{"id":6550,"date":"2026-08-17T18:17:06","date_gmt":"2026-08-17T17:17:06","guid":{"rendered":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/non-knowledgebase\/uncategorized\/why-am-i-locked-out-after-too-many-failed-sign-in-attempts\/"},"modified":"2026-08-22T08:46:04","modified_gmt":"2026-08-22T07:46:04","password":"","slug":"why-am-i-locked-out-after-too-many-failed-sign-in-attempts","status":"publish","type":"docs","link":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/authentication-account\/account-security\/why-am-i-locked-out-after-too-many-failed-sign-in-attempts\/","title":{"rendered":"Why am I locked out after too many failed sign-in attempts?"},"content":{"rendered":"<div style=\"background:#f3f0fb;border-left:4px solid #7c5cbf;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#128100; <strong>Who this is for<\/strong><br \/>Any MyMahotsav member who has tried to sign in a few times, been refused, and is now being told that sign-in is blocked. You do not need to be signed in to read this &mdash; everything here happens on the signed-out sign-in screen, on a phone or a computer.<\/div>\n<h2>Quick answer<\/h2>\n<p><strong>You are locked out because too many failed sign-in attempts trigger a temporary lockout that protects your MyMahotsav account from unauthorised access. Five failed sign-ins within 60 minutes block any further attempts for 60 minutes, and the sign-in screen replaces its usual error with a message telling you that you are blocked and to try again later. Nothing is broken and your account has not been closed &mdash; once the hour has passed you can sign in again, or use &lsquo;Lost your password?&rsquo; to set a new password if you have simply forgotten it.<\/strong><\/p>\n<figure style=\"margin:28px 0 42px;\"><iframe src=\"https:\/\/www.youtube-nocookie.com\/embed\/JYCrP_Mgrtg\" title=\"Video walkthrough\" style=\"width:100%;aspect-ratio:16\/9;border:0;border-radius:10px;box-shadow:0 5px 25px rgba(0,0,0,0.12);display:block;\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen loading=\"lazy\"><\/iframe><\/figure>\n<h2>Before you begin<\/h2>\n<ul>\n<li>You reach the screen from the site header: choose <strong>Sign In<\/strong>, or go straight to <strong>https:\/\/mymahotsav.com\/login\/<\/strong>.<\/li>\n<li>Everything on this page is done signed out. You do not need a second account, and you should not create one.<\/li>\n<li>Have your phone or computer clock handy &mdash; the block lasts 60 minutes from your last attempt, so note the time you stopped trying.<\/li>\n<li>Make sure you can open the inbox for the email address on your account. A password reset link can only be sent there.<\/li>\n<li>If the screen shows the ordinary sign-in fields and no warning, you are not locked out &mdash; you have simply typed the wrong details, and you have attempts left.<\/li>\n<\/ul>\n<div style=\"background:#f4f6f8;border-left:4px solid #9aa4b2;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#8505;&#65039; <strong>Note<\/strong><br \/>The pictures below come from a real walkthrough of the signed-out account screen and the password reset screen. They do not show a live lockout message, because deliberately triggering one would have blocked a genuine account for an hour. The screens are the ones you will be looking at; the lockout message appears in place of the usual sign-in error on the first of them.<\/div>\n<h2>Step 1 &mdash; Open the sign-in screen<\/h2>\n<ol>\n<li>Choose <strong>Sign In<\/strong> in the site header, or open <strong>https:\/\/mymahotsav.com\/login\/<\/strong> directly.<\/li>\n<li>Read what is on screen before typing anything. If your details have been refused too many times, the message here tells you that sign-in is temporarily blocked and asks you to try again later &mdash; that message <strong>is<\/strong> the lockout. There is no separate lockout page to visit and no unlock button to press.<\/li>\n<li>If you are seeing an ordinary &ldquo;those details are not right&rdquo; style error instead, you are not blocked yet. Note that MyMahotsav deliberately does not say <strong>which<\/strong> part was wrong, so that nobody can use the screen to work out whether an email address belongs to a member.<\/li>\n<\/ol>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/why-am-i-locked-out-after-too-many-failed-sign-in-attempts-msxhpzdm-01.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/why-am-i-locked-out-after-too-many-failed-sign-in-attempts-msxhpzdm-01.png\" alt=\"The signed-out MyMahotsav account screen at mymahotsav.com\/login\/, with the Create Account button ringed at the foot of the join panel.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">The signed-out account screen you land on from <strong>Sign In<\/strong>. The walkthrough has scrolled to the foot of the join panel, where <strong>Create Account<\/strong> is ringed. Any lockout message appears on this same screen, where the sign-in error normally sits.<\/figcaption><\/figure>\n<h2>Step 2 &mdash; Check you are signing in to an account that exists<\/h2>\n<ol>\n<li>Before you spend your remaining attempts, check the obvious things: the email address is the one you joined with, capital letters and spaces have not crept in, and your keyboard is not in the wrong language or case.<\/li>\n<li>If you never finished joining, no password will ever work &mdash; and five tries will lock the screen for an hour. Use <strong>Create Account<\/strong>, ringed in the picture, to join properly instead.<\/li>\n<li>If you know you have an account, do <strong>not<\/strong> create a second one to get around a lockout. You would end up with two profiles, and your groups, photos, bookings and messages would stay on the first one.<\/li>\n<\/ol>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/why-am-i-locked-out-after-too-many-failed-sign-in-attempts-msxhpzdm-02.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/why-am-i-locked-out-after-too-many-failed-sign-in-attempts-msxhpzdm-02.png\" alt=\"The same signed-out screen with the join panel fields and the ringed Create Account button.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">The same screen, showing the join panel. <strong>Create Account<\/strong>, ringed in the picture, is only for people who have never joined &mdash; it is not a way past a lockout on an account you already have.<\/figcaption><\/figure>\n<h2>Step 3 &mdash; Wait the lockout out; there is nothing to press<\/h2>\n<ol>\n<li>Stop trying. Every further attempt while you are blocked simply confirms the block, and the hour is measured from your most recent attempt &mdash; so retrying every few minutes keeps pushing the finish line back.<\/li>\n<li>Leave the screen for a full 60 minutes. You can close the browser, switch to your phone, or come back later; the wait runs on its own.<\/li>\n<li>Come back to <strong>https:\/\/mymahotsav.com\/login\/<\/strong> and sign in once, carefully. If you are still not sure of your password, do not guess &mdash; go to Step 4 instead.<\/li>\n<\/ol>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/why-am-i-locked-out-after-too-many-failed-sign-in-attempts-msxhpzdm-03.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/why-am-i-locked-out-after-too-many-failed-sign-in-attempts-msxhpzdm-03.png\" alt=\"The signed-out MyMahotsav account screen again, unchanged, with Create Account ringed.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">The account screen again. Nothing on it changes while a lockout is running &mdash; there is no unlock button, no appeal form and no code to enter. The clock is what clears the block.<\/figcaption><\/figure>\n<h2>Step 4 &mdash; Reset your password on the &lsquo;Lost your password?&rsquo; screen<\/h2>\n<p>This is a different screen from the one above. If you have forgotten your password, resetting it is far better than guessing &mdash; guessing is what causes lockouts in the first place.<\/p>\n<ol>\n<li>On the sign-in screen, choose <strong>Lost your password?<\/strong>, or open <strong>https:\/\/mymahotsav.com\/login\/?action=lostpassword<\/strong> directly.<\/li>\n<li>Type the email address on your account into the <strong>Email Address<\/strong> box. The screen accepts your username here too.<\/li>\n<li>Select <strong>Get New Password<\/strong>, ringed in the picture. Do this <strong>once<\/strong>: three reset requests within an hour trigger the same temporary block as five failed sign-ins.<\/li>\n<li>Go to your inbox. MyMahotsav emails you a link for setting a new password; the account is not changed until you open that link and choose a new password.<\/li>\n<\/ol>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/why-am-i-locked-out-after-too-many-failed-sign-in-attempts-msxhpzdm-04.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/why-am-i-locked-out-after-too-many-failed-sign-in-attempts-msxhpzdm-04.png\" alt=\"The MyMahotsav password reset screen with an Email Address box and the ringed Get New Password button.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">The password reset screen. Enter the address on your account, then select <strong>Get New Password<\/strong>, ringed in the picture &mdash; once only, and wait for the email.<\/figcaption><\/figure>\n<p>The reset email usually arrives within a few minutes. If it has not appeared, check your spam or promotions folder before doing anything else. Reset links expire, so if you find an old one in your inbox, request a fresh email rather than reusing it &mdash; but remember the three-requests-an-hour limit.<\/p>\n<h2>Tips and best practices<\/h2>\n<ul>\n<li>Count your tries. Two careful attempts are worth more than five hurried ones; on the fifth failure the screen closes for an hour whether you were nearly right or not.<\/li>\n<li>Reveal the password as you type it, using the eye icon in the password box, rather than retyping blind.<\/li>\n<li>Password managers and phone keyboards often add a trailing space or an auto-capital. Paste carefully, then check the start and end of what you pasted.<\/li>\n<li>A lockout follows the attempts, not the device. Switching from your laptop to your phone, or to a private window, will not give you a fresh set of tries.<\/li>\n<li>Reset requests count too, so do not alternate between guessing the password and asking for reset emails.<\/li>\n<\/ul>\n<div style=\"background:#eef8f0;border-left:4px solid #2e9e5b;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#127919; <strong>Best practice<\/strong><br \/>The moment your password does not work twice, stop and reset it instead of trying a third variation. A reset takes a couple of minutes and leaves you signed in; a lockout costs you a full hour and does not tell you the password anyway.<\/div>\n<div style=\"background:#fff6f1;border-left:4px solid #e0592b;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#128161; <strong>Tip<\/strong><br \/>Once you are back in, save the new password in your phone or browser password manager straight away, and make sure the email address on your account is one you can still open. Those two habits prevent almost every repeat lockout.<\/div>\n<h2>Troubleshooting<\/h2>\n<h3>The screen still refuses me, even though I am sure the password is right<\/h3>\n<p><strong>Cause:<\/strong> the lockout is still running. It lasts 60 minutes from your <strong>last<\/strong> attempt, so every retry restarts the wait &mdash; and while it is running, even the correct password is refused. <strong>Fix:<\/strong> stop completely, leave it a full hour without touching the screen, then sign in once. <strong>Escalate if:<\/strong> you have waited well over an hour without trying in between and the block is still there &mdash; contact MyMahotsav support with the email address on your account and the rough time you were first blocked.<\/p>\n<h3>I cannot tell whether my email address or my password is wrong<\/h3>\n<p><strong>Cause:<\/strong> this is deliberate. MyMahotsav masks sign-in errors so nobody can use the screen to discover which email addresses belong to members. <strong>Fix:<\/strong> stop guessing and use <strong>Lost your password?<\/strong> (Step 4). If the reset email arrives, the address is right and the password was the problem; if nothing arrives after checking spam, you may have joined with a different address. <strong>Escalate if:<\/strong> you have tried every address you own and none of them receives a reset email.<\/p>\n<h3>The password reset email has not arrived<\/h3>\n<p><strong>Cause:<\/strong> ordinary delivery delay, a spam or promotions filter, or a typed address that is not the one on the account. <strong>Fix:<\/strong> wait a few minutes, search your mail for &ldquo;MyMahotsav&rdquo; including spam and promotions, and add the sender to your contacts. Request at most one more email &mdash; three requests within the hour will block the screen. <strong>Escalate if:<\/strong> nothing has arrived an hour later and you have checked every folder.<\/p>\n<h3>I can no longer open the email address on my account<\/h3>\n<p><strong>Cause:<\/strong> reset links can only be sent to the address held on the account, so a closed or inaccessible mailbox breaks the self-serve route. <strong>Fix:<\/strong> there is no way to fix this from the sign-in screen, and creating a new account will not bring your old groups, photos and bookings with it. <strong>Escalate if:<\/strong> always &mdash; contact MyMahotsav support, tell them the old address, and be ready to confirm details of your account so it can be reached another way.<\/p>\n<h2>FAQ<\/h2>\n<p><strong>Q: Why am I locked out of my account?<\/strong><br \/>A: Because five sign-in attempts failed within 60 minutes. MyMahotsav then blocks further attempts for a while, so that nobody can sit and guess at passwords. It is triggered by the attempts, not by anything you have done wrong on your account.<\/p>\n<p><strong>Q: How long does the lockout last?<\/strong><br \/>A: 60 minutes, counted from your most recent attempt. Retrying during that hour restarts the clock, so the fastest way through it is to leave the screen alone.<\/p>\n<p><strong>Q: What is the lockout page?<\/strong><br \/>A: There is not a separate page. The lockout appears as a message on the ordinary sign-in screen at mymahotsav.com\/login\/, in the place where the usual &ldquo;wrong details&rdquo; error would be, telling you that sign-in is temporarily blocked and to try again later.<\/p>\n<p><strong>Q: What do I do while I am locked out?<\/strong><br \/>A: Nothing on the site &mdash; there is no unlock button, appeal form or code to enter. Use the time to find your password, check which email address your account uses, and make sure you can open that inbox. When the hour is up, sign in once, or reset your password from &lsquo;Lost your password?&rsquo;.<\/p>\n<p><strong>Q: Does a lockout mean I was hacked?<\/strong><br \/>A: Almost always no. The usual cause is your own mistyped password, or an old saved password in a browser retrying in the background. It means the protection worked, not that anyone got in. If you were not the one trying, change your password as soon as you are back in and tell support what you saw.<\/p>\n<p><strong>Q: Can support unlock me straight away?<\/strong><br \/>A: The block clears itself after the hour, which is normally quicker than waiting for a reply, so try the wait first. If you are still blocked long afterwards, or you have lost access to the email address on the account, support is the right next step.<\/p>\n<div style=\"display:none\" aria-hidden=\"true\" data-mahi=\"context\">\nAlso asked as: why am I locked out of MyMahotsav after failed sign-ins; too many failed login attempts MyMahotsav; my account is temporarily blocked from signing in; how long does the MyMahotsav sign-in lockout last; I have been blocked after entering the wrong password; MyMahotsav says try again later when I sign in; how do I unlock my MyMahotsav account; locked out of my account and cannot log in; does a lockout mean my account was hacked; how do I reset my password when I am locked out. Applies to: Utsav World account security &mdash; sign-in lockout after repeated failed sign-in attempts (SA-UTW-0543, Authentication > Account Security). Where to find it: site header > Sign In > https:\/\/mymahotsav.com\/login\/ ; recovery at https:\/\/mymahotsav.com\/login\/?action=lostpassword via the &#8220;Lost your password?&#8221; link. Canonical facts: 5 failed sign-in attempts within 60 minutes trigger a temporary lockout of 60 minutes; the timer runs from the most recent attempt, so retrying extends the wait; the lockout replaces the normal sign-in error on the sign-in screen and there is no separate lockout page, no unlock button, no appeal form and no two-factor or code step; sign-in errors are masked and never say whether the email address or the password was wrong; 3 password-reset requests within 60 minutes trigger the same block; the recovery screen has one Email Address field and a &#8220;Get New Password&#8221; button and emails a reset link only to the address held on the account; reset links expire, so request a fresh email rather than reusing an old one; the block follows the attempts, not the device, so switching browser or phone does not reset it; correct credentials are refused while the block is live; a member cannot lift the block early &mdash; it expires on its own or MyMahotsav support intervenes; creating a second account is not a workaround, as groups, photos, bookings and messages stay on the original account. Video walkthrough: https:\/\/mymahotsav.com\/kb-img\/why-am-i-locked-out-after-too-many-failed-sign-in-attempts-msxhpzdm-walkthrough.mp4\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>You are locked out because too many failed sign-in attempts trigger a temporary lockout that protects your MyMahotsav account from unauthorised access. Five failed sign-ins within 60 minutes block the screen for 60 minutes; wait the hour out, or use &#8220;Lost your password?&#8221; to reset your password and sign in cleanly.<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[295],"glossaries":[],"doc_tag":[320],"knowledge_base":[78],"class_list":["post-6550","docs","type-docs","status-publish","hentry","doc_category-account-security","doc_tag-troubleshooting","knowledge_base-mm-guides"],"year_month":"2026-09","word_count":2219,"total_views":"35","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Tarak Gorai","author_nicename":"tarakgorai","author_url":"https:\/\/mymahotsav.com\/knowledgebase\/author\/tarakgorai\/"},"doc_category_info":[{"term_name":"Account Security","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/non-knowledgebase\/account-security\/"}],"doc_tag_info":[{"term_name":"Troubleshooting","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs-tag\/troubleshooting\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Why Am I Locked Out After Failed Sign-Ins?<\/title>\n<meta name=\"description\" content=\"Locked out after too many failed sign-in attempts? 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