{"id":3442,"date":"2026-03-04T07:47:18","date_gmt":"2026-03-04T07:47:18","guid":{"rendered":"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&p=3442"},"modified":"2026-03-04T07:47:18","modified_gmt":"2026-03-04T07:47:18","password":"","slug":"reporting-listing-violations-abuse-process","status":"publish","type":"docs","link":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/policy-hub\/mandirs-and-purohits\/reporting-listing-violations-abuse-process\/","title":{"rendered":"Reporting Listing Violations & Abuse Process"},"content":{"rendered":"

Module:<\/strong>\u00a0Common (Utsav Mandirs\u2122 & Utsav Listings\u2122)
\nDocument Type:<\/strong>\u00a0Hybrid \u2014 Plain English + Legal Reinforcement
\nTrademark:<\/strong> Utsav Mandirs\u2122 and Utsav Listings\u2122 are trademarks of MyMahotsav Futuretech Ltd
\nEffective Date:<\/strong>\u00a024th February 2026
\nVersion:<\/strong>\u00a01.0<\/p>\n

\n

Part A: Plain English Summary<\/h2>\n

How to Report Problems<\/h3>\n

If you see something on our directories that shouldn’t be there\u2014a fake listing, inappropriate content, copyright violation, or anything else\u2014please report it. This policy explains how.<\/p>\n

The Simple Truth<\/h3>\n
    \n
  • \n

    Easy reporting<\/strong>: Use the “Report” button on any listing, review, or profile.<\/p>\n<\/li>\n

  • \n

    You can report anonymously<\/strong>: Your identity won’t be revealed to the person you’re reporting (unless required by law).<\/p>\n<\/li>\n

  • \n

    We investigate<\/strong>: Our team reviews reports and takes appropriate action.<\/p>\n<\/li>\n

  • \n

    False reports hurt everyone<\/strong>: Don’t use reporting to harass others\u2014it wastes resources and can get your account restricted.<\/p>\n<\/li>\n

  • \n

    Emergency? Call local authorities first<\/strong>: If someone is in immediate danger, contact emergency services before reporting to us.<\/p>\n<\/li>\n<\/ul>\n

    \n

    Part B: Legal Terms and Conditions<\/h2>\n

    1. What Can Be Reported<\/h3>\n

    You can report violations related to:<\/p>\n

    \n
    \n
    <\/div>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n
    Category<\/th>\nExamples<\/th>\n<\/tr>\n<\/thead>\n
    Fake Listings<\/td>\nListings for non-existent businesses, impersonation<\/td>\n<\/tr>\n
    Inaccurate Information<\/td>\nWrong addresses, phone numbers, services<\/td>\n<\/tr>\n
    Prohibited Content<\/td>\nHate speech, illegal activities, adult content<\/td>\n<\/tr>\n
    Intellectual Property<\/td>\nCopyright infringement, trademark misuse<\/td>\n<\/tr>\n
    Spam<\/td>\nRepetitive or irrelevant listings<\/td>\n<\/tr>\n
    Fraud<\/td>\nScams, deceptive practices<\/td>\n<\/tr>\n
    Reviews<\/td>\nFake reviews, harassment in reviews<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

    <\/h3>\n

    2. How to Report<\/h3>\n

    2.1 In-App Reporting<\/h4>\n
    \n
    \n
    <\/div>\n<\/div>\n\n\n\n\n\n\n\n
    Platform<\/th>\nReporting Method<\/th>\n<\/tr>\n<\/thead>\n
    Utsav Mandirs\u2122<\/td>\nListing page \u2192 Report Listing<\/td>\n<\/tr>\n
    Utsav Listings\u2122<\/td>\nListing page \u2192 Report Listing<\/td>\n<\/tr>\n
    Reviews<\/td>\nOn review \u2192 Report Review<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

    2.2 Web Forms<\/h4>\n

    For complex reports or if in-app reporting isn’t working:<\/p>\n

    \n
    \n
    <\/div>\n<\/div>\n\n\n\n\n\n\n\n\n
    Report Type<\/th>\nContact<\/th>\n<\/tr>\n<\/thead>\n
    General Abuse<\/td>\nabuse@utsavmandirs.com<\/td>\n<\/tr>\n
    Copyright<\/td>\ncopyright@mymahotsav.com<\/td>\n<\/tr>\n
    Fake Listings<\/td>\nfraud@utsavlistings.com<\/td>\n<\/tr>\n
    Grievance Officer (India)<\/td>\ngrievance@mymahotsav.com<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

    2.3 What to Include<\/h4>\n

    When reporting, please provide:<\/p>\n

      \n
    • \n

      URL of the listing or content<\/p>\n<\/li>\n

    • \n

      Description of violation<\/p>\n<\/li>\n

    • \n

      Your relationship to the content<\/p>\n<\/li>\n

    • \n

      Any supporting evidence (screenshots)<\/p>\n<\/li>\n

    • \n

      Your contact information (optional for anonymous)<\/p>\n<\/li>\n<\/ul>\n

      3. Reporting Process<\/h3>\n

      3.1<\/strong>\u00a0Step 1: Submission<\/strong><\/p>\n

        \n
      • \n

        Report submitted through available channels<\/p>\n<\/li>\n

      • \n

        Automated acknowledgment sent within 1 hour<\/p>\n<\/li>\n<\/ul>\n

        3.2<\/strong>\u00a0Step 2: Triage<\/strong><\/p>\n

        \n
        \n
        <\/div>\n
        <\/div>\n<\/div>\n\n\n\n\n\n\n\n\n\n
        Priority<\/th>\nResponse Time<\/th>\n<\/tr>\n<\/thead>\n
        Emergency (life-threatening)<\/td>\nImmediate (call emergency services first)<\/td>\n<\/tr>\n
        Critical (illegal content)<\/td>\nWithin 4 hours<\/td>\n<\/tr>\n
        High (fraud, impersonation)<\/td>\nWithin 24 hours<\/td>\n<\/tr>\n
        Medium (policy violations)<\/td>\nWithin 48 hours<\/td>\n<\/tr>\n
        Low (minor inaccuracies)<\/td>\nWithin 5 days<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

        3.3<\/strong>\u00a0Step 3: Investigation<\/strong><\/p>\n

          \n
        • \n

          Moderators review content in context<\/p>\n<\/li>\n

        • \n

          Additional information may be requested<\/p>\n<\/li>\n<\/ul>\n

          3.4<\/strong>\u00a0Step 4: Action<\/strong><\/p>\n

            \n
          • \n

            Listing removed or edited<\/p>\n<\/li>\n

          • \n

            Account action taken (warning, suspension)<\/p>\n<\/li>\n

          • \n

            User notified of outcome<\/p>\n<\/li>\n<\/ul>\n

            4. Anonymous Reporting<\/h3>\n

            4.1<\/strong>\u00a0You may report violations anonymously:<\/p>\n

              \n
            • \n

              No account required for certain report types<\/p>\n<\/li>\n

            • \n

              Your identity will not be shared with the reported user<\/p>\n<\/li>\n

            • \n

              We cannot follow up with you if more information is needed<\/p>\n<\/li>\n<\/ul>\n

              5. Protection for Reporters<\/h3>\n

              5.1<\/strong>\u00a0Non-Retaliation<\/strong>:<\/p>\n

                \n
              • \n

                We prohibit retaliation against users who report violations in good faith<\/p>\n<\/li>\n

              • \n

                Retaliation should be reported immediately<\/p>\n<\/li>\n

              • \n

                Those who retaliate face account suspension<\/p>\n<\/li>\n<\/ul>\n

                5.2<\/strong>\u00a0Confidentiality<\/strong>:<\/p>\n

                  \n
                • \n

                  Reporter identity is kept confidential to the extent possible<\/p>\n<\/li>\n

                • \n

                  Never disclosed to the reported user without consent<\/p>\n<\/li>\n<\/ul>\n

                  6. False Reports<\/h3>\n

                  6.1<\/strong>\u00a0Submitting false or malicious reports is prohibited and may result in:<\/p>\n

                  \n
                  \n
                  <\/div>\n
                  <\/div>\n<\/div>\n\n\n\n\n\n\n\n\n
                  Consequence<\/th>\nDescription<\/th>\n<\/tr>\n<\/thead>\n
                  Warning<\/td>\nFirst offense, educational notice<\/td>\n<\/tr>\n
                  Temporary Restriction<\/td>\nLoss of reporting privileges for 30 days<\/td>\n<\/tr>\n
                  Account Suspension<\/td>\nRepeated false reports<\/td>\n<\/tr>\n
                  Permanent Ban<\/td>\nMalicious reporting intended to harm<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

                  7. Grievance Officer (India)<\/h3>\n

                  7.1<\/strong>\u00a0In compliance with the Information Technology Rules, 2021:<\/p>\n

                  \n
                  \n
                  <\/div>\n
                  <\/div>\n<\/div>\n\n\n\n\n\n\n\n
                  Detail<\/th>\nInformation<\/th>\n<\/tr>\n<\/thead>\n
                  Grievance Officer<\/td>\n[Name]<\/td>\n<\/tr>\n
                  Email<\/td>\ngrievance@mymahotsav.com<\/td>\n<\/tr>\n
                  Response Time<\/td>\n24 hours acknowledgment, 15 days resolution<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n
                  \n

                  Part C: Jurisdiction-Specific Addendums<\/h2>\n

                  India Addendum<\/h3>\n

                  IT Rules, 2021<\/strong>: Grievance Officer must acknowledge complaint within 24 hours and resolve within 15 days.<\/p>\n

                  UK\/EU Addendum<\/h3>\n

                  Digital Services Act<\/strong>: Notice and action mechanisms required. Users must have access to internal complaint-handling system.<\/p>\n","protected":false},"excerpt":{"rendered":"

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