{"id":9217,"date":"2026-08-29T07:43:26","date_gmt":"2026-08-29T06:43:26","guid":{"rendered":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/non-knowledgebase\/uncategorized\/configuring-return-refund-warranty-policies-utsav-market\/"},"modified":"2026-08-29T07:43:26","modified_gmt":"2026-08-29T06:43:26","password":"","slug":"configuring-return-refund-warranty-policies-utsav-market","status":"publish","type":"docs","link":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/utsav-market\/returns-refunds-warranty\/configuring-return-refund-warranty-policies-utsav-market\/","title":{"rendered":"Configuring Return, Refund &amp; Warranty Policies on Utsav Market"},"content":{"rendered":"<div style=\"background:#f3f0fb;border-left:4px solid #7c5cbf;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#128100; <strong>Who this is for<\/strong><br \/>Store owners selling on Utsav Market who want to set the return, refund and warranty rules for their own products &mdash; and for anyone helping a store owner get those rules written down before their first order arrives. You need to be signed in with the account that owns the store.<\/div>\n<h2>Quick answer<\/h2>\n<p><strong>Open your Vendors Dashboard, go to Settings &rarr; Return and Warranty, then give your policy a Label, choose a Type of warranty, tick the Refund Reasons buyers may choose from, write your full policy in the RMA Policy box and click Save Changes. The settings apply globally across all of your products, and a green &ldquo;Settings saved successfully&rdquo; message confirms they are stored.<\/strong><\/p>\n<figure style=\"margin:28px 0 42px;\"><video controls preload=\"metadata\" style=\"width:100%;aspect-ratio:16\/9;border:0;border-radius:10px;box-shadow:0 5px 25px rgba(0,0,0,0.12);display:block;background:#000;\" src=\"https:\/\/mymahotsav.com\/kb-img\/configuring-return-refund-warranty-policies-on-utsav-market-mte0f9i5-walkthrough.mp4\">Your browser cannot play this video. The written steps below cover the same ground.<\/video><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">A full walkthrough of the Return and Warranty settings, from the blank form to the saved confirmation.<\/figcaption><\/figure>\n<h2>Before you begin<\/h2>\n<ul>\n<li>Sign in with the account that owns your Utsav Market store. If a sign-in box appears instead of the form, you are not signed in.<\/li>\n<li>Open your <strong>Vendors Dashboard<\/strong> from the profile menu in the top-right corner, then choose <strong>Settings<\/strong> &rarr; <strong>Return and Warranty<\/strong>.<\/li>\n<li>Direct link: <strong>https:\/\/mymahotsav.com\/utsav-market\/sell-on-utsav-marketplace\/vendors-dashboard\/settings\/rma\/<\/strong><\/li>\n<li>Have your wording ready. The policy box takes several sentences, so it helps to draft what you want to say about returns, refunds and warranty cover before you start.<\/li>\n<li>Decide how long any warranty cover lasts, in days, before you begin &mdash; you will be asked for a number and a unit.<\/li>\n<\/ul>\n<div style=\"background:#f4f6f8;border-left:4px solid #9aa4b2;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#8505;&#65039; <strong>Note<\/strong><br \/>These settings are yours alone. The page states that they take effect globally for <em>your<\/em> products &mdash; they do not change the rules for other stores on Utsav Market, and other stores&rsquo; policies do not change yours.<\/div>\n<h2>Step 1 &mdash; Open the Return and Warranty tab<\/h2>\n<p>Go to <strong>Settings<\/strong> &rarr; <strong>Return and Warranty<\/strong> in your Vendors Dashboard. The page opens with a heading of <strong>Return and Warranty<\/strong> and a short line reminding you that the settings apply across your products.<\/p>\n<p>Before you change anything, the form is sitting on its starting values: <strong>Label<\/strong> simply reads &ldquo;Warranty&rdquo;, <strong>Type<\/strong> is set to <strong>No Warranty<\/strong>, none of the <strong>Refund Reasons<\/strong> are ticked, and the <strong>RMA Policy<\/strong> box holds a short piece of starter text. Everything on this page is one form, and the <strong>Save Changes<\/strong> button at the bottom &mdash; ringed as 2 in the picture &mdash; saves the lot in one go.<\/p>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/configuring-return-refund-warranty-policies-on-utsav-market-mte0f9i5-01.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/configuring-return-refund-warranty-policies-on-utsav-market-mte0f9i5-01.png\" alt=\"The Return and Warranty settings page before any changes, with the Label field and the Save Changes button ringed.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">The blank form as you first see it &mdash; Label ringed as 1, Save Changes ringed as 2.<\/figcaption><\/figure>\n<h2>Step 2 &mdash; Name the policy and choose a warranty type<\/h2>\n<ol>\n<li>Click into <strong>Label<\/strong> (ringed as 1 in the first picture) and replace the starting text with the name you want buyers to see. In the walkthrough this was set to <strong>Returns, Refunds &amp; Warranty<\/strong>.<\/li>\n<li>Set <strong>Type<\/strong> to the kind of cover you offer. Leaving it on <strong>No Warranty<\/strong> means you offer none; choosing <strong>Warranty Included<\/strong>, as in the picture below, means cover comes with the product. There is also an add-on option, which lets you offer warranty as a paid extra.<\/li>\n<li>As soon as you choose a warranty type, three more fields appear: <strong>Length<\/strong>, <strong>Length Value<\/strong> and <strong>Length Duration<\/strong>. <strong>Length<\/strong> says whether the cover runs for a set period &mdash; the walkthrough shows <strong>Limited<\/strong> &mdash; and the two fields below it set how long: a number in <strong>Length Value<\/strong> and the unit in <strong>Length Duration<\/strong> (here, <strong>Days<\/strong>).<\/li>\n<\/ol>\n<p>With the top of the form filled in, the next job is the reason list. In the picture the first reason, <strong>Unwanted Item.<\/strong>, is ringed as 3.<\/p>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/configuring-return-refund-warranty-policies-on-utsav-market-mte0f9i5-02.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/configuring-return-refund-warranty-policies-on-utsav-market-mte0f9i5-02.png\" alt=\"The form with Label set to Returns, Refunds and Warranty and Type set to Warranty Included, revealing the Length fields, with the first refund reason ringed.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">Choosing <strong>Warranty Included<\/strong> reveals Length, Length Value and Length Duration. The first return reason is ringed as 3.<\/figcaption><\/figure>\n<h2>Step 3 &mdash; Tick the return reasons buyers may choose from<\/h2>\n<p><strong>Refund Reasons<\/strong> is the list a buyer picks from when they raise a return or warranty request against one of your products. There are seven tick boxes: <strong>Unwanted Item.<\/strong>, <strong>Item is defective.<\/strong>, <strong>Unauthorised Purchase<\/strong>, <strong>Not received by the estimated delivery date<\/strong>, <strong>Accidentally ordered the wrong item<\/strong>, <strong>Product is not as described on the website.<\/strong> and <strong>Other<\/strong>.<\/p>\n<p>Tick each reason you are willing to accept. Work down the list &mdash; in the picture the first three are already ticked and the fourth, <strong>Not received by the estimated delivery date<\/strong>, is ringed as 5 and being ticked now.<\/p>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/configuring-return-refund-warranty-policies-on-utsav-market-mte0f9i5-03.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/configuring-return-refund-warranty-policies-on-utsav-market-mte0f9i5-03.png\" alt=\"The refund reasons list with the first three reasons ticked and the fourth reason ringed as it is ticked.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">Working down the reason list &mdash; &ldquo;Not received by the estimated delivery date&rdquo; ringed as 5.<\/figcaption><\/figure>\n<h2>Step 4 &mdash; Finish the reason list<\/h2>\n<p>Carry on to the end of the list. Tick <strong>Accidentally ordered the wrong item<\/strong> and <strong>Product is not as described on the website.<\/strong> if you accept them, and finally decide about <strong>Other<\/strong> &mdash; ringed as 7 in the picture.<\/p>\n<p><strong>Other<\/strong> is the catch-all. Tick it if you are happy for a buyer to describe a problem that is not on your list; leave it clear if you would rather every request arrived under one of your named reasons.<\/p>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/configuring-return-refund-warranty-policies-on-utsav-market-mte0f9i5-04.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/configuring-return-refund-warranty-policies-on-utsav-market-mte0f9i5-04.png\" alt=\"The refund reasons list with six reasons ticked and the Other tick box ringed at the bottom of the list.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">The end of the list &mdash; the catch-all <strong>Other<\/strong> box ringed as 7.<\/figcaption><\/figure>\n<h2>Step 5 &mdash; Write your policy text and save<\/h2>\n<p>The <strong>RMA Policy<\/strong> box is where your store return and warranty policy actually lives. It is a rich-text editor, so you can use bold, italic, quotes, bullet lists and links to lay the policy out clearly.<\/p>\n<p>Write the version a buyer should read before they buy. The starter text is a useful skeleton &mdash; it explains that a buyer starts a warranty request from their orders page, using the request button there &mdash; but replace it with your own wording, covering how long buyers have, what condition goods must come back in, who pays return postage, and how quickly you respond.<\/p>\n<p>When you are happy, click <strong>Save Changes<\/strong>. The page reloads and a green <strong>Settings saved successfully<\/strong> bar appears above the form.<\/p>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/configuring-return-refund-warranty-policies-on-utsav-market-mte0f9i5-05.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/configuring-return-refund-warranty-policies-on-utsav-market-mte0f9i5-05.png\" alt=\"The saved Return and Warranty form showing a green settings saved successfully bar, with the Save Changes button ringed.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">After <strong>Save Changes<\/strong> &mdash; ringed at the foot of the form &mdash; the green confirmation bar appears.<\/figcaption><\/figure>\n<h2>Step 6 &mdash; Check what was actually stored<\/h2>\n<p>Because the page reloads after saving, what you see now is what is stored, not what you typed. Read back down the form and check each part: the <strong>Label<\/strong>, the <strong>Type<\/strong> and its length fields, every tick in <strong>Refund Reasons<\/strong>, and the policy wording.<\/p>\n<p>In the walkthrough, six reasons came back ticked and <strong>Other<\/strong> came back clear &mdash; a good example of why this check is worth thirty seconds. If anything is not as you left it, correct it and click <strong>Save Changes<\/strong> again.<\/p>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/configuring-return-refund-warranty-policies-on-utsav-market-mte0f9i5-06.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/configuring-return-refund-warranty-policies-on-utsav-market-mte0f9i5-06.png\" alt=\"The completed Return and Warranty form after saving, showing the stored label, warranty type, ticked reasons and policy text.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">The completed form &mdash; read it back and re-save if a tick or a field is not as you left it.<\/figcaption><\/figure>\n<h2>What happens after you save<\/h2>\n<p>Your policy is now attached to your products. A buyer who wants to return something or claim under warranty starts from their orders page and raises the request there, choosing from the reasons you ticked. Requests that arrive come to you under <strong>Return Request<\/strong> in the Vendors Dashboard menu, where you review each one and decide what to do about it. Keeping the reason list short and your policy text specific makes those decisions much quicker.<\/p>\n<h2>Tips and best practices<\/h2>\n<div style=\"background:#eef8f0;border-left:4px solid #2e9e5b;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#127919; <strong>Best practice<\/strong><br \/>Only tick the reasons you will genuinely honour. Every tick is a promise shown to buyers, so a short honest list earns better reviews than a long one you argue with later.<\/div>\n<ul>\n<li><strong>Fill in Length Value.<\/strong> If you set the length to a limited period, put a number in <strong>Length Value<\/strong> as well as choosing the unit. In the walkthrough it was left empty, which leaves the cover period unstated.<\/li>\n<li><strong>Write for a worried buyer.<\/strong> Plain sentences, real timescales, and one line on who pays return postage will prevent most disputes before they start.<\/li>\n<li><strong>Use the Label buyers will recognise.<\/strong> Something like &ldquo;Returns, Refunds &amp; Warranty&rdquo; reads better than the default &ldquo;Warranty&rdquo; if your policy covers more than warranty claims.<\/li>\n<li><strong>Revisit it seasonally.<\/strong> A festival rush is the wrong moment to discover your return window is too tight. Review the page before a busy period.<\/li>\n<\/ul>\n<div style=\"background:#fff6f1;border-left:4px solid #e0592b;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#128161; <strong>Tip<\/strong><br \/>Draft your policy in a plain notes app first and paste it into the <strong>RMA Policy<\/strong> box. If the page ever times out mid-edit, you still have the wording.<\/div>\n<h2>Troubleshooting<\/h2>\n<h3>A sign-in box appears instead of the Return and Warranty form<\/h3>\n<p><strong>Cause:<\/strong> You are not signed in, or your session has expired. <strong>Fix:<\/strong> Sign in with the account that owns your store, then open the direct link again. <strong>Escalate if:<\/strong> You sign in successfully and are still shown the sign-in box &mdash; raise it through the Support Portal.<\/p>\n<h3>There is no Return and Warranty entry under Settings<\/h3>\n<p><strong>Cause:<\/strong> You are signed in with an account that does not own a store, so the Vendors Dashboard settings tabs are not available to you. <strong>Fix:<\/strong> Switch to the account that owns the store and try again. <strong>Escalate if:<\/strong> You are signed in as the store owner and the tab is still missing &mdash; ask support to check your store&rsquo;s setup.<\/p>\n<h3>Length, Length Value and Length Duration are not showing<\/h3>\n<p><strong>Cause:<\/strong> <strong>Type<\/strong> is still set to <strong>No Warranty<\/strong>, so there is no period to describe and the length fields stay hidden. <strong>Fix:<\/strong> Change <strong>Type<\/strong> to a warranty option; the three fields appear straight away. <strong>Escalate if:<\/strong> The fields never appear after you change the type &mdash; report it with a screenshot.<\/p>\n<h3>A reason I ticked is clear again after saving<\/h3>\n<p><strong>Cause:<\/strong> The page reloads after <strong>Save Changes<\/strong> and redraws the form from what was stored, so a tick that did not register simply is not there. <strong>Fix:<\/strong> Tick it again and click <strong>Save Changes<\/strong>, then read the list back once more. <strong>Escalate if:<\/strong> The same box refuses to stay ticked after two attempts.<\/p>\n<h2>FAQ<\/h2>\n<p><strong>Q: Do these settings apply to every product in my store?<\/strong><br \/>A: Yes. The page says so at the top &mdash; the settings take effect globally for your products, so you set them once rather than product by product.<\/p>\n<p><strong>Q: Does this change the return policy for the whole marketplace?<\/strong><br \/>A: No. It sets the rules for your store only. Other stores on Utsav Market keep their own policies.<\/p>\n<p><strong>Q: What happens if I tick no return reasons at all?<\/strong><br \/>A: A buyer raising a request has nothing to choose from, which makes it harder for them to tell you what went wrong. Tick at least the reasons you know you will accept.<\/p>\n<p><strong>Q: Where do buyers actually see my policy?<\/strong><br \/>A: The <strong>RMA Policy<\/strong> box is described on the page as your store return and warranty policy, so write it as the version a buyer reads before deciding to buy from you.<\/p>\n<p><strong>Q: Where do return and warranty requests turn up?<\/strong><br \/>A: Under <strong>Return Request<\/strong> in your Vendors Dashboard menu. Buyers start the request from their own orders page.<\/p>\n<p><strong>Q: Can I change the policy later?<\/strong><br \/>A: Yes, as often as you like. Edit any field and click <strong>Save Changes<\/strong>; the green confirmation bar tells you the new version is stored.<\/p>\n<div style=\"display:none\" aria-hidden=\"true\" data-mahi=\"context\">\nAlso asked as: how do I set my return policy on Utsav Market; where are the return and warranty settings for my store; how do I add a refund policy as a seller on MyMahotsav; how do I choose which return reasons buyers can pick; where do I write my RMA policy; how do I offer a warranty on my Utsav Market products; how long is my warranty cover and where do I set it; how do I turn on returns for my store; why is my return reason not saved; where do return requests from buyers appear. Applies to: Utsav Market return, refund and warranty settings for store owners (Return and Warranty settings tab). Where to find it: profile menu > Vendors Dashboard > Settings > Return and Warranty; direct link https:\/\/mymahotsav.com\/utsav-market\/sell-on-utsav-marketplace\/vendors-dashboard\/settings\/rma\/ &mdash; if a sign-in box appears instead of the form, the member is not signed in. Canonical facts: one form, saved with a single Save Changes button; fields are Label (the policy name buyers see, defaults to &#8220;Warranty&#8221;), Type (defaults to No Warranty; choosing a warranty option reveals Length, Length Value and Length Duration), Refund Reasons (seven tick boxes: Unwanted Item., Item is defective., Unauthorised Purchase, Not received by the estimated delivery date, Accidentally ordered the wrong item, Product is not as described on the website., Other) and RMA Policy (a rich-text editor holding the store return and warranty policy). Settings apply globally to all of that store&#8217;s products and do not affect other stores. Success is confirmed by a green &#8220;Settings saved successfully&#8221; bar; the page reloads on save, so ticks should be read back and re-saved if missing. Buyers raise return and warranty requests from their orders page; the store owner handles them under Return Request in the Vendors Dashboard menu. Settings can be edited and re-saved at any time. Video walkthrough: https:\/\/mymahotsav.com\/kb-img\/configuring-return-refund-warranty-policies-on-utsav-market-mte0f9i5-walkthrough.mp4\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Your return, refund and warranty rules live on one page: Vendors Dashboard > Settings > Return and Warranty. Name the policy, choose a warranty type, tick the return reasons buyers may choose from, write your policy text and click Save Changes \u2014 the settings then apply across all of your products.<\/p>\n","protected":false},"author":3,"featured_media":9219,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[489],"glossaries":[],"doc_tag":[381],"knowledge_base":[78],"class_list":["post-9217","docs","type-docs","status-publish","has-post-thumbnail","hentry","doc_category-returns-refunds-warranty","doc_tag-rules-policies","knowledge_base-mm-guides"],"year_month":"2026-09","word_count":2143,"total_views":"19","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Tarak Gorai","author_nicename":"tarakgorai","author_url":"https:\/\/mymahotsav.com\/knowledgebase\/author\/tarakgorai\/"},"doc_category_info":[{"term_name":"Returns, Refunds &amp; Warranty","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/non-knowledgebase\/returns-refunds-warranty\/"}],"doc_tag_info":[{"term_name":"Rules &amp; Policies","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs-tag\/rules-policies\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Set your Utsav Market return &amp; warranty policy<\/title>\n<meta name=\"description\" content=\"Set your store&#039;s return, refund and warranty rules on Utsav Market: name the policy, pick a warranty type, tick the return reasons buyers may choose and sa\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/utsav-market\/returns-refunds-warranty\/configuring-return-refund-warranty-policies-utsav-market\/\" 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