{"id":3292,"date":"2026-02-25T23:33:03","date_gmt":"2026-02-25T23:33:03","guid":{"rendered":"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&p=3292"},"modified":"2026-02-25T23:43:21","modified_gmt":"2026-02-25T23:43:21","password":"","slug":"donor-refund-escrow-policy","status":"publish","type":"docs","link":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/policy-hub\/crowdfundings\/donor-refund-escrow-policy\/","title":{"rendered":"Donor Refund & Escrow Policy"},"content":{"rendered":"

Module:<\/strong> CrowdFunding (Utsav daan\u2122)
\nDocument Type:<\/strong>\u00a0Hybrid \u2014 Plain English + Legal Reinforcement
\nTrademark:<\/strong> UTSAV DAAN\u2122 is a registered trademark of MyMahotsav Futuretech Ltd
\nJurisdictions:<\/strong> Global (with jurisdictional addenda)
\nVersion:<\/strong>\u00a01.0
\nEffective Date:<\/strong> 25 February, 2026<\/p>\n

\n

 <\/p>\n

PART A: PLAIN ENGLISH SUMMARY<\/h2>\n

When and How You Can Get a Refund<\/h3>\n

We hope every donation supports a worthy cause, but sometimes things don’t go as planned. This policy explains when refunds are available and how the escrow protection works.<\/p>\n

The Simple Truth<\/h3>\n
    \n
  • \n

    Refunds aren’t automatic<\/strong>: Donations are generally final\u2014you’re supporting a cause you believe in.<\/p>\n<\/li>\n

  • \n

    But you have rights<\/strong>: In specific situations (campaign failure, fraud, material changes), you can request a refund.<\/p>\n<\/li>\n

  • \n

    Escrow protects your money<\/strong>: Funds sit in a protected account until campaign conditions are met.<\/p>\n<\/li>\n

  • \n

    Cooling-off period<\/strong>: For reward-based campaigns, you may have a short window to change your mind.<\/p>\n<\/li>\n

  • \n

    Fraud protection<\/strong>: If a campaign is fraudulent, we work to recover and refund donors.<\/p>\n<\/li>\n

  • \n

    Refunds come from escrow<\/strong>: Refunds are paid from the escrow account before funds go to beneficiaries.<\/p>\n<\/li>\n

  • \n

    Processing time<\/strong>: Refunds typically take 5-10 business days after approval.<\/p>\n<\/li>\n<\/ul>\n

    \n

     <\/p>\n

    \u00a0PART B: LEGAL TERMS AND CONDITIONS<\/h2>\n

    1. GENERAL PRINCIPLES<\/h3>\n

    1.1<\/strong>\u00a0By making a Contribution, you acknowledge that:<\/p>\n

      \n
    • \n

      Donations are generally\u00a0non-refundable<\/strong><\/p>\n<\/li>\n

    • \n

      You are supporting a Cause, not purchasing a product (except reward-based campaigns)<\/p>\n<\/li>\n

    • \n

      Campaign success depends on Fundraiser performance<\/p>\n<\/li>\n

    • \n

      UTSAV DAAN\u2122 acts as intermediary, not guarantor<\/p>\n<\/li>\n<\/ul>\n

      1.2<\/strong>\u00a0Refunds are governed by:<\/p>\n

        \n
      • \n

        This Policy<\/p>\n<\/li>\n

      • \n

        Applicable consumer protection laws<\/p>\n<\/li>\n

      • \n

        Payment processor chargeback rules<\/p>\n<\/li>\n

      • \n

        Campaign-specific terms disclosed at donation<\/p>\n<\/li>\n<\/ul>\n

        \n

        2. REFUND ELIGIBILITY SCENARIOS<\/h3>\n

        2.1 Campaign Failure Refund<\/h4>\n

        Eligible when<\/strong>:<\/p>\n

          \n
        • \n

          Fixed Target Campaign closes without reaching Target AND<\/p>\n<\/li>\n

        • \n

          Fundraiser elects “All-or-Nothing” model (vs. “Keep-What-You-Raise”)<\/p>\n<\/li>\n<\/ul>\n

          Refund amount<\/strong>: 100% of Contribution (excluding payment gateway fees, which may not be recoverable)<\/p>\n

          Process<\/strong>: Automatic refund processed within [10] business days of campaign end<\/p>\n

          2.2 Fraudulent Campaign Refund<\/h4>\n

          Eligible when<\/strong>:<\/p>\n

            \n
          • \n

            UTSAV DAAN\u2122 determines, in its sole discretion, that the Campaign was fraudulent; OR<\/p>\n<\/li>\n

          • \n

            Law enforcement\/regulator declares the campaign fraudulent; OR<\/p>\n<\/li>\n

          • \n

            Court order requires refunds<\/p>\n<\/li>\n<\/ul>\n

            Refund amount<\/strong>: 100% of Contribution (UTSAV DAAN\u2122 absorbs non-recoverable gateway fees)<\/p>\n

            Process<\/strong>:<\/p>\n

              \n
            1. \n

              Campaign frozen immediately upon fraud detection<\/p>\n<\/li>\n

            2. \n

              Investigation completed within [7] days<\/p>\n<\/li>\n

            3. \n

              If fraud is confirmed, refunds will be processed within [10] days<\/p>\n<\/li>\n

            4. \n

              Law enforcement notified<\/p>\n<\/li>\n<\/ol>\n

              2.3 Material Change Refund<\/h4>\n

              Eligible when<\/strong>:<\/p>\n

                \n
              • \n

                Fundraiser makes a Material Change to the Campaign after Contributions are received<\/p>\n<\/li>\n

              • \n

                Contributor objects to Material Change<\/p>\n<\/li>\n

              • \n

                Refund requested within [7] days of Material Change notification<\/p>\n<\/li>\n<\/ul>\n

                Refund amount<\/strong>: 100% of Contribution (gateway fees deducted unless change is substantial)<\/p>\n

                Process<\/strong>: Contributor must opt out via the Campaign page or by contacting support within the notice period<\/p>\n

                2.4 Duplicate Contribution Refund<\/h4>\n

                Eligible when<\/strong>:<\/p>\n

                  \n
                • \n

                  The contributor accidentally donates twice to the same Campaign<\/p>\n<\/li>\n

                • \n

                  Evidence of duplicate transaction provided<\/p>\n<\/li>\n<\/ul>\n

                  Refund amount<\/strong>: 100% of duplicate Contribution (excluding gateway fees, which may be deducted)<\/p>\n

                  Process<\/strong>: Request within [30] days of duplicate transaction<\/p>\n

                  2.5 Technical Error Refund<\/h4>\n

                  Eligible when<\/strong>:<\/p>\n

                    \n
                  • \n

                    The platform error causes an incorrect charge<\/p>\n<\/li>\n

                  • \n

                    Payment processed without authorisation<\/p>\n<\/li>\n

                  • \n

                    Wrong amount charged due to a system error<\/p>\n<\/li>\n<\/ul>\n

                    Refund amount<\/strong>: 100% of the erroneously charged amount<\/p>\n

                    Process<\/strong>: Automatic upon error detection, or upon user report with verification<\/p>\n

                    2.6 Cooling-Off Period (Reward-Based Campaigns)<\/h4>\n

                    Eligible when<\/strong>:<\/p>\n

                      \n
                    • \n

                      Campaign offers Rewards (goods\/services)<\/p>\n<\/li>\n

                    • \n

                      Contributor is consumer (not acting in business capacity)<\/p>\n<\/li>\n

                    • \n

                      Jurisdiction provides cooling-off rights (e.g., EU 14-day distance selling)<\/p>\n<\/li>\n<\/ul>\n

                      Refund amount<\/strong>: 100% of Contribution (Contributor may bear return shipping costs for physical rewards)<\/p>\n

                      Process<\/strong>: Request within applicable statutory period (typically 14 days from donation)<\/p>\n

                      2.7 Force Majeure Campaign Cancellation<\/h4>\n

                      Eligible when<\/strong>:<\/p>\n

                        \n
                      • \n

                        Fundraiser cancels Campaign due to Force Majeure<\/p>\n<\/li>\n

                      • \n

                        The campaign cannot proceed as described<\/p>\n<\/li>\n

                      • \n

                        No alternative use of funds agreed<\/p>\n<\/li>\n<\/ul>\n

                        Refund amount<\/strong>: Net Proceeds held in escrow (gateway fees deducted)<\/p>\n

                        Process<\/strong>: Contributors notified of cancellation, refund option available for [30] days<\/p>\n

                        \n

                        3. NON-REFUNDABLE SCENARIOS<\/h3>\n

                        Refunds will NOT be provided for<\/strong>:<\/p>\n

                        \n
                        \n
                        <\/div>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n
                        Scenario<\/th>\nReason<\/th>\n<\/tr>\n<\/thead>\n
                        Change of heart<\/td>\nDonations are commitments to causes<\/td>\n<\/tr>\n
                        Campaign underperforms<\/td>\nKeep-What-You-Raise campaigns continue as-is<\/td>\n<\/tr>\n
                        Delayed project<\/td>\nUnless unreasonable delay (over 12 months)<\/td>\n<\/tr>\n
                        Dissatisfaction with reward<\/td>\nDisputes between Contributor and Fundraiser<\/td>\n<\/tr>\n
                        Tax implications<\/td>\nRefund cannot be claimed to reverse the tax benefit<\/td>\n<\/tr>\n
                        After disbursement<\/td>\nFunds already transferred to the Beneficiary<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n
                        \n

                        4. REFUND PROCESS<\/h3>\n

                        4.1 How to Request a Refund<\/h4>\n

                        Step 1<\/strong>: Contact the Fundraiser directly (for most disputes)<\/p>\n

                          \n
                        • \n

                          Use Campaign Q&A or the message feature<\/p>\n<\/li>\n

                        • \n

                          Attempt resolution within [7] days<\/p>\n<\/li>\n<\/ul>\n

                          Step 2<\/strong>: Escalate to UTSAV DAAN\u2122<\/p>\n

                            \n
                          • \n

                            Submit refund request via: admin@mymahotsav.com<\/p>\n<\/li>\n

                          • \n

                            Include: Transaction ID, Campaign URL, Reason, Supporting documents<\/p>\n<\/li>\n

                          • \n

                            Use Refund Request Form (available on Platform)<\/p>\n<\/li>\n<\/ul>\n

                            Step 3<\/strong>: UTSAV DAAN\u2122 Review<\/p>\n

                              \n
                            • \n

                              Acknowledgement within [2] business days<\/p>\n<\/li>\n

                            • \n

                              Investigation completed within [7] business days<\/p>\n<\/li>\n

                            • \n

                              Decision communicated with reasoning<\/p>\n<\/li>\n<\/ul>\n

                              Step 4<\/strong>: Refund Processing (if approved)<\/p>\n

                                \n
                              • \n

                                Refunded to the original payment method where possible<\/p>\n<\/li>\n

                              • \n

                                Alternative method arranged if the original is not available<\/p>\n<\/li>\n

                              • \n

                                Processing time: 5-10 business days after approval<\/p>\n<\/li>\n<\/ul>\n

                                4.2 Information Required<\/h4>\n

                                For refund requests, provide:<\/p>\n

                                  \n
                                • \n

                                  Full name (as on payment method)<\/p>\n<\/li>\n

                                • \n

                                  Email address used for donation<\/p>\n<\/li>\n

                                • \n

                                  Transaction ID or payment reference<\/p>\n<\/li>\n

                                • \n

                                  Campaign name and URL<\/p>\n<\/li>\n

                                • \n

                                  Donation date and amount<\/p>\n<\/li>\n

                                • \n

                                  Detailed reason for the refund request<\/p>\n<\/li>\n

                                • \n

                                  Supporting evidence (screenshots, correspondence)<\/p>\n<\/li>\n<\/ul>\n

                                  4.3 Refund Method<\/h4>\n
                                  \n
                                  \n
                                  <\/div>\n<\/div>\n\n\n\n\n\n\n\n\n\n
                                  Original Payment Method<\/th>\nRefund Method<\/th>\nTimeline<\/th>\n<\/tr>\n<\/thead>\n
                                  Credit\/Debit Card<\/td>\nReversed to the same card<\/td>\n5-10 business days<\/td>\n<\/tr>\n
                                  UPI<\/td>\nReversed to the source account<\/td>\n3-7 business days<\/td>\n<\/tr>\n
                                  Net Banking<\/td>\nBank transfer to the same account<\/td>\n5-7 business days<\/td>\n<\/tr>\n
                                  Digital Wallet<\/td>\nCredit to wallet balance<\/td>\n2-5 business days<\/td>\n<\/tr>\n
                                  Bank Transfer<\/td>\nWire transfer to the source account<\/td>\n7-14 business days<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n
                                  \n

                                   <\/p>\n

                                  5. ESCROW PROTECTION MECHANISMS<\/h3>\n

                                  5.1 Escrow Principles<\/h4>\n

                                  5.1.1<\/strong>\u00a0All Contributions held in Escrow Account are:<\/p>\n

                                    \n
                                  • \n

                                    Segregated from UTSAV DAAN\u2122 operating funds<\/p>\n<\/li>\n

                                  • \n

                                    Held on trust for Contributors until disbursement conditions met<\/p>\n<\/li>\n

                                  • \n

                                    Not subject to claims by UTSAV DAAN\u2122 creditors<\/p>\n<\/li>\n

                                  • \n

                                    Protected in case of UTSAV DAAN\u2122 insolvency (to extent provided by law)<\/p>\n<\/li>\n<\/ul>\n

                                    5.1.2<\/strong>\u00a0Escrow protection means:<\/p>\n

                                      \n
                                    • \n

                                      Funds cannot be used for Platform operations<\/p>\n<\/li>\n

                                    • \n

                                      Refunds are paid from Escrow before any disbursement<\/p>\n<\/li>\n

                                    • \n

                                      The beneficiary only receives funds after the conditions are satisfied<\/p>\n<\/li>\n<\/ul>\n

                                      5.2 Escrow Release Conditions<\/h4>\n

                                      Funds are released from Escrow ONLY when:<\/p>\n

                                        \n
                                      • \n

                                        Campaign duration completed AND<\/p>\n<\/li>\n

                                      • \n

                                        For Fixed Target campaigns: Target met OR “Keep-What-You-Raise” elected AND<\/p>\n<\/li>\n

                                      • \n

                                        No unresolved refund requests pending AND<\/p>\n<\/li>\n

                                      • \n

                                        Beneficiary verification complete AND<\/p>\n<\/li>\n

                                      • \n

                                        No fraud indicators AND<\/p>\n<\/li>\n

                                      • \n

                                        No legal hold\/court order AND<\/p>\n<\/li>\n

                                      • \n

                                        Cooling-off period expired (for reward campaigns)<\/p>\n<\/li>\n<\/ul>\n

                                        5.3 Escrow Accounting<\/h4>\n
                                          \n
                                        • \n

                                          Each Campaign has a virtual sub-ledger within the Escrow Account<\/p>\n<\/li>\n

                                        • \n

                                          Real-time balance tracking per Campaign<\/p>\n<\/li>\n

                                        • \n

                                          Monthly reconciliation statements<\/p>\n<\/li>\n

                                        • \n

                                          Independent auditor access<\/p>\n<\/li>\n<\/ul>\n

                                          5.4 Insolvency Protection<\/h4>\n

                                          5.4.1<\/strong>\u00a0In the event of UTSAVDAAN\u2122 insolvency:<\/p>\n

                                            \n
                                          • \n

                                            Escrow funds are not available to liquidators<\/p>\n<\/li>\n

                                          • \n

                                            Statutory trust applies in applicable jurisdictions<\/p>\n<\/li>\n

                                          • \n

                                            Funds to be returned to Contributors or disbursed per Campaign terms<\/p>\n<\/li>\n

                                          • \n

                                            Administrators will be appointed to manage the wind-down<\/p>\n<\/li>\n<\/ul>\n

                                            \n

                                            6. CHARGEBACK RIGHTS<\/h3>\n

                                            6.1 What is a Chargeback?<\/h4>\n

                                            A chargeback is a transaction reversal initiated by a Contributor through their bank or card issuer, typically claiming:<\/p>\n

                                              \n
                                            • \n

                                              Unauthorized transaction<\/p>\n<\/li>\n

                                            • \n

                                              Goods\/services not received<\/p>\n<\/li>\n

                                            • \n

                                              Significantly different from the description<\/p>\n<\/li>\n

                                            • \n

                                              Duplicate processing<\/p>\n<\/li>\n<\/ul>\n

                                              6.2 UTSAVDAAN\u2122 Chargeback Process<\/h4>\n

                                              6.2.1<\/strong> Upon receiving a chargeback notice:<\/p>\n

                                                \n
                                              • \n

                                                Campaign notified<\/p>\n<\/li>\n

                                              • \n

                                                Funds frozen pending resolution<\/p>\n<\/li>\n

                                              • \n

                                                Evidence package prepared<\/p>\n<\/li>\n<\/ul>\n

                                                6.2.2<\/strong>\u00a0UTSAVDAAN\u2122 may contest chargebacks where:<\/p>\n

                                                  \n
                                                • \n

                                                  The contributor received a reward<\/p>\n<\/li>\n

                                                • \n

                                                  Transaction was authorized<\/p>\n<\/li>\n

                                                • \n

                                                  Campaign delivered as promised<\/p>\n<\/li>\n

                                                • \n

                                                  Refund was already provided<\/p>\n<\/li>\n<\/ul>\n

                                                  6.2.3<\/strong>\u00a0If chargeback upheld:<\/p>\n

                                                    \n
                                                  • \n

                                                    Funds debited from Escrow Account<\/p>\n<\/li>\n

                                                  • \n

                                                    Campaign balance reduced accordingly<\/p>\n<\/li>\n

                                                  • \n

                                                    Beneficiary disbursement adjusted<\/p>\n<\/li>\n<\/ul>\n

                                                    6.3 Chargeback Abuse<\/h4>\n

                                                    Repeated, unfounded chargebacks may result in:<\/p>\n

                                                      \n
                                                    • \n

                                                      Account restriction<\/p>\n<\/li>\n

                                                    • \n

                                                      Blocked from future donations<\/p>\n<\/li>\n

                                                    • \n

                                                      Legal action for fraud<\/p>\n<\/li>\n<\/ul>\n

                                                      \n

                                                      7. DISPUTE RESOLUTION<\/h3>\n

                                                      7.1<\/strong>\u00a0Refund disputes not resolved through this Policy may be referred to:<\/p>\n

                                                        \n
                                                      • \n

                                                        Internal Appeals Committee (first level)<\/p>\n<\/li>\n

                                                      • \n

                                                        Mediation (second level)<\/p>\n<\/li>\n

                                                      • \n

                                                        Arbitration\/courts as per General Terms<\/p>\n<\/li>\n<\/ul>\n

                                                        7.2<\/strong>\u00a0Time limit for refund claims: [6 months] from donation date, except where longer provided by law.<\/p>\n

                                                        \n

                                                         <\/p>\n

                                                        \u00a0PART C: JURISDICTION-SPECIFIC ADDENDUMS<\/h2>\n

                                                        INDIA ADDENDUM<\/h3>\n

                                                        Consumer Protection Act, 2019<\/strong>:<\/p>\n

                                                          \n
                                                        • \n

                                                          Refund rights under consumer law for reward-based crowdfunding<\/p>\n<\/li>\n

                                                        • \n

                                                          Central Consumer Protection Authority (CCPA) jurisdiction<\/p>\n<\/li>\n<\/ul>\n

                                                          RBI Guidelines on Unauthorized Transactions<\/strong>:<\/p>\n

                                                            \n
                                                          • \n

                                                            Zero liability for the customer if unauthorized transaction is reported within 3 days<\/p>\n<\/li>\n

                                                          • \n

                                                            Limited liability thereafter, as per the RBI circular<\/p>\n<\/li>\n<\/ul>\n

                                                            Limitation Period<\/strong>: Refund claims are subject to the Limitation Act, 1963 (3 years generally)<\/p>\n

                                                            UK ADDENDUM<\/h3>\n

                                                            Consumer Contracts Regulations 2013<\/strong>:<\/p>\n

                                                              \n
                                                            • \n

                                                              14-day cooling-off period for distance contracts (reward-based)<\/p>\n<\/li>\n

                                                            • \n

                                                              Right to cancel within 14 days without reason<\/p>\n<\/li>\n<\/ul>\n

                                                              Chargeback Rules<\/strong>: Under Section 75 Consumer Credit Act, joint liability for purchases over \u00a3100<\/p>\n

                                                              EU ADDENDUM<\/h3>\n

                                                              Consumer Rights Directive 2011\/83\/EU<\/strong>:<\/p>\n

                                                                \n
                                                              • \n

                                                                14-day withdrawal right for distance contracts<\/p>\n<\/li>\n

                                                              • \n

                                                                Exceptions for digital content after download commencement<\/p>\n<\/li>\n<\/ul>\n

                                                                Payment Services Directive (PSD2)<\/strong>\u00a0:<\/p>\n

                                                                  \n
                                                                • \n

                                                                  Strong authentication requirements<\/p>\n<\/li>\n

                                                                • \n

                                                                  Refund rights for unauthorised transactions<\/p>\n<\/li>\n<\/ul>\n

                                                                  US ADDENDUM<\/h3>\n

                                                                  Federal and State Laws<\/strong>:<\/p>\n

                                                                    \n
                                                                  • \n

                                                                    Truth in Lending Act (Regulation Z) for credit card disputes<\/p>\n<\/li>\n

                                                                  • \n

                                                                    Electronic Fund Transfer Act (Regulation E) for debit cards<\/p>\n<\/li>\n

                                                                  • \n

                                                                    State consumer protection laws vary by state<\/p>\n<\/li>\n<\/ul>\n

                                                                    Cooling-Off Periods<\/strong>: No general federal cooling-off; specific state rules for certain transactions<\/p>\n

                                                                    \n

                                                                     <\/p>\n

                                                                    PART D: ENTERPRISE INTERNAL MANUAL<\/h2>\n

                                                                    For UTSAVDAAN\u2122 Refund Processing Team<\/h3>\n

                                                                    A. Refund Decision Matrix<\/h4>\n
                                                                    \n
                                                                    \n
                                                                    \n
                                                                    <\/div>\n<\/div>\n
                                                                    <\/div>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n
                                                                    Scenario<\/th>\nRefund?<\/th>\nFee Responsibility<\/th>\nApproval Level<\/th>\n<\/tr>\n<\/thead>\n
                                                                    Campaign failure (all-or-nothing)<\/td>\n\u2705 Yes<\/td>\nGateway fees borne by the Contributor<\/td>\nAutomated<\/td>\n<\/tr>\n
                                                                    Fraud confirmed<\/td>\n\u2705 Yes<\/td>\nUTSAVDAAN\u2122 absorbs fees<\/td>\nCompliance Officer<\/td>\n<\/tr>\n
                                                                    Material change objection<\/td>\n\u2705 Yes<\/td>\nContributor if within 7d; else UTSAVDAAN\u2122<\/td>\nRefund Manager<\/td>\n<\/tr>\n
                                                                    Duplicate donation<\/td>\n\u2705 Yes<\/td>\nGateway fees deducted<\/td>\nRefund Associate<\/td>\n<\/tr>\n
                                                                    Technical error<\/td>\n\u2705 Yes<\/td>\nUTSAVDAAN\u2122 absorbs<\/td>\nTech Lead<\/td>\n<\/tr>\n
                                                                    Cooling-off (rewards)<\/td>\n\u2705 Yes<\/td>\nThe contributor pays return shipping<\/td>\nRefund Associate<\/td>\n<\/tr>\n
                                                                    Change of heart<\/td>\n\u274c No<\/td>\nN\/A<\/td>\nN\/A<\/td>\n<\/tr>\n
                                                                    Disbursed funds<\/td>\n\u274c No (direct to Beneficiary)<\/td>\nN\/A<\/td>\nN\/A<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

                                                                    B. Refund Processing SLA<\/h4>\n
                                                                    \n
                                                                    \n
                                                                    <\/div>\n
                                                                    <\/div>\n<\/div>\n\n\n\n\n\n\n\n\n\n
                                                                    Step<\/th>\nOwner<\/th>\nTarget TAT<\/th>\n<\/tr>\n<\/thead>\n
                                                                    Acknowledgement<\/td>\nSupport Bot<\/td>\nImmediate<\/td>\n<\/tr>\n
                                                                    Initial review<\/td>\nRefund Associate<\/td>\n24 hours<\/td>\n<\/tr>\n
                                                                    Investigation<\/td>\nRefund Manager<\/td>\n3 days<\/td>\n<\/tr>\n
                                                                    Decision communication<\/td>\nRefund Manager<\/td>\n5 days<\/td>\n<\/tr>\n
                                                                    Payment processing<\/td>\nFinance<\/td>\n2 days post-approval<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

                                                                    C. Fraud Campaign Refund Protocol<\/h4>\n
                                                                      \n
                                                                    1. \n

                                                                      Freeze<\/strong>\u00a0Campaign immediately<\/p>\n<\/li>\n

                                                                    2. \n

                                                                      Identify<\/strong>\u00a0all Contributors<\/p>\n<\/li>\n

                                                                    3. \n

                                                                      Notify<\/strong>\u00a0Contributors of suspected fraud<\/p>\n<\/li>\n

                                                                    4. \n

                                                                      Investigate<\/strong> with the Compliance Team<\/p>\n<\/li>\n

                                                                    5. \n

                                                                      If confirmed<\/strong>, prepare the refund file<\/p>\n<\/li>\n

                                                                    6. \n

                                                                      Process<\/strong>\u00a0refunds in batch<\/p>\n<\/li>\n

                                                                    7. \n

                                                                      Report<\/strong>\u00a0to law enforcement<\/p>\n<\/li>\n

                                                                    8. \n

                                                                      Update<\/strong>\u00a0fraud database<\/p>\n<\/li>\n<\/ol>\n

                                                                      D. Chargeback Response Template<\/h4>\n

                                                                      When contesting a chargeback, provide:<\/p>\n

                                                                        \n
                                                                      • \n

                                                                        Transaction authorization proof<\/p>\n<\/li>\n

                                                                      • \n

                                                                        Campaign description at time of donation<\/p>\n<\/li>\n

                                                                      • \n

                                                                        Delivery evidence (if reward)<\/p>\n<\/li>\n

                                                                      • \n

                                                                        Contributor communication history<\/p>\n<\/li>\n

                                                                      • \n

                                                                        Refund policy disclosure evidence<\/p>\n<\/li>\n

                                                                      • \n

                                                                        Screenshots of acknowledgement<\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                                                                        Module: CrowdFunding (Utsav daan\u2122) Document Type:\u00a0Hybrid \u2014 Plain English + Legal Reinforcement Trademark: UTSAV DAAN\u2122 is a registered trademark of MyMahotsav Futuretech Ltd Jurisdictions: Global…<\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[211],"glossaries":[],"doc_tag":[31,79],"knowledge_base":[199],"class_list":["post-3292","docs","type-docs","status-publish","hentry","doc_category-crowdfundings","doc_tag-policy","doc_tag-terms-and-conditions","knowledge_base-policy-hub"],"year_month":"2026-04","word_count":1545,"total_views":"71","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"MyMahotsav Admin","author_nicename":"support-team","author_url":"https:\/\/mymahotsav.com\/knowledgebase\/author\/support-team\/"},"doc_category_info":[{"term_name":"CrowdFundings","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/crowdfundings\/"}],"doc_tag_info":[{"term_name":"Policy","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs-tag\/policy\/"},{"term_name":"Terms and Conditions","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs-tag\/terms-and-conditions\/"}],"yoast_head":"\nDonor Refund & Escrow Policy | Utsav Daan - MyMahotsav<\/title>\n<meta name=\"description\" content=\"Understand donor refund rights and escrow protection on UTSAVDAAN\u2122. 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