{"id":59004,"date":"2025-10-18T07:05:34","date_gmt":"2025-10-18T06:05:34","guid":{"rendered":"https:\/\/mymahotsav.com\/utsav-market\/?page_id=59004"},"modified":"2026-01-28T10:13:30","modified_gmt":"2026-01-28T10:13:30","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/mymahotsav.com\/utsav-market\/sell-on-utsav-marketplace\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t
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Artisan and Handmade<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Shop Online for God Statues
Shipped globally<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tBring home Blessings<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSell Worldwide<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Seamless returns<\/span><\/span> and refunds<\/span><\/span><\/h2>\t\t\t\t
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We make returns easy for you and customers. We absorb the majority of shipping return costs, so you can enjoy a risk-free selling experience.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\"\"<\/figure>

All-in-one Platform<\/h4>

View and manage all return requests and exchanges via the Seller Hub.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\"\"<\/figure>
Return Policy<\/h5>

Set your own return policy to protect your business and minimize difficult-to-return items.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\"\"<\/figure>
Return Time Frame<\/h5>

Customers can apply for a return\/refund within 30 days from the date of order delivery.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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View the full return policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tGo to Seller Hub<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Return and refund process<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Customer initiates refund\/return request<\/h5><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t<\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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SHEIN Marketplace reviews the request<\/h5><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Seller receives customer service ticket and provides feedback<\/h5><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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SHEIN Marketplace makes decision<\/h5><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Return fees<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\n\t\t\tFullfillment Method\t\t<\/div>\n\t<\/th>\n\t\t\n\t\t\n\t\t\tReason for Return\t\t<\/div>\n\t<\/th>\n\t\t\n\t\t\n\t\t\tMarked as Recived by Seller\t\t<\/div>\n\t<\/th>\n\t\t\n\t\t\n\t\t\tSubject to Return Fee\t\t<\/div>\n\t<\/th>\n\t <\/tr><\/thead>
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Return fees<\/strong><\/div>\t\t\t<\/div>\n\n\t\t\t\t<\/td>\n\t\t
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Wrong products sent, missing
products, quality issues, or products
dont match description<\/p>\t\t\t<\/div>\n\n\t\t\t\t<\/td>\n\t\t

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Marked<\/p>\t\t\t<\/div>\n\n\t\t\t\t<\/td>\n\t\t

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Yes<\/p>\t\t\t<\/div>\n\n\t\t\t\t<\/td>\n\t

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Return fees<\/strong><\/div>\t\t\t<\/div>\n\n\t\t\t\t<\/td>\n\t\t
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Subjective customer preferences<\/p>\t\t\t<\/div>\n\n\t\t\t\t<\/td>\n\t\t

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Not Marked<\/p>\t\t\t<\/div>\n\n\t\t\t\t<\/td>\n\t\t

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No<\/p>\t\t\t<\/div>\n\n\t\t\t\t<\/td>\n\t

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Shipping From SHEIN (SFS)<\/strong><\/p>\t\t\t<\/div>\n\n\t\t\t\t<\/td>\n\t\t

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Product quality issues, products dont match description<\/p>\t\t\t<\/div>\n\n\t\t\t\t<\/td>\n\t\t

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Marked<\/p>\t\t\t<\/div>\n\n\t\t\t\t<\/td>\n\t\t

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Yes<\/p>\t\t\t<\/div>\n\n\t\t\t\t<\/td>\n\t

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Shipping From SHEIN (SFS)<\/strong><\/p>\t\t\t<\/div>\n\n\t\t\t\t<\/td>\n\t\t

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Subjective customer preferences, wrong products sent, missing products<\/p>\t\t\t<\/div>\n\n\t\t\t\t<\/td>\n\t\t

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Marked & Not Marked<\/p>\t\t\t<\/div>\n\n\t\t\t\t<\/td>\n\t\t

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No<\/p>\t\t\t<\/div>\n\n\t\t\t\t<\/td>\n\t <\/tbody><\/table><\/div>\n\n\n\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tLearn More about SFS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Return fees<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\n\t\t\tWeight of Single Product\t\t<\/div>\n\t<\/th>\n\t\t\n\t\t\n\t\t\tReturn to SHEIN Warehouse Fee (SFS)\t\t<\/div>\n\t<\/th>\n\t\t\n\t\t\n\t\t\tReturn to seller Fee\t\t<\/div>\n\t<\/th>\n\t <\/tr><\/thead>
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0-4 oz<\/strong><\/div>\t\t\t<\/div>\n\n\t\t\t\t<\/td>\n\t\t
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$3.5<\/p>\t\t\t<\/div>\n\n\t\t\t\t<\/td>\n\t\t

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$7.5<\/p>\t\t\t<\/div>\n\n\t\t\t\t<\/td>\n\t

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0-4 oz<\/strong><\/div>\t\t\t<\/div>\n\n\t\t\t\t<\/td>\n\t\t
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$3.85<\/p>\t\t\t<\/div>\n\n\t\t\t\t<\/td>\n\t\t

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$7.50<\/p>\t\t\t<\/div>\n\n\t\t\t\t<\/td>\n\t <\/tbody><\/table><\/div>\n\n\n\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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FAQ:<\/span><\/span> Frequently Asked Questions<\/h2>\t\t\t\t
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For more answers, Our onmi Channel Support Team<\/a> Awaits You<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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How long do customers have to return items?<\/h3>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
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Customers can initiate returns within 30 days of delivery date. Local laws and regulations apply.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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What steps do I need to take when a customer initiates a return?<\/h3>\n\n \n
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The platform automatically sets up a return request. As a seller, you can provide feedback or evidence to help us make a decision.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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How are refunds issued to the customer?<\/h3>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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Upon SHEIN\u2019s refund assessment and approval, refunds are then automatically sent to the customer within 7 days of return package receipt.<\/p>

If a refund is requested while the order is in the \u201cTo Be Shipped\u201d stage, the platform will refund the customer directly.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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Are certain items non-returnable?<\/h3>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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Returns are not supported for the following types of products including intimate wear, jewelry, cosmetics, pet products, customized products, and free gifts.<\/p>

If you have any questions, please contact our Seller Success team.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Where are the items returned to?<\/h3>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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If you ship your products directly, the return will be shipped back to you.<\/p>

If you use SHEIN Fulfillment Service (SFS) your items will be shipped back to the SHEIN warehouse.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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How are return fees and return shipping labels charged?<\/h3>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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All charges are automatically deducted from your account, which you can view in Seller Hub.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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Am I limited to a specific shipping carrier for return shipping?<\/h3>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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By default return labels are created with SHEIN\u2019s logistic partner UPS. You have the option to provide your own label, but the cost will be covered by you.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Still have questions?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContact Us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Become a SHEIN Seller today!<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tApply Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t \t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Artisan and Handmade Shop Online for God Statues Shipped globally Bring home Blessings Sell Worldwide Seamless returns and refunds We<\/p>\n","protected":false},"author":15,"featured_media":62767,"parent":21803,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-59004","page","type-page","status-publish","has-post-thumbnail","hentry","wcprbl-post-restricted"],"yoast_head":"\nReturn Policy - Utsav Market\u2122<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mymahotsav.com\/utsav-market\/sell-on-utsav-marketplace\/return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy\" \/>\n<meta property=\"og:description\" content=\"Artisan and Handmade Shop Online for God Statues Shipped globally Bring home Blessings Sell Worldwide Seamless returns and refunds We\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mymahotsav.com\/utsav-market\/sell-on-utsav-marketplace\/return-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Utsav Market\u2122\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-28T10:13:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cdn.mymahotsav.com\/wp-content\/uploads\/sites\/5\/2025\/10\/28100328\/Smart-Refund-Requests-Featured-Image.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/mymahotsav.com\\\/utsav-market\\\/sell-on-utsav-marketplace\\\/return-policy\\\/\",\"url\":\"https:\\\/\\\/mymahotsav.com\\\/utsav-market\\\/sell-on-utsav-marketplace\\\/return-policy\\\/\",\"name\":\"Return Policy - 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