We accept all the popular payment methods such as PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express and Google Pay.

You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.

Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund.

We accept all the popular payment methods such as PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express and Google Pay.

You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.

Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund.

We accept all the popular payment methods such as PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express and Google Pay.

You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.

Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund.

We usually take 3-5 business days for your order to be shipped & delivered.

Yes, free shipping is available for all the orders that’s placed inside the United States. We charge shipping fees for overseas orders.

Yes, we ship all over the world. Please note that additional shipping costs will be applied based on your delivery location.

We usually take 3-5 business days for your order to be shipped & delivered.

Yes, free shipping is available for all the orders that’s placed inside the United States. We charge shipping fees for overseas orders.

Yes, we ship all over the world. Please note that additional shipping costs will be applied based on your delivery location.

We usually take 3-5 business days for your order to be shipped & delivered.

Yes, free shipping is available for all the orders that’s placed inside the United States. We charge shipping fees for overseas orders.

Yes, we ship all over the world. Please note that additional shipping costs will be applied based on your delivery location.

You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received.

To track the status of your refund, kindly refer to your confirmation email that you have received from us.

Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.

You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received.

To track the status of your refund, kindly refer to your confirmation email that you have received from us.

Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.

You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received.

To track the status of your refund, kindly refer to your confirmation email that you have received from us.

Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.

Utsav Support™ is the comprehensive customer support ecosystem of MyMahotsav , designed to help users learn, navigate, and succeed on the platform.

It brings together multiple ways for users to receive assistance — including knowledge base articles, tutorials, policy documentation, support tickets, live communication channels, and community guidance.

Whether you are exploring MyMahotsav for the first time or managing events, campaigns, listings, or marketplace activities, Utsav Support™ ensures that help is always available through the most convenient channel.

Support may be provided through:

• step-by-step documentation and guides
• help center articles and tutorials
• support tickets and direct assistance
• live chat or messaging support
• phone or scheduled support conversations
• social media and community channels
• platform announcements and updates

Together, these channels create a multi-modal support environment that helps users find answers quickly, resolve issues efficiently, and make the most of the MyMahotsav ecosystem. 

The easiest way to locate a help article is by using the search bar at the top of the Knowledge Base page.

You can search using keywords related to your question, such as:

• creating events or tickets
• launching crowdfunding campaigns
• uploading videos to Viduraa
• selling products on Utsav Market
• managing your account or profile

You can also browse support categories to explore articles related to specific features or services within MyMahotsav. 

If you cannot find the answer you need in the Knowledge Base or if your situation requires personalised assistance, you can contact the MyMahotsav support team.

Users may reach out through available channels such as support tickets, contact forms, or other communication options provided within Utsav Support™.

Our team aims to respond as quickly as possible and guide you toward a solution. 

The Knowledge Base contains a wide variety of resources designed to help users at every stage of their journey on MyMahotsav.

These resources include:

• beginner onboarding guides
• feature tutorials and walkthroughs
• troubleshooting instructions
• frequently asked questions
• policy explanations and compliance information
• video demonstrations and step-by-step examples

Together, these materials help users understand how the platform works and how to use its services effectively. 

The Policy Hub is a dedicated section within Utsav Support™ where users can read important platform policies, terms, and compliance guidelines.

These policies explain how the platform operates and outline user responsibilities when using services such as crowdfunding campaigns, marketplace selling, advertising, listings, or community engagement.

The Policy Hub helps ensure transparency, accountability, and a safe experience for everyone using MyMahotsav. 

The Knowledge Base is updated regularly as new features are introduced or improvements are made to the MyMahotsav ecosystem.

Our goal is to ensure that all documentation remains accurate, relevant, and helpful so users always have access to the latest information and guidance. Generally you can find the date of last update on the article. If you find any discripancies, you can simply use the feedback icon on the bottom of the article and notify us.

Yes. Many support articles include video tutorials and visual examples to help users understand features more easily.

These videos demonstrate how to complete common tasks such as creating campaigns, listing services, uploading content, or managing platform tools.

Video guides are especially useful for users who prefer learning through visual demonstrations.