{"id":7357,"date":"2026-08-19T23:22:52","date_gmt":"2026-08-19T22:22:52","guid":{"rendered":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/non-knowledgebase\/uncategorized\/review-contribution-guidelines\/"},"modified":"2026-08-19T23:22:52","modified_gmt":"2026-08-19T22:22:52","password":"","slug":"review-contribution-guidelines","status":"publish","type":"docs","link":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/utsav-listings\/managing-your-listings\/for-visitors-using-utsav-listings\/reviews-ratings-for-visitors-using-utsav-listings\/review-contribution-guidelines\/","title":{"rendered":"Review contribution guidelines"},"content":{"rendered":"<div style=\"background:#f3f0fb;border-left:4px solid #7c5cbf;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#128100; <strong>Who this is for<\/strong><br \/>Any signed-in MyMahotsav member who writes reviews on Utsav Listings &mdash; temples, purohits, businesses and organisations. It is also worth reading if you own a listing and want to know what a review is allowed to say about you.<\/div>\n<h2>Quick answer<\/h2>\n<p><strong>Review only the places and services you have genuinely experienced yourself, and describe that experience honestly and specifically. Leave out personal details about other people, promotion of your own business, spam, abuse and anything you cannot stand behind. Reviews that break these rules may be held, edited or removed, and members who break them repeatedly can lose the ability to leave reviews. The full wording lives in the User Generated Content Policy in the <a href=\"https:\/\/mymahotsav.com\/terms-and-policies-hub\/user-generated-content-policy\/\" target=\"_blank\" rel=\"noopener\">Terms and Policies Hub<\/a>.<\/strong><\/p>\n<h2>Before you begin<\/h2>\n<ul>\n<li>You need a MyMahotsav account, and you need to be signed in to leave a review. If a sign-in box appears where you expected the review form, you are not signed in &mdash; sign in and open the listing again.<\/li>\n<li>You should have actually visited the temple, booked the purohit, or used the business or organisation you are reviewing. First-hand experience is the single rule everything else rests on.<\/li>\n<li>The rules themselves are published as a page you can read at any time: open <strong>Terms and Policies Hub<\/strong> and choose <strong>User Generated Content Policy<\/strong>, or go straight to <a href=\"https:\/\/mymahotsav.com\/terms-and-policies-hub\/user-generated-content-policy\/\" target=\"_blank\" rel=\"noopener\">mymahotsav.com\/terms-and-policies-hub\/user-generated-content-policy\/<\/a>. That page opens for everyone, signed in or not.<\/li>\n<li>If you are reviewing a place of worship or a religious service, read the <a href=\"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=3459\" target=\"_blank\" rel=\"noopener\">Religious Content Respect and Sensitivity Guidelines<\/a> first. Faith topics carry extra care.<\/li>\n<\/ul>\n<h2>What do the review contribution guidelines cover?<\/h2>\n<p>The guidelines are the rules for anything you contribute to a listing &mdash; the star rating, the written review, and any photos or videos you attach to it. They set out four things: what you may submit, who owns it once you have submitted it, what is never allowed, and what happens when something crosses the line.<\/p>\n<p>They sit inside the wider User Generated Content Policy, which covers everything a member submits to MyMahotsav &mdash; listings, reviews, photos, videos and comments. Reviews get particular attention because, unlike a listing, a review is about somebody else. The commercial terms that sit alongside these rules &mdash; how ratings are displayed and used &mdash; are set out in the <a href=\"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=3438\" target=\"_blank\" rel=\"noopener\">Listings Review &amp; Rating Terms<\/a>.<\/p>\n<h2>Why do the guidelines matter?<\/h2>\n<p>People use Utsav Listings to make real decisions. Someone is choosing which temple to visit for a family ceremony, which purohit to invite into their home, or which organisation to trust with a donation. Your review is often the closest thing they have to a personal recommendation.<\/p>\n<p>That only works if reviews are trustworthy. One invented complaint can cost an honest listing owner real bookings; one paid-for five stars can send a family to the wrong purohit. The guidelines exist so that the ratings on MyMahotsav mean something &mdash; and so that your review carries weight when you write one.<\/p>\n<h2>What are the rules for writing a review?<\/h2>\n<h3>Review only what you experienced yourself<\/h3>\n<p>Write about a visit, a booking, a ceremony or a service you were actually part of. Do not review a place on the strength of what a relative told you, what you read elsewhere, or a photograph you saw. If you did not experience it, you cannot review it &mdash; though you are welcome to ask a question on the listing instead.<\/p>\n<h3>Be honest and be specific<\/h3>\n<p>Say what happened, plainly. Give the detail that helps the next reader: what you booked, roughly when, what went well and what did not. A specific, balanced review is far more useful than an enthusiastic one. Do not exaggerate a problem to make a point, and do not soften a real one out of politeness.<\/p>\n<h3>Avoid conflicts of interest<\/h3>\n<p>Do not review your own listing, a listing you work for, or one owned by your family. Do not review a competitor. Do not write a review in exchange for a discount, a free service or a payment, and do not ask anyone to write one for you. If you have any connection to the listing that a reader would want to know about, either say so in the review or do not write it.<\/p>\n<h3>Leave other people out of it<\/h3>\n<p>Do not publish anyone&#8217;s personal information &mdash; phone numbers, home addresses, email addresses, vehicle registrations, photographs of people who have not agreed to appear, or anything else that identifies a private individual. Criticise the service, not a named member of staff. This applies to your own details too: a review is a public page.<\/p>\n<h3>No hate speech, abuse or defamation<\/h3>\n<p>Nothing that attacks people for their religion, caste, region, language, gender, sexuality, disability or any other characteristic. No threats, no harassment, no obscenity. And no accusations you cannot stand behind &mdash; stating something damaging as a fact when it is not is defamation, and it is treated seriously.<\/p>\n<h3>No spam and no promotion<\/h3>\n<p>A review is not an advertisement. No links to your own business, no discount codes, no contact details soliciting work, no copy-pasted text posted across several listings, and no repeat reviews of the same listing to lift or sink its rating. The full list of what is never permitted anywhere on the platform is in the <a href=\"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=3428\" target=\"_blank\" rel=\"noopener\">Prohibited Content &amp; Listing Guidelines<\/a>.<\/p>\n<h2>What about photos and videos in a review?<\/h2>\n<p>Pictures make a review far more useful, and the same principles apply: they must be yours, they must be from the visit you are describing, and they must not identify people who have not agreed to appear. Places of worship and ceremonies often have their own rules about filming &mdash; the <a href=\"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=3349\" target=\"_blank\" rel=\"noopener\">Photography, Audio &amp; Video Recording Guidelines<\/a> explain when recording is appropriate and when it is not.<\/p>\n<p>If you include an image or a quotation that somebody else created, you must credit it properly. The <a href=\"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=3353\" target=\"_blank\" rel=\"noopener\">Attribution and Credit Guidelines for User Generated Content<\/a> set out how. Never upload something you found online and present it as your own.<\/p>\n<h2>What happens if a review breaks the guidelines?<\/h2>\n<p>Reviews are moderated. Depending on what the review does, it may be held before it appears, edited to remove the offending part, or removed altogether. A member who breaks the guidelines repeatedly may have their reviewing privileges withdrawn, and serious or unlawful content is dealt with under the wider <a href=\"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=3369\" target=\"_blank\" rel=\"noopener\">Content Moderation &amp; Community Guidelines<\/a>.<\/p>\n<div style=\"background:#f4f6f8;border-left:4px solid #9aa4b2;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#8505;&#65039; <strong>Note<\/strong><br \/>A critical review is not a rule breach. Honest, first-hand criticism is exactly what the guidelines protect &mdash; a listing owner cannot have a review taken down simply because it is unflattering.<\/div>\n<p>If you think a decision about your review was wrong, you can contest it. The <a href=\"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=3395\" target=\"_blank\" rel=\"noopener\">Appeal and Review Process<\/a> guide explains how to ask for a second look and what to include when you do.<\/p>\n<h2>How do I flag a review that breaks the rules?<\/h2>\n<p>If you come across a review that is fake, abusive, promotional or full of somebody&#8217;s personal details, report it rather than replying to it in kind. Reporting is a member action available on the review itself, and the step-by-step is in <a href=\"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=6979\" target=\"_blank\" rel=\"noopener\">Report a review that violates the guidelines<\/a>.<\/p>\n<p>If the review is about your own listing and your objection is factual rather than a rule breach, replying publicly is usually the better move. A calm, factual reply from an owner reads well to everyone who comes after.<\/p>\n<h2>Tips and best practices<\/h2>\n<ul>\n<li>Write while it is fresh. A review written a week after the visit remembers the detail that makes it useful.<\/li>\n<li>Lead with the facts, then the feeling. What you booked and what happened first; how you felt about it second.<\/li>\n<li>Match the rating to the words. A glowing paragraph with two stars confuses readers and invites a report.<\/li>\n<li>Re-read it once as though you were the owner. If a sentence would be indefensible face to face, rewrite it.<\/li>\n<li>Update rather than repost. If a business puts things right, edit your original review instead of adding a second one.<\/li>\n<\/ul>\n<div style=\"background:#eef8f0;border-left:4px solid #2e9e5b;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#127919; <strong>Best practice<\/strong><br \/>Describe the experience, not the person. &ldquo;The ceremony started forty minutes late and nobody explained why&rdquo; is fair, specific and useful. &ldquo;The priest is dishonest&rdquo; is an accusation about a named individual &mdash; it helps nobody and is the most common reason a review gets removed.<\/div>\n<div style=\"background:#fff6f1;border-left:4px solid #e0592b;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#128161; <strong>Tip<\/strong><br \/>Not sure whether something belongs in a review? Ask yourself whether you would be comfortable if it were read aloud to both the listing owner and the next family deciding whether to book. If the answer is yes, it is almost certainly fine.<\/div>\n<h2>Troubleshooting<\/h2>\n<h3>Your review has not appeared on the listing<\/h3>\n<p><strong>Cause:<\/strong> reviews can be held for moderation before they go live, particularly if they contain links, contact details or wording that a filter flags. <strong>Fix:<\/strong> re-read your review against the rules above &mdash; remove any links, phone numbers, email addresses or names of individual staff &mdash; and allow a little time for it to be checked. <strong>Escalate if:<\/strong> the review still has not appeared after several days and you are confident it meets every guideline; raise a support ticket with the listing name and the date you submitted it.<\/p>\n<h3>Your review was edited or removed<\/h3>\n<p><strong>Cause:<\/strong> something in it breached the guidelines &mdash; most often personal data about an individual, promotional content, or a claim presented as fact that could not be supported. <strong>Fix:<\/strong> read the <a href=\"https:\/\/mymahotsav.com\/terms-and-policies-hub\/user-generated-content-policy\/\" target=\"_blank\" rel=\"noopener\">User Generated Content Policy<\/a>, then rewrite the review describing only your own experience. <strong>Escalate if:<\/strong> you believe the decision was a mistake &mdash; follow the <a href=\"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=3395\" target=\"_blank\" rel=\"noopener\">Appeal and Review Process<\/a> rather than resubmitting the same text.<\/p>\n<h3>You can no longer leave reviews<\/h3>\n<p><strong>Cause:<\/strong> reviewing privileges can be withdrawn after repeated breaches of the guidelines. <strong>Fix:<\/strong> there is no self-serve way to restore them &mdash; the decision is reviewed by the moderation team. <strong>Escalate if:<\/strong> you want the restriction reconsidered; submit an appeal explaining which reviews were affected and why you believe the restriction was applied in error.<\/p>\n<h3>A sign-in box appears instead of the review form<\/h3>\n<p><strong>Cause:<\/strong> you are not signed in, or your session has expired. Reading reviews is open to everyone; writing one is not. <strong>Fix:<\/strong> sign in, then open the listing again and scroll to the reviews section. <strong>Escalate if:<\/strong> you are signed in, your name appears in the profile menu, and the review form still will not load on any listing.<\/p>\n<h2>FAQ<\/h2>\n<p><strong>Q: Can I review a temple I have only read about?<\/strong><br \/>A: No. Reviews must come from your own first-hand experience &mdash; a visit, a booking or a service you actually used. If you have a question about a place you have not been to, ask it on the listing instead of reviewing it.<\/p>\n<p><strong>Q: Can I leave a negative review?<\/strong><br \/>A: Yes. Honest criticism is welcome and protected, as long as it describes your own experience, sticks to what actually happened, and avoids abuse, personal details and accusations you cannot support.<\/p>\n<p><strong>Q: May I review my own listing, or my family&#8217;s?<\/strong><br \/>A: No. Reviewing your own listing, one you work for, or one owned by your family is a conflict of interest, as is reviewing a competitor. So is writing a review in exchange for a discount, a free service or payment.<\/p>\n<p><strong>Q: Can a listing owner have a bad review taken down?<\/strong><br \/>A: Not simply for being unflattering. A review is only removed if it breaks a guideline &mdash; for example if it is fake, abusive, promotional, or publishes somebody&#8217;s personal details. Owners can reply publicly, and can report a review that genuinely breaches the rules.<\/p>\n<p><strong>Q: Can I add photos to my review?<\/strong><br \/>A: Yes, provided they are your own, they are from the visit you are describing, and they do not show people who have not agreed to appear. Check the <a href=\"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=3349\" target=\"_blank\" rel=\"noopener\">Photography, Audio &amp; Video Recording Guidelines<\/a> before photographing a ceremony or a place of worship.<\/p>\n<p><strong>Q: What should I do if I spot a fake review?<\/strong><br \/>A: Report it rather than arguing with it. The steps are in <a href=\"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=6979\" target=\"_blank\" rel=\"noopener\">Report a review that violates the guidelines<\/a>, and the moderation team takes it from there.<\/p>\n<p><strong>Q: Where can I read the rules in full?<\/strong><br \/>A: Open <strong>Terms and Policies Hub<\/strong> and choose <strong>User Generated Content Policy<\/strong>, or go directly to <a href=\"https:\/\/mymahotsav.com\/terms-and-policies-hub\/user-generated-content-policy\/\" target=\"_blank\" rel=\"noopener\">mymahotsav.com\/terms-and-policies-hub\/user-generated-content-policy\/<\/a>. It covers everything you submit to MyMahotsav, not just reviews.<\/p>\n<div style=\"display:none\" aria-hidden=\"true\" data-mahi=\"context\">\nAlso asked as: what are the review contribution guidelines on MyMahotsav; what are the rules for writing a review; can I leave a negative review on a listing; can I review my own listing or my family&rsquo;s business; why was my review removed or edited; why has my review not appeared yet; can a listing owner get a bad review deleted; what is not allowed in a review; can I add photos to a review; how do I report a fake review; why can I no longer leave reviews; where do I read the user generated content policy. Applies to: Utsav Listings reviews and ratings on temple, purohit, business and organisation listings; the MyMahotsav User Generated Content Policy. Where to find it: Terms and Policies Hub &gt; User Generated Content Policy &mdash; https:\/\/mymahotsav.com\/terms-and-policies-hub\/user-generated-content-policy\/ &mdash; a public page that opens without signing in; writing or reporting a review requires a signed-in member account. Canonical facts: reviews must be based on the member&rsquo;s own first-hand experience of the place or service; reviews must be honest and specific; conflicts of interest are not allowed, meaning no reviewing your own listing, an employer&rsquo;s listing, a family member&rsquo;s listing or a competitor, and no reviews written in exchange for payment, discounts or free services; no personal data about individuals such as phone numbers, addresses, email addresses or photographs of people who have not consented; no hate speech, harassment, threats, obscenity or defamation; no spam, advertising, links, discount codes, duplicated text across listings or repeat reviews of the same listing; photos and videos attached to a review must be the member&rsquo;s own, from the visit described, and compliant with the Photography, Audio &amp; Video Recording Guidelines; third-party content must be credited per the Attribution and Credit Guidelines. Enforcement: a review that breaks the guidelines may be held before publication, edited, or removed; repeated breaches may result in reviewing privileges being withdrawn; a critical but honest review is not a breach and is not removed for being unflattering; decisions can be contested through the Appeal and Review Process; reporting a rule-breaking review is a member action on the review itself. Related guides: Report a review that violates the guidelines https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=6979; Photography, Audio &amp; Video Recording Guidelines https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=3349; Attribution and Credit Guidelines for User Generated Content https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=3353; Content Moderation &amp; Community Guidelines https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=3369; Appeal and Review Process https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=3395; Prohibited Content &amp; Listing Guidelines https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=3428; Listings Review &amp; Rating Terms https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=3438; Religious Content Respect and Sensitivity Guidelines https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=3459. Article intent: Learn. Audience: Policy. Role: Member. Product: Utsav Listings. Module: Listings. No video walkthrough exists for this article.\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MyMahotsav&#8217;s review contribution guidelines ask you to review only the places and services you have experienced yourself, to write honestly and specifically, and to leave out personal data, promotion, spam and abuse. Reviews that break the rules may be held, edited or removed, and repeated breaches can cost you your reviewing privileges.<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[400],"glossaries":[],"doc_tag":[381],"knowledge_base":[78],"class_list":["post-7357","docs","type-docs","status-publish","hentry","doc_category-reviews-ratings-for-visitors-using-utsav-listings","doc_tag-rules-policies","knowledge_base-mm-guides"],"year_month":"2026-09","word_count":2561,"total_views":"22","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"","author_nicename":"","author_url":"https:\/\/mymahotsav.com\/knowledgebase\/author\/"},"doc_category_info":[{"term_name":"Reviews &amp; Ratings","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/non-knowledgebase\/reviews-ratings-for-visitors-using-utsav-listings\/"}],"doc_tag_info":[{"term_name":"Rules &amp; Policies","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs-tag\/rules-policies\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Review contribution guidelines for MyMahotsav<\/title>\n<meta name=\"description\" content=\"MyMahotsav review contribution guidelines: review only what you experienced first-hand, write honestly, and leave out spam, promotion and personal data.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/utsav-listings\/managing-your-listings\/for-visitors-using-utsav-listings\/reviews-ratings-for-visitors-using-utsav-listings\/review-contribution-guidelines\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Review contribution guidelines\" \/>\n<meta property=\"og:description\" content=\"Review only the places and services you have experienced yourself, write honestly, and keep personal data, promotion and abuse out of it. 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