{"id":14243,"date":"2026-09-13T17:06:35","date_gmt":"2026-09-13T16:06:35","guid":{"rendered":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/non-knowledgebase\/uncategorized\/post-stay-review-reminder-email\/"},"modified":"2026-09-13T17:06:35","modified_gmt":"2026-09-13T16:06:35","password":"","slug":"post-stay-review-reminder-email","status":"publish","type":"docs","link":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/utsav-venues\/reviews-ratings-utsav-venues\/post-stay-review-reminder-email\/","title":{"rendered":"Understanding the post-stay review reminder email"},"content":{"rendered":"<div style=\"background:#f3f0fb;border-left:4px solid #7c5cbf;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#128100; <strong>Who this is for<\/strong><br \/>Members who have booked a venue through Utsav Venues and want to know about the review invitation that lands in their inbox after the stay &mdash; when it is sent, what it asks for, and what to do when it never turns up. You do not need to be a venue owner to read this.<\/div>\n<h2>Quick answer<\/h2>\n<p><strong>Once your booking is confirmed and the last day of your stay has passed, Utsav Venues automatically emails you an invitation to review the venue. A check runs once a day and picks up stays that ended in the previous three days, and the invitation is sent only once per booking. You never have to wait for it, because you can post your review yourself from your booking row in My Reservations at any time after the stay ends.<\/strong><\/p>\n<h2>Before you begin<\/h2>\n<ul>\n<li>You need to be signed in with the same account that made the booking request. If a sign-in box appears instead of your dashboard, you are not signed in.<\/li>\n<li>Open the profile dropdown on the main site, choose <strong>Venue &amp; Space Selling<\/strong>, then <strong>Host Dashboard<\/strong>. Your bookings are under <strong>My Reservations<\/strong> in the dashboard menu. The direct address is <a href=\"https:\/\/mymahotsav.com\/utsav-venues\/my-reservations\/\" target=\"_blank\" rel=\"noopener\">https:\/\/mymahotsav.com\/utsav-venues\/my-reservations\/<\/a>.<\/li>\n<li>The invitation only ever concerns a booking that reached <strong>Confirmed<\/strong> or <strong>Confirmed &amp; Paid<\/strong>. A request still sitting at <strong>Request Pending<\/strong> or <strong>Waiting<\/strong> is not included.<\/li>\n<li>The email goes to the address held on your account, so it is worth knowing which address that is before you go looking for the message.<\/li>\n<\/ul>\n<h2>When the review reminder email is sent<\/h2>\n<p>Two things have to be true at the same time. Your booking must have reached <strong>Confirmed<\/strong>, and the last day of your stay must have gone by. Once both are true, a daily check sweeps up the bookings that qualify and sends each one a review invitation.<\/p>\n<p>That check looks at a short window: stays that ended within the previous three days. Because it runs once a day, the invitation usually reaches you within a day or so of your stay finishing, rather than the moment you leave.<\/p>\n<p>It is sent <strong>once per booking and never again<\/strong>. The booking is marked as soon as the invitation goes out, so there is no second copy, no weekly chase and no way to ask the system to resend it.<\/p>\n<p>An outstanding balance does not stop it. A booking showing <strong>Confirmed<\/strong> with money still owed is treated the same as one showing <strong>Confirmed &amp; Paid<\/strong> &mdash; both receive the invitation.<\/p>\n<div style=\"background:#f4f6f8;border-left:4px solid #9aa4b2;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#8505;&#65039; <strong>Note<\/strong><br \/>You will not find a &ldquo;completed&rdquo; badge anywhere on your booking. The four labels Utsav Venues shows are <strong>Request Pending<\/strong>, <strong>Waiting<\/strong>, <strong>Confirmed<\/strong> and <strong>Confirmed &amp; Paid<\/strong>. &ldquo;Completed&rdquo; is simply a way of describing a confirmed booking whose end date has passed &mdash; it is a moment in time, not a status you can look up.<\/div>\n<h2>What the email asks you to do<\/h2>\n<p>It asks for one thing: your review of the venue you have just stayed at. There is nothing to confirm, nothing to approve and nothing to pay.<\/p>\n<p>The subject line names the venue, which makes the message easy to pick out of a crowded inbox. The note inside is short &mdash; it says that you have just checked out of that venue, and asks you to take a few minutes to rate your stay and let the owner know how they did.<\/p>\n<p>Wherever you start from, the review is written in the same place: your booking row in <strong>My Reservations<\/strong>. The <strong>Post Review<\/strong> control appears on the row once the last day of the stay has passed; before that date it is not yet available to you. Writing the review itself &mdash; the star criteria you score, and the reply the owner can leave underneath &mdash; is covered in the separate guide to leaving a review on a venue.<\/p>\n<p>The invitation will never ask you for card or bank details. If a message claiming to come from MyMahotsav does, do not act on it &mdash; sign in and check your dashboard instead.<\/p>\n<h2>How the nudge builds up a venue&rsquo;s reviews<\/h2>\n<p>Reviews are entirely voluntary, and most guests mean to leave one and then forget. The invitation exists to catch that moment: it arrives while the stay is still fresh, which is when a review is both easiest to write and most useful to read.<\/p>\n<p>Reviews are checked before they go live, so yours will not appear on the venue&rsquo;s page the instant you submit it. The confirmation you see on screen only tells you the review was posted &mdash; it says nothing about publishing, so give it a little time rather than assuming something went wrong.<\/p>\n<p>Once a review is published it joins the venue&rsquo;s page, where it adds to the overall star rating and to the count of reviews shown beside it. A venue with no published reviews shows no rating at all, so the first few make a real difference &mdash; both to the owner and to the next member deciding whether to enquire. Average ratings and review counts are worked out in much the same way across MyMahotsav, and there is a general guide to <a href=\"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=6972\" target=\"_blank\" rel=\"noopener\">understanding average ratings and review counts<\/a> if you want the detail.<\/p>\n<h2>You do not need the email to leave a review<\/h2>\n<p>This is the part worth remembering. The invitation is a convenience, not a key. If it never arrives, or you deleted it, or it went to an address you no longer read, nothing is lost &mdash; the <strong>Post Review<\/strong> control sits on your booking row regardless, and it does not expire.<\/p>\n<p>If you were expecting an invitation and it did not come, check these in order:<\/p>\n<ol>\n<li>Your spam, junk or promotions folder.<\/li>\n<li>The email address on your MyMahotsav account &mdash; the invitation goes there, not to any address you typed into an enquiry form.<\/li>\n<li>The status of the booking in <strong>My Reservations<\/strong>. A request that never got past <strong>Request Pending<\/strong> or <strong>Waiting<\/strong> was never a confirmed stay, so no invitation was due.<\/li>\n<li>The dates. If the last day of the stay is still ahead of you, the invitation has not been triggered yet.<\/li>\n<\/ol>\n<p>If all four check out and the email still never appeared, your stay simply fell outside the short window the daily check looks at. That changes nothing you can see: open the booking row and use <strong>Post Review<\/strong>.<\/p>\n<h2>Other emails that are not this one<\/h2>\n<p>It is easy to mix this message up with the others that arrive around a booking and around a review, so it is worth being clear about what the invitation is not.<\/p>\n<ul>\n<li><strong>The balance reminder.<\/strong> Utsav Venues also emails you automatically in the few days <strong>before<\/strong> a stay begins when a confirmed booking still has money outstanding. That one is about payment and arrives before your stay, not after it.<\/li>\n<li><strong>The owner&rsquo;s new-review notice.<\/strong> When your review is published the venue owner is told about it by email. That message goes to them, not to you.<\/li>\n<li><strong>A reply to your review.<\/strong> If the owner answers your review, you are emailed about the reply. That arrives later and is a separate message from the invitation.<\/li>\n<li><strong>Emails from other parts of MyMahotsav.<\/strong> Other products run their own notifications on their own rules &mdash; for example, <a href=\"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=7747\" target=\"_blank\" rel=\"noopener\">the emails Utsav Listings sends you<\/a> belong to a different part of the platform entirely.<\/li>\n<li><strong>Reminders you set up yourself.<\/strong> In some parts of MyMahotsav a reminder is something you switch on and schedule, such as <a href=\"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=8256\" target=\"_blank\" rel=\"noopener\">reminder emails before an appointment<\/a>. The Venues review invitation is not like that: there is no schedule to choose and no switch for it in your dashboard.<\/li>\n<\/ul>\n<h2>Tips and best practices<\/h2>\n<div style=\"background:#fff6f1;border-left:4px solid #e0592b;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#128161; <strong>Tip<\/strong><br \/>Write the review the day the invitation lands. The small things worth mentioning &mdash; how easy check-in was, how quickly the owner replied &mdash; are the first to fade, and they are exactly what the next member wants to know.<\/div>\n<p>A few habits make the whole thing painless:<\/p>\n<ul>\n<li>Keep the email address on your account current. It is the only address this invitation is sent to.<\/li>\n<li>Treat the email as a prompt rather than a deadline. Nothing closes, and the <strong>Post Review<\/strong> control stays on the booking row.<\/li>\n<li>Be specific and be fair. The owner can publish a reply underneath your review, and a measured review carries far more weight than a blunt score.<\/li>\n<li>If your stay genuinely went wrong, raise it with the owner first &mdash; every booking row keeps a <strong>Contact Owner<\/strong> option, whatever its status.<\/li>\n<\/ul>\n<div style=\"background:#eef8f0;border-left:4px solid #2e9e5b;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#127919; <strong>Best practice<\/strong><br \/>Do not rely on the invitation arriving. Make a habit of opening <strong>My Reservations<\/strong> once your stay ends and posting the review from there. It works every time, on every booking, whether or not the email reached you.<\/div>\n<h2>Troubleshooting<\/h2>\n<h3>Your stay has ended, but there is no invitation and no Post Review control<\/h3>\n<p><strong>Cause:<\/strong> the booking almost certainly never reached <strong>Confirmed<\/strong>. A request that stalled at <strong>Request Pending<\/strong> or <strong>Waiting<\/strong>, or one that was rejected or cancelled, is not a stay as far as reviews are concerned, so neither the invitation nor the review control appears. <strong>Fix:<\/strong> open <strong>My Reservations<\/strong> and read the status on the row; if it never reached <strong>Confirmed<\/strong>, there is nothing to post and nothing to wait for. <strong>Escalate if:<\/strong> the row clearly reads <strong>Confirmed<\/strong> or <strong>Confirmed &amp; Paid<\/strong>, the end date has passed, and <strong>Post Review<\/strong> is still not showing.<\/p>\n<h3>The invitation went to an old email address<\/h3>\n<p><strong>Cause:<\/strong> the message is sent to the address held on the account that made the booking, and it is sent once only, so changing your address afterwards will not bring it back. <strong>Fix:<\/strong> update the address on your account so future messages reach you, then post this review straight from the booking row &mdash; you are not missing anything the email would have given you. <strong>Escalate if:<\/strong> you have lost access to the old mailbox and cannot sign in to the account that holds the booking.<\/p>\n<h3>You received a reminder, but it was about money rather than a review<\/h3>\n<p><strong>Cause:<\/strong> that is the separate balance reminder, which goes out in the days before a stay begins when a confirmed booking still has an amount outstanding. It is a different message with a different trigger. <strong>Fix:<\/strong> settle the balance through the invoice the owner raised for you, and use <strong>Contact Owner<\/strong> on the booking row if anything about the amount is unclear. <strong>Escalate if:<\/strong> you are being reminded about a balance you believe you have already paid in full.<\/p>\n<h3>You posted your review, but it is not on the venue page<\/h3>\n<p><strong>Cause:<\/strong> reviews are checked before they are published, so there is a gap between posting yours and seeing it appear. The message you get on screen when you submit confirms only that the review was posted, which makes the wait feel like a fault when it is not. <strong>Fix:<\/strong> give it time and check the venue page again later; you do not need to post it a second time, and a booking only accepts one review. <strong>Escalate if:<\/strong> several days have passed and the review has still not appeared.<\/p>\n<h2>FAQ<\/h2>\n<p><strong>Q: When is the reminder email sent?<\/strong><br \/>A: After your booking is confirmed and the last day of your stay has passed. A check runs once a day and gathers up stays that ended in the previous three days, so in practice the invitation reaches you within a day or so of the stay finishing.<\/p>\n<p><strong>Q: What does it ask guests to do?<\/strong><br \/>A: To rate the venue they have just stayed at and let the owner know how they did. The subject line names the venue so you know which stay it means, and the review itself is written from that booking&rsquo;s row in <strong>My Reservations<\/strong>.<\/p>\n<p><strong>Q: Why didn&rsquo;t I get the reminder email?<\/strong><br \/>A: The usual reasons are that the booking never reached <strong>Confirmed<\/strong>, that the stay has not actually ended yet, or that the message went to your spam folder or to an old address on your account. It is also sent only once per booking, so if it was sent and deleted, no replacement follows. Occasionally a stay falls outside the short window the daily check looks at and no invitation goes out at all &mdash; you can still review the booking either way.<\/p>\n<p><strong>Q: Can I leave a review without the email?<\/strong><br \/>A: Yes, and this is the reliable route. Open <strong>My Reservations<\/strong>, find the booking, and use <strong>Post Review<\/strong>. It appears once the end date has passed and it does not expire.<\/p>\n<p><strong>Q: Does the venue owner get the same email?<\/strong><br \/>A: No. This invitation is sent to you, the member who made the booking. The owner gets a different message of their own once your review is published, and they can post a reply underneath it &mdash; and if they do reply, you are emailed about that too.<\/p>\n<p><strong>Q: Can I turn the review invitation off, or ask for it to be sent again?<\/strong><br \/>A: Neither. There is no setting for it in your dashboard, and because each booking is marked as soon as the invitation goes out, it is never sent a second time. If you have lost the email, go straight to your booking row instead.<\/p>\n<p><strong>Q: I still owe money on the booking &mdash; can I still review it?<\/strong><br \/>A: Yes. A confirmed booking receives the invitation whether or not the balance has been settled in full, and reviewing is entirely separate from paying.<\/p>\n<div style=\"display:none\" aria-hidden=\"true\" data-mahi=\"context\">\nAlso asked as: when does Utsav Venues send the review reminder email; why didn&#8217;t I get an email asking me to review the venue; post-stay review invitation after a venue booking; do I get an email to leave a venue review; how soon after my stay does the review email arrive; can I resend the venue review reminder email; I missed the review email, can I still leave a review; does the venue owner get the review reminder too; is there a setting to turn off the Utsav Venues review email; my booking is confirmed but unpaid, will I still get the review invitation. Applies to: Utsav Venues (Venues Marketplace) &mdash; the automatic post-stay review invitation email sent to the member who made a booking. Where to find it: the email arrives at the address on your MyMahotsav account; the review itself is posted from the profile dropdown on the main site &rsaquo; Venue &amp; Space Selling &rsaquo; Host Dashboard &rsaquo; My Reservations, direct address https:\/\/mymahotsav.com\/utsav-venues\/my-reservations\/. Canonical facts: the invitation is triggered when a booking has reached Confirmed (or Confirmed &amp; Paid) AND the last day of the stay has passed; a check runs once a day and only picks up stays whose end date fell within the previous three days, so a stay that falls outside that window receives no invitation at all; the email is sent once per booking and is never repeated or resent; an outstanding balance does not prevent it &mdash; a Confirmed booking with money still owed receives it; it is sent only to the member who made the booking request, at the address on their account, and not to the venue owner; the subject line names the venue and the message asks the member to rate the stay and let the owner know how they did; there is no member setting to enable, disable or reschedule it; there is no &#8220;completed&#8221; booking status in Utsav Venues &mdash; the only labels are Request Pending, Waiting, Confirmed and Confirmed &amp; Paid, and &#8220;completed&#8221; merely describes a confirmed booking whose end date has passed; the email is not required in order to review &mdash; the Post Review control appears on the booking row in My Reservations once the end date has passed, and it does not expire; reviews are checked before they are published, so a posted review does not appear on the venue page immediately and the on-screen confirmation says nothing about publishing; one review per booking, and published reviews feed the venue&#8217;s overall star rating and review count, while a venue with no published reviews displays no rating; separate emails exist for an outstanding balance before a stay begins, for telling the owner a new review was published, and for telling the reviewer that the owner replied.\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Utsav Venues emails you an invitation to review a venue once your booking is confirmed and the last day of your stay has passed \u2014 a daily check picks up stays that ended in the previous three days, and the invitation is sent only once per booking. You never have to wait for it: you can post the review yourself from your booking row in My Reservations at any time after the stay ends.<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[802],"glossaries":[],"doc_tag":[316],"knowledge_base":[78],"class_list":["post-14243","docs","type-docs","status-publish","hentry","doc_category-reviews-ratings-utsav-venues","doc_tag-learn","knowledge_base-mm-guides"],"year_month":"2026-09","word_count":2729,"total_views":"14","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Tarak Gorai","author_nicename":"tarakgorai","author_url":"https:\/\/mymahotsav.com\/knowledgebase\/author\/tarakgorai\/"},"doc_category_info":[{"term_name":"Reviews &amp; Ratings","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/non-knowledgebase\/reviews-ratings-utsav-venues\/"}],"doc_tag_info":[{"term_name":"Learn","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs-tag\/learn\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Post-Stay Review Reminder Email | Utsav Venues<\/title>\n<meta name=\"description\" content=\"Utsav Venues emails a review invitation once your booking is confirmed and your stay has ended. 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