{"id":7640,"date":"2026-08-21T13:06:24","date_gmt":"2026-08-21T12:06:24","guid":{"rendered":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/non-knowledgebase\/uncategorized\/issue-a-refund-on-a-paid-listing-invoice\/"},"modified":"2026-08-21T13:06:24","modified_gmt":"2026-08-21T12:06:24","password":"","slug":"issue-a-refund-on-a-paid-listing-invoice","status":"publish","type":"docs","link":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/utsav-listings\/managing-your-listings\/for-visitors-using-utsav-listings\/packages-pricing-payments\/issue-a-refund-on-a-paid-listing-invoice\/","title":{"rendered":"Issue a refund on a paid listing invoice"},"content":{"rendered":"<div style=\"background:#f3f0fb;border-left:4px solid #7c5cbf;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#128100; <strong>Who this is for<\/strong><br \/>Any signed-in MyMahotsav member who has paid for a listing package and needs the money back &mdash; a duplicate payment, the wrong package, a listing that was never published, or a charge you did not expect. You will need the invoice you want refunded to hand.<\/div>\n<h2>Quick answer<\/h2>\n<p><strong>Listing packages are paid by invoice, and an invoice has no refund button &mdash; your invoice page offers only Print Invoice, and the subscription behind it offers only Manage Subscription. Refunds on listing invoices are issued by the MyMahotsav team, so you ask for one rather than doing it yourself. Go to Contact Us &rarr; Support Portal, select &lsquo;+ Create a New Ticket&rsquo;, and describe the refund you want &mdash; invoice number, amount paid, the listing it covers and what went wrong. The team replies in the same ticket.<\/strong><\/p>\n<figure style=\"margin:28px 0 42px;\"><video src=\"https:\/\/mymahotsav.com\/kb-img\/issue-a-refund-on-a-paid-listing-invoice-mt2wdiv3-walkthrough.mp4\" controls preload=\"metadata\" playsinline style=\"width:100%;aspect-ratio:16\/9;border:0;border-radius:10px;box-shadow:0 5px 25px rgba(0,0,0,0.12);display:block;background:#000;\">Your browser cannot play this video.<\/video><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">Video walkthrough &mdash; raising a listing invoice refund request in the Support Portal.<\/figcaption><\/figure>\n<h2>Before you begin<\/h2>\n<ul>\n<li><strong>Sign in first.<\/strong> The Support Portal is a members-only page. If a sign-in box appears instead of your ticket list, you are not signed in.<\/li>\n<li><strong>Find the page.<\/strong> Open <strong>Contact Us<\/strong> in the main menu and choose <strong>Support Portal<\/strong>, or go straight to <a href=\"https:\/\/mymahotsav.com\/contact-us\/support-portal\/\" target=\"_blank\" rel=\"noopener\">mymahotsav.com\/contact-us\/support-portal\/<\/a>.<\/li>\n<li><strong>Have your invoice details ready.<\/strong> Your listing package invoices are listed on your invoices page at <a href=\"https:\/\/mymahotsav.com\/gp-invoices\/\" target=\"_blank\" rel=\"noopener\">mymahotsav.com\/gp-invoices\/<\/a>, and the plan behind them on your subscriptions page at <a href=\"https:\/\/mymahotsav.com\/gp-subscriptions\/\" target=\"_blank\" rel=\"noopener\">mymahotsav.com\/gp-subscriptions\/<\/a>. Note the invoice number, the amount, the date and the listing it paid for.<\/li>\n<li><strong>Save a copy of the invoice.<\/strong> A printed or saved copy attaches nicely to the ticket. Attachments accept photos, CSV, PDF and document files, Zip and JSON, up to 20&nbsp;MB.<\/li>\n<li><strong>Know who does what.<\/strong> Only MyMahotsav staff can push a refund back through the payment gateway. Nothing on your own screens will do it, so a ticket is the route &mdash; not a workaround.<\/li>\n<\/ul>\n<div style=\"background:#f4f6f8;border-left:4px solid #9aa4b2;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#8505;&#65039; <strong>Note<\/strong><br \/>A refund can end or shorten the listing package it paid for, and it may affect the subscription attached to it. Say in your ticket what you would like to happen to the listing &mdash; keep it live, pause it, or take it down &mdash; so the team can act once, rather than asking you afterwards.<\/div>\n<h2>Step 1 &mdash; Open the Support Portal<\/h2>\n<ol>\n<li>Sign in to MyMahotsav.<\/li>\n<li>Open <strong>Contact Us<\/strong> in the main menu and choose <strong>Support Portal<\/strong>.<\/li>\n<li>The page opens on <strong>All Tickets<\/strong> &mdash; every conversation you have already had with support, newest first.<\/li>\n<\/ol>\n<p>The search box, ringed in the picture, sits above the list next to the <strong>All<\/strong>, <strong>Open<\/strong> and <strong>Closed<\/strong> tabs and the <strong>All Products<\/strong> filter. That is where you start.<\/p>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/issue-a-refund-on-a-paid-listing-invoice-mt2wdiv3-01.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/issue-a-refund-on-a-paid-listing-invoice-mt2wdiv3-01.png\" alt=\"The Support Portal All Tickets list, with the search box ringed above the existing tickets\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">The Support Portal opens on <strong>All Tickets<\/strong>. The search box is ringed &mdash; use it before you raise anything new.<\/figcaption><\/figure>\n<h2>Step 2 &mdash; Check whether you have already asked<\/h2>\n<p>Refunds move faster in one conversation than in three. Before creating anything, search for the request you may already have open.<\/p>\n<ol>\n<li>Select the search box ringed in the picture and type a few words such as <strong>listing invoice refund<\/strong>, or the invoice number itself.<\/li>\n<li>If a matching ticket appears, open it and add your new information as a reply instead of starting again.<\/li>\n<li>If you see <strong>No tickets found<\/strong>, as in the picture below, there is nothing open yet &mdash; select <strong>+ Create a New Ticket<\/strong> at the top right of the <strong>All Tickets<\/strong> card.<\/li>\n<\/ol>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/issue-a-refund-on-a-paid-listing-invoice-mt2wdiv3-02.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/issue-a-refund-on-a-paid-listing-invoice-mt2wdiv3-02.png\" alt=\"The Support Portal search box containing listing invoice refund, with the result No tickets found\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">Searching &lsquo;listing invoice refund&rsquo; in the ringed box returns <strong>No tickets found<\/strong>, so this request is a new one.<\/figcaption><\/figure>\n<h2>Step 3 &mdash; Write the refund request<\/h2>\n<p>The new ticket form opens in the same panel. Give it a subject that names the invoice, then set out the request in the details box.<\/p>\n<ol>\n<li>In <strong>Subject<\/strong>, name the invoice plainly &mdash; for example <em>Refund request for paid listing invoice #57594<\/em>.<\/li>\n<li>In the details box, write the facts the team needs to check the payment: the invoice number, the amount paid, the date and payment method, the listing and package the invoice covers, and why you are asking for the money back.<\/li>\n<li>Say whether you want the whole amount back or part of it, and what should happen to the listing afterwards.<\/li>\n<\/ol>\n<p>Below the details box you will find <strong>Add Attachment<\/strong> with its <strong>Browse Files<\/strong> button, then <strong>Related Product\/Service<\/strong>, <strong>Priority<\/strong> and the <strong>Create Ticket<\/strong> button.<\/p>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/issue-a-refund-on-a-paid-listing-invoice-mt2wdiv3-03.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/issue-a-refund-on-a-paid-listing-invoice-mt2wdiv3-03.png\" alt=\"The lower half of the new ticket form showing Add Attachment, Browse Files, Related Product\/Service, Priority and the Create Ticket button\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">The ticket form part-filled: the details box sits above <strong>Add Attachment<\/strong>, <strong>Related Product\/Service<\/strong> and <strong>Priority<\/strong>.<\/figcaption><\/figure>\n<h2>Step 4 &mdash; Attach the invoice<\/h2>\n<ol>\n<li>Select <strong>Browse Files<\/strong> under <strong>Add Attachment<\/strong>.<\/li>\n<li>Choose your saved or printed invoice, plus a payment confirmation or bank line if you have one.<\/li>\n<li>Wait for the file to finish uploading. It appears as a card under the button with a green <strong>Completed<\/strong> tick, and a bin icon if you picked the wrong file.<\/li>\n<\/ol>\n<p>Supported types are photos, CSV, PDF and document files, Zip and JSON, with a maximum file size of 20&nbsp;MB.<\/p>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/issue-a-refund-on-a-paid-listing-invoice-mt2wdiv3-04.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/issue-a-refund-on-a-paid-listing-invoice-mt2wdiv3-04.png\" alt=\"An uploaded attachment card showing a completed file upload under Add Attachment\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">The uploaded file shows as a card with a green <strong>Completed<\/strong> tick and a bin icon to remove it.<\/figcaption><\/figure>\n<h2>Step 5 &mdash; Set the product and priority, then read it back<\/h2>\n<ol>\n<li>Open <strong>Related Product\/Service<\/strong> and pick the closest match to your listing package if one is listed. It is optional &mdash; the ticket sends perfectly well with it left as <strong>Select related Product\/Service<\/strong>.<\/li>\n<li>Leave <strong>Priority<\/strong> at <strong>Normal<\/strong> unless the charge is urgent &mdash; a duplicate payment, a card you have had to cancel, or a payment you did not authorise. The ticket in this walkthrough was sent at <strong>Normal<\/strong>.<\/li>\n<li>Read the whole ticket back once. Check the invoice number against your invoices page, and check the amount matches to the penny.<\/li>\n<\/ol>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/issue-a-refund-on-a-paid-listing-invoice-mt2wdiv3-05.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/issue-a-refund-on-a-paid-listing-invoice-mt2wdiv3-05.png\" alt=\"The completed ticket form with the description written, the invoice attached, Priority set to Normal and the Create Ticket button ready\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">The finished ticket &mdash; details written, invoice attached, <strong>Priority<\/strong> at <strong>Normal<\/strong> &mdash; ready for <strong>Create Ticket<\/strong>.<\/figcaption><\/figure>\n<h2>Step 6 &mdash; Send it<\/h2>\n<ol>\n<li>Select <strong>Create Ticket<\/strong>.<\/li>\n<li>The form closes and the ticket is saved. There is no separate confirmation page, so the empty panel in the picture below is the normal result &mdash; not an error.<\/li>\n<li>Go back to the Support Portal. Your new ticket now sits at the top of <strong>All Tickets<\/strong> with the status <strong>new<\/strong>, and every reply from the team lands there.<\/li>\n<\/ol>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/issue-a-refund-on-a-paid-listing-invoice-mt2wdiv3-06.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/issue-a-refund-on-a-paid-listing-invoice-mt2wdiv3-06.png\" alt=\"The Support Portal page after the ticket has been created, with the form panel closed\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">After <strong>Create Ticket<\/strong> the form closes and the ticket is saved &mdash; it then appears in your <strong>All Tickets<\/strong> list.<\/figcaption><\/figure>\n<h2>Step 7 &mdash; If your invoice shows &lsquo;Access Denied&rsquo;<\/h2>\n<p>Most refund tickets stall on one thing: the member cannot open the invoice to quote its number. A listing invoice is a private document, so opening its address on its own &mdash; from a bookmark, from your history, or from a link a friend forwarded &mdash; produces this screen instead:<\/p>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/issue-a-refund-on-a-paid-listing-invoice-mt2wdiv3-07.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/issue-a-refund-on-a-paid-listing-invoice-mt2wdiv3-07.png\" alt=\"An Access Denied message reading: This invoice is only viewable by clicking on the invoice link that was sent to you via email\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">&lsquo;Access Denied &mdash; This invoice is only viewable by clicking on the invoice link that was sent to you via email.&rsquo;<\/figcaption><\/figure>\n<p>To get back to the invoice:<\/p>\n<ol>\n<li>Open your invoices page at <a href=\"https:\/\/mymahotsav.com\/gp-invoices\/\" target=\"_blank\" rel=\"noopener\">mymahotsav.com\/gp-invoices\/<\/a> while signed in, and open the invoice from the row.<\/li>\n<li>Or find the invoice email MyMahotsav sent when you paid, and use the link in that email.<\/li>\n<li>Never paste an invoice link into your ticket, an email or a chat. It carries a private key that lets anyone holding it open your invoice. Quote the <em>invoice number<\/em> instead &mdash; that is all the team needs.<\/li>\n<\/ol>\n<h2>Tips and best practices<\/h2>\n<div style=\"background:#eef8f0;border-left:4px solid #2e9e5b;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#127919; <strong>Best practice<\/strong><br \/>Write the ticket so it can be actioned without a single follow-up question: invoice number, amount, date, payment method, the listing and package it covers, the reason, whether you want a full or partial refund, and what should happen to the listing. A complete first message is the difference between a refund this week and a conversation that runs for a fortnight.<\/div>\n<ul>\n<li><strong>One invoice, one ticket.<\/strong> If two payments went wrong, raise them separately or list both invoice numbers clearly &mdash; refunds are processed per invoice.<\/li>\n<li><strong>Ask early.<\/strong> Payment gateways return money to the original card most easily soon after the charge. The longer you leave it, the more likely the refund has to travel a slower route.<\/li>\n<li><strong>Mention the subscription.<\/strong> If the invoice belongs to a recurring package, say whether you also want the plan stopped &mdash; a refund on one invoice does not necessarily end future ones.<\/li>\n<li><strong>Keep replying in the ticket.<\/strong> Answers, questions and the final confirmation all live in that one conversation, so it stays the record of what was agreed.<\/li>\n<\/ul>\n<div style=\"background:#fff6f1;border-left:4px solid #e0592b;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#128161; <strong>Tip<\/strong><br \/>Before you write, open your invoices page in a second browser tab. Copying the invoice number and amount straight from the row beats typing them from memory &mdash; one wrong digit sends the team looking for a payment that does not exist.<\/div>\n<h2>Troubleshooting<\/h2>\n<h3>There is no Refund button anywhere on my invoice<\/h3>\n<p><strong>Cause:<\/strong> That is by design. A paid listing invoice offers <strong>Print Invoice<\/strong>, and the subscription behind it offers <strong>Manage Subscription<\/strong> &mdash; there is no self-serve refund or cancel-with-refund action on either screen, because refunds have to be pushed back through the payment gateway by MyMahotsav staff.<br \/>\n<strong>Fix:<\/strong> Raise the request through Contact Us &rarr; Support Portal &rarr; <strong>+ Create a New Ticket<\/strong>, exactly as in the steps above. This is the intended route, not a workaround.<br \/>\n<strong>Escalate if:<\/strong> your ticket has had no reply at all after several working days &mdash; reply to it again, mark the priority up, and say the payment is still outstanding.<\/p>\n<h3>A sign-in box appears instead of my tickets<\/h3>\n<p><strong>Cause:<\/strong> The Support Portal only exists for signed-in members, so a signed-out visitor gets the sign-in screen at that address.<br \/>\n<strong>Fix:<\/strong> Sign in with the account that <em>paid the invoice<\/em>, then open Contact Us &rarr; Support Portal again. If you paid from a different account, sign in as that account &mdash; the team can only match a refund to the payer.<br \/>\n<strong>Escalate if:<\/strong> you can no longer sign in to the account that paid. Raise a ticket from the account you can reach and explain the situation; do not create a duplicate payment to fix it.<\/p>\n<h3>The invoice link gives me &lsquo;Access Denied&rsquo;<\/h3>\n<p><strong>Cause:<\/strong> Listing invoices are private. Opening the address without the secure link that was emailed to you shows &lsquo;Access Denied &mdash; This invoice is only viewable by clicking on the invoice link that was sent to you via email.&rsquo;<br \/>\n<strong>Fix:<\/strong> Open the invoice from your invoices page while signed in, or from the invoice email. You do not actually need the page open to raise the ticket &mdash; the invoice number and amount are enough.<br \/>\n<strong>Escalate if:<\/strong> the invoice is missing from your invoices page altogether. Say so in the ticket, giving the date, amount and card or account used.<\/p>\n<h3>My listing came down after the refund<\/h3>\n<p><strong>Cause:<\/strong> The invoice paid for the package that keeps that listing published. Refunding it can end or shorten the package, so the listing may expire or stop showing.<br \/>\n<strong>Fix:<\/strong> Reply in the same ticket and say what you would like instead &mdash; a different package, a fresh invoice, or the listing kept live while you settle up. Better still, say it in the first message so the team never has to guess.<br \/>\n<strong>Escalate if:<\/strong> a listing you did <em>not<\/em> ask to be refunded has also stopped showing. Name that listing in the ticket straight away.<\/p>\n<h2>FAQ<\/h2>\n<p><strong>Q: Can I refund a listing invoice myself?<\/strong><br \/>A: No. Neither your invoice page nor your subscription page carries a refund control &mdash; only MyMahotsav staff can send the money back through the gateway. Your part is the ticket.<\/p>\n<p><strong>Q: How long does a refund take?<\/strong><br \/>A: The team answers in the ticket and tells you what they can do. Once a refund is approved, the money returns to the card or account you paid from, and how quickly it lands is up to your bank &mdash; usually a few working days after the reversal is sent.<\/p>\n<p><strong>Q: Can I ask for part of the amount back?<\/strong><br \/>A: Yes. Say clearly in the ticket that you want a partial refund and the exact figure you are asking for, along with your reason &mdash; the team assesses full and partial requests the same way.<\/p>\n<p><strong>Q: How will I know the refund has gone through?<\/strong><br \/>A: The team confirms in the ticket, and the invoice stops showing as <strong>Paid<\/strong> and moves to a refunded status on your invoices page. Your bank statement is the final word on the money itself.<\/p>\n<p><strong>Q: Does a refund cancel my listing package too?<\/strong><br \/>A: It can. A refund may end or shorten the package the invoice paid for, and a recurring plan may need stopping separately. Tell the team what you want to happen to the listing and the plan when you raise the ticket.<\/p>\n<p><strong>Q: I paid for the wrong package &mdash; can I swap rather than refund?<\/strong><br \/>A: Ask. Put both packages in the ticket &mdash; the one you paid for and the one you meant &mdash; and let the team tell you whether a swap or a refund-and-repurchase is simpler for your invoice.<\/p>\n<div style=\"display:none\" aria-hidden=\"true\" data-mahi=\"context\">\nAlso asked as: how do I get a refund on a listing invoice; refund a paid listing package payment; there is no refund button on my listing invoice; I paid twice for my listing package, how do I get the money back; cancel my listing package and get a refund; who issues refunds on MyMahotsav listing invoices; how do I ask support for a listing invoice refund; my listing invoice says Access Denied; refund for the wrong listing package; will my listing come down if I get a refund. Applies to: Utsav Listings &mdash; Listings &mdash; Packages, Pricing &amp; Payments; listing package invoices, listing subscriptions and the MyMahotsav Support Portal. Where to find it: Contact Us &gt; Support Portal &gt; + Create a New Ticket (direct link https:\/\/mymahotsav.com\/contact-us\/support-portal\/); listing invoices at https:\/\/mymahotsav.com\/gp-invoices\/ and listing subscriptions at https:\/\/mymahotsav.com\/gp-subscriptions\/. Canonical facts: listing packages are billed as invoices, not shop orders; a paid listing invoice shows only Print Invoice and its parent subscription only Manage Subscription &mdash; there is NO member-facing refund, cancel-with-refund or partial-refund control anywhere on those screens; the site Refund and Returns Policy also directs buyers to contact support; refunds are issued by MyMahotsav staff pushing the reversal back through the payment gateway, and members request rather than self-serve; the front-end route is the Support Portal ticket form with fields Subject, Ticket Details, Add Attachment (photos, CSV, PDF\/Docs, Zip, JSON; max 20 MB), Related Product\/Service (optional) and Priority (defaults to Normal), submitted with Create Ticket; the Support Portal requires sign-in and shows a sign-in box to signed-out visitors; after Create Ticket the form simply closes with no separate confirmation page and the ticket appears in All Tickets with status new; a full or partial refund is possible and should be stated explicitly; a refund can deactivate, expire or shorten the listing package it paid for and any linked recurring subscription should be reviewed separately; once processed the invoice moves off Paid to a refunded status; a listing invoice URL is private and carries a secret key, so opening it without the emailed link shows &lsquo;Access Denied &mdash; This invoice is only viewable by clicking on the invoice link that was sent to you via email&rsquo;, and members should quote the invoice number rather than share the link. Video walkthrough: https:\/\/mymahotsav.com\/kb-img\/issue-a-refund-on-a-paid-listing-invoice-mt2wdiv3-walkthrough.mp4\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>There is no refund button on a paid listing invoice or on its subscription page \u2014 only the MyMahotsav team can issue one. Request it at Contact Us > Support Portal > + Create a New Ticket, quoting the invoice number, the amount paid and the listing it covers.<\/p>\n","protected":false},"author":3,"featured_media":7641,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[392],"glossaries":[],"doc_tag":[293],"knowledge_base":[78],"class_list":["post-7640","docs","type-docs","status-publish","has-post-thumbnail","hentry","doc_category-packages-pricing-payments","doc_tag-guides","knowledge_base-mm-guides"],"year_month":"2026-09","word_count":2543,"total_views":"21","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Tarak Gorai","author_nicename":"tarakgorai","author_url":"https:\/\/mymahotsav.com\/knowledgebase\/author\/tarakgorai\/"},"doc_category_info":[{"term_name":"Packages, Pricing &amp; Payments","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/non-knowledgebase\/packages-pricing-payments\/"}],"doc_tag_info":[{"term_name":"Guides","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs-tag\/guides\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Issue a refund on a paid listing invoice | MyMahotsav<\/title>\n<meta name=\"description\" content=\"A paid listing invoice has no refund button. Ask the MyMahotsav team for a listing invoice refund on the Support Portal, quoting the invoice number and amo\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/utsav-listings\/managing-your-listings\/for-visitors-using-utsav-listings\/packages-pricing-payments\/issue-a-refund-on-a-paid-listing-invoice\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to get a refund on a paid listing invoice\" \/>\n<meta property=\"og:description\" content=\"There is no self-serve refund on a listing invoice. Raise a Support Portal ticket with your invoice number, the amount paid and the listing it covers, and the MyMahotsav team issues the refund for you.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/utsav-listings\/managing-your-listings\/for-visitors-using-utsav-listings\/packages-pricing-payments\/issue-a-refund-on-a-paid-listing-invoice\/\" \/>\n<meta property=\"og:site_name\" content=\"KnowledgeBase\u2122\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cdnx.mymahotsav.com\/wp-content\/uploads\/sites\/3\/2026\/08\/21130719\/thumb-832.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"How to get a refund on a paid listing invoice\" \/>\n<meta name=\"twitter:description\" content=\"There is no self-serve refund on a listing invoice. Raise a Support Portal ticket with your invoice number, the amount paid and the listing it covers, and the MyMahotsav team issues the refund for you.\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"13 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/mymahotsav.com\\\/knowledgebase\\\/docs\\\/mm-guides\\\/utsav-listings\\\/managing-your-listings\\\/for-visitors-using-utsav-listings\\\/packages-pricing-payments\\\/issue-a-refund-on-a-paid-listing-invoice\\\/\",\"url\":\"https:\\\/\\\/mymahotsav.com\\\/knowledgebase\\\/docs\\\/mm-guides\\\/utsav-listings\\\/managing-your-listings\\\/for-visitors-using-utsav-listings\\\/packages-pricing-payments\\\/issue-a-refund-on-a-paid-listing-invoice\\\/\",\"name\":\"Issue a refund on a paid listing invoice | MyMahotsav\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mymahotsav.com\\\/knowledgebase\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/mymahotsav.com\\\/knowledgebase\\\/docs\\\/mm-guides\\\/utsav-listings\\\/managing-your-listings\\\/for-visitors-using-utsav-listings\\\/packages-pricing-payments\\\/issue-a-refund-on-a-paid-listing-invoice\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/mymahotsav.com\\\/knowledgebase\\\/docs\\\/mm-guides\\\/utsav-listings\\\/managing-your-listings\\\/for-visitors-using-utsav-listings\\\/packages-pricing-payments\\\/issue-a-refund-on-a-paid-listing-invoice\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cdnx.mymahotsav.com\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2026\\\/08\\\/21130719\\\/thumb-832.png\",\"datePublished\":\"2026-08-21T12:06:24+00:00\",\"description\":\"A paid listing invoice has no refund button. Ask the MyMahotsav team for a listing invoice refund on the Support Portal, quoting the invoice number and amo\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/mymahotsav.com\\\/knowledgebase\\\/docs\\\/mm-guides\\\/utsav-listings\\\/managing-your-listings\\\/for-visitors-using-utsav-listings\\\/packages-pricing-payments\\\/issue-a-refund-on-a-paid-listing-invoice\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/mymahotsav.com\\\/knowledgebase\\\/docs\\\/mm-guides\\\/utsav-listings\\\/managing-your-listings\\\/for-visitors-using-utsav-listings\\\/packages-pricing-payments\\\/issue-a-refund-on-a-paid-listing-invoice\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/mymahotsav.com\\\/knowledgebase\\\/docs\\\/mm-guides\\\/utsav-listings\\\/managing-your-listings\\\/for-visitors-using-utsav-listings\\\/packages-pricing-payments\\\/issue-a-refund-on-a-paid-listing-invoice\\\/#primaryimage\",\"url\":\"https:\\\/\\\/cdnx.mymahotsav.com\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2026\\\/08\\\/21130719\\\/thumb-832.png\",\"contentUrl\":\"https:\\\/\\\/cdnx.mymahotsav.com\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2026\\\/08\\\/21130719\\\/thumb-832.png\",\"width\":1280,\"height\":720},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/mymahotsav.com\\\/knowledgebase\\\/docs\\\/mm-guides\\\/utsav-listings\\\/managing-your-listings\\\/for-visitors-using-utsav-listings\\\/packages-pricing-payments\\\/issue-a-refund-on-a-paid-listing-invoice\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/mymahotsav.com\\\/knowledgebase\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"MyMahotsav KnowledgeBase\",\"item\":\"https:\\\/\\\/mymahotsav.com\\\/knowledgebase\\\/solutions\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Issue a refund on a paid listing invoice\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/mymahotsav.com\\\/knowledgebase\\\/#website\",\"url\":\"https:\\\/\\\/mymahotsav.com\\\/knowledgebase\\\/\",\"name\":\"KnowledgeBase\",\"description\":\"Faith | Festivals | Friends | Fun\",\"publisher\":{\"@id\":\"https:\\\/\\\/mymahotsav.com\\\/knowledgebase\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/mymahotsav.com\\\/knowledgebase\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/mymahotsav.com\\\/knowledgebase\\\/#organization\",\"name\":\"KnowledgeBase\",\"url\":\"https:\\\/\\\/mymahotsav.com\\\/knowledgebase\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/mymahotsav.com\\\/knowledgebase\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/cdnx.mymahotsav.com\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2025\\\/03\\\/07221056\\\/E57C172F-3962-4460-B430-F26EA4BE2235-2048x501-1.png\",\"contentUrl\":\"https:\\\/\\\/cdnx.mymahotsav.com\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2025\\\/03\\\/07221056\\\/E57C172F-3962-4460-B430-F26EA4BE2235-2048x501-1.png\",\"width\":2048,\"height\":500,\"caption\":\"KnowledgeBase\"},\"image\":{\"@id\":\"https:\\\/\\\/mymahotsav.com\\\/knowledgebase\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Issue a refund on a paid listing invoice | MyMahotsav","description":"A paid listing invoice has no refund button. Ask the MyMahotsav team for a listing invoice refund on the Support Portal, quoting the invoice number and amo","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/utsav-listings\/managing-your-listings\/for-visitors-using-utsav-listings\/packages-pricing-payments\/issue-a-refund-on-a-paid-listing-invoice\/","og_locale":"en_GB","og_type":"article","og_title":"How to get a refund on a paid listing invoice","og_description":"There is no self-serve refund on a listing invoice. Raise a Support Portal ticket with your invoice number, the amount paid and the listing it covers, and the MyMahotsav team issues the refund for you.","og_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/utsav-listings\/managing-your-listings\/for-visitors-using-utsav-listings\/packages-pricing-payments\/issue-a-refund-on-a-paid-listing-invoice\/","og_site_name":"KnowledgeBase\u2122","og_image":[{"width":1280,"height":720,"url":"https:\/\/cdnx.mymahotsav.com\/wp-content\/uploads\/sites\/3\/2026\/08\/21130719\/thumb-832.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_title":"How to get a refund on a paid listing invoice","twitter_description":"There is no self-serve refund on a listing invoice. Raise a Support Portal ticket with your invoice number, the amount paid and the listing it covers, and the MyMahotsav team issues the refund for you.","twitter_misc":{"Estimated reading time":"13 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/utsav-listings\/managing-your-listings\/for-visitors-using-utsav-listings\/packages-pricing-payments\/issue-a-refund-on-a-paid-listing-invoice\/","url":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/utsav-listings\/managing-your-listings\/for-visitors-using-utsav-listings\/packages-pricing-payments\/issue-a-refund-on-a-paid-listing-invoice\/","name":"Issue a refund on a paid listing invoice | MyMahotsav","isPartOf":{"@id":"https:\/\/mymahotsav.com\/knowledgebase\/#website"},"primaryImageOfPage":{"@id":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/utsav-listings\/managing-your-listings\/for-visitors-using-utsav-listings\/packages-pricing-payments\/issue-a-refund-on-a-paid-listing-invoice\/#primaryimage"},"image":{"@id":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/utsav-listings\/managing-your-listings\/for-visitors-using-utsav-listings\/packages-pricing-payments\/issue-a-refund-on-a-paid-listing-invoice\/#primaryimage"},"thumbnailUrl":"https:\/\/cdnx.mymahotsav.com\/wp-content\/uploads\/sites\/3\/2026\/08\/21130719\/thumb-832.png","datePublished":"2026-08-21T12:06:24+00:00","description":"A paid listing invoice has no refund button. Ask the MyMahotsav team for a listing invoice refund on the Support Portal, quoting the invoice number and amo","breadcrumb":{"@id":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/utsav-listings\/managing-your-listings\/for-visitors-using-utsav-listings\/packages-pricing-payments\/issue-a-refund-on-a-paid-listing-invoice\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/utsav-listings\/managing-your-listings\/for-visitors-using-utsav-listings\/packages-pricing-payments\/issue-a-refund-on-a-paid-listing-invoice\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/utsav-listings\/managing-your-listings\/for-visitors-using-utsav-listings\/packages-pricing-payments\/issue-a-refund-on-a-paid-listing-invoice\/#primaryimage","url":"https:\/\/cdnx.mymahotsav.com\/wp-content\/uploads\/sites\/3\/2026\/08\/21130719\/thumb-832.png","contentUrl":"https:\/\/cdnx.mymahotsav.com\/wp-content\/uploads\/sites\/3\/2026\/08\/21130719\/thumb-832.png","width":1280,"height":720},{"@type":"BreadcrumbList","@id":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/utsav-listings\/managing-your-listings\/for-visitors-using-utsav-listings\/packages-pricing-payments\/issue-a-refund-on-a-paid-listing-invoice\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/mymahotsav.com\/knowledgebase\/"},{"@type":"ListItem","position":2,"name":"MyMahotsav KnowledgeBase","item":"https:\/\/mymahotsav.com\/knowledgebase\/solutions\/"},{"@type":"ListItem","position":3,"name":"Issue a refund on a paid listing invoice"}]},{"@type":"WebSite","@id":"https:\/\/mymahotsav.com\/knowledgebase\/#website","url":"https:\/\/mymahotsav.com\/knowledgebase\/","name":"KnowledgeBase","description":"Faith | Festivals | Friends | Fun","publisher":{"@id":"https:\/\/mymahotsav.com\/knowledgebase\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/mymahotsav.com\/knowledgebase\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/mymahotsav.com\/knowledgebase\/#organization","name":"KnowledgeBase","url":"https:\/\/mymahotsav.com\/knowledgebase\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/mymahotsav.com\/knowledgebase\/#\/schema\/logo\/image\/","url":"https:\/\/cdnx.mymahotsav.com\/wp-content\/uploads\/sites\/3\/2025\/03\/07221056\/E57C172F-3962-4460-B430-F26EA4BE2235-2048x501-1.png","contentUrl":"https:\/\/cdnx.mymahotsav.com\/wp-content\/uploads\/sites\/3\/2025\/03\/07221056\/E57C172F-3962-4460-B430-F26EA4BE2235-2048x501-1.png","width":2048,"height":500,"caption":"KnowledgeBase"},"image":{"@id":"https:\/\/mymahotsav.com\/knowledgebase\/#\/schema\/logo\/image\/"}}]}},"knowledge_base_info":[{"term_name":"MyMahotsav Guides","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/","term_slug":"mm-guides"}],"knowledge_base_slug":["mm-guides"],"_links":{"self":[{"href":"https:\/\/mymahotsav.com\/knowledgebase\/wp-json\/wp\/v2\/docs\/7640","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mymahotsav.com\/knowledgebase\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/mymahotsav.com\/knowledgebase\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/mymahotsav.com\/knowledgebase\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/mymahotsav.com\/knowledgebase\/wp-json\/wp\/v2\/comments?post=7640"}],"version-history":[{"count":0,"href":"https:\/\/mymahotsav.com\/knowledgebase\/wp-json\/wp\/v2\/docs\/7640\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mymahotsav.com\/knowledgebase\/wp-json\/wp\/v2\/media\/7641"}],"wp:attachment":[{"href":"https:\/\/mymahotsav.com\/knowledgebase\/wp-json\/wp\/v2\/media?parent=7640"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/mymahotsav.com\/knowledgebase\/wp-json\/wp\/v2\/doc_category?post=7640"},{"taxonomy":"glossaries","embeddable":true,"href":"https:\/\/mymahotsav.com\/knowledgebase\/wp-json\/wp\/v2\/glossaries?post=7640"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/mymahotsav.com\/knowledgebase\/wp-json\/wp\/v2\/doc_tag?post=7640"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/mymahotsav.com\/knowledgebase\/wp-json\/wp\/v2\/knowledge_base?post=7640"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}