the requests you have sent.<\/div>\n<h2>Quick answer<\/h2>\n<p><strong>A venue booking request travels through four statuses: Request Pending (sent, and sitting with the venue owner), Waiting (the owner has accepted it and raised an invoice, so it is now with you to pay), Confirmed (payment has been made and your dates are held) and Confirmed &amp; Paid (nothing is left to pay). Venues that offer instant booking skip the pending and approval stages altogether &mdash; you confirm and pay straight away.<\/strong><\/p>\n<h2>Before you begin<\/h2>\n<ul>\n<li>You need to be signed in to MyMahotsav. Booking requests belong to your account, so they are only visible to you.<\/li>\n<li>Open your profile dropdown on the main site, choose <strong>Venue &amp; Space Selling<\/strong>, then <strong>Host Dashboard<\/strong>. The direct address is <strong>https:\/\/mymahotsav.com\/utsav-venues\/dashboard\/<\/strong>.<\/li>\n<li>Your own requests are listed under <strong>My Reservations<\/strong>, with a <strong>Status<\/strong> column beside each one. You can also go straight there: <strong>https:\/\/mymahotsav.com\/utsav-venues\/my-reservations\/<\/strong>.<\/li>\n<li>If a sign-in box appears instead of the dashboard, or you land back on the Utsav Venues home page, you are not signed in yet.<\/li>\n<\/ul>\n<div style=\"background:#f4f6f8;border-left:4px solid #9aa4b2;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#8505;&#65039; <strong>Note<\/strong><br \/>The menu entry is labelled <strong>Host Dashboard<\/strong>, but it opens for any signed-in member &mdash; you do not need to own or list a venue to see the requests you have sent.<\/div>\n<h2>The four statuses at a glance<\/h2>\n<p>Utsav Venues shows one status per request, and only these four ever appear:<\/p>\n<ul>\n<li><strong>Request Pending<\/strong> &mdash; you have asked; the owner has not answered yet.<\/li>\n<li><strong>Waiting<\/strong> &mdash; the owner has accepted and issued an invoice; it is waiting on you.<\/li>\n<li><strong>Confirmed<\/strong> &mdash; payment has been made and your dates are held, with a balance still outstanding.<\/li>\n<li><strong>Confirmed &amp; Paid<\/strong> &mdash; the same, with nothing left to pay.<\/li>\n<\/ul>\n<p>There is no separate badge for a request that was rejected, cancelled or never answered. Those outcomes are explained further down.<\/p>\n<h2>Request Pending &mdash; your request is with the venue owner<\/h2>\n<p>This is where every request starts. When you choose your dates on a venue page and press <strong>Book Now<\/strong>, the page answers with <strong>Booking request sent. Please wait for owner&rsquo;s confirmation!<\/strong> &mdash; and that is the status you will find waiting in your dashboard. It means exactly what it says: the owner has your dates and your details, and has not yet responded. Nothing has been charged, and your dates are not held for you while it sits here &mdash; another member can still be given the same dates.<\/p>\n<p>While a request is pending you can use <strong>Contact Owner<\/strong> on the row to ask a question, or <strong>Cancel Booking Request<\/strong> to withdraw it. Owners answer in their own time, so give a venue a reasonable window before chasing it.<\/p>\n<h2>Waiting &mdash; the owner has accepted and raised an invoice<\/h2>\n<p>When an owner agrees to your dates, they do it by issuing an invoice. Your request then changes to <strong>Waiting<\/strong>, and the row gains an <strong>Invoice Created &#8211; Check &amp; Pay<\/strong> link.<\/p>\n<p>This is the stage most people mean when they say a booking was &ldquo;approved&rdquo; or &ldquo;invoiced&rdquo; &mdash; and the important thing about it is that the ball is now in your court. The venue is not yours until the invoice is paid, so a request can sit at <strong>Waiting<\/strong> and go no further. You can still use <strong>Cancel Booking Request<\/strong> at this stage if your plans have changed.<\/p>\n<div style=\"background:#fff6f1;border-left:4px solid #e0592b;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#128161; <strong>Tip<\/strong><br \/>Open the invoice as soon as the status turns to <strong>Waiting<\/strong> and check the dates, the amount and anything the owner has added before you pay. Paying is what turns the request into a real booking.<\/div>\n<h2>Confirmed and Confirmed &amp; Paid &mdash; your dates are held<\/h2>\n<p><strong>Confirmed<\/strong> means the required payment has cleared and the dates are now blocked out on that venue&rsquo;s calendar for you. If a balance is still outstanding &mdash; for example when you have paid a deposit rather than the full amount &mdash; the row keeps a <strong>Pay Invoice in Full<\/strong> option beside it. Once the whole amount has been settled, the status reads <strong>Confirmed &amp; Paid<\/strong>.<\/p>\n<p>At either of these statuses you can open the invoice details and contact the owner, but <strong>Cancel Booking Request<\/strong> is no longer shown. A confirmed booking cannot be undone by you from the dashboard &mdash; message the owner through <strong>Contact Owner<\/strong> if something has to change, and check the venue rental terms for what applies to money already paid: <a href=\"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=3936\">Venue Rental Cross-Border Booking &amp; Governing Law Addendum<\/a>.<\/p>\n<p>There is no separate &ldquo;completed&rdquo; status either. A confirmed booking stays <strong>Confirmed<\/strong> or <strong>Confirmed &amp; Paid<\/strong> after your dates have passed; the only visible change is that the option to leave a review becomes available on the row.<\/p>\n<h2>Rejected, cancelled, or simply never answered<\/h2>\n<p>Three different things are often lumped together here, and they are worth separating:<\/p>\n<ul>\n<li><strong>Rejected<\/strong> &mdash; the owner has declined the request. An owner can do this while it is pending, and also after an invoice has been raised but not paid. A rejected request never reaches the invoice stage, so nothing is owed and no dates are held. It does not reappear with a &ldquo;rejected&rdquo; label, so if a request you were watching is no longer in your list, this is usually why.<\/li>\n<li><strong>Cancelled<\/strong> &mdash; you withdrew the request yourself using <strong>Cancel Booking Request<\/strong>. That option exists only while the status is <strong>Request Pending<\/strong> or <strong>Waiting<\/strong>.<\/li>\n<li><strong>Never answered<\/strong> &mdash; nothing happens automatically. Utsav Venues has no &ldquo;expired&rdquo; status, so an unanswered request simply stays at <strong>Request Pending<\/strong> until the owner acts or you cancel it. If your dates have come and gone, cancel it yourself to tidy your list.<\/li>\n<\/ul>\n<h2>How instant-book venues are different<\/h2>\n<p>Some owners choose to let members book without approving each request. On those venues the button on the venue page reads <strong>Instant Booking<\/strong> rather than <strong>Book Now<\/strong>, and you are asked to review your dates and confirm them there and then.<\/p>\n<p>Because the owner has given up the right to reject the request, there is no <strong>Request Pending<\/strong> stage and no <strong>Waiting<\/strong> stage. You pay the amount due &mdash; often a deposit, with the balance shown separately &mdash; and the booking arrives in your list already <strong>Confirmed<\/strong>, becoming <strong>Confirmed &amp; Paid<\/strong> once any balance is settled. It is faster, but it also means the cancel option is never available to you, so check the dates carefully before you confirm.<\/p>\n<h2>Tips and best practices<\/h2>\n<ul>\n<li>Read the status, not the calendar. Dates you can still see on a venue page are not yours until your request says <strong>Confirmed<\/strong>.<\/li>\n<li>Keep questions on the booking row. <strong>Contact Owner<\/strong> appears at every status and keeps the conversation attached to the request.<\/li>\n<li>Dates cannot be edited after a request is sent. If you need different dates, cancel while you still can and send a fresh request.<\/li>\n<li>Booking statuses are not the same thing as payment or invoice statuses &mdash; and other parts of MyMahotsav have booking statuses of their own, explained in <a href=\"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=8004\">Understanding booking statuses and what they mean<\/a>.<\/li>\n<\/ul>\n<div style=\"background:#eef8f0;border-left:4px solid #2e9e5b;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#127919; <strong>Best practice<\/strong><br \/>Agree the important details &mdash; timings, access, what is included, what happens if plans change &mdash; with the owner <strong>before<\/strong> you pay the invoice. Once the status turns to <strong>Confirmed<\/strong>, you can no longer cancel the request yourself.<\/div>\n<h2>Troubleshooting<\/h2>\n<h3>I messaged a venue but nothing appears in my list<\/h3>\n<p><strong>Cause:<\/strong> a message sent from the <strong>Contact Owner<\/strong> form on a venue page is an enquiry, not a booking request. It reaches the owner by email and creates no reservation, so it will never show a status. <strong>Fix:<\/strong> go back to the venue page, choose your dates and send an actual booking request &mdash; it will then appear under <strong>My Reservations<\/strong> as <strong>Request Pending<\/strong>. <strong>Escalate if:<\/strong> the request still does not appear after you have sent it and refreshed the dashboard while signed in.<\/p>\n<h3>My request has been Request Pending for days<\/h3>\n<p><strong>Cause:<\/strong> the owner has not responded yet. Nothing expires on its own, so it will stay there. <strong>Fix:<\/strong> use <strong>Contact Owner<\/strong> on the row to nudge them, and if your dates are tight, cancel the request and enquire with another venue rather than waiting. <strong>Escalate if:<\/strong> a venue is repeatedly unresponsive &mdash; tell the support team so the listing can be reviewed.<\/p>\n<h3>The status says Waiting but I thought it was booked<\/h3>\n<p><strong>Cause:<\/strong> <strong>Waiting<\/strong> means the owner has accepted and invoiced you; the dates are not secured until that invoice is paid. <strong>Fix:<\/strong> open <strong>Invoice Created &#8211; Check &amp; Pay<\/strong>, check the amount and dates, and complete the payment. The status changes to <strong>Confirmed<\/strong> once it clears. <strong>Escalate if:<\/strong> you have paid and the status has not changed after the payment was taken.<\/p>\n<h3>There is no cancel option on my booking<\/h3>\n<p><strong>Cause:<\/strong> <strong>Cancel Booking Request<\/strong> is only shown while a request is <strong>Request Pending<\/strong> or <strong>Waiting<\/strong>. It is removed once a booking is <strong>Confirmed<\/strong>. <strong>Fix:<\/strong> contact the owner through the booking row to discuss the change, and read the venue rental terms for anything already paid. <strong>Escalate if:<\/strong> you cannot reach the owner and the dates are approaching.<\/p>\n<h2>FAQ<\/h2>\n<p><strong>Q: What does &ldquo;pending&rdquo; mean for a venue booking?<\/strong><br \/>A: <strong>Request Pending<\/strong> means your request has been sent and is sitting with the venue owner, who has not answered yet. Nothing has been charged and no dates are held for you at this point.<\/p>\n<p><strong>Q: How is instant booking different?<\/strong><br \/>A: On a venue that offers instant booking, the owner cannot reject requests, so there is no pending or approval stage. You review your dates, confirm and pay, and the booking appears as <strong>Confirmed<\/strong> straight away.<\/p>\n<p><strong>Q: What does a rejected booking request mean?<\/strong><br \/>A: The owner has declined your dates. No invoice is raised, nothing is owed, and the dates are free for you to request elsewhere. Rejected requests are not kept in your list with a &ldquo;rejected&rdquo; badge, so a request that has disappeared has usually been declined or cancelled.<\/p>\n<p><strong>Q: Does a request expire if the owner never replies?<\/strong><br \/>A: No. There is no expired status in Utsav Venues &mdash; the request stays at <strong>Request Pending<\/strong> indefinitely. Cancel it yourself when you no longer need it.<\/p>\n<p><strong>Q: Can I change the dates on a request I have already sent?<\/strong><br \/>A: No. The dates travel with the request and cannot be edited at any status. While the request is still <strong>Request Pending<\/strong> or <strong>Waiting<\/strong>, cancel it and send a new one with the dates you want.<\/p>\n<p><strong>Q: Why does an old booking still say Confirmed?<\/strong><br \/>A: Because there is no &ldquo;completed&rdquo; status. A booking keeps its <strong>Confirmed<\/strong> or <strong>Confirmed &amp; Paid<\/strong> label after the dates have passed; the only thing that changes is that you can then leave a review of the venue.<\/p>\n<div style=\"display:none\" aria-hidden=\"true\" data-mahi=\"context\">\nAlso asked as: what does Request Pending mean on my venue booking; venue booking status meanings Utsav Venues; what does Waiting mean on a venue booking; my venue booking request was rejected what now; difference between confirmed and confirmed and paid venue booking; does a venue booking request expire; how does instant booking work on Utsav Venues; why can I not cancel my confirmed venue booking; where do I see the status of my venue booking request; is my venue booked or just requested. Applies to: Utsav Venues, Venues Marketplace, booking enquiries and reservations, booking request statuses for the venue enquirer. Where to find it: main-site profile dropdown, then Venue &#038; Space Selling, then Host Dashboard, which opens https:\/\/mymahotsav.com\/utsav-venues\/dashboard\/ for any signed-in member; sent requests are listed under My Reservations with a Status column, reachable directly at https:\/\/mymahotsav.com\/utsav-venues\/my-reservations\/. A request is created from the Book Now panel on a venue page, which answers inline with &#8220;Booking request sent. Please wait for owner&#8217;s confirmation!&#8221;. Canonical facts: only four statuses are ever displayed to the enquirer &#8211; Request Pending (sent, with the owner, nothing held, nothing charged), Waiting (owner accepted and issued an invoice, row shows Invoice Created &#8211; Check &#038; Pay, awaiting the member&#8217;s payment), Confirmed (payment cleared, dates held, Pay Invoice in Full remains while a balance is outstanding) and Confirmed &#038; Paid (nothing left to pay). There is no Rejected, Cancelled, Expired or Completed status label. Approved and invoiced both correspond to Waiting. A rejected request never reaches the invoice stage. Cancel Booking Request is available only while Request Pending or Waiting and is removed once Confirmed, so a member cannot self-cancel a confirmed booking. There is no date-edit control at any status &#8211; changing dates means cancelling and sending a new request. Contact Owner is on every row at every status. A message sent from the Contact Owner form on a venue page is an email enquiry and creates no reservation. Instant booking is set per venue by the owner: the venue page shows Instant Booking instead of Book Now, there is no pending or approval stage, and the booking is created as Confirmed after payment, often a deposit with the balance shown separately. A confirmed booking whose dates have passed keeps its status and gains the option to post a review.\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>A venue booking request moves through four statuses on Utsav Venues: Request Pending while it sits with the venue owner, Waiting once the owner has accepted and raised an invoice, then Confirmed and Confirmed &#038; Paid once your payment has cleared and your dates are held. Venues that offer instant booking skip the pending and approval stages entirely.<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[799],"glossaries":[],"doc_tag":[316],"knowledge_base":[78],"class_list":["post-14214","docs","type-docs","status-publish","hentry","doc_category-booking-enquiries-reservations","doc_tag-learn","knowledge_base-mm-guides"],"year_month":"2026-09","word_count":2224,"total_views":"11","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Tarak Gorai","author_nicename":"tarakgorai","author_url":"https:\/\/mymahotsav.com\/knowledgebase\/author\/tarakgorai\/"},"doc_category_info":[{"term_name":"Booking Enquiries &amp; Reservations","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/non-knowledgebase\/booking-enquiries-reservations\/"}],"doc_tag_info":[{"term_name":"Learn","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs-tag\/learn\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Understanding Venue Booking Request Statuses<\/title>\n<meta name=\"description\" content=\"Utsav Venues shows four booking statuses: Request Pending, Waiting, Confirmed and Confirmed &amp; Paid. Learn what each means and what to do next.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/utsav-venues\/booking-enquiries-reservations\/understanding-venue-booking-request-statuses\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Venue Booking Statuses Explained\" \/>\n<meta property=\"og:description\" content=\"A glossary of every Utsav Venues booking status, from enquiry sent to confirmed.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/utsav-venues\/booking-enquiries-reservations\/understanding-venue-booking-request-statuses\/\" \/>\n<meta property=\"og:site_name\" content=\"KnowledgeBase\u2122\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Understanding Booking Statuses\" \/>\n<meta name=\"twitter:description\" content=\"What each Utsav Venues booking status means.\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/mymahotsav.com\\\/knowledgebase\\\/docs\\\/mm-guides\\\/utsav-venues\\\/booking-enquiries-reservations\\\/understanding-venue-booking-request-statuses\\\/\",\"url\":\"https:\\\/\\\/mymahotsav.com\\\/knowledgebase\\\/docs\\\/mm-guides\\\/utsav-venues\\\/booking-enquiries-reservations\\\/understanding-venue-booking-request-statuses\\\/\",\"name\":\"Understanding Venue Booking Request Statuses\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mymahotsav.com\\\/knowledgebase\\\/#website\"},\"datePublished\":\"2026-09-13T15:41:52+00:00\",\"description\":\"Utsav Venues shows four booking statuses: Request Pending, Waiting, Confirmed and Confirmed & Paid. 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