{"id":3328,"date":"2026-03-03T05:21:10","date_gmt":"2026-03-03T05:21:10","guid":{"rendered":"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&#038;p=3328"},"modified":"2026-03-03T05:23:42","modified_gmt":"2026-03-03T05:23:42","password":"","slug":"ticket-buyer-terms-and-conditions","status":"publish","type":"docs","link":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/policy-hub\/events-tickets\/ticket-buyer-terms-and-conditions\/","title":{"rendered":"Ticket Buyer Terms and Conditions"},"content":{"rendered":"<p class=\"ds-markdown-paragraph\"><strong>Module:<\/strong>\u00a0Utsav Pass\u2122<br \/>\n<strong>Document Type:<\/strong>\u00a0Hybrid \u2014 Plain English + Legal Reinforcement<br \/>\n<strong>Trademark:<\/strong> UTSAV PASS\u2122 is a trademark of MyMahotsav Futuretech Ltd<br \/>\n<strong>Jurisdictions:<\/strong>\u00a0Global (with jurisdictional addendums)<br \/>\n<strong>Version:<\/strong>\u00a01.0<br \/>\n<strong>Effective Date:<\/strong> 24th February, 2026<\/p>\n<hr \/>\n<h2>PART A: PLAIN ENGLISH SUMMARY<\/h2>\n<h3>Your Rights and Responsibilities When Buying Tickets<\/h3>\n<p class=\"ds-markdown-paragraph\">When you purchase tickets through UTSAV PASS\u2122, you&#8217;re entering into two relationships: one with the Event Organizer (for the event itself) and one with UTSAV PASS\u2122 (for the ticketing service).<\/p>\n<h3>What You Need to Know<\/h3>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>You&#8217;re buying from the Organizer<\/strong>: Your ticket contract is with the event organizer, not UTSAV PASS\u2122.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Read the event details carefully<\/strong>: Check dates, times, venue, age restrictions, and cancellation policy before buying.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Tickets are generally non-refundable<\/strong>: Unless the organizer&#8217;s policy says otherwise or the event is cancelled\u00a0.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Your ticket is valuable<\/strong>: Don&#8217;t share your barcode\u2014it&#8217;s like cash.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Behave at events<\/strong>: Organizers can remove you for bad behavior, and you won&#8217;t get a refund.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>We protect your data<\/strong>: Your personal information is handled according to our Privacy Policy.<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h2>PART B: LEGAL TERMS AND CONDITIONS<\/h2>\n<h3>1. CONTRACT FORMATION<\/h3>\n<p class=\"ds-markdown-paragraph\"><strong>1.1<\/strong>\u00a0When you purchase a ticket through UTSAV PASS\u2122, you enter into two separate agreements:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">(a) An agreement with the\u00a0<strong>Event Organizer<\/strong>\u00a0for the right to attend the event, governed by the Organizer&#8217;s terms and cancellation policy\u00a0.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">(b) An agreement with\u00a0<strong>UTSAV PASS\u2122<\/strong>\u00a0for the use of the platform to facilitate the transaction.<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>1.2<\/strong>\u00a0By completing a purchase, you acknowledge that:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">You have read and understood these Terms<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">You have reviewed the event details and Organizer&#8217;s cancellation policy<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">You are at least 18 years of age (or have parental consent)<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">You have the legal capacity to enter into this agreement<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>1.3<\/strong>\u00a0A binding contract between you and the Organizer is formed when:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Your payment is successfully processed; AND<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">You receive confirmation from UTSAV PASS\u2122 (email or platform notification)<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h3>2. TICKET PURCHASE<\/h3>\n<h4>2.1 Ticket Types and Pricing<\/h4>\n<p class=\"ds-markdown-paragraph\"><strong>2.1.1<\/strong>\u00a0Events may offer multiple ticket types with different:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Pricing (early bird, regular, VIP)<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Access privileges (general admission, reserved seating, backstage)<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Inclusions (meals, merchandise, parking)<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Age restrictions<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>2.1.2<\/strong>\u00a0All prices are displayed in the currency specified on the event page. Total price includes:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Ticket face value<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Applicable taxes (GST\/VAT)<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">UTSAV PASS\u2122 service fees<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Payment processing fees (where not included)<\/p>\n<\/li>\n<\/ul>\n<h4>2.2 Seating and Admission<\/h4>\n<p class=\"ds-markdown-paragraph\"><strong>2.2.1<\/strong>\u00a0For events with assigned seating:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Seats are allocated based on your selection at purchase<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">UTSAV PASS\u2122 and Organizer are not responsible for sight lines obstructed by venue structure or other attendees<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Seat numbers are final unless the Organizer reasonably needs to relocate you (e.g., for safety, production requirements)<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>2.2.2<\/strong>\u00a0For general admission events:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Admission is on a first-come, first-served basis<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Arriving early does not guarantee preferred position<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Venue capacity limits apply<\/p>\n<\/li>\n<\/ul>\n<h4>2.3 Delivery of Tickets<\/h4>\n<p class=\"ds-markdown-paragraph\"><strong>2.3.1<\/strong>\u00a0Tickets are delivered electronically:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">To the email address provided at purchase<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Via SMS to the mobile number provided (where available)<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Through your UTSAV PASS\u2122 account<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>2.3.2<\/strong>\u00a0You are responsible for:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Providing accurate contact information<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Ensuring you can receive emails\/SMS (check spam folders)<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Keeping your tickets secure<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Presenting valid tickets for entry (printed or digital)<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>2.3.3<\/strong>\u00a0UTSAV PASS\u2122 is not responsible for:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Non-delivery due to incorrect contact information<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Tickets lost, stolen, or damaged after delivery<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Duplicate tickets generated by you sharing your barcode<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h3>3. PRICING AND PAYMENT<\/h3>\n<h4>3.1 Total Price Display<\/h4>\n<p class=\"ds-markdown-paragraph\"><strong>3.1.1<\/strong>\u00a0Before completing your purchase, you will see:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Ticket price breakdown<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">All fees and taxes<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Total amount to be charged<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>3.1.2<\/strong>\u00a0No additional charges will be added after confirmation.<\/p>\n<h4>3.2 Payment Methods<\/h4>\n<p class=\"ds-markdown-paragraph\">Accepted payment methods vary by event and jurisdiction and may include:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Credit\/debit cards (Visa, Mastercard, Amex)<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">UPI (India)<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Net banking<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Digital wallets<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Bank transfers (for select events)<\/p>\n<\/li>\n<\/ul>\n<h4>3.3 Payment Processing<\/h4>\n<p class=\"ds-markdown-paragraph\"><strong>3.3.1<\/strong>\u00a0Your payment is processed by UTSAV PASS\u2122&#8217;s third-party payment partners.<\/p>\n<p class=\"ds-markdown-paragraph\"><strong>3.3.2<\/strong>\u00a0Your card\/bank statement will show a charge from &#8220;UTSAV PASS\u2122&#8221; or an identifiable variation.<\/p>\n<p class=\"ds-markdown-paragraph\"><strong>3.3.3<\/strong>\u00a0If your payment fails, your ticket order will be cancelled. You must complete a new purchase.<\/p>\n<hr \/>\n<h3>4. CANCELLATIONS, REFUNDS, AND CHANGES<\/h3>\n<h4>4.1 General Rule: Tickets Are Non-Refundable<\/h4>\n<p class=\"ds-markdown-paragraph\"><strong>4.1.1<\/strong>\u00a0Unless otherwise stated in the Organizer&#8217;s cancellation policy or required by applicable law,\u00a0<strong>all ticket sales are final and non-refundable<\/strong>\u00a0.<\/p>\n<p class=\"ds-markdown-paragraph\"><strong>4.1.2<\/strong>\u00a0This includes situations where you:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Change your mind<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Cannot attend due to personal circumstances<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Miss the event due to travel delays<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Are denied entry for violating event rules<\/p>\n<\/li>\n<\/ul>\n<h4>4.2 Event Cancellation by Organizer<\/h4>\n<p class=\"ds-markdown-paragraph\"><strong>4.2.1<\/strong>\u00a0If the Organizer cancels an event entirely (not due to force majeure), you are entitled to a refund of the\u00a0<strong>face value of the ticket<\/strong>.<\/p>\n<p class=\"ds-markdown-paragraph\"><strong>4.2.2<\/strong>\u00a0UTSAV PASS\u2122 service fees may or may not be refundable depending on:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">The Organizer&#8217;s policy<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Payment processor capabilities<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Platform&#8217;s discretion<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>4.2.3<\/strong>\u00a0Refund process:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Organizer initiates refund instruction to UTSAV PASS\u2122<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">UTSAV PASS\u2122 processes refunds within 14 calendar days<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Refund credited to original payment method<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Processing times vary by bank (3-10 business days)<\/p>\n<\/li>\n<\/ul>\n<h4>4.3 Event Postponement or Rescheduling<\/h4>\n<p class=\"ds-markdown-paragraph\"><strong>4.3.1<\/strong>\u00a0If an event is postponed to a new date:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Your ticket typically remains valid for the new date<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">You may have the right to a refund within a specified period (usually 14 days of postponement announcement)<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Check the Organizer&#8217;s communication for specific options<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>4.3.2<\/strong>\u00a0If you cannot attend the rescheduled date and the Organizer offers refunds, UTSAV PASS\u2122 will process per Organizer&#8217;s instructions.<\/p>\n<h4>4.4 Material Change to Event<\/h4>\n<p class=\"ds-markdown-paragraph\"><strong>4.4.1<\/strong>\u00a0If the Organizer makes a\u00a0<strong>material change<\/strong>\u00a0to the event (e.g., changes headliner, significantly alters format), you may be entitled to a refund\u00a0.<\/p>\n<p class=\"ds-markdown-paragraph\"><strong>4.4.2<\/strong>\u00a0&#8220;Material change&#8221; does not include:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Changes to supporting acts<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Minor schedule adjustments<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Venue changes within the same locality<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Start time changes of less than 2 hours<\/p>\n<\/li>\n<\/ul>\n<h4>4.5 Force Majeure Cancellation<\/h4>\n<p class=\"ds-markdown-paragraph\"><strong>4.5.1<\/strong>\u00a0If an event is cancelled due to force majeure (circumstances beyond the Organizer&#8217;s control):<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Refunds are at the Organizer&#8217;s discretion<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Neither Organizer nor UTSAV PASS\u2122 is liable for additional damages<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>4.5.2<\/strong>\u00a0Force majeure includes: natural disasters, war, terrorism, government orders, pandemics, epidemics, and other unforeseeable circumstances\u00a0.<\/p>\n<hr \/>\n<h3>5. TICKET TRANSFERS AND RESALE<\/h3>\n<h4>5.1 Ticket Transfers<\/h4>\n<p class=\"ds-markdown-paragraph\"><strong>5.1.1<\/strong>\u00a0Some events allow ticket transfers to another person. Check the event page for transfer availability.<\/p>\n<p class=\"ds-markdown-paragraph\"><strong>5.1.2<\/strong>\u00a0Transfer process:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Log in to your UTSAV PASS\u2122 account<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Select the order and choose &#8220;Transfer&#8221;<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Enter recipient&#8217;s name and email<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Recipient receives transfer invitation<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Transfer completes when recipient accepts<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>5.1.3<\/strong>\u00a0Once transferred:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Original ticket becomes invalid<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">New ticket issued to recipient<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">You cannot revoke transfer after acceptance<\/p>\n<\/li>\n<\/ul>\n<h4>5.2 Ticket Resale<\/h4>\n<p class=\"ds-markdown-paragraph\"><strong>5.2.1<\/strong>\u00a0UTSAV PASS\u2122 may offer official resale for select events.<\/p>\n<p class=\"ds-markdown-paragraph\"><strong>5.2.2<\/strong>\u00a0Unauthorized resale:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Reselling tickets through unauthorized channels is prohibited<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Tickets sold through unauthorized channels may be cancelled without refund<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Speculative selling (selling tickets you don&#8217;t yet possess) is prohibited<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>5.2.3<\/strong>\u00a0Scalping prevention: UTSAV PASS\u2122 reserves the right to limit purchases to reasonable quantities and to cancel orders that appear to be for commercial resale.<\/p>\n<hr \/>\n<h3>6. EVENT ADMISSION AND CONDUCT<\/h3>\n<h4>6.1 Entry Requirements<\/h4>\n<p class=\"ds-markdown-paragraph\"><strong>6.1.1<\/strong>\u00a0To gain entry, you must:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Present a valid ticket (digital or printed)<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Comply with any age restrictions<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Consent to security searches (where applicable)<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Follow venue and event rules<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>6.1.2<\/strong>\u00a0Organizers and venues reserve the right to:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Refuse admission<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Require removal of any attendee<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Cancel tickets without refund for policy violations<\/p>\n<\/li>\n<\/ul>\n<h4>6.2 Age Restrictions<\/h4>\n<p class=\"ds-markdown-paragraph\"><strong>6.2.1<\/strong>\u00a0Events may have age restrictions (e.g., 18+, all ages with guardian). Check event page before purchasing.<\/p>\n<p class=\"ds-markdown-paragraph\"><strong>6.2.2<\/strong>\u00a0If you purchase tickets for an age-restricted event and are denied entry due to age,\u00a0<strong>no refund will be issued<\/strong>.<\/p>\n<p class=\"ds-markdown-paragraph\"><strong>6.2.3<\/strong>\u00a0For events with minors, Organizers may require parental\/guardian supervision.<\/p>\n<h4>6.3 Code of Conduct<\/h4>\n<p class=\"ds-markdown-paragraph\"><strong>6.3.1<\/strong>\u00a0Attendees must:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Respect other attendees, performers, and staff<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Follow venue rules and instructions<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Not engage in harassment, violence, or disruptive behavior<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Not bring prohibited items (weapons, illegal substances, etc.)<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>6.3.2<\/strong>\u00a0Violation may result in:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Ejection from event without refund<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Ban from future events<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Legal action<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h3>7. INTELLECTUAL PROPERTY<\/h3>\n<p class=\"ds-markdown-paragraph\"><strong>7.1<\/strong>\u00a0By attending an event, you acknowledge that:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Performances, presentations, and materials are protected by copyright<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Unauthorized recording (audio\/video) may be prohibited<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Professional photography may require separate permission<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>7.2<\/strong>\u00a0Organizers may record events. Your attendance constitutes consent to be filmed\/photographed for promotional purposes, unless you opt out where possible\u00a0.<\/p>\n<hr \/>\n<h3>8. LIMITATION OF LIABILITY<\/h3>\n<p class=\"ds-markdown-paragraph\"><strong>8.1<\/strong>\u00a0TO THE FULLEST EXTENT PERMITTED BY LAW, ORGANIZERS AND UTSAV PASS\u2122 SHALL NOT BE LIABLE FOR:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Any indirect, incidental, or consequential damages<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Any injuries, losses, or damages occurring at events<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Any claims arising from force majeure<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Any loss or theft of personal property<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>8.2<\/strong>\u00a0ORGANIZERS&#8217; TOTAL LIABILITY SHALL NOT EXCEED THE PRICE OF THE TICKET.<\/p>\n<p class=\"ds-markdown-paragraph\"><strong>8.3<\/strong>\u00a0UTSAV PASS\u2122&#8217;S TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID TO UTSAV PASS\u2122 FOR THE TRANSACTION.<\/p>\n<hr \/>\n<h3>9. YOUR DATA<\/h3>\n<p class=\"ds-markdown-paragraph\"><strong>9.1<\/strong>\u00a0Your personal information is processed according to our Privacy Policy.<\/p>\n<p class=\"ds-markdown-paragraph\"><strong>9.2<\/strong>\u00a0By purchasing tickets, you consent to:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">UTSAV PASS\u2122 sharing necessary information with the Organizer (name, email, ticket type)<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Organizer contacting you about event updates<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">UTSAV PASS\u2122 using your data for platform operations<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>9.3<\/strong>\u00a0Organizers are independent data controllers. Please review their privacy policies for information on their data practices.<\/p>\n<hr \/>\n<h2>PART C: JURISDICTION-SPECIFIC ADDENDUMS<\/h2>\n<h3>INDIA ADDENDUM<\/h3>\n<p class=\"ds-markdown-paragraph\"><strong>Consumer Protection Act, 2019<\/strong>: As a consumer, you have rights against Organizers for deficient services. UTSAV PASS\u2122 is a marketplace and will facilitate communication but is not directly liable.<\/p>\n<p class=\"ds-markdown-paragraph\"><strong>Cancellation &amp; Refund<\/strong>: Organizers must honor cancellation policies disclosed at purchase. Under the Consumer Protection (E-Commerce) Rules, 2020, marketplace platforms must provide seller contact information.<\/p>\n<h3>UK ADDENDUM<\/h3>\n<p class=\"ds-markdown-paragraph\"><strong>Consumer Contracts Regulations 2013<\/strong>: The 14-day cooling-off period\u00a0<strong>DOES NOT APPLY<\/strong>\u00a0to tickets for leisure events with a specific date\u00a0.<\/p>\n<p class=\"ds-markdown-paragraph\"><strong>Chargeback Rights<\/strong>: Under Section 75 of the Consumer Credit Act, your credit card issuer may be jointly liable for purchases over \u00a3100 if the Organizer breaches contract.<\/p>\n<h3>EU ADDENDUM<\/h3>\n<p class=\"ds-markdown-paragraph\"><strong>Consumer Rights Directive<\/strong>: Right of withdrawal is excluded for leisure event tickets with a specific date\u00a0.<\/p>\n<h3>US ADDENDUM<\/h3>\n<p class=\"ds-markdown-paragraph\"><strong>State Laws<\/strong>: Refund rights vary by state. Some states require refunds for cancelled events; others do not. Check local consumer protection laws.<\/p>\n<hr \/>\n<h2>PART D: ENTERPRISE INTERNAL MANUAL<\/h2>\n<h3>For UTSAV PASS\u2122 Customer Support<\/h3>\n<h4>A. Common Buyer Questions<\/h4>\n<div class=\"ds-scroll-area _1210dd7 c03cafe9\">\n<div class=\"ds-scroll-area__gutters\">\n<div class=\"ds-scroll-area__horizontal-gutter\"><\/div>\n<div class=\"ds-scroll-area__vertical-gutter\"><\/div>\n<\/div>\n<table>\n<thead>\n<tr>\n<th>Question<\/th>\n<th>Answer Template<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>&#8220;Can I get a refund?&#8221;<\/td>\n<td>&#8220;Refunds are subject to the organizer&#8217;s cancellation policy, which was displayed when you purchased. You can view the policy on the event page or contact the organizer directly.&#8221;<\/td>\n<\/tr>\n<tr>\n<td>&#8220;The event is cancelled\u2014where&#8217;s my refund?&#8221;<\/td>\n<td>&#8220;The organizer has instructed us to process refunds. They will be processed within 14 days to your original payment method. You&#8217;ll receive email confirmation.&#8221;<\/td>\n<\/tr>\n<tr>\n<td>&#8220;I can&#8217;t attend anymore\u2014can I transfer my ticket?&#8221;<\/td>\n<td>&#8220;Ticket transfers are available for this event. Log in to your account, find your order, and select &#8216;Transfer&#8217; to send to someone else.&#8221;<\/td>\n<\/tr>\n<tr>\n<td>&#8220;The headliner changed\u2014can I get a refund?&#8221;<\/td>\n<td>&#8220;Please check the event page for updates. If the organizer considers this a material change, refunds may be available. We&#8217;ll notify you by email if so.&#8221;<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h4>B. Refund Processing SLA<\/h4>\n<div class=\"ds-scroll-area _1210dd7 c03cafe9\">\n<div class=\"ds-scroll-area__gutters\">\n<div class=\"ds-scroll-area__horizontal-gutter\"><\/div>\n<div class=\"ds-scroll-area__vertical-gutter\"><\/div>\n<\/div>\n<table>\n<thead>\n<tr>\n<th>Scenario<\/th>\n<th>Processing Time<\/th>\n<th>Notes<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Organizer-initiated refund<\/td>\n<td>Within 14 days of instruction<\/td>\n<td>UTSAV PASS\u2122 processes promptly<\/td>\n<\/tr>\n<tr>\n<td>Force majeure cancellation<\/td>\n<td>Organizer discretion<\/td>\n<td>May offer credit instead<\/td>\n<\/tr>\n<tr>\n<td>Duplicate purchase<\/td>\n<td>5-7 business days<\/td>\n<td>Must verify before refund<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Module:\u00a0Utsav Pass\u2122 Document Type:\u00a0Hybrid \u2014 Plain English + Legal Reinforcement Trademark: UTSAV PASS\u2122 is a trademark of MyMahotsav Futuretech Ltd Jurisdictions:\u00a0Global (with jurisdictional addendums) Version:\u00a01.0&hellip;<\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[209],"glossaries":[],"doc_tag":[79],"knowledge_base":[199],"class_list":["post-3328","docs","type-docs","status-publish","hentry","doc_category-events-tickets","doc_tag-terms-and-conditions","knowledge_base-policy-hub"],"year_month":"2026-04","word_count":1722,"total_views":"60","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"MyMahotsav Admin","author_nicename":"support-team","author_url":"https:\/\/mymahotsav.com\/knowledgebase\/author\/support-team\/"},"doc_category_info":[{"term_name":"Events &amp; Tickets","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/events-tickets\/"}],"doc_tag_info":[{"term_name":"Terms and Conditions","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs-tag\/terms-and-conditions\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.1 (Yoast SEO v26.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Event Ticket Buyer Terms &amp; Conditions | Utsav Pass\u2122 - MyMahotsav<\/title>\n<meta name=\"description\" content=\"Complete terms for ticket buyers on UTSAV PASS\u2122. 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