Return Policy

Artisan and Handmade

Shop Online for God Statues
Shipped globally

Seamless returns and refunds

We make returns easy for you and customers. We absorb the majority of shipping return costs, so you can enjoy a risk-free selling experience.

View the full return policy

Return and refund process

Return fees

Fullfillment Method	Reason for Return	Marked as Recived by Seller	Subject to Return Fee
Return fees	Wrong products sent, missing products, quality issues, or products dont match description	Marked	Yes
Return fees	Subjective customer preferences	Not Marked	No
Shipping From SHEIN (SFS)	Product quality issues, products dont match description	Marked	Yes
Shipping From SHEIN (SFS)	Subjective customer preferences, wrong products sent, missing products	Marked & Not Marked	No

Return fees

Weight of Single Product	Return to SHEIN Warehouse Fee (SFS)	Return to seller Fee
0-4 oz	$3.5	$7.5
0-4 oz	$3.85	$7.50

FAQ: Frequently Asked Questions

For more answers, Our onmi Channel Support Team Awaits You

How long do customers have to return items?

Customers can initiate returns within 30 days of delivery date. Local laws and regulations apply.

What steps do I need to take when a customer initiates a return?

The platform automatically sets up a return request. As a seller, you can provide feedback or evidence to help us make a decision.

How are refunds issued to the customer?

Upon SHEIN’s refund assessment and approval, refunds are then automatically sent to the customer within 7 days of return package receipt.

If a refund is requested while the order is in the “To Be Shipped” stage, the platform will refund the customer directly.

Are certain items non-returnable?

Returns are not supported for the following types of products including intimate wear, jewelry, cosmetics, pet products, customized products, and free gifts.

If you have any questions, please contact our Seller Success team.

Where are the items returned to?

If you ship your products directly, the return will be shipped back to you.

If you use SHEIN Fulfillment Service (SFS) your items will be shipped back to the SHEIN warehouse.

How are return fees and return shipping labels charged?

All charges are automatically deducted from your account, which you can view in Seller Hub.

Am I limited to a specific shipping carrier for return shipping?

By default return labels are created with SHEIN’s logistic partner UPS. You have the option to provide your own label, but the cost will be covered by you.