Ticket Buyer Terms and Conditions

Module: Utsav Pass™
Document Type: Hybrid — Plain English + Legal Reinforcement
Trademark: Utsav Pass™ is a trademark of MyMahotsav Futuretech Ltd
Jurisdictions: Global (with jurisdictional addendums)
Version: 1.0
Effective Date: 24th February, 2026

PART A: PLAIN ENGLISH SUMMARY #

Your Rights and Responsibilities When Buying Tickets #

When you purchase tickets through Utsav Pass™, you’re entering into two relationships: one with the Event Organizer (for the event itself) and one with Utsav Pass™ (for the ticketing service).

What You Need to Know #

• You’re buying from the Organizer: Your ticket contract is with the event organizer, not Utsav Pass™.

• Read the event details carefully: Check dates, times, venue, age restrictions, and cancellation policy before buying.

• Tickets are generally non-refundable: Unless the organizer’s policy says otherwise or the event is cancelled .

• Your ticket is valuable: Don’t share your barcode—it’s like cash.

• Behave at events: Organizers can remove you for bad behavior, and you won’t get a refund.

• We protect your data: Your personal information is handled according to our Privacy Policy.

PART B: LEGAL TERMS AND CONDITIONS #

1. CONTRACT FORMATION #

1.1 When you purchase a ticket through Utsav Pass™, you enter into two separate agreements:

• (a) An agreement with the Event Organizer for the right to attend the event, governed by the Organizer’s terms and cancellation policy .

• (b) An agreement with Utsav Pass™ for the use of the platform to facilitate the transaction.

1.2 By completing a purchase, you acknowledge that:

• You have read and understood these Terms

• You have reviewed the event details and Organizer’s cancellation policy

• You are at least 18 years of age (or have parental consent)

• You have the legal capacity to enter into this agreement

1.3 A binding contract between you and the Organizer is formed when:

• Your payment is successfully processed; AND

• You receive confirmation from Utsav Pass™ (email or platform notification)

2. TICKET PURCHASE #

2.1 Ticket Types and Pricing #

2.1.1 Events may offer multiple ticket types with different:

• Pricing (early bird, regular, VIP)

• Access privileges (general admission, reserved seating, backstage)

• Inclusions (meals, merchandise, parking)

• Age restrictions

2.1.2 All prices are displayed in the currency specified on the event page. Total price includes:

• Ticket face value

• Applicable taxes (GST/VAT)

• Utsav Pass™ service fees

• Payment processing fees (where not included)

2.2 Seating and Admission #

2.2.1 For events with assigned seating:

• Seats are allocated based on your selection at purchase

• Utsav Pass™ and Organizer are not responsible for sight lines obstructed by venue structure or other attendees

• Seat numbers are final unless the Organizer reasonably needs to relocate you (e.g., for safety, production requirements)

2.2.2 For general admission events:

• Admission is on a first-come, first-served basis

• Arriving early does not guarantee preferred position

• Venue capacity limits apply

2.3 Delivery of Tickets #

2.3.1 Tickets are delivered electronically:

• To the email address provided at purchase

• Via SMS to the mobile number provided (where available)

• Through your Utsav Pass™ account

2.3.2 You are responsible for:

• Providing accurate contact information

• Ensuring you can receive emails/SMS (check spam folders)

• Keeping your tickets secure

• Presenting valid tickets for entry (printed or digital)

2.3.3 Utsav Pass™ is not responsible for:

• Non-delivery due to incorrect contact information

• Tickets lost, stolen, or damaged after delivery

• Duplicate tickets generated by you sharing your barcode

3. PRICING AND PAYMENT #

3.1 Total Price Display #

3.1.1 Before completing your purchase, you will see:

• Ticket price breakdown

• All fees and taxes

• Total amount to be charged

3.1.2 No additional charges will be added after confirmation.

3.2 Payment Methods #

Accepted payment methods vary by event and jurisdiction and may include:

• Credit/debit cards (Visa, Mastercard, Amex)

• UPI (India)

• Net banking

• Digital wallets

• Bank transfers (for select events)

3.3 Payment Processing #

3.3.1 Your payment is processed by Utsav Pass™’s third-party payment partners.

3.3.2 Your card/bank statement will show a charge from “Utsav Pass™” or an identifiable variation.

3.3.3 If your payment fails, your ticket order will be cancelled. You must complete a new purchase.

4. CANCELLATIONS, REFUNDS, AND CHANGES #

4.1 General Rule: Tickets Are Non-Refundable #

4.1.1 Unless otherwise stated in the Organizer’s cancellation policy or required by applicable law, all ticket sales are final and non-refundable .

4.1.2 This includes situations where you:

• Change your mind

• Cannot attend due to personal circumstances

• Miss the event due to travel delays

• Are denied entry for violating event rules

4.2 Event Cancellation by Organizer #

4.2.1 If the Organizer cancels an event entirely (not due to Force Majeure), you are entitled to a refund of the face value of the ticket.

4.2.2 Utsav Pass™ service fees may or may not be refundable depending on:

• The Organizer’s policy

• Payment processor capabilities

• Platform’s discretion

4.2.3 Refund process:

• Organizer initiates refund instruction to Utsav Pass™

• Utsav Pass™ processes refunds within 14 calendar days

• Refund credited to original payment method

• Processing times vary by bank (3-10 business days)

4.3 Event Postponement or Rescheduling #

4.3.1 If an event is postponed to a new date:

• Your ticket typically remains valid for the new date

• You may have the right to a refund within a specified period (usually 14 days of postponement announcement)

• Check the Organizer’s communication for specific options

4.3.2 If you cannot attend the rescheduled date and the Organizer offers refunds, Utsav Pass™ will process per Organizer’s instructions.

4.4 Material Change to Event #

4.4.1 If the Organizer makes a material change to the event (e.g., changes headliner, significantly alters format), you may be entitled to a refund .

4.4.2 “Material change” does not include:

• Changes to supporting acts

• Minor schedule adjustments

• Venue changes within the same locality

• Start time changes of less than 2 hours

4.5 Force Majeure Cancellation #

4.5.1 If an event is cancelled due to Force Majeure (circumstances beyond the Organizer’s control):

• Refunds are at the Organizer’s discretion

• Neither Organizer nor Utsav Pass™ is liable for additional damages

4.5.2 Force Majeure includes: natural disasters, war, terrorism, government orders, pandemics, epidemics, and other unforeseeable circumstances .

5. TICKET TRANSFERS AND RESALE #

5.1 Ticket Transfers #

5.1.1 Some events allow ticket transfers to another person. Check the event page for transfer availability.

5.1.2 Transfer process:

• Log in to your Utsav Pass™ account

• Select the order and choose “Transfer”

• Enter recipient’s name and email

• Recipient receives transfer invitation

• Transfer completes when recipient accepts

5.1.3 Once transferred:

• Original ticket becomes invalid

• New ticket issued to recipient

• You cannot revoke transfer after acceptance

5.2 Ticket Resale #

5.2.1 Utsav Pass™ may offer official resale for select events.

5.2.2 Unauthorized resale:

• Reselling tickets through unauthorized channels is prohibited

• Tickets sold through unauthorized channels may be cancelled without refund

• Speculative selling (selling tickets you don’t yet possess) is prohibited

5.2.3 Scalping prevention: Utsav Pass™ reserves the right to limit purchases to reasonable quantities and to cancel orders that appear to be for commercial resale.

6. EVENT ADMISSION AND CONDUCT #

6.1 Entry Requirements #

6.1.1 To gain entry, you must:

• Present a valid ticket (digital or printed)

• Comply with any age restrictions

• Consent to security searches (where applicable)

• Follow venue and event rules

6.1.2 Organizers and venues reserve the right to:

• Refuse admission

• Require removal of any attendee

• Cancel tickets without refund for policy violations

6.2 Age Restrictions #

6.2.1 Events may have age restrictions (e.g., 18+, all ages with guardian). Check event page before purchasing.

6.2.2 If you purchase tickets for an age-restricted event and are denied entry due to age, no refund will be issued.

6.2.3 For events with minors, Organizers may require parental/guardian supervision.

6.3 Code of Conduct #

6.3.1 Attendees must:

• Respect other attendees, performers, and staff

• Follow venue rules and instructions

• Not engage in harassment, violence, or disruptive behavior

• Not bring prohibited items (weapons, illegal substances, etc.)

6.3.2 Violation may result in:

• Ejection from event without refund

• Ban from future events

• Legal action

7. INTELLECTUAL PROPERTY #

7.1 By attending an event, you acknowledge that:

• Performances, presentations, and materials are protected by copyright

• Unauthorized recording (audio/video) may be prohibited

• Professional photography may require separate permission

7.2 Organizers may record events. Your attendance constitutes consent to be filmed/photographed for promotional purposes, unless you opt out where possible .

8. LIMITATION OF LIABILITY #

8.1 TO THE FULLEST EXTENT PERMITTED BY LAW, ORGANIZERS AND Utsav Pass™ SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, or consequential damages

• Any injuries, losses, or damages occurring at events

• Any claims arising from Force Majeure

• Any loss or theft of personal property

8.2 ORGANIZERS’ TOTAL LIABILITY SHALL NOT EXCEED THE PRICE OF THE TICKET.

8.3 Utsav Pass™’S TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID TO Utsav Pass™ FOR THE TRANSACTION.

9. YOUR DATA #

9.1 Your personal information is processed according to our Privacy Policy.

9.2 By purchasing tickets, you consent to:

• Utsav Pass™ sharing necessary information with the Organizer (name, email, ticket type)

• Organizer contacting you about event updates

• Utsav Pass™ using your data for platform operations

9.3 Organizers are independent data controllers. Please review their privacy policies for information on their data practices.

PART C: JURISDICTION-SPECIFIC ADDENDUMS #

INDIA ADDENDUM #

Consumer Protection Act, 2019: As a consumer, you have rights against Organizers for deficient services. Utsav Pass™ is a marketplace and will facilitate communication but is not directly liable.

Cancellation & Refund: Organizers must honor cancellation policies disclosed at purchase. Under the Consumer Protection (E-Commerce) Rules, 2020, marketplace platforms must provide seller contact information.

UK ADDENDUM #

Consumer Contracts Regulations 2013: The 14-day cooling-off period DOES NOT APPLY to tickets for leisure events with a specific date .

Chargeback Rights: Under Section 75 of the Consumer Credit Act, your credit card issuer may be jointly liable for purchases over £100 if the Organizer breaches contract.

EU ADDENDUM #

Consumer Rights Directive: Right of withdrawal is excluded for leisure event tickets with a specific date .

US ADDENDUM #

State Laws: Refund rights vary by state. Some states require refunds for cancelled events; others do not. Check local consumer protection laws.

PART D: ENTERPRISE INTERNAL MANUAL #

For Utsav Pass™ Customer Support #

A. Common Buyer Questions #

B. Refund Processing SLA #