{"id":9564,"date":"2026-08-30T19:32:45","date_gmt":"2026-08-30T18:32:45","guid":{"rendered":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/non-knowledgebase\/uncategorized\/approving-and-monitoring-sponsored-ad-purchases\/"},"modified":"2026-08-30T19:32:45","modified_gmt":"2026-08-30T18:32:45","password":"","slug":"approving-and-monitoring-sponsored-ad-purchases","status":"publish","type":"docs","link":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/mm-guides\/utsav-market\/product-advertising-featured-placements\/approving-and-monitoring-sponsored-ad-purchases\/","title":{"rendered":"Approving and monitoring sponsored ad purchases"},"content":{"rendered":"<div style=\"background:#f3f0fb;border-left:4px solid #7c5cbf;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#128100; <strong>Who this is for<\/strong><br \/>Any signed-in MyMahotsav member who has paid to sponsor one of their Utsav Market products and wants to check the purchase was accepted, see what it cost, and keep an eye on the placement while it runs. You only need your normal MyMahotsav sign-in &mdash; everything here happens on your own account pages.<\/div>\n<h2>Quick answer<\/h2>\n<p><strong>Open your profile dropdown, go to Utsav Market Orders and choose VIEW on the order named Product Advertisement Payment. The order page confirms the purchase went through and shows the sponsored product, the advertisement listing price and how many days the placement was bought for. A status of Completed means the payment has been confirmed and the sponsorship is in place; On hold means the payment has not been confirmed yet.<\/strong><\/p>\n<figure style=\"margin:28px 0 42px;\"><video controls preload=\"metadata\" style=\"width:100%;aspect-ratio:16\/9;border:0;border-radius:10px;box-shadow:0 5px 25px rgba(0,0,0,0.12);display:block;background:#000;\" src=\"https:\/\/mymahotsav.com\/kb-img\/approving-and-monitoring-sponsored-ad-purchases-mtg581ct-walkthrough.mp4\">Your browser cannot play this video. You can open the file directly at https:\/\/mymahotsav.com\/kb-img\/approving-and-monitoring-sponsored-ad-purchases-mtg581ct-walkthrough.mp4<\/video><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">A short walkthrough of the same steps described below.<\/figcaption><\/figure>\n<h2>Before you begin<\/h2>\n<ul>\n<li>Be signed in with the <strong>same account that paid for the sponsorship<\/strong>. An advertisement order only appears in the orders of the account that bought it.<\/li>\n<li>You should already have bought a sponsored placement for one of your products. This guide is about checking and watching a purchase you have made &mdash; not about buying a new one.<\/li>\n<li>Find the page from your <strong>profile dropdown<\/strong> (top right, next to your name) and choose <strong>Utsav Market Orders<\/strong>, or open <strong>My account<\/strong> and pick <strong>Utsav Market Orders<\/strong> in the left-hand menu. The direct link is <strong>https:\/\/mymahotsav.com\/utsav-market\/my-account\/orders\/<\/strong>.<\/li>\n<li>If a sign-in box appears instead of your orders, you are not signed in. Sign in and open the link again.<\/li>\n<li>Have a few minutes free. Nothing here changes your ad &mdash; these pages are for confirming and watching it.<\/li>\n<\/ul>\n<h2>Step 1 &mdash; Open the advertisement order and read the details<\/h2>\n<p>From <strong>Utsav Market Orders<\/strong>, find the row named <strong>Product Advertisement Payment<\/strong> and select <strong>VIEW<\/strong>. The order page is where your sponsored ad purchase is confirmed and recorded.<\/p>\n<ol>\n<li>Check the line at the top: it gives the order number, the date it was placed, and the current status. <strong>Completed<\/strong> means the payment has been confirmed and the purchase has gone through.<\/li>\n<li>Under <strong>Order details<\/strong>, read the <strong>Product Advertisement Payment<\/strong> line item. It names the exact product you sponsored under <strong>Product Name<\/strong>.<\/li>\n<li>Check <strong>Advertisement Listing Price<\/strong> &mdash; this is the fixed fee you paid for the placement.<\/li>\n<li>Check <strong>Expires In Days<\/strong> &mdash; this is how long the placement was bought for, so you know how much of a run you have paid for.<\/li>\n<li>Scroll to the bottom of the order for the <strong>Total<\/strong> and the <strong>Payment method<\/strong>, so you have the full record if you ever need to raise a query.<\/li>\n<\/ol>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/approving-and-monitoring-sponsored-ad-purchases-mtg581ct-01.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/approving-and-monitoring-sponsored-ad-purchases-mtg581ct-01.png\" alt=\"The order page for a Product Advertisement Payment, showing the order number, a Completed status, the sponsored product name, the advertisement listing price and the number of days the placement runs for.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">The advertisement order page. The status line confirms the purchase went through, and the line item records the sponsored product, the advertisement listing price and how many days the placement was bought for.<\/figcaption><\/figure>\n<h2>Step 2 &mdash; Open the sponsored product from the order<\/h2>\n<p>The <strong>Product Name<\/strong> on the order is a link. Select it to open the public product page &mdash; the page shoppers land on when they follow your sponsored placement. This is the quickest way to be sure your money is pointing at the right listing.<\/p>\n<ol>\n<li>Confirm the product that opens is the one you meant to sponsor.<\/li>\n<li>Check the price and the stock line. If the page says the product is sold out, shoppers who arrive through the placement cannot buy it, so restock before the run gets any further.<\/li>\n<li>Because you own this product, the buying button is hidden and a message tells you to visit as a guest to see the page as a shopper does. Open the same page in a private or signed-out browser window if you want the true shopper view.<\/li>\n<\/ol>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/approving-and-monitoring-sponsored-ad-purchases-mtg581ct-02.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/approving-and-monitoring-sponsored-ad-purchases-mtg581ct-02.png\" alt=\"The public product page for the sponsored product, with a notice that the buying button is hidden because you own the product, and a sold-out message with a waitlist box.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">The sponsored product&rsquo;s public page. The notice at the top appears because you own the product; the stock message is what shoppers will see.<\/figcaption><\/figure>\n<h2>Step 3 &mdash; Check the rest of the listing shoppers will read<\/h2>\n<p>Keep scrolling down the same product page. A sponsored placement sends more people to this listing than usual, so it is worth a quick read-through while the run is live.<\/p>\n<ol>\n<li>Look at the row of information tabs &mdash; <strong>DESCRIPTION<\/strong>, <strong>SHIPPING<\/strong>, <strong>REVIEWS<\/strong>, <strong>QUESTIONS &amp; ANSWERS<\/strong>, <strong>VENDOR INFO<\/strong>, <strong>LOCATION<\/strong>, <strong>WARRANTY POLICY<\/strong>, <strong>OTHER VENDORS SELLING<\/strong>, <strong>SHIPPING AND DELIVERY<\/strong> and <strong>PRODUCT ENQUIRY<\/strong>.<\/li>\n<li>Open <strong>DESCRIPTION<\/strong> and read it as a first-time shopper would. Fix anything unclear, out of date or missing before more visitors arrive.<\/li>\n<li>Glance at <strong>REVIEWS<\/strong> and <strong>QUESTIONS &amp; ANSWERS<\/strong>. An unanswered question sitting on a sponsored listing is a sale you have paid to attract and then lost.<\/li>\n<\/ol>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/approving-and-monitoring-sponsored-ad-purchases-mtg581ct-03.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/approving-and-monitoring-sponsored-ad-purchases-mtg581ct-03.png\" alt=\"Further down the sponsored product page, showing the information tabs including Description, Shipping, Reviews, Questions and answers, Vendor info and Product enquiry.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">Further down the same listing: the information tabs a shopper reads after arriving from your sponsored placement.<\/figcaption><\/figure>\n<h2>Step 4 &mdash; Go back to your orders list to keep watch<\/h2>\n<p>Return to <strong>My account<\/strong> and select <strong>Utsav Market Orders<\/strong> in the left-hand menu. This list is your monitoring screen: come back to it whenever you want to check on the placement.<\/p>\n<ol>\n<li>The list is ordered with the newest first. Read down the <strong>PRODUCT NAME<\/strong> column for <strong>Product Advertisement Payment<\/strong> &mdash; the advertisement order is listed under that wording, not under the name of the product you sponsored.<\/li>\n<li>The <strong>STATUS<\/strong> column is the one to watch. <strong>Completed<\/strong> means the purchase is settled; <strong>On hold<\/strong> means the payment has not been confirmed yet.<\/li>\n<li>Use <strong>VIEW<\/strong> in the <strong>ACTIONS<\/strong> column to reopen the order details from Step 1 at any time.<\/li>\n<li>Note the order number for your own records. It is what support will ask for if you ever need to query the placement.<\/li>\n<\/ol>\n<figure style=\"margin:34px auto 42px;text-align:center;\"><a href=\"https:\/\/mymahotsav.com\/kb-img\/approving-and-monitoring-sponsored-ad-purchases-mtg581ct-04.png\" target=\"_blank\" rel=\"noopener\" title=\"Click to view full size\" class=\"docbot-zoom\"><img decoding=\"async\" style=\"border-radius:10px;box-shadow:0 5px 25px 0 rgba(0,0,0,0.1);border:1px solid rgba(0,0,0,0.06);display:block;max-width:100%;height:auto;margin:0 auto;cursor:zoom-in;\" src=\"https:\/\/mymahotsav.com\/kb-img\/approving-and-monitoring-sponsored-ad-purchases-mtg581ct-04.png\" alt=\"The Utsav Market Orders list on the My account screen, with columns for order, product name, date, status, shipment, total, vendor and actions, and a VIEW button on each row.\" \/><\/a><figcaption style=\"margin-top:14px;font-size:0.9em;color:#6b7280;line-height:1.55;\">The Utsav Market Orders list on your My account screen. Watch the STATUS column, and use VIEW to reopen any order.<\/figcaption><\/figure>\n<h2>If your ad is rejected or never starts<\/h2>\n<p>Occasionally a sponsored placement is turned down or simply never goes live &mdash; most often because the product itself was withdrawn, went out of stock, or did not meet the marketplace rules.<\/p>\n<div style=\"background:#f4f6f8;border-left:4px solid #9aa4b2;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#8505;&#65039; <strong>Note<\/strong><br \/>There is no cancel or refund button on the advertisement order page, and none in your orders list. If a placement you have paid for was rejected before it started, or never appeared at all, raise it with support and quote the order number, the sponsored product name and the advertisement listing price from the order. Refunds are handled for you against that order &mdash; do not buy the placement again in the hope of correcting it, as that simply creates a second charge.<\/div>\n<h2>Tips and best practices<\/h2>\n<ul>\n<li>Check the order the same day you pay. Catching an <strong>On hold<\/strong> status early is far easier than working out weeks later why a placement never ran.<\/li>\n<li>Write down the order number and the <strong>Expires In Days<\/strong> value somewhere you will see it, so you know when the run ends.<\/li>\n<li>The advertisement fee is fixed for a fixed run. The order records what you paid and how long for &mdash; it does not report clicks or views, so judge the placement by your own sales over that period.<\/li>\n<li>If you sponsor several products, each purchase is its own order. Match each one to its product using the <strong>Product Name<\/strong> on the order before assuming which is which.<\/li>\n<\/ul>\n<div style=\"background:#eef8f0;border-left:4px solid #2e9e5b;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#127919; <strong>Best practice<\/strong><br \/>Get the listing ready before the run, not during it. In stock, correctly priced, a clear description, good photographs and no unanswered questions &mdash; a sponsored placement only buys you visitors, and the listing has to do the rest.<\/div>\n<div style=\"background:#fff6f1;border-left:4px solid #e0592b;border-radius:8px;padding:14px 18px;margin:22px 0;line-height:1.6;\">&#128161; <strong>Tip<\/strong><br \/>View the sponsored product in a private or signed-out browser window once the run starts. Signed in as its owner you see an owner&rsquo;s view with the buying button removed, which hides exactly the problems shoppers would hit.<\/div>\n<h2>Troubleshooting<\/h2>\n<h3>A sign-in box appears instead of your orders<\/h3>\n<p><strong>Cause:<\/strong> you are signed out, or your session has expired. <strong>Fix:<\/strong> sign in with the account that paid for the sponsorship, then open <strong>Utsav Market Orders<\/strong> again from your profile dropdown. <strong>Escalate if:<\/strong> you can sign in, but the orders page keeps returning you to the sign-in box.<\/p>\n<h3>The advertisement order is not in the list<\/h3>\n<p><strong>Cause:<\/strong> the list shows the newest orders first, so an older purchase sits further down or on a later page &mdash; and it is listed as <strong>Product Advertisement Payment<\/strong> rather than under your product&rsquo;s name, which is easy to scroll straight past. <strong>Fix:<\/strong> scroll to the end of the list and check the later pages, looking for that exact wording and the date you paid. <strong>Escalate if:<\/strong> it is nowhere in the list and your payment has left your account &mdash; support can trace it from the payment date and amount.<\/p>\n<h3>The order is stuck on On hold<\/h3>\n<p><strong>Cause:<\/strong> the payment has not been confirmed yet. With a bank transfer, the order stays on hold until the money is received and matched to it. <strong>Fix:<\/strong> check the payment actually left your bank, and give it time to clear. <strong>Escalate if:<\/strong> the transfer has cleared at your end and the order is still on hold a few working days later &mdash; send support the order number and the date you paid.<\/p>\n<h3>Your sponsored product shows as sold out<\/h3>\n<p><strong>Cause:<\/strong> stock ran out while the placement was running, so visitors arrive at a listing they cannot buy from. <strong>Fix:<\/strong> restock the product straight away, or accept that the remaining days will only collect waitlist sign-ups. <strong>Escalate if:<\/strong> the listing shows as sold out even though your stock figure says otherwise.<\/p>\n<h2>FAQ<\/h2>\n<p><strong>Q: How do I know my sponsored ad purchase was approved?<\/strong><br \/>A: Open the order from <strong>Utsav Market Orders<\/strong>. A status of <strong>Completed<\/strong> means the payment has been confirmed and the purchase has gone through. <strong>On hold<\/strong> means it has not been confirmed yet.<\/p>\n<p><strong>Q: Where do I see how much the ad cost and how long it runs?<\/strong><br \/>A: Both are on the order page, on the <strong>Product Advertisement Payment<\/strong> line: <strong>Advertisement Listing Price<\/strong> is the fee, and <strong>Expires In Days<\/strong> is the length of the run you bought.<\/p>\n<p><strong>Q: Can I extend or shorten the run after buying?<\/strong><br \/>A: No. The number of days is fixed at the point of purchase and recorded on the order. If you want more time, buy a further placement once the current one ends.<\/p>\n<p><strong>Q: Can I cancel a placement and get my money back from this page?<\/strong><br \/>A: No &mdash; the order page has no cancel or refund control. Contact support with the order number and they will handle it against that order.<\/p>\n<p><strong>Q: Does the order page show clicks or views?<\/strong><br \/>A: No. It is a record of the purchase &mdash; product, price, run length, status and payment method. Judge the placement by your sales over the period it ran.<\/p>\n<p><strong>Q: Why is there no buying button when I open my own sponsored product?<\/strong><br \/>A: Because you own it. A notice on the page explains that the button is removed for the owner and invites you to visit as a guest. Open the page signed out to see it as a shopper does.<\/p>\n<div style=\"display:none\" aria-hidden=\"true\" data-mahi=\"context\">\nAlso asked as: how do I know my sponsored ad was approved on Utsav Market, where do I see my product advertisement payment order, how to check a sponsored ad purchase went through, where is my advertisement listing price and expiry, how long does my sponsored product placement run, my ad order says on hold what does that mean, can I get a refund for a rejected sponsored ad, how do I monitor a sponsored product placement, where do I find the Product Advertisement Payment order, why can I not add my own sponsored product to the basket. Applies to: Utsav Market sponsored ad (product advertising \/ featured placement) purchases &mdash; confirming and monitoring them. Where to find it: profile dropdown &gt; Utsav Market Orders, or My account &gt; Utsav Market Orders in the left-hand menu; direct link https:\/\/mymahotsav.com\/utsav-market\/my-account\/orders\/ ; then VIEW on the order named Product Advertisement Payment. Canonical facts: the advertisement purchase is recorded as a normal order titled &#8220;Product Advertisement Payment&#8221;; the order page shows Product Name (a link to the sponsored product), Advertisement Listing Price (the fixed fee), Expires In Days (the length of the run bought), the order total, the payment method and the status; status Completed = payment confirmed and purchase gone through, On hold = payment not yet confirmed (typical while a bank transfer clears); the orders list is newest-first and shows the advertisement under &#8220;Product Advertisement Payment&#8221;, not under the sponsored product&#8217;s name; the ACTIONS column offers VIEW to reopen the order; there is no cancel, edit, extend or refund control anywhere on the front end &mdash; refunds for rejected or never-started placements go through support quoting the order number; the run length is fixed at purchase and cannot be changed afterwards; the order records no click, view or impression statistics; opening your own sponsored product signed in shows an owner&#8217;s view with the buying button removed and a notice to visit as a guest. Video walkthrough: https:\/\/mymahotsav.com\/kb-img\/approving-and-monitoring-sponsored-ad-purchases-mtg581ct-walkthrough.mp4\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Open your profile dropdown, go to Utsav Market Orders and choose VIEW on the order named Product Advertisement Payment. That order page confirms the purchase went through and shows the sponsored product, the advertisement listing price and how many days the placement was bought for.<\/p>\n","protected":false},"author":3,"featured_media":9565,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[496],"glossaries":[],"doc_tag":[381],"knowledge_base":[78],"class_list":["post-9564","docs","type-docs","status-publish","has-post-thumbnail","hentry","doc_category-product-advertising-featured-placements","doc_tag-rules-policies","knowledge_base-mm-guides"],"year_month":"2026-09","word_count":2176,"total_views":"21","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Tarak Gorai","author_nicename":"tarakgorai","author_url":"https:\/\/mymahotsav.com\/knowledgebase\/author\/tarakgorai\/"},"doc_category_info":[{"term_name":"Product Advertising &amp; Featured Placements","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs\/non-knowledgebase\/product-advertising-featured-placements\/"}],"doc_tag_info":[{"term_name":"Rules &amp; Policies","term_url":"https:\/\/mymahotsav.com\/knowledgebase\/docs-tag\/rules-policies\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Approving and monitoring sponsored ad purchases<\/title>\n<meta name=\"description\" content=\"See how to confirm a sponsored ad purchase in Utsav Market: open Utsav Market Orders, view the advertisement order, and check its price, run length and sta\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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