{"id":3408,"date":"2026-03-03T13:17:29","date_gmt":"2026-03-03T13:17:29","guid":{"rendered":"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&p=3408"},"modified":"2026-03-03T13:17:29","modified_gmt":"2026-03-03T13:17:29","password":"","slug":"account-suspension-termination-policy","status":"publish","type":"docs","link":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/policy-hub\/government-enforcement\/account-suspension-termination-policy\/","title":{"rendered":"Account Suspension & Termination Policy"},"content":{"rendered":"

Module:<\/strong>\u00a0Governance & Enforcement (Utsav World\u2122 \/ Utsav Messenger\u2122)
\nDocument Type:<\/strong>\u00a0Hybrid \u2014 Plain English + Legal Reinforcement
\nTrademark:<\/strong>\u00a0Utsav World\u2122 and Utsav Messenger\u2122 are trademarks of MyMahotsav Futuretech Ltd
\nEffective Date:<\/strong>\u00a024th February 2026
\nVersion:<\/strong>\u00a01.0<\/p>\n

\n

Part A: Plain English Summary<\/h2>\n

When Accounts Are Suspended or Terminated<\/h3>\n

We want everyone to enjoy Utsav World\u2122, but sometimes users don’t follow the rules. This policy explains when and why accounts may be suspended or permanently removed.<\/p>\n

The Simple Truth<\/h3>\n
    \n
  • \n

    Suspension is temporary<\/strong>: Like a timeout\u2014you lose access for a period, then can return.<\/p>\n<\/li>\n

  • \n

    Termination is permanent<\/strong>: Your account is gone and you can’t come back.<\/p>\n<\/li>\n

  • \n

    We don’t take this lightly<\/strong>: Account actions are serious and reviewed carefully.<\/p>\n<\/li>\n

  • \n

    You’ll get notice<\/strong>: We’ll tell you why and how to appeal (except in extreme cases).<\/p>\n<\/li>\n

  • \n

    Severe violations = immediate termination<\/strong>: Some things (CSAM, terrorism) result in immediate permanent ban.<\/p>\n<\/li>\n<\/ul>\n

    \n

    Part B: Legal Terms and Conditions<\/h2>\n

    1. Types of Account Actions<\/h3>\n
    \n
    \n
    <\/div>\n
    <\/div>\n<\/div>\n\n\n\n\n\n\n\n\n\n
    Action<\/th>\nDescription<\/th>\nDuration<\/th>\n<\/tr>\n<\/thead>\n
    Warning<\/td>\nNotification of violation<\/td>\nNo access restriction<\/td>\n<\/tr>\n
    Feature Restriction<\/td>\nLimited functionality (can’t post, comment)<\/td>\n1-30 days<\/td>\n<\/tr>\n
    Temporary Suspension<\/td>\nFull account lock<\/td>\n1-30 days<\/td>\n<\/tr>\n
    Extended Suspension<\/td>\nLonger suspension<\/td>\n31-365 days<\/td>\n<\/tr>\n
    Permanent Termination<\/td>\nAccount permanently closed<\/td>\nForever<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

    2. Grounds for Account Action<\/h3>\n

    2.1 Content Violations<\/h4>\n

    Account action may be taken for posting prohibited content:<\/p>\n

    \n
    \n
    <\/div>\n
    <\/div>\n<\/div>\n\n\n\n\n\n\n\n\n
    Violation Level<\/th>\nExamples<\/th>\nTypical Action<\/th>\n<\/tr>\n<\/thead>\n
    Minor<\/td>\nFirst-time policy violation<\/td>\nWarning<\/td>\n<\/tr>\n
    Moderate<\/td>\nRepeated minor violations<\/td>\n7-day suspension<\/td>\n<\/tr>\n
    Serious<\/td>\nHate speech, harassment<\/td>\n30-day suspension<\/td>\n<\/tr>\n
    Severe<\/td>\nCSAM, terrorism, threats<\/td>\nImmediate termination<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

    2.2 Behavior Violations<\/h4>\n
    \n
    \n
    <\/div>\n
    <\/div>\n<\/div>\n\n\n\n\n\n\n\n\n\n
    Violation<\/th>\nTypical Action<\/th>\n<\/tr>\n<\/thead>\n
    Harassing others<\/td>\nWarning \u2192 7-day \u2192 30-day \u2192 termination<\/td>\n<\/tr>\n
    Impersonation<\/td>\nImmediate suspension until verified<\/td>\n<\/tr>\n
    Spamming<\/td>\nWarning \u2192 feature restriction \u2192 termination<\/td>\n<\/tr>\n
    Ban evasion<\/td>\nImmediate termination<\/td>\n<\/tr>\n
    Coordinated inauthentic behavior<\/td>\nImmediate termination<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

    2.3 Platform Integrity<\/h4>\n
    \n
    \n
    <\/div>\n
    <\/div>\n<\/div>\n\n\n\n\n\n\n\n\n
    Violation<\/th>\nTypical Action<\/th>\n<\/tr>\n<\/thead>\n
    Fake accounts<\/td>\nTermination without warning<\/td>\n<\/tr>\n
    Selling accounts<\/td>\nTermination<\/td>\n<\/tr>\n
    Automated activity<\/td>\nFeature restriction \u2192 termination<\/td>\n<\/tr>\n
    Manipulating metrics<\/td>\nWarning \u2192 restriction \u2192 termination<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

    2.4 Legal Violations<\/h4>\n
    \n
    \n
    <\/div>\n
    <\/div>\n<\/div>\n\n\n\n\n\n\n\n
    Violation<\/th>\nAction<\/th>\n<\/tr>\n<\/thead>\n
    Court order requiring account closure<\/td>\nTermination<\/td>\n<\/tr>\n
    Law enforcement request<\/td>\nSuspension pending investigation<\/td>\n<\/tr>\n
    Illegal activity on platform<\/td>\nImmediate termination + reporting<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

    3. Suspension Process<\/h3>\n

    3.1<\/strong>\u00a0Before Suspension<\/strong>\u00a0(except emergency cases):<\/p>\n

      \n
    • \n

      Warning(s) typically issued first<\/p>\n<\/li>\n

    • \n

      Opportunity to correct behavior<\/p>\n<\/li>\n

    • \n

      Notice of potential suspension<\/p>\n<\/li>\n<\/ul>\n

      3.2<\/strong>\u00a0During Suspension<\/strong>:<\/p>\n

        \n
      • \n

        Cannot log in to account<\/p>\n<\/li>\n

      • \n

        Content may be hidden<\/p>\n<\/li>\n

      • \n

        Messages not delivered<\/p>\n<\/li>\n

      • \n

        Cannot create new accounts<\/p>\n<\/li>\n<\/ul>\n

        3.3<\/strong>\u00a0After Suspension<\/strong>:<\/p>\n

          \n
        • \n

          Account restored automatically after period ends<\/p>\n<\/li>\n

        • \n

          Strike remains on record<\/p>\n<\/li>\n

        • \n

          Further violations lead to longer suspension<\/p>\n<\/li>\n<\/ul>\n

          4. Termination Process<\/h3>\n

          4.1<\/strong>\u00a0Termination may occur:<\/strong><\/p>\n

            \n
          • \n

            After repeated violations<\/p>\n<\/li>\n

          • \n

            For severe single violations<\/p>\n<\/li>\n

          • \n

            Upon legal requirement<\/p>\n<\/li>\n

          • \n

            At our discretion with 30 days’ notice<\/p>\n<\/li>\n<\/ul>\n

            4.2<\/strong>\u00a0Upon Termination<\/strong>:<\/p>\n

              \n
            • \n

              Account permanently closed<\/p>\n<\/li>\n

            • \n

              Username may be released<\/p>\n<\/li>\n

            • \n

              Content removed or hidden<\/p>\n<\/li>\n

            • \n

              Cannot create new account<\/p>\n<\/li>\n

            • \n

              Final payout (if applicable) within 90 days<\/p>\n<\/li>\n<\/ul>\n

              4.3<\/strong>\u00a0Notice of Termination<\/strong>:<\/p>\n

                \n
              • \n

                Email notification<\/p>\n<\/li>\n

              • \n

                Reason for termination<\/p>\n<\/li>\n

              • \n

                Appeal rights<\/p>\n<\/li>\n

              • \n

                Data download information<\/p>\n<\/li>\n<\/ul>\n

                5. Emergency Suspensions<\/h3>\n

                5.1<\/strong>\u00a0In rare cases, we may suspend accounts immediately without notice when:<\/p>\n

                  \n
                • \n

                  There is imminent threat of harm<\/p>\n<\/li>\n

                • \n

                  Account is compromised<\/p>\n<\/li>\n

                • \n

                  Required by law enforcement<\/p>\n<\/li>\n

                • \n

                  CSAM or terrorism content detected<\/p>\n<\/li>\n<\/ul>\n

                  5.2<\/strong>\u00a0Post-suspension notice provided within 24 hours.<\/p>\n

                  6. Repeat Infringement<\/h3>\n

                  6.1<\/strong>\u00a0Strike System<\/strong>:<\/p>\n

                  \n
                  \n
                  <\/div>\n
                  <\/div>\n<\/div>\n\n\n\n\n\n\n\n\n\n
                  Strike<\/th>\nConsequence<\/th>\n<\/tr>\n<\/thead>\n
                  1st Strike<\/td>\nWarning<\/td>\n<\/tr>\n
                  2nd Strike<\/td>\n7-day suspension<\/td>\n<\/tr>\n
                  3rd Strike<\/td>\n30-day suspension<\/td>\n<\/tr>\n
                  4th Strike<\/td>\n90-day suspension<\/td>\n<\/tr>\n
                  5th Strike<\/td>\nPermanent termination<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

                  6.2<\/strong>\u00a0Strikes expire after:<\/p>\n

                    \n
                  • \n

                    1 year for minor violations<\/p>\n<\/li>\n

                  • \n

                    3 years for moderate violations<\/p>\n<\/li>\n

                  • \n

                    Never for severe violations<\/p>\n<\/li>\n<\/ul>\n

                    7. Appeals<\/h3>\n

                    7.1<\/strong>\u00a0Users may appeal suspensions and terminations through the Appeal and Review Process.<\/p>\n

                    7.2<\/strong>\u00a0Appeals must be submitted within 30 days.<\/p>\n

                    7.3<\/strong>\u00a0During appeal:<\/p>\n

                      \n
                    • \n

                      Account remains suspended pending decision<\/p>\n<\/li>\n

                    • \n

                      Emergency appeals expedited<\/p>\n<\/li>\n<\/ul>\n

                      8. Multiple Accounts<\/h3>\n

                      8.1<\/strong>\u00a0Creating new accounts to evade suspension or termination:<\/p>\n

                        \n
                      • \n

                        Is prohibited (ban evasion)<\/p>\n<\/li>\n

                      • \n

                        Results in immediate termination of new account<\/p>\n<\/li>\n

                      • \n

                        May extend original suspension<\/p>\n<\/li>\n

                      • \n

                        May result in IP\/device bans<\/p>\n<\/li>\n<\/ul>\n

                        9. Account Recovery<\/h3>\n

                        9.1<\/strong>\u00a0If your account is suspended and you believe it was hacked:<\/p>\n

                          \n
                        • \n

                          Contact\u00a0account-recovery@utsavworld.com<\/p>\n<\/li>\n

                        • \n

                          Provide identity verification<\/p>\n<\/li>\n

                        • \n

                          We will investigate<\/p>\n<\/li>\n<\/ul>\n

                          9.2<\/strong>\u00a0Compromised accounts may be temporarily frozen to prevent damage.<\/p>\n

                          10. Data Access After Termination<\/h3>\n

                          10.1<\/strong>\u00a0After termination, you may:<\/p>\n

                            \n
                          • \n

                            Download your data within 30 days (GDPR rights)<\/p>\n<\/li>\n

                          • \n

                            Request data deletion confirmation<\/p>\n<\/li>\n<\/ul>\n

                            10.2<\/strong>\u00a0Some data may be retained:<\/p>\n

                              \n
                            • \n

                              For legal compliance<\/p>\n<\/li>\n

                            • \n

                              For safety investigations<\/p>\n<\/li>\n

                            • \n

                              In backups (up to 90 days)<\/p>\n<\/li>\n<\/ul>\n

                              11. Notification to Third Parties<\/h3>\n

                              11.1<\/strong>\u00a0Utsav World\u2122 may notify:<\/p>\n

                                \n
                              • \n

                                Law enforcement of illegal activity<\/p>\n<\/li>\n

                              • \n

                                Other platforms of ban evasion<\/p>\n<\/li>\n

                              • \n

                                Payment partners of monetization termination<\/p>\n<\/li>\n<\/ul>\n

                                \n

                                Part C: Jurisdiction-Specific Addendums<\/h2>\n

                                India Addendum<\/h3>\n

                                IT Rules, 2021<\/strong>:<\/p>\n

                                  \n
                                • \n

                                  Users must be given notice before account termination (except emergency)<\/p>\n<\/li>\n

                                • \n

                                  Opportunity to be heard required<\/p>\n<\/li>\n

                                • \n

                                  Grievance Officer handles account disputes<\/p>\n<\/li>\n<\/ul>\n

                                  EU Addendum<\/h3>\n

                                  GDPR<\/strong>: Right to data portability applies even after termination (for 30 days).<\/p>\n

                                  Digital Services Act<\/strong>: Statement of reasons required for account restrictions.<\/p>\n

                                  UK Addendum<\/h3>\n

                                  Online Safety Act<\/strong>: User identity verification requirements may apply.<\/p>\n

                                  US Addendum<\/h3>\n

                                  No specific account termination laws<\/strong>, but contract law governs.<\/p>\n","protected":false},"excerpt":{"rendered":"

                                  Module:\u00a0Governance & Enforcement (Utsav World\u2122 \/ Utsav Messenger\u2122) Document Type:\u00a0Hybrid \u2014 Plain English + Legal Reinforcement Trademark:\u00a0Utsav World\u2122 and Utsav Messenger\u2122 are trademarks of MyMahotsav…<\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[261],"glossaries":[],"doc_tag":[240,31],"knowledge_base":[199],"class_list":["post-3408","docs","type-docs","status-publish","hentry","doc_category-government-enforcement","doc_tag-guideline","doc_tag-policy","knowledge_base-policy-hub"],"year_month":"2026-04","word_count":719,"total_views":"59","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"MyMahotsav Admin","author_nicename":"support-team","author_url":"https:\/\/mymahotsav.com\/knowledgebase\/author\/support-team\/"},"doc_category_info":[{"term_name":"Government & Enforcement","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/policy-hub\/government-enforcement\/"}],"doc_tag_info":[{"term_name":"Guideline","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs-tag\/guideline\/"},{"term_name":"Policy","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs-tag\/policy\/"}],"yoast_head":"\nAccount Suspension and Termination Policy | Utsav Word - MyMahotsav<\/title>\n<meta name=\"description\" content=\"Complete policy on account suspensions and terminations on Utsav World\u2122. 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