{"id":3338,"date":"2026-03-03T06:00:48","date_gmt":"2026-03-03T06:00:48","guid":{"rendered":"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&#038;p=3338"},"modified":"2026-03-03T06:00:48","modified_gmt":"2026-03-03T06:00:48","password":"","slug":"organiser-performance-escrow-policy","status":"publish","type":"docs","link":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/policy-hub\/events-tickets\/organiser-performance-escrow-policy\/","title":{"rendered":"Organiser Performance &#038; Escrow Policy"},"content":{"rendered":"<p class=\"ds-markdown-paragraph\"><strong>Module:<\/strong>\u00a0Utsav Pass\u2122<br \/>\n<strong>Document Type:<\/strong>\u00a0Hybrid \u2014 Plain English + Legal Reinforcement<br \/>\n<strong>Trademark:<\/strong> UTSAV PASS\u2122 is a trademark of MyMahotsav Futuretech Ltd<br \/>\n<strong>Jurisdictions:<\/strong>\u00a0Global (with jurisdictional addendums)<br \/>\n<strong>Version:<\/strong>\u00a01.0<br \/>\n<strong>Effective Date:<\/strong> 24th February 2026<\/p>\n<hr \/>\n<h2>PART A: PLAIN ENGLISH SUMMARY<\/h2>\n<h3>How Funds Are Held and Released to Organizers<\/h3>\n<p class=\"ds-markdown-paragraph\">UTSAV PASS\u2122 protects both organizers and ticket buyers through our escrow-based payment system. Ticket funds are held securely and only released when conditions are met.<\/p>\n<h3>The Simple Truth<\/h3>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Your ticket money is protected<\/strong>: All funds go into a segregated escrow account\u2014separate from UTSAV PASS\u2122 operating money.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Organizers don&#8217;t get paid immediately<\/strong>: Funds are generally held until after the event (or as agreed).<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>This protects everyone<\/strong>: Buyers know funds are safe if event is cancelled. Organizers know funds are available when they deliver.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Release conditions vary<\/strong>: Some organizers qualify for early release based on track record.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Refunds come from escrow<\/strong>: If refunds are due, they&#8217;re paid from held funds before organizer payout.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Performance matters<\/strong>: Organizers who consistently deliver successfully may qualify for better terms.<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h2>PART B: LEGAL TERMS AND CONDITIONS<\/h2>\n<h3>1. ESCROW ACCOUNT STRUCTURE<\/h3>\n<h4>1.1 Escrow Principles<\/h4>\n<p class=\"ds-markdown-paragraph\"><strong>1.1.1<\/strong>\u00a0All ticket sale proceeds are held in one or more\u00a0<strong>segregated escrow accounts<\/strong>\u00a0operated by UTSAV PASS\u2122.<\/p>\n<p class=\"ds-markdown-paragraph\"><strong>1.1.2<\/strong>\u00a0Key features of the escrow arrangement:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Funds are held separate from UTSAV PASS\u2122 operating accounts<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">No commingling with company funds<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Protected in case of UTSAV PASS\u2122 insolvency (to extent provided by law)<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Interest earned (if any) retained by UTSAV PASS\u2122<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>1.1.3<\/strong>\u00a0UTSAV PASS\u2122 acts as a\u00a0<strong>limited agent<\/strong>\u00a0for payment collection and disbursement.<\/p>\n<h4>1.2 Trust Status<\/h4>\n<p class=\"ds-markdown-paragraph\"><strong>1.2.1<\/strong>\u00a0In applicable jurisdictions (UK, certain common law countries), funds are held on\u00a0<strong>statutory trust<\/strong>\u00a0for the benefit of:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Ticket buyers (until event occurs or refunds due)<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Organizers (after event completion)<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>1.2.2<\/strong>\u00a0This means:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Funds are not available to UTSAV PASS\u2122 creditors<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">If UTSAV PASS\u2122 becomes insolvent, funds are protected<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Trustees (administrators) would distribute funds per these terms<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h3>2. FUND HOLDING PERIODS<\/h3>\n<h4>2.1 Standard Holding Period<\/h4>\n<p class=\"ds-markdown-paragraph\"><strong>2.1.1<\/strong>\u00a0For most organizers, funds are held until:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">The event date has passed; AND<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">No unresolved disputes; AND<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">No chargeback alerts; AND<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Organizer has complied with all requirements<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>2.1.2<\/strong>\u00a0Disbursement occurs within\u00a0<strong>[5-7 business days]<\/strong>\u00a0after the event date.<\/p>\n<h4>2.2 Early Release (Trusted Organizers)<\/h4>\n<p class=\"ds-markdown-paragraph\"><strong>2.2.1<\/strong>\u00a0Organizers with established track records may qualify for\u00a0<strong>early release<\/strong>:<\/p>\n<div class=\"ds-scroll-area _1210dd7 c03cafe9\">\n<div class=\"ds-scroll-area__gutters\">\n<div class=\"ds-scroll-area__horizontal-gutter\"><\/div>\n<div class=\"ds-scroll-area__vertical-gutter\"><\/div>\n<\/div>\n<table>\n<thead>\n<tr>\n<th>Tier<\/th>\n<th>Criteria<\/th>\n<th>Release Schedule<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Bronze<\/strong><\/td>\n<td>5+ successful events, no complaints<\/td>\n<td>50% before event, 50% after<\/td>\n<\/tr>\n<tr>\n<td><strong>Silver<\/strong><\/td>\n<td>10+ events, 500+ tickets sold, 4.5+ rating<\/td>\n<td>75% before event, 25% after<\/td>\n<\/tr>\n<tr>\n<td><strong>Gold<\/strong><\/td>\n<td>25+ events, verified entity, insurance on file<\/td>\n<td>90% before event, 10% after<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p class=\"ds-markdown-paragraph\"><strong>2.2.2<\/strong>\u00a0UTSAV PASS\u2122 may require:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Security deposit or bond<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Personal guarantee<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Insurance proof<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Verified bank account<\/p>\n<\/li>\n<\/ul>\n<h4>2.3 Extended Hold (High-Risk Organizers)<\/h4>\n<p class=\"ds-markdown-paragraph\"><strong>2.3.1<\/strong>\u00a0For new or high-risk organizers, funds may be held:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Until\u00a0<strong>[14-30 days]<\/strong>\u00a0after event<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Until all refund periods expire<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Until chargeback risk window passes<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Subject to reserve hold (percentage held longer)<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>2.3.2<\/strong>\u00a0High-risk indicators:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">First-time organizer<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">High-value tickets<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Short lead time to event<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Vague event details<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Negative external reviews<\/p>\n<\/li>\n<\/ul>\n<h4>2.4 Rolling Reserves<\/h4>\n<p class=\"ds-markdown-paragraph\"><strong>2.4.1<\/strong>\u00a0UTSAV PASS\u2122 may establish a\u00a0<strong>rolling reserve<\/strong>\u00a0for certain organizers:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">[10-20%] of each payout held for [90] days<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Covers chargebacks and refunds<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Released after reserve period if no issues<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h3>3. DISBURSEMENT CONDITIONS<\/h3>\n<h4>3.1 Pre-Disbursement Checklist<\/h4>\n<p class=\"ds-markdown-paragraph\">Before funds are released to Organizer, UTSAV PASS\u2122 verifies:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Event date has passed<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">No unresolved refund requests<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">No pending chargebacks<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Organizer has provided post-event update (if required)<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">No fraud indicators<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">No court orders or legal holds<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Organizer bank details verified<\/p>\n<\/li>\n<\/ul>\n<h4>3.2 Disbursement Methods<\/h4>\n<div class=\"ds-scroll-area _1210dd7 c03cafe9\">\n<div class=\"ds-scroll-area__gutters\">\n<div class=\"ds-scroll-area__horizontal-gutter\"><\/div>\n<div class=\"ds-scroll-area__vertical-gutter\"><\/div>\n<\/div>\n<table>\n<thead>\n<tr>\n<th>Currency<\/th>\n<th>Method<\/th>\n<th>Timeline<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>INR<\/td>\n<td>NEFT\/RTGS\/IMPS<\/td>\n<td>1-2 business days<\/td>\n<\/tr>\n<tr>\n<td>GBP<\/td>\n<td>BACS\/Faster Payments<\/td>\n<td>1-3 business days<\/td>\n<\/tr>\n<tr>\n<td>USD<\/td>\n<td>ACH\/Wire<\/td>\n<td>2-4 business days<\/td>\n<\/tr>\n<tr>\n<td>EUR<\/td>\n<td>SEPA\/Wire<\/td>\n<td>2-4 business days<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h4>3.3 Disbursement Fees<\/h4>\n<div class=\"ds-scroll-area _1210dd7 c03cafe9\">\n<div class=\"ds-scroll-area__gutters\">\n<div class=\"ds-scroll-area__horizontal-gutter\"><\/div>\n<div class=\"ds-scroll-area__vertical-gutter\"><\/div>\n<\/div>\n<table>\n<thead>\n<tr>\n<th>Transfer Type<\/th>\n<th>Fee<\/th>\n<th>Deducted From<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Domestic bank transfer<\/td>\n<td>Free or nominal<\/td>\n<td>Organizer (if applicable)<\/td>\n<\/tr>\n<tr>\n<td>International wire<\/td>\n<td>Actual cost<\/td>\n<td>Organizer<\/td>\n<\/tr>\n<tr>\n<td>Currency conversion<\/td>\n<td>[X]% margin<\/td>\n<td>Organizer<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<hr \/>\n<h3>4. HOLDS, FREEZES, AND WITHHOLDING<\/h3>\n<h4>4.1 When Funds May Be Held<\/h4>\n<p class=\"ds-markdown-paragraph\">UTSAV PASS\u2122 may withhold funds if:<\/p>\n<div class=\"ds-scroll-area _1210dd7 c03cafe9\">\n<div class=\"ds-scroll-area__gutters\">\n<div class=\"ds-scroll-area__horizontal-gutter\"><\/div>\n<div class=\"ds-scroll-area__vertical-gutter\"><\/div>\n<\/div>\n<table>\n<thead>\n<tr>\n<th>Reason<\/th>\n<th>Duration<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Fraud investigation<\/td>\n<td>Until resolved<\/td>\n<\/tr>\n<tr>\n<td>Chargeback alert<\/td>\n<td>Up to 90 days<\/td>\n<\/tr>\n<tr>\n<td>Refund requests pending<\/td>\n<td>Until resolved<\/td>\n<\/tr>\n<tr>\n<td>Legal order\/court order<\/td>\n<td>As ordered<\/td>\n<\/tr>\n<tr>\n<td>Organizer verification incomplete<\/td>\n<td>Until verified<\/td>\n<\/tr>\n<tr>\n<td>Event under dispute<\/td>\n<td>Until resolved<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h4>4.2 Notification of Hold<\/h4>\n<p class=\"ds-markdown-paragraph\"><strong>4.2.1<\/strong>\u00a0If funds are held beyond standard timeline:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Organizer notified by email<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Reason provided (subject to legal restrictions)<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Estimated resolution timeline<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>4.2.2<\/strong>\u00a0UTSAV PASS\u2122 will work diligently to resolve holds promptly.<\/p>\n<h4>4.3 Setoff Rights<\/h4>\n<p class=\"ds-markdown-paragraph\"><strong>4.3.1<\/strong>\u00a0UTSAV PASS\u2122 may setoff against organizer funds:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Refunds owed to ticket buyers<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Chargeback amounts<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Fees owed<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Penalties for breach<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Legal costs indemnified<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>4.3.2<\/strong>\u00a0Setoff exercised before disbursement.<\/p>\n<hr \/>\n<h3>5. PERFORMANCE STANDARDS<\/h3>\n<h4>5.1 Organizer Performance Metrics<\/h4>\n<p class=\"ds-markdown-paragraph\">UTSAV PASS\u2122 tracks:<\/p>\n<div class=\"ds-scroll-area _1210dd7 c03cafe9\">\n<div class=\"ds-scroll-area__gutters\">\n<div class=\"ds-scroll-area__horizontal-gutter\"><\/div>\n<div class=\"ds-scroll-area__vertical-gutter\"><\/div>\n<\/div>\n<table>\n<thead>\n<tr>\n<th>Metric<\/th>\n<th>Target<\/th>\n<th>Consequence of Miss<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Event completion rate<\/td>\n<td>&gt; 95%<\/td>\n<td>Warning, then holds<\/td>\n<\/tr>\n<tr>\n<td>Refund rate<\/td>\n<td>&lt; 5%<\/td>\n<td>Review, possible holds<\/td>\n<\/tr>\n<tr>\n<td>Chargeback rate<\/td>\n<td>&lt; 1%<\/td>\n<td>Enhanced monitoring<\/td>\n<\/tr>\n<tr>\n<td>Response time to inquiries<\/td>\n<td>&lt; 48 hours<\/td>\n<td>Warning<\/td>\n<\/tr>\n<tr>\n<td>Rating (buyer feedback)<\/td>\n<td>&gt; 4.0 stars<\/td>\n<td>Improvement plan<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h4>5.2 Performance Tiers<\/h4>\n<div class=\"ds-scroll-area _1210dd7 c03cafe9\">\n<div class=\"ds-scroll-area__gutters\">\n<div class=\"ds-scroll-area__horizontal-gutter\"><\/div>\n<div class=\"ds-scroll-area__vertical-gutter\"><\/div>\n<\/div>\n<table>\n<thead>\n<tr>\n<th>Tier<\/th>\n<th>Requirements<\/th>\n<th>Benefits<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>New<\/strong><\/td>\n<td>First event<\/td>\n<td>Standard hold<\/td>\n<\/tr>\n<tr>\n<td><strong>Established<\/strong><\/td>\n<td>5 events, 4.0+ rating, &lt;5% refunds<\/td>\n<td>Faster release<\/td>\n<\/tr>\n<tr>\n<td><strong>Trusted<\/strong><\/td>\n<td>10 events, 4.5+ rating, &lt;2% refunds<\/td>\n<td>Early release<\/td>\n<\/tr>\n<tr>\n<td><strong>Premier<\/strong><\/td>\n<td>25+ events, verified entity<\/td>\n<td>Best terms<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h4>5.3 Performance Improvement Plan<\/h4>\n<p class=\"ds-markdown-paragraph\"><strong>5.3.1<\/strong>\u00a0Organizers below standards may be placed on:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Monitoring<\/strong>: 30-day observation period<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Probation<\/strong>: 90-day period with enhanced oversight<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Suspension<\/strong>: Until issues resolved<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>5.3.2<\/strong>\u00a0Failure to improve may result in account termination.<\/p>\n<hr \/>\n<h3>6. REFUNDS FROM ESCROW<\/h3>\n<h4>6.1 Refund Priority<\/h4>\n<p class=\"ds-markdown-paragraph\">When refunds are due:<\/p>\n<ol start=\"1\">\n<li>\n<p class=\"ds-markdown-paragraph\">Funds deducted from event proceeds in escrow<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">If insufficient, deducted from organizer&#8217;s other events<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">If still insufficient, organizer must pay\u5dee\u989d<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">UTSAV PASS\u2122 may advance refunds and seek recovery<\/p>\n<\/li>\n<\/ol>\n<h4>6.2 Refund Processing<\/h4>\n<p class=\"ds-markdown-paragraph\"><strong>6.2.1<\/strong>\u00a0Refunds are paid from escrow before organizer disbursement.<\/p>\n<p class=\"ds-markdown-paragraph\"><strong>6.2.2<\/strong>\u00a0If event proceeds are insufficient to cover refunds:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Organizer must reimburse UTSAV PASS\u2122 within [14] days<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Failure to pay results in collections and legal action<\/p>\n<\/li>\n<\/ul>\n<h4>6.3 Negative Balance<\/h4>\n<p class=\"ds-markdown-paragraph\">If an organizer&#8217;s account goes negative (refunds &gt; revenue):<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">New ticket sales applied to negative balance<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Organizer must clear balance before new events<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Collection agency referral after [90] days<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h3>7. CHARGEBACKS<\/h3>\n<h4>7.1 Chargeback Liability<\/h4>\n<p class=\"ds-markdown-paragraph\"><strong>7.1.1<\/strong>\u00a0Organizer is fully liable for all chargebacks:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Chargeback amount<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Chargeback fees (typically \u00a315-25 \/ \u20b91,500-2,500)<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Administrative fees<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>7.1.2<\/strong>\u00a0Chargebacks deducted from:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Current balance<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Future payouts<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Other events by same organizer<\/p>\n<\/li>\n<\/ul>\n<h4>7.2 Chargeback Representment<\/h4>\n<p class=\"ds-markdown-paragraph\"><strong>7.2.1<\/strong>\u00a0UTSAV PASS\u2122 may contest chargebacks on organizer&#8217;s behalf if:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Valid ticket was issued<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Event occurred as described<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Refund was already issued<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Buyer authorized transaction<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>7.2.2<\/strong>\u00a0Organizer must provide:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Proof of delivery (entry records)<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Communication with buyer<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Policy disclosures<\/p>\n<\/li>\n<\/ul>\n<h4>7.3 Excessive Chargebacks<\/h4>\n<p class=\"ds-markdown-paragraph\">Organizers with chargeback rates &gt; [1%] may:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Have funds held longer<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Be required to post bond<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Be suspended from platform<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h3>8. INSOLVENCY AND BANKRUPTCY<\/h3>\n<h4>8.1 Organizer Insolvency<\/h4>\n<p class=\"ds-markdown-paragraph\">If an Organizer becomes insolvent before an event:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Funds held in escrow remain protected<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Refunds to ticket buyers prioritized<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Organizer&#8217;s creditors have no claim to escrow funds<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">UTSAV PASS\u2122 will manage refund process<\/p>\n<\/li>\n<\/ul>\n<h4>8.2 UTSAV PASS\u2122 Insolvency<\/h4>\n<p class=\"ds-markdown-paragraph\"><strong>8.2.1<\/strong>\u00a0In the unlikely event of UTSAV PASS\u2122 insolvency:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Escrow funds are held on trust (in applicable jurisdictions)<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Not available to general creditors<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Administrators will distribute to ticket buyers and organizers per these terms<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Ticket buyers entitled to refunds for unfulfilled events<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>8.2.2<\/strong>\u00a0UTSAV PASS\u2122 maintains records to enable such distribution.<\/p>\n<hr \/>\n<h3>9. DISPUTE RESOLUTION<\/h3>\n<p class=\"ds-markdown-paragraph\"><strong>9.1<\/strong>\u00a0Disputes regarding fund holding or release:<\/p>\n<ol start=\"1\">\n<li>\n<p class=\"ds-markdown-paragraph\">First: Organizer contacts UTSAV PASS\u2122 support<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Second: Escalation to Compliance Manager<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Third: Independent mediation<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Fourth: Legal action per governing law<\/p>\n<\/li>\n<\/ol>\n<p class=\"ds-markdown-paragraph\"><strong>9.2<\/strong>\u00a0During dispute, funds remain in escrow until resolved.<\/p>\n<hr \/>\n<h2>PART C: JURISDICTION-SPECIFIC ADDENDUMS<\/h2>\n<h3>INDIA ADDENDUM<\/h3>\n<p class=\"ds-markdown-paragraph\"><strong>Escrow Under Indian Law<\/strong>:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Escrow arrangements recognized under Indian Contract Act<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">RBI guidelines on collection accounts apply<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Payment aggregators must comply with RBI circular on escrow<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>Insolvency Protection<\/strong>:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Under IBC, client funds held in trust may be protected<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Legal precedent supports segregation<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>Tax Deduction at Source<\/strong>:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">TDS applicable on organizer payouts under Section 194C\/194J<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">TDS certificates to be provided<\/p>\n<\/li>\n<\/ul>\n<h3>UK ADDENDUM<\/h3>\n<p class=\"ds-markdown-paragraph\"><strong>Client Money Rules<\/strong>:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">FCA CASS rules apply if UTSAV PASS\u2122 holds client money<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Statutory trust protection<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Monthly reconciliation required<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>Insolvency Protection<\/strong>:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Funds held on trust protected from liquidators<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Administrators must distribute per trust terms<\/p>\n<\/li>\n<\/ul>\n<h3>US ADDENDUM<\/h3>\n<p class=\"ds-markdown-paragraph\"><strong>State Money Transmitter Laws<\/strong>:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Holding funds may constitute money transmission<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">UTSAV PASS\u2122 uses licensed partners or complies with exemptions<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>Bankruptcy Protection<\/strong>:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Escrow funds may be protected under Bankruptcy Code<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Preference period risks if organizer pays refunds before bankruptcy<\/p>\n<\/li>\n<\/ul>\n<h3>EU ADDENDUM<\/h3>\n<p class=\"ds-markdown-paragraph\"><strong>Payment Services Directive<\/strong>:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Escrow arrangements may require authorization<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">UTSAV PASS\u2122 uses authorized payment partners<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>Insolvency Protection<\/strong>:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Varies by member state; some have client money protection<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h2>PART D: ENTERPRISE INTERNAL MANUAL<\/h2>\n<h3>For UTSAV PASS\u2122 Finance &amp; Risk Teams<\/h3>\n<h4>A. Disbursement Approval Matrix<\/h4>\n<div class=\"ds-scroll-area _1210dd7 c03cafe9\">\n<div class=\"ds-scroll-area__gutters\">\n<div class=\"ds-scroll-area__horizontal-gutter\"><\/div>\n<div class=\"ds-scroll-area__vertical-gutter\"><\/div>\n<\/div>\n<table>\n<thead>\n<tr>\n<th>Payout Amount<\/th>\n<th>Approval Required<\/th>\n<th>Checks<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>&lt; \u20b91 lakh \/ \u00a31,000<\/td>\n<td>Automated<\/td>\n<td>System verification<\/td>\n<\/tr>\n<tr>\n<td>\u20b91-5 lakh \/ \u00a31,000-5,000<\/td>\n<td>Finance Manager<\/td>\n<td>Manual review<\/td>\n<\/tr>\n<tr>\n<td>\u20b95-25 lakh \/ \u00a35,000-25,000<\/td>\n<td>Finance Controller<\/td>\n<td>Enhanced due diligence<\/td>\n<\/tr>\n<tr>\n<td>&gt; \u20b925 lakh \/ \u00a325,000<\/td>\n<td>CFO + Legal<\/td>\n<td>Board notification<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h4>B. Reserve Calculation Table<\/h4>\n<div class=\"ds-scroll-area _1210dd7 c03cafe9\">\n<div class=\"ds-scroll-area__gutters\">\n<div class=\"ds-scroll-area__horizontal-gutter\"><\/div>\n<div class=\"ds-scroll-area__vertical-gutter\"><\/div>\n<\/div>\n<table>\n<thead>\n<tr>\n<th>Risk Factor<\/th>\n<th>Reserve Percentage<\/th>\n<th>Release Period<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>New organizer<\/td>\n<td>20%<\/td>\n<td>90 days<\/td>\n<\/tr>\n<tr>\n<td>High-risk category<\/td>\n<td>15%<\/td>\n<td>60 days<\/td>\n<\/tr>\n<tr>\n<td>Chargeback rate &gt; 2%<\/td>\n<td>25%<\/td>\n<td>120 days<\/td>\n<\/tr>\n<tr>\n<td>Trusted organizer<\/td>\n<td>0%<\/td>\n<td>N\/A<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h4>C. Negative Balance Recovery Process<\/h4>\n<ol start=\"1\">\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Day 0<\/strong>: Negative balance occurs<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Day 7<\/strong>: Email notice to organizer<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Day 14<\/strong>: Second notice, payment deadline<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Day 30<\/strong>: Payment plan offered<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Day 60<\/strong>: Collection agency referral<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Day 90<\/strong>: Legal action consideration<\/p>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Module:\u00a0Utsav Pass\u2122 Document Type:\u00a0Hybrid \u2014 Plain English + Legal Reinforcement Trademark: UTSAV PASS\u2122 is a trademark of MyMahotsav Futuretech Ltd Jurisdictions:\u00a0Global (with jurisdictional addendums) Version:\u00a01.0&hellip;<\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[209],"glossaries":[],"doc_tag":[31,79],"knowledge_base":[199],"class_list":["post-3338","docs","type-docs","status-publish","hentry","doc_category-events-tickets","doc_tag-policy","doc_tag-terms-and-conditions","knowledge_base-policy-hub"],"year_month":"2026-04","word_count":1393,"total_views":"72","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"MyMahotsav Admin","author_nicename":"support-team","author_url":"https:\/\/mymahotsav.com\/knowledgebase\/author\/support-team\/"},"doc_category_info":[{"term_name":"Events &amp; Tickets","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/events-tickets\/"}],"doc_tag_info":[{"term_name":"Policy","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs-tag\/policy\/"},{"term_name":"Terms and Conditions","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs-tag\/terms-and-conditions\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Event Organizer Performance &amp; Escrow Policy | Utsav Pass- MyMahotsav<\/title>\n<meta name=\"description\" content=\"How UTSAV PASS\u2122 protects ticket funds through escrow. 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