Reporting Violations & Abuse Policy

Module: Governance & Enforcement (Utsav World™ / Utsav Messenger™)
Document Type: Hybrid — Plain English + Legal Reinforcement
Trademark: Utsav World™ and Utsav Messenger™ are trademarks of MyMahotsav Futuretech Ltd
Effective Date: 24th February 2026
Version: 1.0

Part A: Plain English Summary #

How to Report Problems on Utsav World™ #

If you see something that violates our rules—harassment, illegal content, spam, or anything else that shouldn’t be on the platform—please report it. This policy explains how reporting works and what happens after you report.

The Simple Truth #

• Reporting is easy: Use the “Report” button on any content, profile, or message.

• You can report anonymously: Your identity won’t be revealed to the person you’re reporting (unless required by law).

• We review reports: Our team investigates and takes appropriate action.

• False reports hurt everyone: Don’t use reporting to harass others—it wastes resources and can get your account restricted.

• Emergency? Call local authorities first: If someone is in immediate danger, contact emergency services before reporting to us.

Part B: Legal Terms and Conditions #

1. What Can Be Reported #

You can report violations related to:

2. How to Report #

2.1 In-App Reporting #

2.2 Web Forms #

For complex reports or if in-app reporting isn’t working:

2.3 What to Include #

When reporting, please provide:

• URL or location of violating content

• Description of violation

• Your relationship to the content (are you the victim?)

• Any supporting evidence (screenshots, links)

• Your contact information (optional for anonymous reports)

3. Reporting Process #

3.1 Step 1: Submission

• Report is submitted through available channels

• Automated acknowledgment sent (within 1 hour)

3.2 Step 2: Triage

• Reports categorized by priority

• Emergency/illegal content prioritized

3.3 Step 3: Investigation

• Moderators review content in context

• Additional information may be requested

• User may be notified (if appropriate)

3.4 Step 4: Action

• Content removed or restricted

• Account action taken (warning, suspension, termination)

• User notified of outcome

3.5 Step 5: Appeals

• Affected users may appeal decisions

• Appeals reviewed by separate team

4. Anonymous Reporting #

4.1 You may report violations anonymously:

• No account login required for certain report types

• Your identity will not be shared with the reported user

• We cannot follow up with you if more information is needed

4.2 Limitations of anonymous reporting:

• May carry less weight for certain disputes

• Cannot provide updates on action taken

• May be slower to process

5. Protection for Reporters #

5.1 Non-Retaliation:

• Utsav World™ prohibits retaliation against users who report violations in good faith

• Retaliation should be reported immediately

• Those who retaliate face account suspension

5.2 Confidentiality:

• Reporter identity is kept confidential to the extent possible

• May be disclosed if required by law

• Never disclosed to the reported user without consent

6. False Reports and Abuse of Reporting #

6.1 Submitting false or malicious reports is prohibited and may result in:

6.2 What is a False Report?

• Reporting content you know is not violating

• Reporting to harass or intimidate

• Submitting multiple baseless reports

• Using reporting to suppress legitimate speech

7. Special Reporting Categories #

7.1 Copyright Infringement (DMCA/Equivalent) #

7.1.1 To report copyright infringement, provide:

• Your contact information

• Description of copyrighted work

• URL of infringing material

• Statement of good faith belief

• Signature (physical or electronic)

7.1.2 Send to: copyright@utsavworld.com

7.1.3 See separate Copyright Policy for complete DMCA procedures.

7.2 Child Safety #

7.2.1 Reports of child sexual abuse material (CSAM) are prioritized and:

• Reviewed within 2 hours

• Reported to appropriate authorities (NCMEC, local police)

• Result in immediate account termination

• Evidence preserved for law enforcement

7.2.2 Send urgent child safety reports to: safety@utsavworld.com

7.3 Impersonation #

7.3.1 To report impersonation:

• Provide your official identification

• Link to the impersonating account

• Explain your relationship to the impersonated person/entity

7.3.2 Verification may be required for public figures and brands.

8. Grievance Officer (India) #

8.1 In compliance with the Information Technology Rules, 2021, Utsav World™ has appointed a Grievance Officer:

8.2 The Grievance Officer handles complaints regarding:

• Content violations

• Account issues

• Platform functionality

• User disputes

9. Data Retention for Reports #

9.1 When you submit a report, we retain:

• Report details and evidence

• Your contact information (if provided)

• Communications related to the report

• Action taken

9.2 Retention period:

• Standard reports: 1 year

• Legal/illegal content: As required by law

• CSAM reports: Indefinitely for law enforcement purposes

10. Transparency #

10.1 Utsav World™ publishes aggregate data on reports in our Transparency Reports, including:

• Number of reports received

• Types of violations

• Action rates

• Geographic data

• Response times

Part C: Jurisdiction-Specific Addendums #

India Addendum #

IT Rules, 2021:

• Grievance Officer must acknowledge complaint within 24 hours

• Resolution within 15 days

• Monthly compliance reports

• Nodal Contact Person for coordination with law enforcement

Intermediary Guidelines: Due diligence requires removing certain content upon actual knowledge.

UK/EU Addendum #

Digital Services Act (EU) :

• Notice and action mechanisms required

• Statement of reasons for content restrictions

• Internal complaint-handling system

• Out-of-court dispute settlement

Online Safety Act (UK) :

• User reporting must be accessible

• Complaints about illegal content prioritized

US Addendum #

Section 230: Protects good faith moderation decisions.

DMCA: Statutory requirements for copyright complaints.