{"id":6463,"date":"2026-08-17T17:04:10","date_gmt":"2026-08-17T16:04:10","guid":{"rendered":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/non-knowledgebase\/uncategorized\/rating-reviewing-and-updating-your-profile\/"},"modified":"2026-08-22T08:39:56","modified_gmt":"2026-08-22T07:39:56","password":"","slug":"rating-reviewing-and-updating-your-profile","status":"publish","type":"docs","link":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/utsav-pass\/managing-your-bookings-tickets\/rating-reviewing-and-updating-your-profile\/","title":{"rendered":"Rating, reviewing and updating your profile"},"content":{"rendered":"<div style=\"background:#f3f0fb;border-left:4px solid #7c5cbf;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#128100; <strong>Who this is for<\/strong><br \/>Any signed-in MyMahotsav member who uses Utsav Pass for events, tickets and bookings, and wants to tidy up the details on their Utsav Pass profile or leave a review of an event they attended. No organiser or host permissions are needed &mdash; a normal member account is enough.<\/div>\n<h2>Quick answer<\/h2>\n<p><strong>Your Utsav Pass profile lives on Utsav Pass &gt; Events &amp; Tickets Dashboard, which opens on Edit Profile: change your first name, last name, email, website and profile picture there, then select Save Changes. Utsav Pass does not use star ratings &mdash; to review an event you attended, open that event&rsquo;s page, scroll to the Responses box at the bottom, write your review and select Publish.<\/strong><\/p>\n<figure style=\"margin:28px 0 42px;\">\n<figure style=\"margin:28px 0 42px;\"><iframe src=\"https:\/\/www.youtube-nocookie.com\/embed\/4zW7qScNosI\" title=\"Video walkthrough\" style=\"width:100%;aspect-ratio:16\/9;border:0;border-radius:10px;box-shadow:0 5px 25px rgba(0,0,0,0.12);display:block;\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen loading=\"lazy\"><\/iframe><\/figure><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">Video walkthrough &mdash; updating your Utsav Pass profile, then reviewing an event you attended.<\/figcaption><\/figure>\n<h2>Before you begin<\/h2>\n<ul>\n<li>You need to be <strong>signed in<\/strong> to MyMahotsav. If a sign-in box appears instead of the profile form, you are not signed in &mdash; sign in and open the page again.<\/li>\n<li>Reach the profile form in either way: open <strong>APPS &gt; UTSAV PASS&trade;<\/strong> and choose <strong>Events &amp; Tickets Dashboard<\/strong>, pick <strong>Edit Profile<\/strong> from your profile dropdown in the top-right member menu, or go straight to the direct link <strong>https:\/\/mymahotsav.com\/utsav-pass\/events-tickets-dashboard\/<\/strong>.<\/li>\n<li>Have your details to hand: the name you want shown, the email address you want kept on your Utsav Pass profile, and a website or profile link if you use one.<\/li>\n<li>For the profile picture, have a square-ish image file saved on the device you are using. You choose it from the page, so it must be on that phone, tablet or computer.<\/li>\n<li>To review an event, you need the event&rsquo;s own page open. The <strong>Tickets<\/strong> panel of the same dashboard is the quickest way back to an event you have booked.<\/li>\n<li>If Utsav Pass is new to you, the guides <em>What is Utsav Pass<\/em> and <em>Getting started with Utsav Pass<\/em> cover the basics this guide assumes.<\/li>\n<\/ul>\n<h2>Step 1 &mdash; Open your Utsav Pass profile form<\/h2>\n<ol>\n<li>Sign in, then open the <strong>Events &amp; Tickets Dashboard<\/strong>.<\/li>\n<li>The dashboard opens on <strong>Edit Profile<\/strong>, so the profile form is already in front of you. The menu down the left of the panel holds the rest of your Utsav Pass screens &mdash; <strong>Tickets<\/strong>, <strong>Waiting list<\/strong>, <strong>RSVPs<\/strong>, <strong>Report<\/strong> and <strong>Logout<\/strong>.<\/li>\n<li>Above the form, two counters show how many <strong>Tickets<\/strong> and <strong>Events<\/strong> are on your account.<\/li>\n<li>Start in the <strong>First Name<\/strong> box, ringed in the picture. The details already on your account show as pale grey text, and <strong>Save Changes<\/strong> (also ringed) sits at the foot of the form &mdash; nothing you type is stored until you use it.<\/li>\n<\/ol>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/rating-reviewing-and-updating-your-profile-msxf4ktg-01.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/rating-reviewing-and-updating-your-profile-msxf4ktg-01.png\" alt=\"The Edit Profile panel of the Utsav Pass Events and Tickets Dashboard, with the First Name box and the Save Changes button ringed.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">The blank form as you first see it &mdash; start in <strong>First Name<\/strong> (ringed 1); <strong>Save Changes<\/strong> (ringed 2) waits at the bottom.<\/figcaption><\/figure>\n<h2>Step 2 &mdash; Enter your name and contact email<\/h2>\n<ol>\n<li>Type your given name into <strong>First Name<\/strong> and your family name into <strong>Last Name<\/strong>.<\/li>\n<li>Move to <strong>Email<\/strong>, ringed in the picture, and enter the address you want kept on your Utsav Pass profile. Use one you actually check, and check it for typing slips before you carry on.<\/li>\n<li>Leave nothing half-finished. Fill in the name and email boxes together so a single save stores the whole set.<\/li>\n<\/ol>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/rating-reviewing-and-updating-your-profile-msxf4ktg-02.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/rating-reviewing-and-updating-your-profile-msxf4ktg-02.png\" alt=\"The profile form with a first name and last name filled in and the Email box ringed as it is typed.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">First and last name are in; now the <strong>Email<\/strong> box (ringed) takes the address for your profile.<\/figcaption><\/figure>\n<h2>Step 3 &mdash; Add your website and change your profile picture<\/h2>\n<ol>\n<li>In <strong>Website<\/strong>, ringed in the picture, enter the link you would like on your profile &mdash; your own site, or your MyMahotsav member page.<\/li>\n<li>Under <strong>Profile Picture<\/strong>, select <strong>Change Profile Picture<\/strong> and pick an image from your device. It uploads there and then: the line under the heading changes from <em>No File Choosen<\/em> to <em>Uploading&hellip;<\/em> while it works.<\/li>\n<li><strong>Dashboard Color Skin<\/strong> is optional. Choosing one of the coloured dots simply changes the colour of your dashboard, so skip it if you are happy as you are.<\/li>\n<\/ol>\n<div style=\"background:#f4f6f8;border-left:4px solid #9aa4b2;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#8505;&#65039; <strong>Note<\/strong><br \/>Let the picture finish uploading before you go any further. If you select <strong>Save Changes<\/strong> while the line still reads <em>Uploading&hellip;<\/em>, you may save your text details without the new picture.<\/div>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/rating-reviewing-and-updating-your-profile-msxf4ktg-03.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/rating-reviewing-and-updating-your-profile-msxf4ktg-03.png\" alt=\"The Website box ringed with a profile link typed in, while the Profile Picture area shows Uploading.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">The <strong>Website<\/strong> box (ringed) holds your profile link, and the chosen picture is already uploading below.<\/figcaption><\/figure>\n<h2>Step 4 &mdash; Check the form, then save your changes<\/h2>\n<ol>\n<li>Wait until the <strong>Profile Picture<\/strong> area reads <em>Successfully uploaded.<\/em> That is your picture safely on the site.<\/li>\n<li>Read back over <strong>First Name<\/strong>, <strong>Last Name<\/strong>, <strong>Email<\/strong> and <strong>Website<\/strong> one last time.<\/li>\n<li>Select <strong>Save Changes<\/strong>, ringed in the picture, to store the set against your Utsav Pass profile.<\/li>\n<li>To satisfy yourself it has stuck, reload the <strong>Events &amp; Tickets Dashboard<\/strong> &mdash; the form reads your saved details back in as you left them.<\/li>\n<\/ol>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/rating-reviewing-and-updating-your-profile-msxf4ktg-04.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/rating-reviewing-and-updating-your-profile-msxf4ktg-04.png\" alt=\"The completed profile form showing Successfully uploaded under Profile Picture, with the Save Changes button ringed.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">The completed form, ready to submit &mdash; the picture reports <em>Successfully uploaded.<\/em> and <strong>Save Changes<\/strong> is ringed.<\/figcaption><\/figure>\n<h2>Step 5 &mdash; Rate and review an event you attended (on the event page)<\/h2>\n<p>Reviews are not part of the dashboard, so this step happens on a different screen: the page of the event itself. Utsav Pass has no star-rating widget &mdash; your rating is the review you write, in the <strong>Responses<\/strong> box that sits at the foot of every event page.<\/p>\n<ol>\n<li>Open the event you attended. <strong>Tickets<\/strong> in the dashboard menu is the quickest route back to an event you booked; you can also find it through the Utsav Pass events listings.<\/li>\n<li>Scroll to the bottom of the event page, past the <strong>PRV Event<\/strong> and <strong>NXT Event<\/strong> buttons, until you reach the <strong>Responses<\/strong> heading. Your name and picture appear above the box, so you can see who the review will be posted as.<\/li>\n<li>Select the <strong>Write a response&hellip;<\/strong> box and write your review &mdash; what the event was like, what other members should know, and anything the organisers did well.<\/li>\n<li>Select <strong>Publish<\/strong>, ringed in the picture, to post it under the event.<\/li>\n<\/ol>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/rating-reviewing-and-updating-your-profile-msxf4ktg-05.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/rating-reviewing-and-updating-your-profile-msxf4ktg-05.png\" alt=\"The Responses section at the foot of an Utsav Pass event page, with a Write a response box and the Publish button ringed.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">The &ldquo;Rang De India&rdquo; &ndash; A Celebration of Colors, Culture &amp; Cuisine screen &mdash; write your review, then select <strong>Publish<\/strong> (ringed).<\/figcaption><\/figure>\n<h2>Tips and best practices<\/h2>\n<ul>\n<li>Change everything you want to change in one visit, then save once. The form saves as a set, so a single <strong>Save Changes<\/strong> is tidier than four small ones.<\/li>\n<li>Keep your name in the form the same as the name you book under, so organisers can match you to your tickets without guessing.<\/li>\n<li>A square picture of about 400&nbsp;&times;&nbsp;400 pixels or larger sits best in the small round frame the site uses.<\/li>\n<li>Write your review while the event is fresh &mdash; a few specific lines about the music, the food or the welcome help far more than &ldquo;lovely event&rdquo;.<\/li>\n<li>Reviews are public. Praise people by role rather than posting anyone&rsquo;s phone number, address or ticket details.<\/li>\n<\/ul>\n<div style=\"background:#eef8f0;border-left:4px solid #2e9e5b;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#127919; <strong>Best practice<\/strong><br \/>Update your Utsav Pass profile before your next booking, not after it. With your name and email already correct on the dashboard, everything you book afterwards carries the right details from the start.<\/div>\n<div style=\"background:#fff6f1;border-left:4px solid #e0592b;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#128161; <strong>Tip<\/strong><br \/>Bookmark the dashboard link. It always opens on <strong>Edit Profile<\/strong>, so it is one tap to your details and one menu click to <strong>Tickets<\/strong>, <strong>Waiting list<\/strong> or <strong>RSVPs<\/strong>.<\/div>\n<h2>Troubleshooting<\/h2>\n<h3>A sign-in box appears instead of the profile form<\/h3>\n<p><strong>Cause:<\/strong> you are signed out, or your session has expired while the page sat open. <strong>Fix:<\/strong> sign in with your MyMahotsav email address and password, then open the <strong>Events &amp; Tickets Dashboard<\/strong> again from the link or from the Utsav Pass menu. <strong>Escalate if:<\/strong> you sign in successfully and the dashboard still shows a sign-in box &mdash; send support the link you used and the name of the browser you are on.<\/p>\n<h3>I saved, but my details look unchanged<\/h3>\n<p><strong>Cause:<\/strong> a box was left empty, or <strong>Save Changes<\/strong> was used while the picture was still uploading. <strong>Fix:<\/strong> fill in <strong>First Name<\/strong>, <strong>Last Name<\/strong> and <strong>Email<\/strong>, wait for <em>Successfully uploaded.<\/em> if you are changing the picture, select <strong>Save Changes<\/strong> once more, then reload the dashboard to read the saved values back. <strong>Escalate if:<\/strong> your details revert after two clean saves and a reload.<\/p>\n<h3>There are no stars to rate the event with<\/h3>\n<p><strong>Cause:<\/strong> nothing is broken &mdash; Utsav Pass does not offer star ratings, so there is no scoring widget to look for. <strong>Fix:<\/strong> scroll to the <strong>Responses<\/strong> box at the foot of the event page and write your review there instead. <strong>Escalate if:<\/strong> an event page has no <strong>Responses<\/strong> box at all and you believe it should &mdash; responses may be closed on that event.<\/p>\n<h3>My review does not show under the event<\/h3>\n<p><strong>Cause:<\/strong> the box was empty when <strong>Publish<\/strong> was used, you were signed out by the time you posted, or you are looking at a cached copy of the page. <strong>Fix:<\/strong> refresh the event page, check your name still shows in the top-right member menu, then write the review again and select <strong>Publish<\/strong>. <strong>Escalate if:<\/strong> the review is still missing after a refresh and a second attempt &mdash; send support the event name and the day you posted.<\/p>\n<h2>FAQ<\/h2>\n<p><strong>Q: Rating, reviewing and updating your profile &mdash; where does each one actually happen?<\/strong><br \/>A: Two places. Your profile details sit on Utsav Pass &gt; Events &amp; Tickets Dashboard, which opens on <strong>Edit Profile<\/strong>. Reviews sit on the event&rsquo;s own page, in the <strong>Responses<\/strong> box at the bottom.<\/p>\n<p><strong>Q: How does rating work on Utsav Pass?<\/strong><br \/>A: There are no star ratings and no score out of five. Your rating is the written response you publish under the event, so say plainly in your own words what the event was like.<\/p>\n<p><strong>Q: Do I need a ticket or booking to leave a review?<\/strong><br \/>A: No. You need to be signed in, and the event page needs its <strong>Responses<\/strong> box open. Reviews are most useful, though, when they come from someone who was actually there.<\/p>\n<p><strong>Q: Can I change my profile picture without touching anything else?<\/strong><br \/>A: Yes. Select <strong>Change Profile Picture<\/strong>, choose your image, wait for <em>Successfully uploaded.<\/em>, then select <strong>Save Changes<\/strong>. Leave the other boxes exactly as they are.<\/p>\n<p><strong>Q: Can I edit or delete a review after publishing it?<\/strong><br \/>A: The event page gives you a box and a <strong>Publish<\/strong> button only &mdash; there is no edit or delete control beside a published response. Contact support if a review needs changing or taking down.<\/p>\n<p><strong>Q: Where are my tickets, waiting-list places and RSVPs?<\/strong><br \/>A: In the same dashboard menu as your profile: <strong>Tickets<\/strong>, <strong>Waiting list<\/strong> and <strong>RSVPs<\/strong>, with <strong>Report<\/strong> below them.<\/p>\n<div style=\"display:none\" aria-hidden=\"true\" data-mahi=\"context\">\nAlso asked as: how do I update my Utsav Pass profile?; how do I change my name and email on the Events &amp; Tickets Dashboard?; how do I rate an event on Utsav Pass?; how do I review an event I attended?; where are the star ratings on Utsav Pass?; how do I change my Utsav Pass profile picture?; how do I add my website to my Utsav Pass profile?; why did my profile changes not save?; can I edit a review I published on an event?; where do I leave feedback for an event I went to?. Applies to: Utsav Pass &mdash; Events &amp; Tickets, Managing Your Bookings &amp; Tickets (SA-UPS-0543); member profile editing plus event reviews. Where to find it: Utsav Pass &gt; Events &amp; Tickets Dashboard &gt; Edit Profile (the default panel) at https:\/\/mymahotsav.com\/utsav-pass\/events-tickets-dashboard\/; reviews are the Responses box at the foot of any Utsav Pass event page, e.g. https:\/\/mymahotsav.com\/utsav-pass\/events\/rang-de-india-a-celebration-of-colors-culture-cuisine\/. Canonical facts: sign-in required, and a sign-in box in place of the form means the member is signed out; the dashboard opens on Edit Profile and its menu is Edit Profile, Tickets, Waiting list, RSVPs, Report, Logout, with Tickets and Events counters above the form; profile fields are First Name, Last Name, Email, Website, an optional Dashboard Color Skin and Change Profile Picture; the picture uploads immediately on choosing a file (No File Choosen, then Uploading&#8230;, then Successfully uploaded.) while the text fields are stored only when Save Changes is selected; no organiser or host role is needed. Utsav Pass has NO star rating or score-out-of-five widget anywhere &mdash; rating an event means publishing a written response; the review control is the Responses section at the bottom of the event page, below the PRV Event and NXT Event buttons, consisting of the member name and avatar, a Write a response&#8230; box and a Publish button; published responses are public and carry the member name and picture; no edit or delete control appears beside a published response, so support must remove or amend one. Video walkthrough: https:\/\/mymahotsav.com\/kb-img\/rating-reviewing-and-updating-your-profile-msxf4ktg-walkthrough.mp4\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Update your name, contact email, website and profile picture on the Utsav Pass Events &#038; Tickets Dashboard, which opens on Edit Profile, then select Save Changes. Utsav Pass has no star ratings \u2014 you review an event you attended by writing in the Responses box at the bottom of its event page and selecting Publish.<\/p>\n","protected":false},"author":3,"featured_media":6464,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[349],"glossaries":[],"doc_tag":[293],"knowledge_base":[78],"class_list":["post-6463","docs","type-docs","status-publish","has-post-thumbnail","hentry","doc_category-managing-your-bookings-tickets","doc_tag-guides","knowledge_base-mm-guides"],"year_month":"2026-09","word_count":2096,"total_views":"24","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Tarak Gorai","author_nicename":"tarakgorai","author_url":"https:\/\/mymahotsav.com\/knowledgebase\/author\/tarakgorai\/"},"doc_category_info":[{"term_name":"Managing Your Bookings &amp; 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