{"id":3682,"date":"2026-03-06T09:46:46","date_gmt":"2026-03-06T09:46:46","guid":{"rendered":"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&p=3682"},"modified":"2026-03-06T09:46:46","modified_gmt":"2026-03-06T09:46:46","password":"","slug":"astrology-grievance-redressal-consumer-complaint-policy","status":"publish","type":"docs","link":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/policy-hub\/astrology\/astrology-grievance-redressal-consumer-complaint-policy\/","title":{"rendered":"Astrology Grievance Redressal & Consumer Complaint Policy"},"content":{"rendered":"

Module:<\/strong>\u00a0Utsav Jyotish\u2122 (Governance)
\nDocument Type:<\/strong>\u00a0Policy
\nTrademark:<\/strong> Utsav Jyotish\u2122 is a trademark of MyMahotsav Futuretech Ltd
\nEffective Date:<\/strong>\u00a024th February 2026
\nVersion:<\/strong>\u00a01.0<\/p>\n

\n

Part A: Plain English Summary<\/h2>\n

How to Raise Concerns and Get Help<\/h3>\n

We’re committed to resolving issues fairly and promptly. This policy explains how to file a complaint and what to expect.<\/p>\n

The Simple Truth<\/h3>\n
    \n
  • \n

    Talk to the Provider First<\/strong>: For issues with an astrologer or seller, contact them directly first.<\/p>\n<\/li>\n

  • \n

    Escalate to Us<\/strong>: If not resolved, we’ll step in to mediate.<\/p>\n<\/li>\n

  • \n

    Grievance Officer (India)<\/strong>\u00a0: For Indian users, a designated officer handles complaints\u00a0.<\/p>\n<\/li>\n

  • \n

    Timely Responses<\/strong>: We acknowledge complaints within 24 hours and aim to resolve within 15 days\u00a0.<\/p>\n<\/li>\n

  • \n

    Appeals<\/strong>: If you’re unhappy with our decision, you may have further rights.<\/p>\n<\/li>\n<\/ul>\n

    \n

    Part B: Grievance Process<\/h2>\n

    1. WHO CAN FILE A COMPLAINT<\/h3>\n

    1.1<\/strong>\u00a0Any User who has a concern regarding:<\/p>\n

      \n
    • \n

      Services provided by an Astrologer<\/p>\n<\/li>\n

    • \n

      Products purchased from a Seller<\/p>\n<\/li>\n

    • \n

      Platform functionality or billing issues<\/p>\n<\/li>\n

    • \n

      Potential violation of Terms or policies<\/p>\n<\/li>\n<\/ul>\n

      2. COMPLAINT PROCESS<\/h3>\n

      Step 1: Direct Resolution<\/strong><\/p>\n

        \n
      • \n

        For astrologer issues: Contact the astrologer directly through the Platform<\/p>\n<\/li>\n

      • \n

        For seller issues: Contact the seller directly<\/p>\n<\/li>\n

      • \n

        Attempt to resolve within [7] days<\/p>\n<\/li>\n<\/ul>\n

        Step 2: Platform Mediation<\/strong><\/p>\n

          \n
        • \n

          If direct resolution fails, email\u00a0complaints@utsavjyotish.com\u00a0with:<\/p>\n

            \n
          • \n

            Your name and account email<\/p>\n<\/li>\n

          • \n

            Description of the issue<\/p>\n<\/li>\n

          • \n

            Steps already taken to resolve<\/p>\n<\/li>\n

          • \n

            Any supporting evidence (screenshots, receipts)<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

            Step 3: Investigation<\/strong><\/p>\n

              \n
            • \n

              We will acknowledge receipt within 24 hours<\/p>\n<\/li>\n

            • \n

              Investigate within [7] business days<\/p>\n<\/li>\n

            • \n

              Provide written decision<\/p>\n<\/li>\n<\/ul>\n

              Step 4: Escalation<\/strong><\/p>\n

                \n
              • \n

                If unsatisfied, you may request review by a senior officer<\/p>\n<\/li>\n<\/ul>\n

                3. GRIEVANCE OFFICER (INDIA)<\/h3>\n

                3.1<\/strong>\u00a0In compliance with the Information Technology Rules, 2021, we have appointed a Grievance Officer\u00a0:<\/p>\n

                \n
                \n
                <\/div>\n
                <\/div>\n<\/div>\n\n\n\n\n\n\n\n
                Detail<\/th>\nInformation<\/th>\n<\/tr>\n<\/thead>\n
                Name<\/td>\n[Name]<\/td>\n<\/tr>\n
                Email<\/td>\ngrievance@utsavjyotish.com<\/td>\n<\/tr>\n
                Response Time<\/td>\n24 hours acknowledgment, 15 days resolution<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

                3.2<\/strong>\u00a0The Grievance Officer addresses complaints regarding:<\/p>\n

                  \n
                • \n

                  Content violations<\/p>\n<\/li>\n

                • \n

                  Account issues<\/p>\n<\/li>\n

                • \n

                  Platform functionality<\/p>\n<\/li>\n

                • \n

                  User disputes<\/p>\n<\/li>\n<\/ul>\n

                  4. CONSUMER FORUMS (INDIA)<\/h3>\n

                  4.1<\/strong>\u00a0If you are unsatisfied with our resolution, you may approach the appropriate consumer forum under the Consumer Protection Act, 2019.<\/p>\n

                  5. RECORD KEEPING<\/h3>\n

                  5.1<\/strong>\u00a0We maintain records of all complaints and their resolution for [3 years] as required by law<\/p>\n","protected":false},"excerpt":{"rendered":"

                  Module:\u00a0Utsav Jyotish\u2122 (Governance) Document Type:\u00a0Policy Trademark: Utsav Jyotish\u2122 is a trademark of MyMahotsav Futuretech Ltd Effective Date:\u00a024th February 2026 Version:\u00a01.0 Part A: Plain English Summary…<\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[216],"glossaries":[],"doc_tag":[80,31,262],"knowledge_base":[199],"class_list":["post-3682","docs","type-docs","status-publish","hentry","doc_category-astrology","doc_tag-agreement","doc_tag-policy","doc_tag-process","knowledge_base-policy-hub"],"year_month":"2026-04","word_count":325,"total_views":"55","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"MyMahotsav Admin","author_nicename":"support-team","author_url":"https:\/\/mymahotsav.com\/knowledgebase\/author\/support-team\/"},"doc_category_info":[{"term_name":"Astrology","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/astrology\/"}],"doc_tag_info":[{"term_name":"Agreement","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs-tag\/agreement\/"},{"term_name":"Policy","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs-tag\/policy\/"},{"term_name":"Process","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs-tag\/process\/"}],"yoast_head":"\nAstrology Grievance Redressal | Utsav Jyotish - MyMahotsav<\/title>\n<meta name=\"description\" content=\"Complete grievance redressal and consumer complaint policy for Utsav Jyotish\u2122. 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