{"id":3393,"date":"2026-03-03T12:40:04","date_gmt":"2026-03-03T12:40:04","guid":{"rendered":"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&p=3393"},"modified":"2026-03-03T12:40:04","modified_gmt":"2026-03-03T12:40:04","password":"","slug":"reporting-violations-abuse-policy","status":"publish","type":"docs","link":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/policy-hub\/government-enforcement\/reporting-violations-abuse-policy\/","title":{"rendered":"Reporting Violations & Abuse Policy"},"content":{"rendered":"

Module:<\/strong>\u00a0Governance & Enforcement (Utsav World\u2122 \/ Utsav Messenger\u2122)
\nDocument Type:<\/strong>\u00a0Hybrid \u2014 Plain English + Legal Reinforcement
\nTrademark:<\/strong> Utsav World\u2122 and Utsav Messenger\u2122 are trademarks of MyMahotsav Futuretech Ltd
\nEffective Date:<\/strong>\u00a024th February 2026
\nVersion:<\/strong>\u00a01.0<\/p>\n

\n

Part A: Plain English Summary<\/h2>\n

How to Report Problems on Utsav World\u2122<\/h3>\n

If you see something that violates our rules\u2014harassment, illegal content, spam, or anything else that shouldn’t be on the platform\u2014please report it. This policy explains how reporting works and what happens after you report.<\/p>\n

The Simple Truth<\/h3>\n
    \n
  • \n

    Reporting is easy<\/strong>: Use the “Report” button on any content, profile, or message.<\/p>\n<\/li>\n

  • \n

    You can report anonymously<\/strong>: Your identity won’t be revealed to the person you’re reporting (unless required by law).<\/p>\n<\/li>\n

  • \n

    We review reports<\/strong>: Our team investigates and takes appropriate action.<\/p>\n<\/li>\n

  • \n

    False reports hurt everyone<\/strong>: Don’t use reporting to harass others\u2014it wastes resources and can get your account restricted.<\/p>\n<\/li>\n

  • \n

    Emergency? Call local authorities first<\/strong>: If someone is in immediate danger, contact emergency services before reporting to us.<\/p>\n<\/li>\n<\/ul>\n

    \n

    Part B: Legal Terms and Conditions<\/h2>\n

    1. What Can Be Reported<\/h3>\n

    You can report violations related to:<\/p>\n

    \n
    \n
    <\/div>\n
    <\/div>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n
    Category<\/th>\nExamples<\/th>\n<\/tr>\n<\/thead>\n
    Illegal Content<\/td>\nCSAM, terrorism content, illegal drug sales<\/td>\n<\/tr>\n
    Harmful Content<\/td>\nHate speech, harassment, bullying, threats<\/td>\n<\/tr>\n
    Intellectual Property<\/td>\nCopyright infringement, trademark misuse<\/td>\n<\/tr>\n
    Platform Integrity<\/td>\nSpam, fake accounts, impersonation, scams<\/td>\n<\/tr>\n
    Privacy Violations<\/td>\nDoxxing, non-consensual intimate images<\/td>\n<\/tr>\n
    Safety Concerns<\/td>\nSelf-harm content, grooming, exploitation<\/td>\n<\/tr>\n
    Account Issues<\/td>\nImpersonation, hacked accounts<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

    2. How to Report<\/h3>\n

    2.1 In-App Reporting<\/h4>\n
    \n
    \n
    <\/div>\n
    <\/div>\n<\/div>\n\n\n\n\n\n\n\n\n
    Platform<\/th>\nReporting Method<\/th>\n<\/tr>\n<\/thead>\n
    Utsav World\u2122 (Content)<\/td>\nClick “…” or three dots \u2192 Report<\/td>\n<\/tr>\n
    Utsav World\u2122 (Profile)<\/td>\nVisit profile \u2192 Click “…” \u2192 Report<\/td>\n<\/tr>\n
    Utsav Messenger\u2122<\/td>\nIn chat \u2192 Click message \u2192 Report<\/td>\n<\/tr>\n
    Groups<\/td>\nIn group \u2192 Settings \u2192 Report Group<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

    2.2 Web Forms<\/h4>\n

    For complex reports or if in-app reporting isn’t working:<\/p>\n

    \n
    \n
    <\/div>\n
    <\/div>\n<\/div>\n\n\n\n\n\n\n\n\n
    Report Type<\/th>\nContact<\/th>\n<\/tr>\n<\/thead>\n
    General Abuse<\/td>\nabuse@mymahotsav.com<\/td>\n<\/tr>\n
    Copyright<\/td>\ncopyright@mymahotsav.com<\/td>\n<\/tr>\n
    Safety Emergency<\/td>\nsafety@mymahotsav.com<\/td>\n<\/tr>\n
    Grievance Officer (India)<\/td>\ngrievance@mymahotsav.com<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

    2.3 What to Include<\/h4>\n

    When reporting, please provide:<\/p>\n

      \n
    • \n

      URL or location of violating content<\/p>\n<\/li>\n

    • \n

      Description of violation<\/p>\n<\/li>\n

    • \n

      Your relationship to the content (are you the victim?)<\/p>\n<\/li>\n

    • \n

      Any supporting evidence (screenshots, links)<\/p>\n<\/li>\n

    • \n

      Your contact information (optional for anonymous reports)<\/p>\n<\/li>\n<\/ul>\n

      3. Reporting Process<\/h3>\n

      3.1<\/strong>\u00a0Step 1: Submission<\/strong><\/p>\n

        \n
      • \n

        Report is submitted through available channels<\/p>\n<\/li>\n

      • \n

        Automated acknowledgment sent (within 1 hour)<\/p>\n<\/li>\n<\/ul>\n

        3.2<\/strong>\u00a0Step 2: Triage<\/strong><\/p>\n

          \n
        • \n

          Reports categorized by priority<\/p>\n<\/li>\n

        • \n

          Emergency\/illegal content prioritized<\/p>\n<\/li>\n<\/ul>\n

          \n
          \n
          <\/div>\n
          <\/div>\n<\/div>\n\n\n\n\n\n\n\n\n\n
          Priority<\/th>\nResponse Time<\/th>\n<\/tr>\n<\/thead>\n
          Emergency (life-threatening)<\/td>\nImmediate (call emergency services first)<\/td>\n<\/tr>\n
          Critical (CSAM, terrorism)<\/td>\nWithin 2 hours<\/td>\n<\/tr>\n
          High (harassment, threats)<\/td>\nWithin 24 hours<\/td>\n<\/tr>\n
          Medium (policy violations)<\/td>\nWithin 48 hours<\/td>\n<\/tr>\n
          Low (spam, minor issues)<\/td>\nWithin 5 days<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

          3.3<\/strong>\u00a0Step 3: Investigation<\/strong><\/p>\n

            \n
          • \n

            Moderators review content in context<\/p>\n<\/li>\n

          • \n

            Additional information may be requested<\/p>\n<\/li>\n

          • \n

            User may be notified (if appropriate)<\/p>\n<\/li>\n<\/ul>\n

            3.4<\/strong>\u00a0Step 4: Action<\/strong><\/p>\n

              \n
            • \n

              Content removed or restricted<\/p>\n<\/li>\n

            • \n

              Account action taken (warning, suspension, termination)<\/p>\n<\/li>\n

            • \n

              User notified of outcome<\/p>\n<\/li>\n<\/ul>\n

              3.5<\/strong>\u00a0Step 5: Appeals<\/strong><\/p>\n

                \n
              • \n

                Affected users may appeal decisions<\/p>\n<\/li>\n

              • \n

                Appeals reviewed by separate team<\/p>\n<\/li>\n<\/ul>\n

                4. Anonymous Reporting<\/h3>\n

                4.1<\/strong>\u00a0You may report violations anonymously:<\/p>\n

                  \n
                • \n

                  No account login required for certain report types<\/p>\n<\/li>\n

                • \n

                  Your identity will not be shared with the reported user<\/p>\n<\/li>\n

                • \n

                  We cannot follow up with you if more information is needed<\/p>\n<\/li>\n<\/ul>\n

                  4.2<\/strong>\u00a0Limitations of anonymous reporting:<\/p>\n

                    \n
                  • \n

                    May carry less weight for certain disputes<\/p>\n<\/li>\n

                  • \n

                    Cannot provide updates on action taken<\/p>\n<\/li>\n

                  • \n

                    May be slower to process<\/p>\n<\/li>\n<\/ul>\n

                    5. Protection for Reporters<\/h3>\n

                    5.1<\/strong>\u00a0Non-Retaliation<\/strong>:<\/p>\n

                      \n
                    • \n

                      Utsav World\u2122 prohibits retaliation against users who report violations in good faith<\/p>\n<\/li>\n

                    • \n

                      Retaliation should be reported immediately<\/p>\n<\/li>\n

                    • \n

                      Those who retaliate face account suspension<\/p>\n<\/li>\n<\/ul>\n

                      5.2<\/strong>\u00a0Confidentiality<\/strong>:<\/p>\n

                        \n
                      • \n

                        Reporter identity is kept confidential to the extent possible<\/p>\n<\/li>\n

                      • \n

                        May be disclosed if required by law<\/p>\n<\/li>\n

                      • \n

                        Never disclosed to the reported user without consent<\/p>\n<\/li>\n<\/ul>\n

                        6. False Reports and Abuse of Reporting<\/h3>\n

                        6.1<\/strong>\u00a0Submitting false or malicious reports is prohibited and may result in:<\/p>\n

                        \n
                        \n
                        <\/div>\n
                        <\/div>\n<\/div>\n\n\n\n\n\n\n\n\n\n
                        Consequence<\/th>\nDescription<\/th>\n<\/tr>\n<\/thead>\n
                        Warning<\/td>\nFirst offense, educational notice<\/td>\n<\/tr>\n
                        Temporary Restriction<\/td>\nLoss of reporting privileges for 30 days<\/td>\n<\/tr>\n
                        Account Suspension<\/td>\nRepeated false reports<\/td>\n<\/tr>\n
                        Permanent Ban<\/td>\nMalicious reporting intended to harm<\/td>\n<\/tr>\n
                        Legal Action<\/td>\nIn cases of defamation or harassment<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

                        6.2<\/strong>\u00a0What is a False Report?<\/strong><\/p>\n

                          \n
                        • \n

                          Reporting content you know is not violating<\/p>\n<\/li>\n

                        • \n

                          Reporting to harass or intimidate<\/p>\n<\/li>\n

                        • \n

                          Submitting multiple baseless reports<\/p>\n<\/li>\n

                        • \n

                          Using reporting to suppress legitimate speech<\/p>\n<\/li>\n<\/ul>\n

                          7. Special Reporting Categories<\/h3>\n

                          7.1 Copyright Infringement (DMCA\/Equivalent)<\/h4>\n

                          7.1.1<\/strong>\u00a0To report copyright infringement, provide:<\/p>\n

                            \n
                          • \n

                            Your contact information<\/p>\n<\/li>\n

                          • \n

                            Description of copyrighted work<\/p>\n<\/li>\n

                          • \n

                            URL of infringing material<\/p>\n<\/li>\n

                          • \n

                            Statement of good faith belief<\/p>\n<\/li>\n

                          • \n

                            Signature (physical or electronic)<\/p>\n<\/li>\n<\/ul>\n

                            7.1.2<\/strong>\u00a0Send to:\u00a0copyright@utsavworld.com<\/p>\n

                            7.1.3<\/strong>\u00a0See separate Copyright Policy for complete DMCA procedures.<\/p>\n

                            7.2 Child Safety<\/h4>\n

                            7.2.1<\/strong>\u00a0Reports of child sexual abuse material (CSAM) are prioritized and:<\/p>\n

                              \n
                            • \n

                              Reviewed within 2 hours<\/p>\n<\/li>\n

                            • \n

                              Reported to appropriate authorities (NCMEC, local police)<\/p>\n<\/li>\n

                            • \n

                              Result in immediate account termination<\/p>\n<\/li>\n

                            • \n

                              Evidence preserved for law enforcement<\/p>\n<\/li>\n<\/ul>\n

                              7.2.2<\/strong>\u00a0Send urgent child safety reports to:\u00a0safety@utsavworld.com<\/p>\n

                              7.3 Impersonation<\/h4>\n

                              7.3.1<\/strong>\u00a0To report impersonation:<\/p>\n

                                \n
                              • \n

                                Provide your official identification<\/p>\n<\/li>\n

                              • \n

                                Link to the impersonating account<\/p>\n<\/li>\n

                              • \n

                                Explain your relationship to the impersonated person\/entity<\/p>\n<\/li>\n<\/ul>\n

                                7.3.2<\/strong>\u00a0Verification may be required for public figures and brands.<\/p>\n

                                8. Grievance Officer (India)<\/h3>\n

                                8.1<\/strong>\u00a0In compliance with the Information Technology Rules, 2021, Utsav World\u2122 has appointed a Grievance Officer:<\/p>\n

                                \n
                                \n
                                <\/div>\n
                                <\/div>\n<\/div>\n\n\n\n\n\n\n\n\n
                                Detail<\/th>\nInformation<\/th>\n<\/tr>\n<\/thead>\n
                                Name<\/td>\n[Name]<\/td>\n<\/tr>\n
                                Email<\/td>\ngrievance@utsavworld.com<\/td>\n<\/tr>\n
                                Address<\/td>\n[Registered Address]<\/td>\n<\/tr>\n
                                Response Time<\/td>\n24 hours acknowledgment, 15 days resolution<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

                                8.2<\/strong>\u00a0The Grievance Officer handles complaints regarding:<\/p>\n

                                  \n
                                • \n

                                  Content violations<\/p>\n<\/li>\n

                                • \n

                                  Account issues<\/p>\n<\/li>\n

                                • \n

                                  Platform functionality<\/p>\n<\/li>\n

                                • \n

                                  User disputes<\/p>\n<\/li>\n<\/ul>\n

                                  9. Data Retention for Reports<\/h3>\n

                                  9.1<\/strong>\u00a0When you submit a report, we retain:<\/p>\n

                                    \n
                                  • \n

                                    Report details and evidence<\/p>\n<\/li>\n

                                  • \n

                                    Your contact information (if provided)<\/p>\n<\/li>\n

                                  • \n

                                    Communications related to the report<\/p>\n<\/li>\n

                                  • \n

                                    Action taken<\/p>\n<\/li>\n<\/ul>\n

                                    9.2<\/strong>\u00a0Retention period:<\/p>\n

                                      \n
                                    • \n

                                      Standard reports: 1 year<\/p>\n<\/li>\n

                                    • \n

                                      Legal\/illegal content: As required by law<\/p>\n<\/li>\n

                                    • \n

                                      CSAM reports: Indefinitely for law enforcement purposes<\/p>\n<\/li>\n<\/ul>\n

                                      10. Transparency<\/h3>\n

                                      10.1<\/strong>\u00a0Utsav World\u2122 publishes aggregate data on reports in our Transparency Reports, including:<\/p>\n

                                        \n
                                      • \n

                                        Number of reports received<\/p>\n<\/li>\n

                                      • \n

                                        Types of violations<\/p>\n<\/li>\n

                                      • \n

                                        Action rates<\/p>\n<\/li>\n

                                      • \n

                                        Geographic data<\/p>\n<\/li>\n

                                      • \n

                                        Response times<\/p>\n<\/li>\n<\/ul>\n

                                        \n

                                        Part C: Jurisdiction-Specific Addendums<\/h2>\n

                                        India Addendum<\/h3>\n

                                        IT Rules, 2021<\/strong>:<\/p>\n

                                          \n
                                        • \n

                                          Grievance Officer must acknowledge complaint within 24 hours<\/p>\n<\/li>\n

                                        • \n

                                          Resolution within 15 days<\/p>\n<\/li>\n

                                        • \n

                                          Monthly compliance reports<\/p>\n<\/li>\n

                                        • \n

                                          Nodal Contact Person for coordination with law enforcement<\/p>\n<\/li>\n<\/ul>\n

                                          Intermediary Guidelines<\/strong>: Due diligence requires removing certain content upon actual knowledge.<\/p>\n

                                          UK\/EU Addendum<\/h3>\n

                                          Digital Services Act (EU)<\/strong>\u00a0:<\/p>\n

                                            \n
                                          • \n

                                            Notice and action mechanisms required<\/p>\n<\/li>\n

                                          • \n

                                            Statement of reasons for content restrictions<\/p>\n<\/li>\n

                                          • \n

                                            Internal complaint-handling system<\/p>\n<\/li>\n

                                          • \n

                                            Out-of-court dispute settlement<\/p>\n<\/li>\n<\/ul>\n

                                            Online Safety Act (UK)<\/strong>\u00a0:<\/p>\n

                                              \n
                                            • \n

                                              User reporting must be accessible<\/p>\n<\/li>\n

                                            • \n

                                              Complaints about illegal content prioritized<\/p>\n<\/li>\n<\/ul>\n

                                              US Addendum<\/h3>\n

                                              Section 230<\/strong>: Protects good faith moderation decisions.<\/p>\n

                                              DMCA<\/strong>: Statutory requirements for copyright complaints.<\/p>\n","protected":false},"excerpt":{"rendered":"

                                              Module:\u00a0Governance & Enforcement (Utsav World\u2122 \/ Utsav Messenger\u2122) Document Type:\u00a0Hybrid \u2014 Plain English + Legal Reinforcement Trademark: Utsav World\u2122 and Utsav Messenger\u2122 are trademarks of…<\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[261],"glossaries":[],"doc_tag":[31],"knowledge_base":[199],"class_list":["post-3393","docs","type-docs","status-publish","hentry","doc_category-government-enforcement","doc_tag-policy","knowledge_base-policy-hub"],"year_month":"2026-04","word_count":950,"total_views":"63","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"MyMahotsav Admin","author_nicename":"support-team","author_url":"https:\/\/mymahotsav.com\/knowledgebase\/author\/support-team\/"},"doc_category_info":[{"term_name":"Government & Enforcement","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/policy-hub\/government-enforcement\/"}],"doc_tag_info":[{"term_name":"Policy","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs-tag\/policy\/"}],"yoast_head":"\nReporting Violations and Abuse Policy | Utsav World. - MyMahotsav<\/title>\n<meta name=\"description\" content=\"Learn how to report violations, harassment, and illegal content on Utsav World\u2122. 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