- Part A: Plain English Summary
- Part B: Legal Terms and Conditions
- Part C: Jurisdiction-Specific Addendums
Doc Summary
Module: Governance & Enforcement (Utsav World™ / Utsav Messenger™)
Document Type: Hybrid — Plain English + Legal Reinforcement
Trademark: Utsav World™ and Utsav Messenger™ are trademarks of MyMahotsav Futuretech Ltd
Effective Date: 24th February 2026
Version: 1.0
Part A: Plain English Summary #
When Accounts Are Suspended or Terminated #
We want everyone to enjoy Utsav World™, but sometimes users don’t follow the rules. This policy explains when and why accounts may be suspended or permanently removed.
The Simple Truth #
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Suspension is temporary: Like a timeout—you lose access for a period, then can return.
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Termination is permanent: Your account is gone and you can’t come back.
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We don’t take this lightly: Account actions are serious and reviewed carefully.
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You’ll get notice: We’ll tell you why and how to appeal (except in extreme cases).
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Severe violations = immediate termination: Some things (CSAM, terrorism) result in immediate permanent ban.
Part B: Legal Terms and Conditions #
1. Types of Account Actions #
| Action | Description | Duration |
|---|---|---|
| Warning | Notification of violation | No access restriction |
| Feature Restriction | Limited functionality (can’t post, comment) | 1-30 days |
| Temporary Suspension | Full account lock | 1-30 days |
| Extended Suspension | Longer suspension | 31-365 days |
| Permanent Termination | Account permanently closed | Forever |
2. Grounds for Account Action #
2.1 Content Violations #
Account action may be taken for posting prohibited content:
| Violation Level | Examples | Typical Action |
|---|---|---|
| Minor | First-time policy violation | Warning |
| Moderate | Repeated minor violations | 7-day suspension |
| Serious | Hate speech, harassment | 30-day suspension |
| Severe | CSAM, terrorism, threats | Immediate termination |
2.2 Behavior Violations #
| Violation | Typical Action |
|---|---|
| Harassing others | Warning → 7-day → 30-day → termination |
| Impersonation | Immediate suspension until verified |
| Spamming | Warning → feature restriction → termination |
| Ban evasion | Immediate termination |
| Coordinated inauthentic behavior | Immediate termination |
2.3 Platform Integrity #
| Violation | Typical Action |
|---|---|
| Fake accounts | Termination without warning |
| Selling accounts | Termination |
| Automated activity | Feature restriction → termination |
| Manipulating metrics | Warning → restriction → termination |
2.4 Legal Violations #
| Violation | Action |
|---|---|
| Court order requiring account closure | Termination |
| Law enforcement request | Suspension pending investigation |
| Illegal activity on platform | Immediate termination + reporting |
3. Suspension Process #
3.1 Before Suspension (except emergency cases):
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Warning(s) typically issued first
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Opportunity to correct behavior
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Notice of potential suspension
3.2 During Suspension:
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Cannot log in to account
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Content may be hidden
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Messages not delivered
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Cannot create new accounts
3.3 After Suspension:
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Account restored automatically after period ends
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Strike remains on record
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Further violations lead to longer suspension
4. Termination Process #
4.1 Termination may occur:
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After repeated violations
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For severe single violations
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Upon legal requirement
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At our discretion with 30 days’ notice
4.2 Upon Termination:
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Account permanently closed
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Username may be released
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Content removed or hidden
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Cannot create new account
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Final payout (if applicable) within 90 days
4.3 Notice of Termination:
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Email notification
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Reason for termination
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Appeal rights
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Data download information
5. Emergency Suspensions #
5.1 In rare cases, we may suspend accounts immediately without notice when:
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There is imminent threat of harm
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Account is compromised
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Required by law enforcement
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CSAM or terrorism content detected
5.2 Post-suspension notice provided within 24 hours.
6. Repeat Infringement #
6.1 Strike System:
| Strike | Consequence |
|---|---|
| 1st Strike | Warning |
| 2nd Strike | 7-day suspension |
| 3rd Strike | 30-day suspension |
| 4th Strike | 90-day suspension |
| 5th Strike | Permanent termination |
6.2 Strikes expire after:
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1 year for minor violations
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3 years for moderate violations
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Never for severe violations
7. Appeals #
7.1 Users may appeal suspensions and terminations through the Appeal and Review Process.
7.2 Appeals must be submitted within 30 days.
7.3 During appeal:
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Account remains suspended pending decision
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Emergency appeals expedited
8. Multiple Accounts #
8.1 Creating new accounts to evade suspension or termination:
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Is prohibited (ban evasion)
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Results in immediate termination of new account
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May extend original suspension
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May result in IP/device bans
9. Account Recovery #
9.1 If your account is suspended and you believe it was hacked:
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Contact account-recovery@utsavworld.com
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Provide identity verification
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We will investigate
9.2 Compromised accounts may be temporarily frozen to prevent damage.
10. Data Access After Termination #
10.1 After termination, you may:
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Download your data within 30 days (GDPR rights)
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Request data deletion confirmation
10.2 Some data may be retained:
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For legal compliance
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For safety investigations
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In backups (up to 90 days)
11. Notification to Third Parties #
11.1 Utsav World™ may notify:
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Law enforcement of illegal activity
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Other platforms of ban evasion
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Payment partners of monetization termination
Part C: Jurisdiction-Specific Addendums #
India Addendum #
IT Rules, 2021:
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Users must be given notice before account termination (except emergency)
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Opportunity to be heard required
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Grievance Officer handles account disputes
EU Addendum #
GDPR: Right to data portability applies even after termination (for 30 days).
Digital Services Act: Statement of reasons required for account restrictions.
UK Addendum #
Online Safety Act: User identity verification requirements may apply.
US Addendum #
No specific account termination laws, but contract law governs.
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