Doc Summary
Module: Utsav Venues™ (Financial Protections)
Document Type: Policy
Trademark: Utsav Venues™ is a trademark of MyMahotsav Futuretech Ltd
Effective Date: 24th February 2026
Version: 1.0
Part A: Plain English Summary #
Protecting Everyone’s Interests #
This policy explains how deposits work, what happens when events are cancelled, and how damage claims are handled. It’s designed to be fair to both hosts and renters.
The Simple Truth #
-
Deposits Secure Your Booking: A deposit (often 25-50%) confirms your reservation and is generally non-refundable .
-
Cancellation Fees Protect Hosts: If you cancel close to the event, hosts may not be able to rebook the date. Cancellation fees reflect that .
-
Damage Claims Require Evidence: Hosts must provide proof of damage within 3 days. You have the right to respond before any charges are made .
-
Security Holds: Some hosts may place a hold on your credit card for potential damages, released after the event if no issues arise.
Part B: Deposit Policy #
1. DEPOSIT REQUIREMENTS #
1.1 Purpose: Deposits secure Bookings, demonstrate Renter commitment, and provide hosts with financial protection in case of cancellation .
1.2 Deposit Amount: Unless otherwise specified in the Listing, Hosts may require a deposit of [25-50%] of the total Booking amount. The exact amount will be displayed before booking .
1.3 Payment: Deposits are collected at the time of Booking through the Platform.
1.4 Non-Refundable Nature: Deposits are non-refundable except as provided in this policy or in cases of Host-initiated cancellation .
1.5 Balance Payment: The remaining balance is due as specified in the Listing (typically [30] days before the event, or at check-in for last-minute bookings).
2. CANCELLATION POLICY TIERS #
2.1 Hosts select one of the following cancellation policies, which will be clearly displayed on their Listing :
| Policy Tier | Cancellation Timeline | Refund Amount |
|---|---|---|
| Flexible | More than 14 days before event | 100% refund (excluding deposit, if deposit policy separate) |
| 7-14 days before event | 50% refund | |
| Less than 7 days before event | No refund | |
| Moderate | More than 30 days before event | 100% refund (excluding deposit) |
| 14-30 days before event | 50% refund | |
| Less than 14 days before event | No refund | |
| Strict | More than 60 days before event | 50% refund |
| Less than 60 days before event | No refund | |
| No Refunds | Any time | No refund for any cancellation |
2.2 Deposit Treatment: Where a deposit has been paid separately, it is non-refundable regardless of cancellation tier.
3. CANCELLATION PROCEDURES #
3.1 Renter-Initiated Cancellation: Renters may cancel through their account dashboard. Refunds, if any, will be processed automatically according to the applicable policy.
3.2 Host-Initiated Cancellation: If a Host cancels a confirmed Booking :
-
Renter receives a full refund of all amounts paid
-
Host may be charged a cancellation fee of [10-25%] of the Booking value
-
Host’s Listing may be penalized in search rankings
-
Multiple cancellations may result in account suspension
3.3 Notification: Both parties will be notified of any cancellation by email and platform notification.
4. Force Majeure CANCELLATIONS #
4.1 Definition: Force Majeure events are circumstances beyond the reasonable control of either party, including :
-
Natural disasters (earthquakes, floods, severe weather)
-
War, terrorism, civil unrest
-
Government orders, regulations, or restrictions
-
Public health emergencies, pandemics, epidemics
-
Fire, explosion, or other accidents
-
Strikes or industrial disputes
4.2 Effect of Force Majeure: If a Booking cannot proceed due to Force Majeure :
-
The Host must notify the Renter and Platform immediately
-
Both parties are released from their obligations
-
Renters will receive a refund of all amounts paid, minus any non-recoverable costs (to be documented by Host)
-
Neither party is liable for additional damages (travel costs, etc.)
4.3 Documentation: Hosts claiming Force Majeure must provide reasonable documentation (government orders, official notices, etc.).
5. SECURITY DEPOSITS AND DAMAGE CLAIMS #
5.1 Security Deposits: Hosts may require a security deposit, which will be:
-
Clearly disclosed in the Listing
-
Collected through the Platform (where supported) or arranged separately
-
Held for up to [14] days after the event pending damage assessment
5.2 Damage Claims Process :
| Step | Timeline | Description |
|---|---|---|
| 1. Notification | Within 3 days of event | Host must notify Renter and Platform of alleged damage, providing evidence (photos, videos, receipts) |
| 2. Renter Response | Within 3 days of notification | Renter may respond, provide counter-evidence, or agree to claim |
| 3. Assessment | Within 5 days | Platform may facilitate discussion; if no resolution, claim may be escalated |
| 4. Resolution | Within 10 days | If claim is valid, amount may be deducted from security deposit or charged to Renter |
5.3 Evidence Requirements: Hosts must provide clear evidence of:
-
The damage existed
-
The damage was caused during the Renter’s event
-
The cost of repair or replacement (with receipts or estimates)
5.4 Normal Wear and Tear: Hosts may not claim for normal wear and tear resulting from ordinary use of the Venue.
5.5 Excess Liability: If damage exceeds the security deposit amount, the Host may seek the balance directly from the Renter.
6. DISPUTE RESOLUTION #
6.1 Internal Process: Disputes regarding deposits, cancellations, or damage claims should first be raised through the Platform’s dispute resolution process.
6.2 Mediation: If internal resolution fails, parties may agree to mediation.
6.3 Legal Action: As a last resort, disputes may be resolved through the legal process specified in the Platform Terms of Service.
Responses