Accessibility Accommodation for Event Attendees

Module: Utsav Pass™
Document Type: Hybrid — Plain English + Legal Reinforcement
Trademark: Utsav Pass™ is a trademark of MyMahotsav Futuretech Ltd
Jurisdictions: Global (with jurisdictional addendums)
Version: 1.0
Effective Date: 24th February, 2026

PART A: PLAIN ENGLISH SUMMARY #

Making Events Accessible for Everyone #

Everyone deserves to enjoy events, regardless of disability or access needs. This policy explains what organizers must do to make their events accessible—and what attendees can expect.

The Simple Truth #

• Accessibility is the law: In most countries, discriminating against disabled people is illegal. Organizers must comply.

• Reasonable accommodations: Organizers must make reasonable adjustments to enable disabled attendees to participate.

• Information is key: Event listings should clearly state what accessibility features are available.

• Ask in advance: If you need specific accommodations, contact the organizer before the event.

• Utsav Pass™ encourages accessibility: We promote inclusive events and require organizers to meet minimum standards.

• No discrimination: Refusing to accommodate disabled attendees without justification may result in event removal.

PART B: LEGAL TERMS AND CONDITIONS #

1. DEFINITIONS #

2. ORGANIZER OBLIGATIONS #

2.1 Legal Duty #

2.1.1 Organizers have a legal duty to:

• Not discriminate against disabled persons

• Make reasonable accommodations

• Ensure events are accessible (where feasible)

• Provide information about accessibility

2.1.2 This duty applies to:

• Venue selection

• Ticket sales

• Event execution

• Communication

• Emergency procedures

2.2 What Is “Reasonable”? #

2.2.1 Whether an accommodation is “reasonable” depends on:

• Cost of the accommodation

• Organizer’s resources

• Effectiveness of the accommodation

• Disruption to event

• Health and safety considerations

2.2.2 Examples of reasonable accommodations:

2.2.3 What may NOT be reasonable:

• Fundamental alteration of event nature

• Undue financial burden (for small organizers)

• Direct threat to health/safety

2.3 Accessibility Information #

2.3.1 Event listings must include:

• Venue accessibility (step-free access, accessible toilets)

• Available accommodations

• Contact for access requests

• Deadline for requesting accommodations (typically 7-14 days before event)

2.3.2 Information must be:

• Clear and accurate

• Prominently displayed

• Updated if changes occur

2.4 Service Animals #

2.4.1 Organizers must generally permit service animals (not pets) to accompany disabled attendees.

2.4.2 Exceptions only if:

• Animal poses direct threat to health/safety

• Animal fundamentally alters nature of event

• Prohibited by law (some food preparation areas)

2.4.3 Organizers may ask:

• Is the animal required because of disability?

• What tasks has the animal been trained to perform?

2.4.4 Organizers may NOT:

• Require documentation

• Charge extra fees

• Segregate handler

2.5 Personal Assistants #

2.5.1 Many organizers offer free or discounted tickets for personal assistants.

2.5.2 Policy must be:

• Clearly stated on event page

• Consistently applied

• Reasonable proof required (attendance allowance letter, etc.)

2.6 Accessible Ticketing #

2.6.1 Organizers should ensure:

• Accessible seating can be purchased online

• Phone booking available for those who need assistance

• Companion seating adjacent

• Clear sightlines from accessible seats

3. VENUE ACCESSIBILITY REQUIREMENTS #

3.1 Physical Access #

3.1.1 Minimum requirements for accessible venues:

• Step-free access (ramp or lift)

• Door widths sufficient for wheelchairs (minimum 850mm)

• Accessible toilets

• Accessible routes throughout event space

• Designated accessible seating areas

3.1.2 If venue is not fully accessible, organizers must:

• Clearly disclose limitations

• Offer alternative accommodations where possible

• Not refuse admission without justification

3.2 Sensory Access #

3.2.1 Considerations for sensory disabilities:

• Induction loops for hearing aid users

• Captioning for videos/presentations

• Sign language interpretation (if requested)

• Audio description for visual content

• Quiet spaces for sensory overload

3.3 Cognitive Access #

3.3.1 Considerations for cognitive disabilities:

• Clear signage (simple language, symbols)

• Quiet/calm areas

• Trained staff to assist

• Easy-read information

• Predictable schedules

4. ATTENDEE RESPONSIBILITIES #

4.1 Requesting Accommodations #

4.1.1 To ensure accommodations are available:

• Request in advance (by organizer’s deadline)

• Provide specific details of needs

• Confirm receipt with organizer

• Follow up if no response

4.1.2 Last-minute requests may not be feasible.

4.2 Providing Information #

4.2.1 Organizers may request reasonable information:

• Nature of disability (to determine appropriate accommodation)

• Proof of need for personal assistant (attendance allowance, etc.)

• Medical information (only if essential for safety)

4.2.2 Information must be:

• Kept confidential

• Used only for accommodation purposes

• Deleted after event

4.3 Behavior and Conduct #

4.3.1 Disabled attendees must still comply with:

• Event code of conduct

• Health and safety requirements

• Venue rules

4.3.2 Accommodations do not exempt from reasonable rules.

5. COMPLAINTS AND ENFORCEMENT #

5.1 Raising Concerns #

If you believe an organizer has failed to provide reasonable accommodations:

1. Contact organizer directly (give opportunity to resolve)

2. Contact Utsav Pass™ support (we will investigate)

3. File formal complaint with:

   • Equality/human rights commission

   • Consumer protection agency

   • Local authority

5.2 Platform Action #

Utsav Pass™ may:

• Require organizer to provide accommodations

• Remove events that discriminate

• Suspend organizers who violate accessibility laws

• Publish accessibility ratings

5.3 Legal Remedies #

Disabled persons may have legal rights to:

• Injunctions (requiring accommodations)

• Damages (compensation)

• Legal costs

PART C: JURISDICTION-SPECIFIC ADDENDUMS #

INDIA ADDENDUM #

Key Legislation:

• Rights of Persons with Disabilities Act, 2016

• Accessible India Campaign (Sugamya Bharat Abhiyan)

RPwD Act Requirements:

• Equal opportunity for persons with disabilities

• Accessibility of public buildings

• Non-discrimination in access to services

• Reservation in admissions and employment

Standards:

• Harmonised Guidelines and Standards for Universal Accessibility in India (2016)

• Accessible India Campaign website provides resources

UK ADDENDUM #

Key Legislation:

• Equality Act 2010

• Building Regulations Part M (Access to and Use of Buildings)

Equality Act Duties:

• Duty to make reasonable adjustments

• Duty not to discriminate

• Duty to provide auxiliary aids

Accessibility Standards:

• BS 8300 (Design of buildings for accessibility)

• British Sign Language (BSL) Act 2022 (recognizes BSL)

US ADDENDUM #

Key Legislation:

• Americans with Disabilities Act (ADA) 1990

• ADA Amendments Act 2008

• Fair Housing Act (for residential events)

ADA Title III:

• Public accommodations must be accessible

• Barrier removal required where “readily achievable”

• New construction must meet ADA Standards

DOJ Guidance: Detailed guidance available on ada.gov

EU ADDENDUM #

Key Legislation:

• European Accessibility Act (Directive 2019/882)

• EU Charter of Fundamental Rights (Article 26)

• UN Convention on Rights of Persons with Disabilities (ratified by EU and member states)

European Accessibility Act:

• Accessibility requirements for products and services

• Applies to ticketing services

• Implementation deadlines vary by country

PART D: ENTERPRISE INTERNAL MANUAL #

For Utsav Pass™ Organizer Support #

A. Accessibility Checklist for Organizers #

• Venue step-free access available?

• Accessible toilets on site?

• Accessible parking nearby?

• Induction loop available?

• Sign language interpreter on request?

• Large print materials available?

• Quiet space designated?

• Personal assistant policy published?

• Service animal policy published?

• Emergency evacuation plan for disabled attendees?

B. Accommodation Request Form Template #

Accessibility Request Form

Event Name: ____________________
Event Date: ____________________
Your Name: ____________________
Email: ________________________
Phone: ________________________

Please describe your access needs:
[ ] Wheelchair access
[ ] Accessible seating (specific requirements: _____________)
[ ] Sign language interpreter (which language? _____________)
[ ] Induction loop
[ ] Large print materials
[ ] Audio description
[ ] Quiet space
[ ] Personal assistant ticket
[ ] Service animal accommodation
[ ] Other: ____________________

Please submit by [Deadline – 14 days before event].

#

C. Common Accommodations and Costs (UK) #