Doc Summary
Module: Utsav Jyotish™ (Governance)
Document Type: Policy
Trademark: Utsav Jyotish™ is a trademark of MyMahotsav Futuretech Ltd
Effective Date: 24th February 2026
Version: 1.0
Part A: Plain English Summary #
How to Raise Concerns and Get Help #
We’re committed to resolving issues fairly and promptly. This policy explains how to file a complaint and what to expect.
The Simple Truth #
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Talk to the Provider First: For issues with an astrologer or seller, contact them directly first.
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Escalate to Us: If not resolved, we’ll step in to mediate.
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Grievance Officer (India) : For Indian users, a designated officer handles complaints .
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Timely Responses: We acknowledge complaints within 24 hours and aim to resolve within 15 days .
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Appeals: If you’re unhappy with our decision, you may have further rights.
Part B: Grievance Process #
1. WHO CAN FILE A COMPLAINT #
1.1 Any User who has a concern regarding:
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Services provided by an Astrologer
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Products purchased from a Seller
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Platform functionality or billing issues
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Potential violation of Terms or policies
2. COMPLAINT PROCESS #
Step 1: Direct Resolution
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For astrologer issues: Contact the astrologer directly through the Platform
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For seller issues: Contact the seller directly
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Attempt to resolve within [7] days
Step 2: Platform Mediation
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If direct resolution fails, email complaints@utsavjyotish.com with:
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Your name and account email
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Description of the issue
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Steps already taken to resolve
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Any supporting evidence (screenshots, receipts)
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Step 3: Investigation
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We will acknowledge receipt within 24 hours
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Investigate within [7] business days
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Provide written decision
Step 4: Escalation
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If unsatisfied, you may request review by a senior officer
3. GRIEVANCE OFFICER (INDIA) #
3.1 In compliance with the Information Technology Rules, 2021, we have appointed a Grievance Officer :
| Detail | Information |
|---|---|
| Name | [Name] |
| grievance@utsavjyotish.com | |
| Response Time | 24 hours acknowledgment, 15 days resolution |
3.2 The Grievance Officer addresses complaints regarding:
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Content violations
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Account issues
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Platform functionality
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User disputes
4. CONSUMER FORUMS (INDIA) #
4.1 If you are unsatisfied with our resolution, you may approach the appropriate consumer forum under the Consumer Protection Act, 2019.
5. RECORD KEEPING #
5.1 We maintain records of all complaints and their resolution for [3 years] as required by law
Responses