{"id":6870,"date":"2026-08-18T23:52:13","date_gmt":"2026-08-18T22:52:13","guid":{"rendered":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/non-knowledgebase\/uncategorized\/who-funds-refunds-and-event-negative-balances\/"},"modified":"2026-08-18T23:52:13","modified_gmt":"2026-08-18T22:52:13","password":"","slug":"who-funds-refunds-and-event-negative-balances","status":"publish","type":"docs","link":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/utsav-pass\/host-payouts-fees-tax\/who-funds-refunds-and-event-negative-balances\/","title":{"rendered":"Who funds refunds, and event negative balances"},"content":{"rendered":"<div style=\"background:#f3f0fb;border-left:4px solid #7c5cbf;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#128100; <strong>Who this is for<\/strong><br \/>Event hosts who want to know where refund money comes from before they sell a ticket, and any signed-in member who is about to book a host-created event on Utsav Pass and wants the refund position in writing first. You need to be signed in to use the booking widget or the Responses box.<\/div>\n<h2>Quick answer<\/h2>\n<p><strong>On Utsav Pass the host who created the event funds and approves any refund &mdash; not MyMahotsav. Every host-created event page carries a MyMahotsav Disclaimer above the booking widget stating that refunds, cancellations, substitutions and rescheduling are the responsibility of the host, and it links to the Events Marketplace Terms and Conditions. MyMahotsav does not hold a host balance, wallet or payout ledger for an event, so an event cannot go &ldquo;negative&rdquo; and there is nothing for a host to top up here. If a refund matters to you, ask the organiser in the Responses box on the event page before you pay.<\/strong><\/p>\n<figure style=\"margin:28px 0 42px;\"><video controls preload=\"metadata\" style=\"width:100%;aspect-ratio:16\/9;border:0;border-radius:10px;box-shadow:0 5px 25px rgba(0,0,0,0.12);display:block;background:#000;\" src=\"https:\/\/mymahotsav.com\/kb-img\/who-funds-refunds-and-event-negative-balances-msz95967-walkthrough.mp4\"><\/video><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">Video walkthrough: reading the MyMahotsav Disclaimer, asking the organiser who funds a refund, and checking the totals before paying.<\/figcaption><\/figure>\n<h2>Before you begin<\/h2>\n<ul>\n<li>Sign in to your MyMahotsav account first. If a sign-in box appears where the booking widget or the Responses box should be, you are not signed in.<\/li>\n<li>Open any host-created event on Utsav Pass. The walkthrough below uses the published example event at <strong>https:\/\/mymahotsav.com\/utsav-pass\/events\/school-life-batch-23-meet-up\/<\/strong> &mdash; every host-created event page is laid out the same way.<\/li>\n<li>You can reach event pages from the <strong>Utsav Pass<\/strong> app in the top <strong>APPS<\/strong> menu, or from the events listings.<\/li>\n<li>Scroll to the <strong>MyMahotsav Disclaimer<\/strong> block, which sits directly above the booking widget. This is the block that states who is responsible for refunds, and it carries the <strong>Events Marketplace Terms and Conditions<\/strong> link.<\/li>\n<li>The <strong>Responses<\/strong> box &mdash; where you put a question to the organiser in public &mdash; is at the very foot of the same event page, below the booking widget.<\/li>\n<li>Have your ticket count, the lead attendee&rsquo;s name, email address and mobile number ready if you intend to book in the same visit.<\/li>\n<\/ul>\n<h2>Step 1 &mdash; Read the disclaimer, then scroll to the Responses box<\/h2>\n<p>Read the <strong>MyMahotsav Disclaimer<\/strong> above the booking widget. It states that refunds, cancellations, substitutions and rescheduling are the responsibility of the host, and its <strong>Events Marketplace Terms and Conditions<\/strong> link opens the marketplace policy in full. Once you have read it, scroll to the bottom of the event page to the <strong>Responses<\/strong> box. It starts empty, with the <strong>Publish<\/strong> button ringed in the picture below.<\/p>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/who-funds-refunds-and-event-negative-balances-msz95967-01.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/who-funds-refunds-and-event-negative-balances-msz95967-01.png\" alt=\"The empty Responses box at the foot of an Utsav Pass event page, with the Publish button ringed.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">The Responses box at the foot of the event page, empty as you first see it. <strong>Publish<\/strong> is ringed.<\/figcaption><\/figure>\n<h2>Step 2 &mdash; Write your refund question to the organiser<\/h2>\n<p>Select the <strong>Write a response&hellip;<\/strong> box, ringed as <strong>1<\/strong> in the picture, and type your question. Say plainly what you have understood from the disclaimer and ask the organiser to confirm it &mdash; for example: <em>&ldquo;Booking two seats for the batch reunion. I have read the MyMahotsav disclaimer and understand that any refund for this event is funded and approved by the host organiser, not by MyMahotsav. Could the organiser confirm the cut-off for cancelling before the doors open?&rdquo;<\/em> The <strong>Publish<\/strong> button is ringed as <strong>2<\/strong>.<\/p>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/who-funds-refunds-and-event-negative-balances-msz95967-02.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/who-funds-refunds-and-event-negative-balances-msz95967-02.png\" alt=\"A refund question typed into the Responses box, with the box ringed as 1 and the Publish button ringed as 2.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">The question typed into the Responses box (ringed <strong>1<\/strong>), with <strong>Publish<\/strong> ringed <strong>2<\/strong>.<\/figcaption><\/figure>\n<h2>Step 3 &mdash; Check your wording, then select Publish<\/h2>\n<p>Read the question back before you send it. Keep it factual and name the thing you want confirmed &mdash; who funds the refund, and by when you must cancel. When you are happy, select <strong>Publish<\/strong>, ringed in the picture. Your response is held for moderation before it appears publicly: an earlier response on this page shows the note <strong>&ldquo;Your comment is awaiting moderation.&rdquo;<\/strong><\/p>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/who-funds-refunds-and-event-negative-balances-msz95967-03.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/who-funds-refunds-and-event-negative-balances-msz95967-03.png\" alt=\"The completed refund question in the Responses box with the Publish button ringed, and an earlier response marked awaiting moderation.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">Select <strong>Publish<\/strong> (ringed). Below it, an earlier response sits marked &ldquo;Your comment is awaiting moderation.&rdquo;<\/figcaption><\/figure>\n<h2>Step 4 &mdash; The booking form: fill in the lead attendee&rsquo;s details<\/h2>\n<p>Back at the booking widget, the first step sets how many tickets you want (<strong>Ticket One<\/strong>), and the second step collects attendee details. Complete <strong>Name<\/strong>, <strong>Email<\/strong> and <strong>Mobile Number<\/strong> &mdash; all three are starred and required. The <strong>Mobile Number<\/strong> field is ringed in the picture. If you are booking more than one seat and the details are the same, tick <strong>Fill in other attendees information the same as the first form.<\/strong> <strong>Next<\/strong> stays greyed out until every required field is complete.<\/p>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/who-funds-refunds-and-event-negative-balances-msz95967-04.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/who-funds-refunds-and-event-negative-balances-msz95967-04.png\" alt=\"The attendee details step of the booking form showing Name, Email and a ringed Mobile Number field, the copy-details tickbox, and Back and Next buttons.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">The attendee step: <strong>Mobile Number<\/strong> is ringed, with the copy-to-other-attendees tickbox beneath and <strong>Next<\/strong> still greyed out.<\/figcaption><\/figure>\n<h2>Step 5 &mdash; Ask a short, direct follow-up<\/h2>\n<p>If the organiser has not answered yet, a shorter question is easier to reply to. Return to the <strong>Responses<\/strong> box (ringed <strong>3<\/strong>) and ask one thing only &mdash; for example: <em>&ldquo;Booking two seats for the batch reunion. Could you confirm who issues the refund if the meet-up is called off, as the disclaimer says the host funds it?&rdquo;<\/em> <strong>Publish<\/strong> is ringed <strong>4<\/strong>.<\/p>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/who-funds-refunds-and-event-negative-balances-msz95967-05.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/who-funds-refunds-and-event-negative-balances-msz95967-05.png\" alt=\"A shorter follow-up question in the Responses box, with the box ringed as 3 and the Publish button ringed as 4.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">A one-question follow-up in the Responses box (ringed <strong>3<\/strong>), with <strong>Publish<\/strong> ringed <strong>4<\/strong>.<\/figcaption><\/figure>\n<h2>Step 6 &mdash; Publish the follow-up and let it clear moderation<\/h2>\n<p>Select <strong>Publish<\/strong>, ringed in the picture. Post the question once and wait &mdash; responses are reviewed before they go live, so a published question will not appear on the page immediately. Do not repost the same question, as duplicates simply queue behind each other.<\/p>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/who-funds-refunds-and-event-negative-balances-msz95967-06.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/who-funds-refunds-and-event-negative-balances-msz95967-06.png\" alt=\"The follow-up question ready to send, with the Publish button ringed at the foot of the Responses box.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">The follow-up ready to go &mdash; <strong>Publish<\/strong> is ringed.<\/figcaption><\/figure>\n<h2>Step 7 &mdash; The payment step: check the totals and the booking fee<\/h2>\n<p>The last step of the booking widget shows what you will actually pay before any money moves. In this example the <strong>Subtotal<\/strong> is &pound;100.00 and a separate <strong>Platform Booking Fee<\/strong> of &pound;1.00 is added on top, giving a <strong>Total Price<\/strong> of &pound;101.00. If the organiser gave you a code, type it into the <strong>Discount Coupon<\/strong> box (ringed in the picture) and select <strong>Apply<\/strong> &mdash; the <strong>Discount<\/strong> line stays at &pound;0.00 until the code is applied. Then choose an option under <strong>Select Payment Method<\/strong>. Read the fee line carefully: it is the amount you are charged over and above the ticket price, and any refund figure is set by the host, not calculated for you here.<\/p>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/who-funds-refunds-and-event-negative-balances-msz95967-07.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/who-funds-refunds-and-event-negative-balances-msz95967-07.png\" alt=\"The payment step showing Subtotal, a Platform Booking Fee line, a ringed Discount Coupon box, Discount and Total Price, and the Select Payment Method heading.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">The payment step: the <strong>Discount Coupon<\/strong> box is ringed, with <strong>Platform Booking Fee<\/strong> &pound;1.00 added to the &pound;100.00 subtotal for a &pound;101.00 total.<\/figcaption><\/figure>\n<h2>Step 8 &mdash; Get the timing in writing before you pay<\/h2>\n<p>Before you choose a payment method, use the <strong>Responses<\/strong> box one last time to pin down the practical detail &mdash; who sends the money back, and how long it takes. For example: <em>&ldquo;Booking two seats for the batch reunion. Before I pay, could the organiser confirm who funds the refund if the meet-up is called off &mdash; does it come from the host rather than MyMahotsav, and how long does it take to reach my card?&rdquo;<\/em> Select <strong>Publish<\/strong>, ringed in the picture. With the answer on the public event page, both of you have the same record if anything changes later.<\/p>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/who-funds-refunds-and-event-negative-balances-msz95967-08.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/who-funds-refunds-and-event-negative-balances-msz95967-08.png\" alt=\"A final question about who funds the refund and how long it takes, typed into the Responses box with the Publish button ringed.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">The completed question, ready to send &mdash; <strong>Publish<\/strong> is ringed.<\/figcaption><\/figure>\n<h2>Where the refund money comes from<\/h2>\n<p>The money for a refund comes from the host who created the event. That is the plain meaning of the MyMahotsav Disclaimer on every host-created event page: refunds, cancellations, substitutions and rescheduling are the host&rsquo;s responsibility. The Events Marketplace Terms and Conditions linked from that block say the same thing in policy language &mdash; all liabilities associated with the event, including refunds, remain with the host and the attendee.<\/p>\n<p>For a host, that means a refund is a decision you make and fund, and it should be planned for the same way you plan your venue costs. For an attendee, it means the organiser is the person to ask &mdash; both about whether a refund will be given and about when the money will arrive. Once a refund has actually been processed it appears against your order in your account, but the amount and the decision come from the host.<\/p>\n<h2>Can an event go negative on MyMahotsav?<\/h2>\n<p>No. MyMahotsav does not hold a running balance, wallet or payout ledger for your event on Utsav Pass, so there is no balance that can drop below zero and nothing to top up here. Your <strong>Events &amp; Tickets Dashboard<\/strong> covers your profile, tickets, RSVPs, events, organiser and speaker details and a report of your sales &mdash; there is no funds, balance or refund-funding screen anywhere in it.<\/p>\n<div style=\"background:#f4f6f8;border-left:4px solid #9aa4b2;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#8505;&#65039; <strong>Note<\/strong><br \/>If you have read elsewhere that refunding a nearly-paid-out event can push a host&rsquo;s balance negative, that is how some other ticketing platforms work &mdash; it is not how Utsav Pass works. Here there is no host balance to go negative, because the host settles refunds themselves rather than drawing them from a platform-held pot.<\/div>\n<h2>Tips and best practices<\/h2>\n<ul>\n<li>Read the <strong>MyMahotsav Disclaimer<\/strong> before you read the ticket price. It is short, it sits directly above the booking widget, and it is the one place the refund position is stated on every host-created event.<\/li>\n<li>Ask one question at a time in the <strong>Responses<\/strong> box. Short questions get answered; long ones get skimmed.<\/li>\n<li>Note the <strong>Platform Booking Fee<\/strong> line at the payment step. It is charged on top of the ticket subtotal, so the amount you pay is not the amount the ticket is advertised at.<\/li>\n<li>Hosts: put your own cancellation and refund terms in the event description so attendees see them beside the disclaimer, and answer refund questions in <strong>Responses<\/strong> where everyone can see the answer.<\/li>\n<li>Keep your booking confirmation. It is your record of what you paid, including the fee.<\/li>\n<\/ul>\n<div style=\"background:#eef8f0;border-left:4px solid #2e9e5b;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#127919; <strong>Best practice<\/strong><br \/>Settle the refund question <em>before<\/em> you pay, in writing, on the event page. A published response is dated and visible to both sides, which is far stronger than a verbal promise &mdash; and for hosts, answering it publicly once saves answering it privately twenty times.<\/div>\n<div style=\"background:#fff6f1;border-left:4px solid #e0592b;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#128161; <strong>Tip<\/strong><br \/>Booking for a group? Complete the lead attendee first, then tick <strong>Fill in other attendees information the same as the first form.<\/strong> so you are not retyping the same name, email address and mobile number for every seat.<\/div>\n<h2>Troubleshooting<\/h2>\n<h3>Your question shows &ldquo;Your comment is awaiting moderation&rdquo;<\/h3>\n<p><strong>Cause:<\/strong> responses on event pages are reviewed before they appear publicly, so your question is queued rather than lost. <strong>Fix:<\/strong> leave it &mdash; do not repost, as duplicates queue behind each other. Check back on the event page later for the organiser&rsquo;s reply. <strong>Escalate if:<\/strong> the event is close and you still have no reply, or the answer matters before you pay &mdash; raise a support ticket rather than booking on an assumption.<\/p>\n<h3>Next stays greyed out on the attendee step<\/h3>\n<p><strong>Cause:<\/strong> one of the starred fields &mdash; <strong>Name<\/strong>, <strong>Email<\/strong> or <strong>Mobile Number<\/strong> &mdash; is empty or incomplete. <strong>Fix:<\/strong> fill all three, and where you are booking several seats either complete each attendee or tick <strong>Fill in other attendees information the same as the first form.<\/strong> The button becomes active once nothing required is missing. <strong>Escalate if:<\/strong> every field is filled and <strong>Next<\/strong> is still greyed out after a page refresh.<\/p>\n<h3>The Discount line still reads &pound;0.00 after you type a code<\/h3>\n<p><strong>Cause:<\/strong> typing a code does not apply it, and a code that is not valid for this event will not reduce the total. <strong>Fix:<\/strong> select <strong>Apply<\/strong> beside the <strong>Discount Coupon<\/strong> box and watch the <strong>Discount<\/strong> and <strong>Total Price<\/strong> lines change. <strong>Escalate if:<\/strong> the organiser gave you the code and it still does not apply &mdash; ask them in <strong>Responses<\/strong>, because the code belongs to their event, not to MyMahotsav.<\/p>\n<h3>You are looking for a screen showing your event&rsquo;s funds or balance<\/h3>\n<p><strong>Cause:<\/strong> there isn&rsquo;t one. Utsav Pass holds no host balance or payout ledger for an event, so no funds, balance or top-up screen exists. <strong>Fix:<\/strong> use the <strong>Report<\/strong> tab on your <strong>Events &amp; Tickets Dashboard<\/strong> for the sales breakdown, and treat refunds as money you send back yourself. <strong>Escalate if:<\/strong> you believe a payment or a refund on one of your events has been handled incorrectly &mdash; raise a support ticket with the order details.<\/p>\n<h2>FAQ<\/h2>\n<p><strong>Q: Who funds refunds, and can an event go negative?<\/strong><br \/>A: The host funds refunds. The MyMahotsav Disclaimer on every host-created event page states that refunds, cancellations, substitutions and rescheduling are the responsibility of the host, and the Events Marketplace Terms and Conditions say the same. An event cannot go negative on MyMahotsav, because no host balance or payout ledger is held here for it to go negative against.<\/p>\n<p><strong>Q: How does funds work on Utsav Pass &mdash; where does the money sit?<\/strong><br \/>A: Attendees pay for tickets through the payment method the host offers at the last booking step, and the platform booking fee is shown there as its own line. There is no member-facing funds, wallet or balance screen on Utsav Pass: your <strong>Events &amp; Tickets Dashboard<\/strong> gives you your profile, tickets, RSVPs, events, organiser and speaker details, and a sales report &mdash; nothing to load up or draw down.<\/p>\n<p><strong>Q: Are my fees returned when a buyer is refunded?<\/strong><br \/>A: The booking screens do not promise that. The <strong>Platform Booking Fee<\/strong> is charged to the attendee on top of the ticket subtotal at the payment step, and the refund figure itself is decided by the host &mdash; so agree the amount, including whether it covers the fee, with the organiser before money changes hands, and check the processed refund against your order afterwards.<\/p>\n<p><strong>Q: The host has cancelled the event. Will MyMahotsav refund me?<\/strong><br \/>A: Ask the host first &mdash; they fund and approve the refund. Once they have processed it, it shows against your order in your account. If the organiser does not respond, raise a support ticket with your order details so the team has a record and can chase it.<\/p>\n<p><strong>Q: Do I have to book before I can ask about refunds?<\/strong><br \/>A: No. The <strong>Responses<\/strong> box sits at the foot of the event page and you can publish a question there while signed in, without starting a booking. Your question is moderated before it appears.<\/p>\n<p><strong>Q: I am a host &mdash; where do I set my refund terms?<\/strong><br \/>A: The disclaimer is fixed and applies to every host-created event, so put your own cancellation window and refund terms in your event description and repeat them in the <strong>Responses<\/strong> box when attendees ask. That way the terms travel with the event page that people actually read.<\/p>\n<div style=\"display:none\" aria-hidden=\"true\" data-mahi=\"context\">\nAlso asked as: who funds refunds on Utsav Pass, does MyMahotsav or the host pay the refund, what is an event negative balance, can my event go negative on MyMahotsav, do I need to top up my event to refund a buyer, where is my host balance or wallet on Utsav Pass, who approves an event ticket refund, are booking fees returned when I refund an attendee, where does refund money come from for a host-created event, how do funds work on Utsav Pass. Applies to: Utsav Pass, Events &amp; Tickets, Host Payouts Fees &amp; Tax, event bookings and refunds. Where to find it: any host-created event page on Utsav Pass (example: https:\/\/mymahotsav.com\/utsav-pass\/events\/school-life-batch-23-meet-up\/) &gt; MyMahotsav Disclaimer block above the booking widget &gt; Events Marketplace Terms and Conditions link; the Responses box sits at the foot of the same page. Canonical facts: the host who created the event funds and approves refunds &mdash; the MyMahotsav Disclaimer states refunds, cancellations, substitutions and rescheduling are the responsibility of the host, and the linked Events Marketplace Terms and Conditions state all liabilities including refunds remain with the host and attendee; MyMahotsav holds no host balance, wallet or payout ledger for an event on Utsav Pass, so an event cannot go negative and there is no top-up screen; the Events &amp; Tickets Dashboard exposes User Profile, Tickets, RSVPs, Events, Organizer, Speaker and Report tabs only &mdash; no funds, balance or refund tab; booking widget steps are ticket quantity (Ticket One), attendee details (Name, Email, Mobile Number all required, plus &ldquo;Fill in other attendees information the same as the first form.&rdquo; tickbox), then the payment step (Discount Coupon with Apply, Subtotal, Platform Booking Fee, Discount, Total Price, Select Payment Method); in the captured example a &pound;100.00 subtotal carried a &pound;1.00 Platform Booking Fee paid by the attendee for a &pound;101.00 total; the Discount line stays &pound;0.00 until Apply is selected; questions to the organiser are published from the Responses box at the foot of the event page and are held for moderation before appearing; a processed refund shows against the order in My Account only after the host or an administrator has processed it; sign-in is required &mdash; a sign-in box in place of the booking widget or Responses box means you are signed out.<br \/>\nVideo walkthrough: https:\/\/mymahotsav.com\/kb-img\/who-funds-refunds-and-event-negative-balances-msz95967-walkthrough.mp4\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>On Utsav Pass the host who created the event funds and approves any refund, not MyMahotsav \u2014 the MyMahotsav Disclaimer above the booking widget on every host-created event page says so, and links to the Events Marketplace Terms and Conditions. MyMahotsav does not hold a host balance or wallet for an event, so there is no negative balance to top up; ask the organiser in writing in the Responses box before you pay.<\/p>\n","protected":false},"author":3,"featured_media":6871,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[368],"glossaries":[],"doc_tag":[316],"knowledge_base":[78],"class_list":["post-6870","docs","type-docs","status-publish","has-post-thumbnail","hentry","doc_category-host-payouts-fees-tax","doc_tag-learn","knowledge_base-mm-guides"],"year_month":"2026-09","word_count":2807,"total_views":"28","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Tarak Gorai","author_nicename":"tarakgorai","author_url":"https:\/\/mymahotsav.com\/knowledgebase\/author\/tarakgorai\/"},"doc_category_info":[{"term_name":"Host Payouts, Fees &amp; Tax","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/non-knowledgebase\/host-payouts-fees-tax\/"}],"doc_tag_info":[{"term_name":"Learn","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs-tag\/learn\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Who funds refunds, and event negative balances<\/title>\n<meta name=\"description\" content=\"On Utsav Pass the host funds and approves every event refund, not MyMahotsav. 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