{"id":8924,"date":"2026-08-26T21:52:42","date_gmt":"2026-08-26T20:52:42","guid":{"rendered":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/non-knowledgebase\/uncategorized\/you-transferred-or-sold-your-ticket-and-the-event-was-cancelled-whos-r-3\/"},"modified":"2026-08-31T16:24:56","modified_gmt":"2026-08-31T15:24:56","password":"","slug":"you-transferred-or-sold-your-ticket-and-the-event-was-cancelled-whos-r","status":"publish","type":"docs","link":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/utsav-pass\/tickets-refunds-cancellations\/you-transferred-or-sold-your-ticket-and-the-event-was-cancelled-whos-r\/","title":{"rendered":"You transferred or sold your ticket and the event was cancelled \u2014 who&#8217;s refunded?"},"content":{"rendered":"<div style=\"background:#f3f0fb;border-left:4px solid #7c5cbf;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#128100; <strong>Who this is for<\/strong><br \/>Any signed-in MyMahotsav member who has passed an Utsav Pass ticket on to someone else &mdash; sold it, swapped it, or given it as a gift &mdash; and wants to know who gets the money back if the event is called off. It is just as useful if you are the person who received the ticket and are wondering where you stand.<\/div>\n<h2>Quick answer<\/h2>\n<p><strong>If the event is cancelled, any refund goes to the member who originally booked and paid &mdash; never to whoever is holding the ticket now. Utsav Pass has no ticket transfer or resale feature, so a booking stays permanently attached to the account that made it, and a refund follows the original payment back to the card, wallet or bank account it came from. If you handed your ticket on privately, the site holds no record of that arrangement, so the two of you must settle the money between yourselves.<\/strong><\/p>\n<h2>Before you begin<\/h2>\n<ul>\n<li>You need to be signed in to the MyMahotsav account that <strong>made the booking<\/strong> &mdash; that is the account the ticket belongs to, whoever is holding it today. If a sign-in box appears instead of your bookings, you are not signed in.<\/li>\n<li>Your tickets live on the <strong>My Event Bookings<\/strong> page. Open the profile dropdown on the main site and choose <strong>Events I am Going<\/strong>, or go straight to <a href=\"https:\/\/mymahotsav.com\/utsav-pass\/events-tickets-dashboard\/my-event-bookings\/\">mymahotsav.com\/utsav-pass\/events-tickets-dashboard\/my-event-bookings\/<\/a>.<\/li>\n<li>Have the event name, the date you booked and the email address on the booking to hand. Support will ask for all three.<\/li>\n<li>Nothing on that page moves a ticket to another member. There is no transfer button, no resale marketplace and no name-change control anywhere in Utsav Pass &mdash; worth knowing <strong>before<\/strong> you agree a private sale, not after.<\/li>\n<\/ul>\n<h2>What transferring or selling a ticket really means on Utsav Pass<\/h2>\n<p>It helps to be precise about what is actually happening, because the language people use makes it sound like the platform is involved. It is not.<\/p>\n<p>When you book an event on Utsav Pass, the booking is created against your account and stays there. There is no feature that reassigns a booking to a different member, and no official resale channel where tickets change hands. So when someone says they have transferred or sold a ticket, what has really happened is a private arrangement between two people: money or a favour moved between them, and one of them passed on a confirmation email or a booking reference. The ticket itself never moved.<\/p>\n<p>That single fact is what decides the refund question. As far as MyMahotsav and the event organiser are concerned, the ticket is still yours, because the booking record still carries your account and your payment.<\/p>\n<h2>Who gets refunded if the event is cancelled<\/h2>\n<p>The original buyer &mdash; the person whose account holds the booking and whose payment method paid for it.<\/p>\n<p>A refund is processed against the original payment, so it returns down the same path the money took on the way in: to the same card, wallet or bank account. That path is fixed by the payment itself, not chosen at refund time. It is not a bank transfer that can be pointed at a different name, and it does not follow the confirmation email around.<\/p>\n<p>So if you sold your ticket for &#8377;800 last month and the event is now cancelled, the refund lands with <strong>you<\/strong>, not with the person who paid you the &#8377;800. Unless the two of you agreed what would happen in that situation, you are now holding both the refund and their money.<\/p>\n<div style=\"background:#f4f6f8;border-left:4px solid #9aa4b2;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#8505;&#65039; <strong>Note<\/strong><br \/>This is not a rule that support can waive as a favour. There is no control anywhere &mdash; for members or for staff &mdash; that redirects a refund to a different person or a different card. The refund route is a property of the original payment.<\/div>\n<h2>What actually happens when an event is cancelled<\/h2>\n<p>A cancellation is not an automatic money-back event on Utsav Pass. There is no refund button on your bookings page, and a refund is not issued the instant an organiser calls an event off. What happens next is a conversation: the organiser decides how the cancellation is settled, and refunds are arranged through support rather than self-served.<\/p>\n<p>That means the practical sequence for the original buyer is: check the event page and your email for the organiser&rsquo;s cancellation notice, then raise a request through the Support Portal with your event name, booking date and the email on the booking. For the full picture of cancellations, postponements and reschedules &mdash; including what changes when an event is moved rather than cancelled &mdash; see <a href=\"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=6381\">If an event is cancelled, postponed or rescheduled<\/a>.<\/p>\n<p>One thing to keep separate in your head: <strong>cancelling your own booking and getting a refund are two different things<\/strong>. Cancelling releases your seat so someone else can take it. It does not send money back to you on its own.<\/p>\n<h2>Why to agree this before you hand a ticket on<\/h2>\n<p>Because the platform will not arbitrate it. There is no record of your private sale, no evidence of what you agreed, and no mechanism that splits or redirects the refund. If the event is called off and the two of you disagree about who should keep the money, it is entirely a matter between you.<\/p>\n<p>If you are going ahead with a private arrangement anyway, settle these three questions in writing first &mdash; a message thread is enough:<\/p>\n<ol>\n<li><strong>If the event is cancelled, who keeps the refund?<\/strong> The refund will reach the original buyer, so the only real question is whether they pass it on.<\/li>\n<li><strong>If the event is postponed or moved, what then?<\/strong> A rescheduled event usually means the booking simply carries over to the new date &mdash; which may not suit the person now holding it.<\/li>\n<li><strong>Who talks to the organiser?<\/strong> It has to be the original buyer, because theirs is the account and the email on the booking.<\/li>\n<\/ol>\n<h2>Can the refund be redirected, and what if you gifted the ticket?<\/h2>\n<p><strong>No, a refund cannot be redirected.<\/strong> Not by you, not by the person holding the ticket, and not by support. It follows the original payment. The only way the other person ends up with the money is if the original buyer receives the refund and then passes it on themselves.<\/p>\n<p><strong>A gifted ticket works exactly the same way.<\/strong> If you booked a ticket for a friend, your partner or a family member, the booking is still yours and the refund still comes back to you. Nothing about the arrangement being a gift rather than a sale changes where the money goes &mdash; it usually just makes the outcome less awkward, because you paid for it in the first place.<\/p>\n<p>The same applies to a ticket you bought for several people at once. All of the seats sit on one booking, on one account, paid by one payment &mdash; and the refund for all of them comes back to that one payer.<\/p>\n<h2>A safer way to pass on a ticket you cannot use<\/h2>\n<p>If you have realised you cannot attend, the cleaner route is to release the seat rather than to sell it on quietly:<\/p>\n<ul>\n<li><strong>Cancel your own booking<\/strong> from the My Event Bookings page. Each row has its own cancel control, and cancelling frees the seat for someone else. Do this in good time &mdash; cancellation closes a set period before the event starts, after which the control is no longer available to you.<\/li>\n<li><strong>Point your friend at the event page<\/strong> so they book in their own name. Their ticket then sits on their account, with their email, paid by their card &mdash; which means that if the event is cancelled, they are refunded directly and neither of you has to chase the other.<\/li>\n<li><strong>If the event is sold out<\/strong>, they can put their name down instead of buying from you. See <a href=\"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=5682\">Joining the waiting list for a sold-out event<\/a>.<\/li>\n<\/ul>\n<p>Remember that cancelling your booking does not refund you. If you want your money back as well, that is a separate request through support.<\/p>\n<h2>Tips and best practices<\/h2>\n<div style=\"background:#eef8f0;border-left:4px solid #2e9e5b;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#127919; <strong>Best practice<\/strong><br \/>Let the person who is actually going to the event be the person who books it. One booking, one account, one payment method, one refund path &mdash; it removes every version of this problem before it starts, and it costs nothing extra.<\/div>\n<ul>\n<li><strong>Keep the confirmation email.<\/strong> It carries the booking reference support will ask for, and it is the original buyer&rsquo;s proof of purchase if a cancellation needs settling.<\/li>\n<li><strong>Do not treat a forwarded email as ownership.<\/strong> Passing on a confirmation does not pass on the booking, the refund, or the right to deal with the organiser.<\/li>\n<li><strong>Pay attention to the cancellation window.<\/strong> The option to cancel your own booking closes ahead of the event, so a last-minute change of plan may leave you with no self-serve option at all.<\/li>\n<li><strong>Write the terms down.<\/strong> If you do pass a ticket on, a two-line message agreeing who keeps a refund is worth far more than a verbal understanding when an event is called off weeks later.<\/li>\n<\/ul>\n<div style=\"background:#fff6f1;border-left:4px solid #e0592b;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#128161; <strong>Tip<\/strong><br \/>Buying a ticket from a stranger is a genuine risk on any platform, and not one Utsav Pass can protect you from: you cannot verify that the booking exists, that it has not already been cancelled, or that it has not been promised to someone else. Book your own ticket wherever you possibly can.<\/div>\n<h2>Troubleshooting<\/h2>\n<h3>Your bookings page opens but no tickets are listed<\/h3>\n<p><strong>Cause:<\/strong> the ticket panel inside the events dashboard does not always load its contents, and it can show an unrelated profile form instead. The other common cause is being signed in to a different account from the one that paid.<br \/><strong>Fix:<\/strong> go directly to <a href=\"https:\/\/mymahotsav.com\/utsav-pass\/events-tickets-dashboard\/my-event-bookings\/\">the My Event Bookings page<\/a> rather than navigating through the dashboard panel, and check the account name in the profile dropdown while you are there.<br \/><strong>Escalate if:<\/strong> the booking still does not appear on the direct page &mdash; raise a Support Portal ticket with the event name, the booking date and the email address you booked with.<\/p>\n<h3>The event was cancelled but no refund has arrived<\/h3>\n<p><strong>Cause:<\/strong> refunds are not automatic and there is no member-facing refund control. A cancelled event is settled by the organiser, through support.<br \/><strong>Fix:<\/strong> raise a Support Portal request from the account that made the booking. Include the event name, the booking date and the email on the booking, and expect the refund to return to the payment method you originally used.<br \/><strong>Escalate if:<\/strong> the card or account you paid with has since been closed. Say so in your first message, because a refund cannot be sent to an account that no longer exists and the alternative has to be arranged.<\/p>\n<h3>The person you passed the ticket to cannot find it in their account<\/h3>\n<p><strong>Cause:<\/strong> the booking never moved. It is still on the original buyer&rsquo;s account, which is exactly how the platform is designed to work.<br \/><strong>Fix:<\/strong> the original buyer should keep the booking and the confirmation email and handle anything the event requires. Nothing has gone wrong and there is no repair needed.<br \/><strong>Escalate if:<\/strong> the organiser is asking the holder for proof they cannot produce &mdash; the original buyer should contact the organiser or the Support Portal directly, rather than the holder trying to sort it out alone.<\/p>\n<h3>You want the name or email on a paid ticket changed<\/h3>\n<p><strong>Cause:<\/strong> paid bookings have no self-serve edit. The attendee details are fixed once the booking is made.<br \/><strong>Fix:<\/strong> if the event is an RSVP-style event rather than a paid one, use the <strong>Change my RSVP<\/strong> option on the event page to look up your RSVP and edit the details. For a paid ticket, raise a Support Portal request instead.<br \/><strong>Escalate if:<\/strong> the event is within a day or two &mdash; flag the urgency in your request, as details cannot be corrected retrospectively once the event has run.<\/p>\n<h2>FAQ<\/h2>\n<p><strong>Q: I transferred or sold my ticket and the event was cancelled &mdash; who is refunded?<\/strong><br \/>A: The original buyer. The refund returns to the account that made the booking and the payment method that paid for it. Whoever is holding the ticket receives nothing from MyMahotsav, so any money owed between you has to be settled privately.<\/p>\n<p><strong>Q: How does transferring a ticket work on Utsav Pass?<\/strong><br \/>A: It does not &mdash; there is no transfer feature and no resale marketplace. A booking stays on the account that created it for its whole life. Anything described as a transfer is a private arrangement between two people that the site has no record of.<\/p>\n<p><strong>Q: Can the refund be sent to the person who is holding the ticket instead?<\/strong><br \/>A: No. The refund follows the original payment and cannot be redirected to another person or another card, either by you or by support. The only route is for the original buyer to receive it and pass it on.<\/p>\n<p><strong>Q: What if I gifted the ticket rather than selling it?<\/strong><br \/>A: Exactly the same. A gifted ticket is still your booking, paid by you, so the refund comes back to you. The same is true of a group booking made on one payment &mdash; every seat on it refunds to the one payer.<\/p>\n<p><strong>Q: If I cancel my booking, do I get my money back?<\/strong><br \/>A: Not automatically. Cancelling releases your seat so that someone else can take it; a refund is a separate request through the Support Portal. Cancelling also closes a set period before the event begins, so do it in good time.<\/p>\n<p><strong>Q: What should I do instead of selling a ticket I cannot use?<\/strong><br \/>A: Cancel your booking so the seat is released, and let the other person book in their own name from the event page. Their booking, their email, their payment &mdash; and a direct refund to them if the event is ever called off.<\/p>\n<h2>Related articles<\/h2>\n<ul>\n<li><a href=\"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=6381\">If an event is cancelled, postponed or rescheduled<\/a><\/li>\n<li><a href=\"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=6295\">Tickets, cost and gated content on the event page<\/a><\/li>\n<li><a href=\"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=5682\">Joining the waiting list for a sold-out event<\/a><\/li>\n<li><a href=\"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=6261\">Getting started with Utsav Pass: events and tickets<\/a><\/li>\n<li><a href=\"https:\/\/mymahotsav.com\/knowledgebase\/?post_type=docs&amp;p=6264\">Utsav Pass glossary: key event and ticket terms<\/a><\/li>\n<\/ul>\n<div style=\"display:none\" aria-hidden=\"true\" data-mahi=\"context\">\nAlso asked as: I sold my ticket and the event was cancelled, who gets the refund? \/ Can I transfer my Utsav Pass ticket to someone else? \/ My friend bought my ticket from me and the event is cancelled &mdash; who is refunded? \/ Is there a ticket resale on Utsav Pass? \/ Can a refund be paid to a different person or card? \/ I gifted a ticket and the event was called off, who gets the money back? \/ How do I change the name on a ticket I passed on? \/ Who does the organiser deal with if I gave my ticket away? \/ I bought tickets for my whole family and the event is cancelled &mdash; how is that refunded? \/ What happens to a private ticket sale if the event does not go ahead?<br \/>\nApplies to: Utsav Pass &mdash; Events &amp; Tickets &mdash; Tickets, Refunds &amp; Cancellations. Ticket transfer, resale and cancellation refunds.<br \/>\nWhere to find it: profile dropdown on the main site &rarr; Events I am Going, or direct at https:\/\/mymahotsav.com\/utsav-pass\/events-tickets-dashboard\/my-event-bookings\/<br \/>\nCanonical facts: Utsav Pass has no ticket transfer feature, no resale marketplace and no name-change control on a paid booking; a booking stays permanently tied to the account that created it. If an event is cancelled, the refund goes to the original buyer and returns to the original payment method; it cannot be redirected to another person or card by the member or by support. Gifted tickets and multi-seat group bookings behave identically &mdash; the refund goes to the single payer. Refunds are never automatic and there is no member-facing refund button; a cancelled event is settled by the organiser via a Support Portal request quoting event name, booking date and the email on the booking. Cancelling your own booking releases the seat only and does not refund; the cancel control closes a set period before the event starts. Paid bookings cannot be edited by the member; RSVP-style events can be corrected via Change my RSVP on the event page. A ticket passed on privately is an off-platform arrangement the site holds no record of and cannot arbitrate.\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>If an event is cancelled, the refund goes back to the member who originally booked and paid for the ticket \u2014 not to whoever is holding it now. Utsav Pass has no ticket transfer or resale feature, so a booking always stays with the account that made it, and money owed on a private sale has to be settled between the two people involved.<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[350],"glossaries":[],"doc_tag":[316],"knowledge_base":[78],"class_list":["post-8924","docs","type-docs","status-publish","hentry","doc_category-tickets-refunds-cancellations","doc_tag-learn","knowledge_base-mm-guides"],"year_month":"2026-09","word_count":2720,"total_views":"20","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Tarak Gorai","author_nicename":"tarakgorai","author_url":"https:\/\/mymahotsav.com\/knowledgebase\/author\/tarakgorai\/"},"doc_category_info":[{"term_name":"Tickets, Refunds &amp; Cancellations","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/non-knowledgebase\/tickets-refunds-cancellations\/"}],"doc_tag_info":[{"term_name":"Learn","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs-tag\/learn\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>You transferred or sold your ticket and the event was<\/title>\n<meta name=\"description\" content=\"If an Utsav Pass event is cancelled, the refund goes to the member who originally booked and paid \u2014 not to whoever holds the ticket now. 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