Doc Summary
Module: Utsav Listings™ (Lead Management)
Document Type: Hybrid — Plain English + Legal Reinforcement
Trademark: Utsav Listings™ is a trademark of MyMahotsav Futuretech Ltd
Effective Date: 24th February 2026
Version: 1.0
Part A: Plain English Summary #
How Customer Inquiries Work #
Utsav Listings™ helps customers connect with businesses through enquiry forms and contact features. This document explains how lead generation works.
The Simple Truth #
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We pass along inquiries: When a customer contacts you through our platform, we forward their information.
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You’re responsible for responding: How you handle leads is up to you.
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No guarantee of quality: Not all inquiries will convert to sales.
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Customer data must be handled carefully: Follow privacy laws when contacting prospects.
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Lead limits may apply: Premium plans may include more leads.
Part B: Legal Terms and Conditions #
1. Lead Generation Overview #
1.1 Utsav Listings™ provides tools for customers to contact listed businesses through:
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Enquiry forms
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Click-to-call buttons
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Email contact forms
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Request for quote forms
1.2 When a customer submits an inquiry, we share their information with the relevant business.
2. Your Obligations as a Business #
2.1 When you receive leads through our platform, you agree to:
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Respond to inquiries in a timely manner
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Not use customer information for unauthorized purposes
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Comply with applicable privacy laws
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Not spam or harass customers
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Honor any representations made in responses
2.2 Prohibited Uses of Lead Data:
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Selling lead information to third parties
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Using leads for marketing unrelated to your business
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Contacting customers after they opt out
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Sharing data without consent
3. Lead Quality #
3.1 We do not guarantee:
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The quality of leads
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That leads will convert to customers
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The accuracy of customer-provided information
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That customers are genuinely interested
3.2 Lead generation is provided “as is.”
4. Lead Limits #
4.1 Free listings may have limits on number of leads received.
4.2 Premium plans may include higher lead limits as specified.
4.3 Once limits are reached:
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Additional leads may be held or not delivered
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Upgrade may be required to receive more
5. Customer Data Privacy #
5.1 When you receive customer information:
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You become a data controller under applicable privacy laws
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You must comply with GDPR, CCPA, India DPDPA, etc.
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You must provide privacy notice to customers
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You must honor data subject rights
5.2 Data Security: You must implement reasonable security measures to protect customer data.
6. Disputes with Customers #
6.1 Any disputes arising from leads generated through our platform are between you and the customer.
6.2 We are not responsible for:
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Misunderstandings in communication
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Quality of products/services offered
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Fulfillment of promises made
7. Lead Data Retention #
7.1 We retain lead data as follows:
| Data Type | Retention |
|---|---|
| Lead information | 90 days |
| Communication records | As needed for dispute resolution |
| Opt-out records | Indefinitely |
7.2 You should download or save lead information promptly.
8. Opt-Out and Unsubscribe #
8.1 Customers may opt out of future communications.
8.2 You must honor opt-out requests promptly.
8.3 Failure to honor opt-outs may result in account restrictions.
Part C: Jurisdiction-Specific Addendums #
India Addendum #
DPDPA, 2023: Consent required for processing personal data. Businesses must provide opt-out mechanisms.
UK/EU Addendum #
GDPR: Lawful basis required for processing. Data subject rights must be honored.
US Addendum #
CAN-SPAM Act: Commercial emails must include opt-out mechanism.
CCPA: California residents have right to opt out of sale of personal information.
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