{"id":3385,"date":"2026-03-03T12:13:28","date_gmt":"2026-03-03T12:13:28","guid":{"rendered":"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&p=3385"},"modified":"2026-03-03T12:13:28","modified_gmt":"2026-03-03T12:13:28","password":"","slug":"messenger-terms-of-use","status":"publish","type":"docs","link":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/policy-hub\/social-network\/messenger\/messenger-terms-of-use\/","title":{"rendered":"Messenger Terms of Use"},"content":{"rendered":"

Module:<\/strong> Messenger (Utsav Messenger\u2122)
\nDocument Type<\/strong>:\u00a0Hybrid \u2014 Plain English + Legal Reinforcement
\nTrademark:<\/strong> Utsav Messenger\u2122 is a trademark of MyMahotsav Futuretech Ltd
\nEffective Date:<\/strong>\u00a024th February 2026
\nVersion:<\/strong>\u00a01.0<\/p>\n

\n

Part A: Plain English Summary<\/h2>\n

Welcome to Utsav Messenger\u2122<\/h3>\n

Utsav Messenger\u2122 lets you connect with friends, family, and communities through private and group messaging. This is your space for personal conversations\u2014respect it, and respect others.<\/p>\n

The Simple Truth<\/h3>\n
    \n
  • \n

    Private conversations<\/strong>: Your messages are private between you and the people you message. We don’t read them (except for safety scanning).<\/p>\n<\/li>\n

  • \n

    End-to-end encryption<\/strong>: By default, your messages are encrypted so only you and the recipient can read them.<\/p>\n<\/li>\n

  • \n

    You control your chats<\/strong>: Block, report, or delete conversations anytime.<\/p>\n<\/li>\n

  • \n

    No spam, no scams<\/strong>: Don’t message people who don’t want to hear from you.<\/p>\n<\/li>\n

  • \n

    Safety first<\/strong>: We scan for illegal content (like child abuse material) even in private chats\u2014this is required by law.<\/p>\n<\/li>\n<\/ul>\n

    \n

    Part B: Legal Terms and Conditions<\/h2>\n

    1. Definitions<\/h3>\n
    \n
    \n
    <\/div>\n
    <\/div>\n<\/div>\n\n\n\n\n\n\n\n\n\n
    Term<\/th>\nDefinition<\/th>\n<\/tr>\n<\/thead>\n
    Utsav Messenger\u2122<\/td>\nThe private messaging service operated by MyMahotsav Futuretech Ltd as part of the Utsav World\u2122 platform<\/td>\n<\/tr>\n
    Direct Message<\/td>\nA private message between two users<\/td>\n<\/tr>\n
    Group Chat<\/td>\nA conversation involving three or more users<\/td>\n<\/tr>\n
    End-to-End Encryption<\/td>\nA security measure where only the sender and recipient can read messages; Utsav Messenger\u2122 cannot access decrypted content<\/td>\n<\/tr>\n
    Message Metadata<\/td>\nInformation about messages (who sent to whom, when) but not the content itself<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

    2. Service Description<\/h3>\n

    2.1<\/strong>\u00a0Utsav Messenger\u2122 provides users with the ability to:<\/p>\n

      \n
    • \n

      Send private messages to other users<\/p>\n<\/li>\n

    • \n

      Create group chats<\/p>\n<\/li>\n

    • \n

      Share photos, videos, and files<\/p>\n<\/li>\n

    • \n

      Make audio and video calls<\/p>\n<\/li>\n

    • \n

      Send voice messages<\/p>\n<\/li>\n

    • \n

      React to messages<\/p>\n<\/li>\n<\/ul>\n

      2.2<\/strong>\u00a0The service is provided “as is” and “as available.” We strive for high reliability but do not guarantee uninterrupted service.<\/p>\n

      3. Privacy and Encryption<\/h3>\n

      3.1<\/strong>\u00a0End-to-End Encryption<\/strong>:<\/p>\n

        \n
      • \n

        Most messages are end-to-end encrypted by default<\/p>\n<\/li>\n

      • \n

        Encrypted messages cannot be read by Utsav Messenger\u2122<\/p>\n<\/li>\n

      • \n

        Encryption keys are stored on your devices<\/p>\n<\/li>\n<\/ul>\n

        3.2<\/strong>\u00a0Exceptions to Encryption<\/strong>:<\/p>\n

          \n
        • \n

          Messages reported by users may be decrypted for review<\/p>\n<\/li>\n

        • \n

          Certain automated scanning for illegal content may occur client-side<\/p>\n<\/li>\n

        • \n

          Message metadata is not encrypted<\/p>\n<\/li>\n

        • \n

          Backups (if enabled) may not be encrypted<\/p>\n<\/li>\n<\/ul>\n

          3.3<\/strong>\u00a0Message Storage<\/strong>:<\/p>\n

            \n
          • \n

            Undelivered messages are stored temporarily (30 days maximum)<\/p>\n<\/li>\n

          • \n

            Delivered messages are stored on your devices, not our servers<\/p>\n<\/li>\n

          • \n

            Message metadata retained for up to 90 days<\/p>\n<\/li>\n<\/ul>\n

            4. Prohibited Conduct<\/h3>\n

            4.1<\/strong>\u00a0You may not use Utsav Messenger\u2122 to:<\/p>\n

            \n
            \n
            <\/div>\n
            <\/div>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n
            Prohibited Activity<\/th>\nExamples<\/th>\n<\/tr>\n<\/thead>\n
            Harassment<\/td>\nRepeated unwanted messages, threats, stalking<\/td>\n<\/tr>\n
            Illegal Content<\/td>\nSharing child abuse material, terrorism content<\/td>\n<\/tr>\n
            Spam<\/td>\nBulk unsolicited messages, commercial advertising<\/td>\n<\/tr>\n
            Impersonation<\/td>\nPretending to be someone else<\/td>\n<\/tr>\n
            Phishing<\/td>\nAttempting to steal credentials<\/td>\n<\/tr>\n
            Malware<\/td>\nSharing malicious links or files<\/td>\n<\/tr>\n
            Hate Speech<\/td>\nTargeted hate based on protected characteristics<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

            4.2<\/strong>\u00a0If you receive unwanted messages:<\/p>\n

              \n
            • \n

              Block the user<\/p>\n<\/li>\n

            • \n

              Report the conversation<\/p>\n<\/li>\n

            • \n

              Adjust privacy settings<\/p>\n<\/li>\n<\/ul>\n

              5. Group Chats<\/h3>\n

              5.1<\/strong>\u00a0Group chat creators have certain controls:<\/p>\n

                \n
              • \n

                Add or remove participants<\/p>\n<\/li>\n

              • \n

                Delete the group<\/p>\n<\/li>\n

              • \n

                Set group rules<\/p>\n<\/li>\n<\/ul>\n

                5.2<\/strong>\u00a0Group participants:<\/p>\n

                  \n
                • \n

                  Can leave any group at any time<\/p>\n<\/li>\n

                • \n

                  Are responsible for their own messages<\/p>\n<\/li>\n

                • \n

                  Should respect group purpose and rules<\/p>\n<\/li>\n<\/ul>\n

                  5.3<\/strong>\u00a0Group admins are not responsible for member content but should report violations.<\/p>\n

                  6. Reporting and Moderation<\/h3>\n

                  6.1<\/strong>\u00a0Reporting Messages<\/strong>:<\/p>\n

                    \n
                  • \n

                    Use the “Report” feature within the chat<\/p>\n<\/li>\n

                  • \n

                    Select reason for report<\/p>\n<\/li>\n

                  • \n

                    Include relevant messages<\/p>\n<\/li>\n<\/ul>\n

                    6.2<\/strong>\u00a0What Happens After Reporting<\/strong>:<\/p>\n

                      \n
                    • \n

                      Reported messages may be reviewed by moderators<\/p>\n<\/li>\n

                    • \n

                      Action may include warning, restriction, or ban<\/p>\n<\/li>\n

                    • \n

                      You will be notified of outcome (where possible)<\/p>\n<\/li>\n<\/ul>\n

                      6.3<\/strong>\u00a0Emergency Reporting<\/strong>:<\/p>\n

                        \n
                      • \n

                        If someone is in immediate danger, contact local emergency services<\/p>\n<\/li>\n

                      • \n

                        Report urgent threats to Utsav Messenger\u2122 via\u00a0emergency@utsavmessenger.com<\/p>\n<\/li>\n<\/ul>\n

                        7. Blocking and Privacy<\/h3>\n

                        7.1<\/strong>\u00a0Blocking Users<\/strong>:<\/p>\n

                          \n
                        • \n

                          Blocked users cannot message you<\/p>\n<\/li>\n

                        • \n

                          They cannot see your online status<\/p>\n<\/li>\n

                        • \n

                          They cannot add you to groups<\/p>\n<\/li>\n<\/ul>\n

                          7.2<\/strong>\u00a0Privacy Settings<\/strong>:<\/p>\n

                            \n
                          • \n

                            Control who can message you (everyone, friends only, no one)<\/p>\n<\/li>\n

                          • \n

                            Control who can add you to groups<\/p>\n<\/li>\n

                          • \n

                            Control last seen\/online status visibility<\/p>\n<\/li>\n

                          • \n

                            Control profile photo visibility<\/p>\n<\/li>\n<\/ul>\n

                            7.3\u00a0Read Receipts<\/strong>:<\/h3>\n
                              \n
                            • \n

                              You can disable read receipts<\/p>\n<\/li>\n

                            • \n

                              If disabled, you won’t see others’ read receipts either<\/p>\n<\/li>\n<\/ul>\n

                              8. Content Scanning for Safety<\/h3>\n

                              8.1<\/strong>\u00a0To comply with legal obligations and protect users, Utsav Messenger\u2122 may:<\/p>\n

                                \n
                              • \n

                                Scan images for known child sexual abuse material using hash matching technology<\/p>\n<\/li>\n

                              • \n

                                Detect and block links to known malware\/phishing sites<\/p>\n<\/li>\n

                              • \n

                                Use automated tools to identify spam patterns<\/p>\n<\/li>\n<\/ul>\n

                                8.2<\/strong>\u00a0These scans:<\/p>\n

                                  \n
                                • \n

                                  Do not compromise end-to-end encryption (performed on your device)<\/p>\n<\/li>\n

                                • \n

                                  Do not reveal message content to us (except when illegal content detected)<\/p>\n<\/li>\n

                                • \n

                                  Are required by law in many jurisdictions<\/p>\n<\/li>\n<\/ul>\n

                                  9. Data Retention<\/h3>\n

                                  9.1<\/strong>\u00a0Utsav Messenger\u2122 retains:<\/p>\n

                                  \n
                                  \n
                                  <\/div>\n
                                  <\/div>\n<\/div>\n\n\n\n\n\n\n\n\n\n
                                  Data Type<\/th>\nRetention Period<\/th>\n<\/tr>\n<\/thead>\n
                                  Message content (delivered)<\/td>\nNot stored (only on devices)<\/td>\n<\/tr>\n
                                  Message content (undelivered)<\/td>\n30 days<\/td>\n<\/tr>\n
                                  Message metadata<\/td>\n90 days<\/td>\n<\/tr>\n
                                  Account information<\/td>\nUntil account deletion<\/td>\n<\/tr>\n
                                  Reported messages<\/td>\nAs needed for investigation<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

                                  9.2<\/strong>\u00a0Backups (if enabled) are stored encrypted on your device or cloud.<\/p>\n

                                  10. Account Deletion<\/h3>\n

                                  10.1<\/strong>\u00a0When you delete your Utsav World\u2122 account:<\/p>\n

                                    \n
                                  • \n

                                    Your Messenger account is also deleted<\/p>\n<\/li>\n

                                  • \n

                                    Message history on our servers is removed<\/p>\n<\/li>\n

                                  • \n

                                    Messages on other users’ devices may remain<\/p>\n<\/li>\n

                                  • \n

                                    Group chats will show “Deleted User”<\/p>\n<\/li>\n<\/ul>\n

                                    10.2<\/strong>\u00a0You may also disable Messenger while keeping your Utsav World\u2122 account.<\/p>\n

                                    11. Children and Age Restrictions<\/h3>\n

                                    11.1<\/strong>\u00a0Utsav Messenger\u2122 is subject to the same age restrictions as Utsav World\u2122 (13+ with parental consent).<\/p>\n

                                    11.2<\/strong>\u00a0Additional protections for minors:<\/p>\n

                                      \n
                                    • \n

                                      Stricter default privacy settings<\/p>\n<\/li>\n

                                    • \n

                                      Adults cannot message minors they don’t know<\/p>\n<\/li>\n

                                    • \n

                                      Parental controls available<\/p>\n<\/li>\n

                                    • \n

                                      Enhanced reporting options<\/p>\n<\/li>\n<\/ul>\n

                                      12. Disclaimer of Warranties<\/h3>\n

                                      12.1<\/strong>\u00a0Utsav Messenger\u2122 is provided “as is” without warranties of:<\/p>\n

                                        \n
                                      • \n

                                        Uninterrupted service<\/p>\n<\/li>\n

                                      • \n

                                        Error-free operation<\/p>\n<\/li>\n

                                      • \n

                                        Security (beyond stated encryption)<\/p>\n<\/li>\n

                                      • \n

                                        Message delivery<\/p>\n<\/li>\n<\/ul>\n

                                        12.2<\/strong>\u00a0We are not responsible for:<\/p>\n

                                          \n
                                        • \n

                                          Third-party actions<\/p>\n<\/li>\n

                                        • \n

                                          User conduct<\/p>\n<\/li>\n

                                        • \n

                                          Device security<\/p>\n<\/li>\n

                                        • \n

                                          Network issues<\/p>\n<\/li>\n<\/ul>\n

                                          13. Limitation of Liability<\/h3>\n

                                          13.1<\/strong>\u00a0To the maximum extent permitted by law, Utsav Messenger\u2122 shall not be liable for:<\/p>\n

                                            \n
                                          • \n

                                            Any indirect, incidental, or consequential damages<\/p>\n<\/li>\n

                                          • \n

                                            Loss of data or messages<\/p>\n<\/li>\n

                                          • \n

                                            Unauthorized access to your account<\/p>\n<\/li>\n

                                          • \n

                                            Acts of other users<\/p>\n<\/li>\n<\/ul>\n

                                            13.2<\/strong>\u00a0Our total liability shall not exceed the greater of:<\/p>\n

                                              \n
                                            • \n

                                              Amounts you paid us in the last 12 months, or<\/p>\n<\/li>\n

                                            • \n

                                              \u00a3100 \/ \u20b910,000<\/p>\n<\/li>\n<\/ul>\n

                                              \n

                                              Part C: Jurisdiction-Specific Addendums<\/h2>\n

                                              India Addendum<\/h3>\n

                                              IT Act, 2000 & IT Rules, 2021<\/strong>:<\/p>\n

                                                \n
                                              • \n

                                                Intermediary liability protections apply<\/p>\n<\/li>\n

                                              • \n

                                                Grievance Officer must be appointed<\/p>\n<\/li>\n

                                              • \n

                                                First origin information may be required for certain content upon legal order<\/p>\n<\/li>\n

                                              • \n

                                                Traceability requirements may apply<\/p>\n<\/li>\n<\/ul>\n

                                                Indian Evidence Act<\/strong>: Electronic messages may be admissible as evidence.<\/p>\n

                                                UK Addendum<\/h3>\n

                                                Online Safety Act<\/strong>:<\/p>\n

                                                  \n
                                                • \n

                                                  User-to-user services must protect users from illegal content<\/p>\n<\/li>\n

                                                • \n

                                                  Age verification requirements for certain content<\/p>\n<\/li>\n

                                                • \n

                                                  Ofcom enforcement<\/p>\n<\/li>\n<\/ul>\n

                                                  Investigatory Powers Act<\/strong>: Legal requests for communications data may occur.<\/p>\n

                                                  EU Addendum<\/h3>\n

                                                  ePrivacy Directive<\/strong>: Confidentiality of communications protected. Interception prohibited except with consent or legal authority.<\/p>\n

                                                  GDPR<\/strong>: Processing of communications data requires legal basis.<\/p>\n

                                                  US Addendum<\/h3>\n

                                                  Electronic Communications Privacy Act<\/strong>: Protects against unauthorized interception.<\/p>\n

                                                  Stored Communications Act<\/strong>: Protects stored communications.<\/p>\n

                                                  Section 230<\/strong>: Provides immunity for content moderation decisions.<\/p>\n","protected":false},"excerpt":{"rendered":"

                                                  Module: Messenger (Utsav Messenger\u2122) Document Type:\u00a0Hybrid \u2014 Plain English + Legal Reinforcement Trademark: Utsav Messenger\u2122 is a trademark of MyMahotsav Futuretech Ltd Effective Date:\u00a024th February…<\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[234],"glossaries":[],"doc_tag":[240,31,79],"knowledge_base":[199],"class_list":["post-3385","docs","type-docs","status-publish","hentry","doc_category-messenger","doc_tag-guideline","doc_tag-policy","doc_tag-terms-and-conditions","knowledge_base-policy-hub"],"year_month":"2026-04","word_count":1042,"total_views":"86","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"MyMahotsav Admin","author_nicename":"support-team","author_url":"https:\/\/mymahotsav.com\/knowledgebase\/author\/support-team\/"},"doc_category_info":[{"term_name":"Messenger","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/messenger\/"}],"doc_tag_info":[{"term_name":"Guideline","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs-tag\/guideline\/"},{"term_name":"Policy","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs-tag\/policy\/"},{"term_name":"Terms and Conditions","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs-tag\/terms-and-conditions\/"}],"yoast_head":"\nMessenger Terms of Use | Utsav Messenger - MyMahotsav<\/title>\n<meta name=\"description\" content=\"Complete terms for using Utsav Messenger\u2122. 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