Doc Summary
Module: Common (Utsav Mandirs™ & Utsav Listings™)
Document Type: Hybrid — Plain English + Legal Reinforcement
Trademark: Utsav Mandirs™ and Utsav Listings™ are trademarks of MyMahotsav Futuretech Ltd
Effective Date: 24th February 2026
Version: 1.0
Part A: Plain English Summary #
How to Report Problems #
If you see something on our directories that shouldn’t be there—a fake Listing, inappropriate content, copyright violation, or anything else—please report it. This policy explains how.
The Simple Truth #
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Easy reporting: Use the “Report” button on any Listing, review, or profile.
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You can report anonymously: Your identity won’t be revealed to the person you’re reporting (unless required by law).
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We investigate: Our team reviews reports and takes appropriate action.
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False reports hurt everyone: Don’t use reporting to harass others—it wastes resources and can get your account restricted.
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Emergency? Call local authorities first: If someone is in immediate danger, contact emergency services before reporting to us.
Part B: Legal Terms and Conditions #
1. What Can Be Reported #
You can report violations related to:
| Category | Examples |
|---|---|
| Fake Listings | Listings for non-existent businesses, impersonation |
| Inaccurate Information | Wrong addresses, phone numbers, services |
| Prohibited Content | Hate speech, illegal activities, adult content |
| Intellectual Property | Copyright infringement, trademark misuse |
| Spam | Repetitive or irrelevant listings |
| Fraud | Scams, deceptive practices |
| Reviews | Fake reviews, harassment in reviews |
#
2. How to Report #
2.1 In-App Reporting #
| Platform | Reporting Method |
|---|---|
| Utsav Mandirs™ | Listing page → Report Listing |
| Utsav Listings™ | Listing page → Report Listing |
| Reviews | On review → Report Review |
2.2 Web Forms #
For complex reports or if in-app reporting isn’t working:
| Report Type | Contact |
|---|---|
| General Abuse | abuse@utsavmandirs.com |
| Copyright | copyright@mymahotsav.com |
| Fake Listings | fraud@utsavlistings.com |
| Grievance Officer (India) | grievance@mymahotsav.com |
2.3 What to Include #
When reporting, please provide:
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URL of the Listing or content
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Description of violation
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Your relationship to the content
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Any supporting evidence (screenshots)
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Your contact information (optional for anonymous)
3. Reporting Process #
3.1 Step 1: Submission
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Report submitted through available channels
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Automated acknowledgment sent within 1 hour
3.2 Step 2: Triage
| Priority | Response Time |
|---|---|
| Emergency (life-threatening) | Immediate (call emergency services first) |
| Critical (illegal content) | Within 4 hours |
| High (fraud, impersonation) | Within 24 hours |
| Medium (policy violations) | Within 48 hours |
| Low (minor inaccuracies) | Within 5 days |
3.3 Step 3: Investigation
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Moderators review content in context
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Additional information may be requested
3.4 Step 4: Action
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Listing removed or edited
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Account action taken (warning, suspension)
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User notified of outcome
4. Anonymous Reporting #
4.1 You may report violations anonymously:
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No account required for certain report types
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Your identity will not be shared with the reported user
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We cannot follow up with you if more information is needed
5. Protection for Reporters #
5.1 Non-Retaliation:
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We prohibit retaliation against users who report violations in good faith
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Retaliation should be reported immediately
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Those who retaliate face account suspension
5.2 Confidentiality:
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Reporter identity is kept confidential to the extent possible
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Never disclosed to the reported user without consent
6. False Reports #
6.1 Submitting false or malicious reports is prohibited and may result in:
| Consequence | Description |
|---|---|
| Warning | First offense, educational notice |
| Temporary Restriction | Loss of reporting privileges for 30 days |
| Account Suspension | Repeated false reports |
| Permanent Ban | Malicious reporting intended to harm |
7. Grievance Officer (India) #
7.1 In compliance with the Information Technology Rules, 2021:
| Detail | Information |
|---|---|
| Grievance Officer | [Name] |
| grievance@mymahotsav.com | |
| Response Time | 24 hours acknowledgment, 15 days resolution |
Part C: Jurisdiction-Specific Addendums #
India Addendum #
IT Rules, 2021: Grievance Officer must acknowledge complaint within 24 hours and resolve within 15 days.
UK/EU Addendum #
Digital Services Act: Notice and action mechanisms required. Users must have access to internal complaint-handling system.
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