{"id":3321,"date":"2026-03-02T22:22:58","date_gmt":"2026-03-02T22:22:58","guid":{"rendered":"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&p=3321"},"modified":"2026-03-03T05:15:27","modified_gmt":"2026-03-03T05:15:27","password":"","slug":"platform-positioning-master-liability-shield","status":"publish","type":"docs","link":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/policy-hub\/events-tickets\/platform-positioning-master-liability-shield\/","title":{"rendered":"Utsav Pass\u2122 Platform Positioning & Master Liability Shield"},"content":{"rendered":"

Module:<\/strong>\u00a0Utsav Pass\u2122
\nDocument Type:<\/strong>\u00a0Hybrid \u2014 Plain English + Legal Reinforcement
\nTrademark:<\/strong> UTSAV PASS\u2122 is a trademark of MyMahotsav Futuretech Ltd.
\nJurisdictions:<\/strong> Global (with jurisdictional addenda)
\nVersion:<\/strong>\u00a01.0
\nEffective Date:<\/strong> 26th February, 2026<\/p>\n

\n

PART A: PLAIN ENGLISH SUMMARY<\/h2>\n

What UTSAV PASS\u2122 Is and What We Do<\/h3>\n

UTSAV PASS\u2122 is a powerful event ticketing platform that helps organizers create, manage, and sell tickets for their events. Think of us as the technology provider\u2014like the tool that makes ticketing possible.<\/p>\n

The Most Important Thing to Understand<\/h3>\n

WE ARE NOT THE EVENT ORGANIZER.<\/strong><\/p>\n

This distinction matters enormously:<\/p>\n

    \n
  • \n

    Organizers<\/strong>\u00a0create events, set prices, decide cancellation policies, and are responsible for everything that happens at the event.<\/p>\n<\/li>\n

  • \n

    UTSAV PASS\u2122<\/strong>\u00a0provides the website and tools that make ticketing possible. We handle the technology, not the event itself.<\/p>\n<\/li>\n<\/ul>\n

    When you buy a ticket through UTSAV PASS\u2122, you are entering into an agreement with the\u00a0Event Organizer<\/strong>\u00a0(the person or company putting on the event). UTSAV PASS\u2122 facilitates the transaction but is not a party to the event itself.<\/p>\n

    \n

    PART B: LEGAL TERMS AND CONDITIONS<\/h2>\n

    1. PLATFORM DEFINITION AND ROLE<\/h3>\n

    1.1<\/strong>\u00a0UTSAV PASS\u2122 is a technology platform operated by MyMahotsav Futuretech Ltd that enables Event Organizers to create, promote, manage, and sell tickets for their events.<\/p>\n

    1.2<\/strong>\u00a0UTSAV PASS\u2122 IS NOT:<\/strong><\/p>\n

      \n
    • \n

      An event organizer, promoter, producer, or manager<\/p>\n<\/li>\n

    • \n

      A venue operator or owner<\/p>\n<\/li>\n

    • \n

      An agent or representative of any Event Organizer<\/p>\n<\/li>\n

    • \n

      A guarantor of any event’s occurrence, quality, or safety<\/p>\n<\/li>\n

    • \n

      A principal in any transaction between Organizer and Ticket Buyer<\/p>\n<\/li>\n<\/ul>\n

      1.3<\/strong>\u00a0UTSAV PASS\u2122 IS:<\/strong><\/p>\n

        \n
      • \n

        A technology service provider<\/p>\n<\/li>\n

      • \n

        A marketplace facilitator<\/p>\n<\/li>\n

      • \n

        A ticketing software platform<\/p>\n<\/li>\n

      • \n

        A payment processing intermediary<\/p>\n<\/li>\n<\/ul>\n

        1.4<\/strong>\u00a0This distinction is fundamental to all relationships on the platform. By using UTSAV PASS\u2122, all parties acknowledge and agree to this structure.<\/p>\n

        \n

        2. PARTIES AND RELATIONSHIPS<\/h3>\n

        2.1<\/strong>\u00a0The UTSAV PASS\u2122 platform involves three distinct parties:<\/p>\n

        \n
        \n
        <\/div>\n
        <\/div>\n<\/div>\n\n\n\n\n\n\n\n
        Party<\/th>\nRole<\/th>\nRelationship<\/th>\n<\/tr>\n<\/thead>\n
        UTSAV PASS\u2122 (Platform)<\/strong><\/td>\nTechnology provider<\/td>\nContracts with Organizers and Buyers regarding platform use<\/td>\n<\/tr>\n
        Event Organizer<\/strong><\/td>\nEvent creator and manager<\/td>\nContracts with Buyers regarding event attendance<\/td>\n<\/tr>\n
        Ticket Buyer<\/strong><\/td>\nEvent attendee<\/td>\nContracts with Organizer regarding event; contracts with Platform regarding ticket purchase facilitation<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

        2.2<\/strong>\u00a0No joint venture, partnership, employment, or agency relationship exists between UTSAV PASS\u2122 and any Organizer.<\/p>\n

        2.3<\/strong>\u00a0Organizers are independent contractors solely responsible for their events.<\/p>\n

        \n

        3. DISCLAIMER OF WARRANTIES<\/h3>\n

        3.1<\/strong>\u00a0THE PLATFORM AND ALL CONTENT, SERVICES, AND TICKETS MADE AVAILABLE THROUGH THE PLATFORM ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.<\/p>\n

        3.2<\/strong>\u00a0TO THE FULLEST EXTENT PERMITTED BY LAW, UTSAV PASS\u2122 DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:<\/p>\n

          \n
        • \n

          Implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement<\/p>\n<\/li>\n

        • \n

          Warranties that the platform will be uninterrupted, error-free, secure, or virus-free<\/p>\n<\/li>\n

        • \n

          Warranties regarding the accuracy, reliability, or completeness of any event information<\/p>\n<\/li>\n

        • \n

          Warranties regarding the quality, safety, or legality of any event<\/p>\n<\/li>\n

        • \n

          Warranties regarding any Organizer’s performance or conduct<\/p>\n<\/li>\n<\/ul>\n

          3.3<\/strong>\u00a0UTSAV PASS\u2122 does not control, endorse, or guarantee any event, Organizer, or venue, and expressly disclaims any liability related thereto.<\/p>\n

          \n

          4. LIMITATION OF LIABILITY<\/h3>\n

          4.1<\/strong>\u00a0TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL UTSAV PASS\u2122, MYMAHOTSAV FUTURETECH LTD, OR THEIR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR:<\/p>\n

            \n
          • \n

            Any indirect, incidental, special, consequential, or punitive damages<\/p>\n<\/li>\n

          • \n

            Any loss of profits, revenue, data, or goodwill<\/p>\n<\/li>\n

          • \n

            Any damages arising from event cancellation, postponement, or modification<\/p>\n<\/li>\n

          • \n

            Any injuries, damages, or losses occurring at events<\/p>\n<\/li>\n

          • \n

            Any disputes between Organizers and Buyers<\/p>\n<\/li>\n

          • \n

            Any unauthorized access to or use of data<\/p>\n<\/li>\n

          • \n

            Any claims based on organizer representations<\/p>\n<\/li>\n<\/ul>\n

            4.2<\/strong>\u00a0IN ANY EVENT, UTSAV PASS\u2122’S TOTAL LIABILITY TO ANY USER SHALL NOT EXCEED THE TOTAL FEES PAID BY THAT USER TO UTSAV PASS\u2122 IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM, OR \u00a3100 (whichever is greater).<\/p>\n

            4.3<\/strong>\u00a0SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, UTSAV PASS\u2122’S LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.<\/p>\n

            \n

            5. INDEMNIFICATION<\/h3>\n

            5.1<\/strong>\u00a0Organizers agree to indemnify, defend, and hold harmless<\/strong>\u00a0UTSAV PASS\u2122, MyMahotsav Futuretech Ltd, and their affiliates, officers, directors, employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:<\/p>\n

              \n
            • \n

              The Organizer’s event, including any injuries, damages, or losses<\/p>\n<\/li>\n

            • \n

              Any misrepresentations by the Organizer<\/p>\n<\/li>\n

            • \n

              Any breach of these Terms by the Organizer<\/p>\n<\/li>\n

            • \n

              Any violation of applicable law by the Organizer<\/p>\n<\/li>\n

            • \n

              Any disputes between Organizer and Ticket Buyers<\/p>\n<\/li>\n<\/ul>\n

              5.2<\/strong>\u00a0Ticket Buyers agree to indemnify<\/strong>\u00a0UTSAV PASS\u2122 for any claims arising from their violation of these Terms or applicable law.<\/p>\n

              \n

              6. THIRD-PARTY DISPUTES<\/h3>\n

              6.1<\/strong>\u00a0UTSAV PASS\u2122 is not responsible for disputes between Organizers and Ticket Buyers.<\/p>\n

              6.2<\/strong>\u00a0Buyers agree to address any event-related complaints directly to the Organizer in the first instance\u00a0.<\/p>\n

              6.3<\/strong>\u00a0UTSAV PASS\u2122 may, at its sole discretion, facilitate communication between parties but assumes no obligation to do so.<\/p>\n

              6.4<\/strong>\u00a0UTSAV PASS\u2122 shall have no liability for any claims, damages, or losses arising from such disputes.<\/p>\n

              \n

              7. FORCE MAJEURE<\/h3>\n

              7.1<\/strong>\u00a0UTSAV PASS\u2122 shall not be liable for any failure or delay in performing its obligations where such failure or delay results from any cause beyond its reasonable control, including but not limited to: acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, epidemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials\u00a0.<\/p>\n

              7.2<\/strong>\u00a0This provision applies to platform operations only. Event cancellations due to force majeure are governed by the Organizer’s cancellation policy\u00a0.<\/p>\n

              \n

              8. GOVERNING LAW AND JURISDICTION<\/h3>\n

              8.1<\/strong>\u00a0These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of laws principles.<\/p>\n

              8.2<\/strong>\u00a0Any dispute arising out of or relating to these Terms or the use of the Platform shall be subject to the exclusive jurisdiction of the courts of London, England.<\/p>\n

              8.3<\/strong>\u00a0For disputes involving Organizers or Buyers in other jurisdictions, applicable local law may provide additional rights that cannot be excluded.<\/p>\n

              \n

              PART C: JURISDICTION-SPECIFIC ADDENDUMS<\/h2>\n

              INDIA ADDENDUM<\/h3>\n

              Information Technology Act, 2000<\/strong>: UTSAV PASS\u2122 is an intermediary under Section 2(w) of the IT Act and is entitled to safe harbor protection under Section 79, provided it complies with due diligence requirements.<\/p>\n

              Consumer Protection Act, 2019<\/strong>: Organizers are “service providers” and Buyers are “consumers.” UTSAV PASS\u2122 is a marketplace facilitator. Consumer disputes must first be directed to Organizer.<\/p>\n

              Indian Contract Act, 1872<\/strong>: Limitation of liability clauses are enforceable if not unconscionable.<\/p>\n

              UK ADDENDUM<\/h3>\n

              Consumer Rights Act 2015<\/strong>: Limitations of liability must be fair and reasonable. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.<\/p>\n

              Unfair Contract Terms Act 1977<\/strong>: Applicable to business-to-business contracts.<\/p>\n

              EU ADDENDUM<\/h3>\n

              Directive on Consumer Rights (2011\/83\/EU)<\/strong>\u00a0: Consumers have specific rights regarding distance selling. The right of withdrawal DOES NOT APPLY to tickets for leisure events with a specific date\u00a0.<\/p>\n

              US ADDENDUM<\/h3>\n

              State-by-State Variation<\/strong>: Some states do not allow limitation of liability for personal injury. Liability limitations are enforced variably across jurisdictions.<\/p>\n

              Section 230 Communications Decency Act<\/strong>: UTSAV PASS\u2122 is a provider of interactive computer services and shall not be treated as publisher or speaker of Organizer content.<\/p>\n

              \n

              PART D: ENTERPRISE INTERNAL MANUAL<\/h2>\n

              For UTSAV PASS\u2122 Legal & Product Teams<\/h3>\n

              A. Key Messaging Guidelines<\/h4>\n
              \n
              \n
              <\/div>\n<\/div>\n\n\n\n\n\n\n\n\n
              Context<\/th>\nRequired Language<\/th>\n<\/tr>\n<\/thead>\n
              Homepage Footer<\/td>\n“UTSAV PASS\u2122 is a ticketing platform. Events are organized by independent organizers.”<\/td>\n<\/tr>\n
              Checkout Page<\/td>\n“You are purchasing tickets from [Organizer Name]. UTSAV PASS\u2122 facilitates this transaction.”<\/td>\n<\/tr>\n
              Confirmation Email<\/td>\n“This event is organized by [Organizer Name]. Please direct questions to them.”<\/td>\n<\/tr>\n
              Refund Requests<\/td>\n“Refunds are subject to the organizer’s cancellation policy, which was displayed at purchase.”<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

              B. Liability Shield Checklist<\/h4>\n
                \n
              • \n

                Every event page clearly identifies Organizer name and contact<\/p>\n<\/li>\n

              • \n

                Checkout includes acknowledgement that Organizer is responsible for event<\/p>\n<\/li>\n

              • \n

                Terms accepted at account creation and checkout<\/p>\n<\/li>\n

              • \n

                Organizer agreement explicitly assumes liability<\/p>\n<\/li>\n

              • \n

                Disclaimers conspicuous (not hidden in fine print)<\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                Module:\u00a0Utsav Pass\u2122 Document Type:\u00a0Hybrid \u2014 Plain English + Legal Reinforcement Trademark: UTSAV PASS\u2122 is a trademark of MyMahotsav Futuretech Ltd. Jurisdictions: Global (with jurisdictional addenda)…<\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[209],"glossaries":[257,256],"doc_tag":[79],"knowledge_base":[199],"class_list":["post-3321","docs","type-docs","status-publish","hentry","doc_category-events-tickets","glossaries-indemnification","glossaries-utsav-pass","doc_tag-terms-and-conditions","knowledge_base-policy-hub"],"year_month":"2026-04","word_count":1272,"total_views":"62","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"MyMahotsav Admin","author_nicename":"support-team","author_url":"https:\/\/mymahotsav.com\/knowledgebase\/author\/support-team\/"},"doc_category_info":[{"term_name":"Events & Tickets","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/events-tickets\/"}],"doc_tag_info":[{"term_name":"Terms and Conditions","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs-tag\/terms-and-conditions\/"}],"yoast_head":"\nPlatform Terms & Liability Shield | UTSAV PASS\u2122 - MyMahotsav<\/title>\n<meta name=\"description\" content=\"UTSAV PASS\u2122 is a ticketing platform, not an event organizer. Understand our role, liability limitations, and how we protect buyers and organizers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mymahotsav.com\/knowledgebase\/docs\/policy-hub\/events-tickets\/platform-positioning-master-liability-shield\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Utsav Pass\u2122 Platform Positioning & Master Liability Shield\" \/>\n<meta property=\"og:description\" content=\"UTSAV PASS\u2122 is a ticketing platform, not an event organizer. 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